lovely pool and sauna to relax in after a busy day

beautiful garden, pool, dry sauna and gym facilities truly enhanced my stay

it was well equipped, with a large kitchenette, bathroom and bedroom

clean! hard floor in my room. spotless bathroom. real breakfast in a real kitchen.

room was beside the laundry room , which was making some noise vibrations and shaking when washing machine was going

it was very nice having access to an ev charger on site

fabulous location next to the beach! ev chargers in the parking garage.

location, character, opening windows, ev chargers

great food and room service

the location can t be beat, so close to wonderful restaurants and bars, shopping and a wonderful neighborhood on the edge of stanley park

comfortable - shower good - great location - staff were efficient & friendly & allowed us late check

room, excellent location (close to supermarket, cafes, shops, metro, sea), gym and pool available, has microwave and water fountain for

the most impressive thing was the staff being so accommodating re an early check in and late check out

staff was very helpful with late check out

linens had that fresh laundry smell

the gym was a decent size with excellent equipment

the food at the bar was fantastic and the interior with the fireplace relaxing and quiet

too bad it still under construction and the spa was not done yet.

great room service with turn down etc

there is a quirk that you either have to go in the back or through a bar to get to your room, however this didn't bother us during our stay

from the welcome bottle of wine, interconnecting room with the kids room, the evening turn down with lightly flavoured water treats, to the beautiful beds, top

the gym exceeded my expectations, both in terms of size and the quality of the equipment

not a negative but shame spa was being renovated as i would have liked to visit this

lovely room. good gym open 24 hrs.

yoga mat, umbrella, coffee maker etc available in the room quite impressive gym, spa is quite basic but ir sauna did great after a cold rainy

the gym could be better equipped

kitchenette well stocked with large fridge - good to have after a big day sightseeing good gym and the laundry (paid for with a card you buy in laundry) was great to have when you’re

one bedroom suite--full kitchen, glassed in work space with glass wall view, roomy bathtub, comfortable bed

the gym is also ace and i was solo each time i used it

however, it was disappointing that the card for laundry cost $10 and then another minimum $10 payment to be able to top it up and use it on the

excellent location and friendly staff. car valets were very good at getting our ev charged up!

gym was exceptionally clean and nice as well if you re planning on going

00 am, after a 14 hour flight, they let us use the facilities of their gym to have a shower and change

early check in was much appreciated

the bar in the hotel had the most charming bartender and the staff was accommodating and helpful in all

breakfast package at $39 was more expensive than the breakfast options on the menu

the pool is not big enough

small pool and jacuzzi

the gorgeous pool and hottub and views from there

staff were extremely helpful, and we were able to use the spa facilities after checkout to freshen up for our flights home

the breakfast was good

amenities - pool, sauna, gym, breakfast are major pluses

pool area was a tiny bit dirty, but i think there was a group of kids there before we got

food wasn t great, not a lot of options, indoor pool and spa smelt overly chlorinated

location, kitchenette

great breakfast in the club room with polite attentive staff

room service food (all three times) was fantastic (+) they have the best contactless service we've encountered in our travels, including room service (+) great room service and breakfast too and a very central location (-)room service was a little slow. (+)friendly and service staff were exceptionally helpful, even for room service to cater for children (-)needs more on the room service menu (-)ordered room service three times during my stay and the food was delicious (just note that the menu didn't (+) room service was also very nice (+) room service was delightful (-)the random room service hours, didn't know when to expect daily service.

the pool and gym were in different buildings.

having to go outside to get to the indoor pool was not fun.

did not mention about internet/wifi charge at the front desk!!

it said it had a pool on the rooftop but that wasn t the case

location, a bit pricey but super nice staff and room service, rooms are cleaned ever day

the location was superb, close to everything and the free shuttle took us to all our destinations downtown

great soaking tub and awesome location. they even have a free shuttle for downtown core

the included breakfast was lovely and having drinks on the rooftop patio was a wonderful experience

perfect location, great family hotel, ev charging,

6 ev charging stations

the lovely pool and hot tub area also has an outdoor area if you want to lay in the sun

the pool/ spa area is fabulous

that said, my kids absolutely loved it and and we had a lot of fun there

attentive staff. good gym/pool. central location.

friendly staff, good gym, lots of little extras like chilled towels & cookies

room had 2 double beds which were a bit small for 2 adults and 2 kids.

our room is pretty good size too with 2 small kids (we got the deluxe one with 2 full beds) breakfast is just right

has pool and gym

no guest laundry which is not helpful for overnight guests

are traveling with kids and you choose a hotel because it has pool and then they tell you that the heating is broken

guest coin laundry

bit sorry there wasn't a spa pool as suggested on the internet.

only downside was the hot tub was under construction and the pool was packed with kids due to spring break though i suppose that was to be expected

they have lovely room service

stay here quite often when we want to get away from the kids

with kids might be a injury hazard

the staff also offered a late check out the next day when we had a late flight- great

could have ordered room service, but needed to get out of the room

gym was not available.

guests at the pool: played their own music, got loud, inappropriate behavior for families with kids

enjoyed our breakfast 'in bed'

also loved the pool as well as the huge gym

th bikes) for the kids

juice box and a granola bar is a decent touch, but a little bit skimpy

the room service is offered once in 3 days, however, you can request if needed on day to day basis

good points: was upgraded to queen bed & early check in by noon time and am thankful for tat

very small room with no view. early check in was not possible when requested.

