wifi was inconsistent and didn't work a lot of the time

room service not as pricy.

the room next to the gym is very loud since the linen room is right next to it

there's a cozy gym

friendly staff, especially bar staff at rooftop bar

shuttle bus, got a free upgrade and moved my fathers room as the wifi didn t work in it breakfast was great no complaints for the value for

wish there was room service

wifi is horrible

wifi a nightmare to connect to.

a more practical room service menu would be beneficial

decent gym

good gym and laundry facilities too

convenience store in the lobby and right next door, not to mention laundry services and a superb gym

good gym and laundry facilities too

i had to call room service because they didn t even take the garbage

the bed, gym, staff

we stayed with kids for a week and it was really convenient with the subway just 2 mins walk to queens plaza and a

was great the girls at the front desk the bar tender was excellent i will definitely stay

friendly staff, 2 subway stations closeby, laundry room available & hotel

i loved the coffee station downstairs and the snack/food options as well and the bar too

room service should have thermal carafes for the coffee.

the bar tenders were great and extended many add on

ice machines would be more convenient than waiting for room service.

food is only so-so both room service and in restaurant

the waiter in the bar had good menu suggestions

we loved that we had room service everyday and we loved that we were able to access the bar and restaurant many times through our our vacation

room service lady impressed us with her energy and her polite friendliness

that the mini fridge is only for the bar items already stocked in there.

i greatly appreciated the early check in

in the hotel bar were a little pricey but this was the first time we visited new york so perhaps was average

room is very pretty and comfortable it's has everything u need inside from coffee, stove, kitchen

laundry room great breakfast and nice staff at the breakfast: special thanks to carlos who was

very good breakfast choices.

great location, large clean room with a kitchen, gym, in general good b/fast

a very practical place when traveling to ny with kids

the room service menu and all the service fees. i also do not like that location at all.

the restaurants in the hotel are great but room service was subpar

room service is very expensive

good location friendly and helpful staff nice clean stylish hotel. great bar and music

room service, no breakfast- need to come down and order coffee from the starbucks in ground floor

room size, no minibar, cold gym

room service available, extremely busy elevators, drink prices were ridiculous even for new

was tasteless, no room service, wifi was up and down in business centre, presumably because of the number of people

at the hotel bar was amazing

loved the gym

the water bottles and laundry service are nice inclusions

breakfast was very good with several options to choose from

great second floor amenities, gym, workout-clothes laundry services (

was exactly the location needed, the staff were very pleasant and accommodating, the breakfast was just perfect, wifi was available as

lifts are a bit slow, no onsite laundry

better food amenities in the branch. nothing my kids will eat at this location..

no means to heat up even milk fr kids

professional and helpful, great to have drinks available 24/7 too (water, tea, coffee), and the gym is amazing

i also need to compliment bellman ted and room service who sent delicious food to my room

sent up a piece of cake to wish us happy birthday to the comfortable beds and amazing food from room service

didn t want room service

we enjoyed the champagne bar , breakfast and proximity to bergdorf's and central park

room, check-in, room service, location, size of the bathroom

water pressure in the shower, the gym could use more equipment, sections of the carpet in the room have strings popping up

the bar is a must-go-to

were great very friendly, gym and pool were awesome

nothing was too much trouble and the bar and grand salon for dining were fabulous.

great staff from the doorman through to reception, concierge, room service and house keeping - timeless and human size interior design - feels like a large

the smoked salmon bagel for breakfast is yum

come back for sure when visiting new york again, is is just a short walk to central park, the gym is of good size and well equiped

gym

only thing i didn't like is the lack of options at the room service and at the restaurant on the first floor for my son to eat, since he is extremely

great breakfast, very comfortable and the great room with bar was wonderful.

only thing i can suggest changing is the room service menu options

we really didnt appreciate the fact that the gym we were forced to pay for is more than 2 blocks

each and every employee we encountered - from the front desk to the bell men to the room service delivery man - was warm, helpful, accommodating, and welcoming

it said there was a fit was center and then we found out we actually had to go to a local gym, approximately a 10 minute walk

i thought there was a gym but