the laundry was right beside me which i badly needed being mid-trip and it was inexpensive and the soap

the bar area was also first class - decor, food, drink and especially the waitress

we didn t eat breakfast but use the sky bar for drinks - great vibe and we used the restaurant at street level for drinks and dinner twice

the bar stools are broken upstairs

lacking food options through room service in the evening

great location, lovely staff, organised early check in, comfortable room

love the new ev charger’s for

ev charger for

they even had ev charging stations we could use

no grab bar in shower.

the restaurant and gym are still being completed but the staff made up for the lack of facilities available at the

there was also gym equipment with squash courts available

no room service

couldn't ask for a better experience for my family (3 kids of various ages)

the onsite gym with 25m swimming pool was exceptionally nice

maybe a better dinning situation nearby. the bar / pub was okay.

from the cruise terminal is excellent especially with early check in being available to

enjoyed the pool and gym spa jacuzzi

would have been great to have a day spa on site

the pool, hot tub, and fitness center were also great

at was very very loud in the street until like 9 pm, not the best thing you get when you have kids need to sleep, also we booked one of their biggest rooms yet the fridge was super small and it

amazing location and the kids loved the pool!

we really enjoyed the rooftop pool; such a beautiful area to sit outside and relax

great bar and restaurants at hotel and walking distance

had to walk through carpark, out in cold

location was great. gym was good.

the gym was clean and had quite a few machines to use which was wonderful for us

should cleaning / room service be requested since in two cases where the room has not been cleaned at all we are told

the breakfast was good and the restaurant inviting

the bar portion of the hotel was reserved for a private event encompassing a $20

room service not too attentive to request

hotel had nice lively bar with a fab friendly barman we also walked with our large cases to cruise terminal which took 10

perfect location for main attractions. breakfast was excellent.

larger breakfast!

breakfast included. wifi. staff.

inclusive breakfast served every morning was lovely and we enjoyed our trip to the sports bar also

off the pool, but we couldn't re-enter and would have to parade thru the restaurant patio, the gym and then across the entire 5th floor to get to our room

gym was pretty good, maybe could've had a touch more stuff

wifi was a bit slow (not suitable for video calls). the mattress/bed was a bit too soft for me. (-)wifi was extremely poor! (+) wifi is good

our room was upgraded and it had a kitchen and double stacked washer & dryer

were very nice, friendly, and accommodating to my requests for an early check in and late check out

some other great amenities included free on-site laundry (this is rare for a hotel

there, just about everything in downtown vancouver is close by: - next door is the kingstons own bar and grill

hotel was conveniently located in vancouver and just a short walk to the local restaurants and bars

it was great to have laundry facilities (didn't use); room was comfortable size and had a sink (faucets

it also has a laundry room for guests which is pretty convenient

in room, not putting enough tea bags and other amenities for 3 people, no especial welcoming to kids, and wrongly charging us for car park ( we didn’t have a car)

told when i checked in that they were short staffed so there would be no room service which is fine but the room should have been properly stocked with essentials to

my kids love the rooftop pool (kind of chilly in the winter though) and the rooms are separated from

the gym is well equipped, and we appreciated the outdoor pool and spa

the gentlemen taking care of you from arrival to departure set the bar really high for future hotel stays

we flew in early morning from overseas and the hotel attendant was very accommodating to do an early check in

we were happy to get the suite room with wifi

14 hour flight, she upgraded us and made us laugh and even gave us cookies also brendan in the bar needs a special mention, so

bar happy hour was great

bed was comfy, welcome gifts for the kids, separate living/sleeping spaces in room each with tv.

when i called to ask about an early check in, i was sort of brushed off and told to call back in an hour to which i didn't as i

great reception staff - answered all my questions and were able to arrange for laundry to be done as well

martina was exceptional and accommodated our early check in request

also we really appreciated the early check in

nice clean big room and flexibility for an early check in

great room service

spa is very, very hot

room service breakfast not too warm but i'm just being picky here.

we re travelling with kids

have the chance to use the restaurant and food services

the fitness center is spacious and updated

breakfast was great room clean beds relly comfortable, hotel location best this was really nice

loved the 50 dollar parking pass and the non refundable 50 dollar pet fee

excellent room service

location, walkable to downtown -loved the hotel, modern and edgy feel, some great restaurant and bar choices too and friendly staff

i loved the number of ev chargers.

the wifi was complimentary for all guest

the hotel itself (building & room) to the service to the cleanliness to the food to the spa to the location (+) the spa treatments are pricey but good (+) great spa just not open sooner or later (+) spa facilities were nice

stop causes inconvenience room service is not up to my expectations lack of cocktail selections for in-room

wifi facility is not strong enough & your receptionist input my last name wrongly

the dishes in the kitchen were all greasy and dirty and disgusting, i had to rewash everything we were going to use

frame windows that sometimes won't close easily to be locked, and inadequate electrical in the kitchen

i liked the self-sufficiency that comes with the kitchenette and private entrance

there is no shared kitchen

room had a kitchenette so was convenient