lovely pool and sauna to relax in after a busy day

beautiful garden, pool, dry sauna and gym facilities truly enhanced my stay

it was well equipped, with a large kitchenette, bathroom and bedroom

clean! hard floor in my room. spotless bathroom. real breakfast in a real kitchen.

room was beside the laundry room , which was making some noise vibrations and shaking when washing machine was going

it was very nice having access to an ev charger on site

fabulous location next to the beach! ev chargers in the parking garage.

location, character, opening windows, ev chargers

great food and room service

the location can t be beat, so close to wonderful restaurants and bars, shopping and a wonderful neighborhood on the edge of stanley park

comfortable - shower good - great location - staff were efficient & friendly & allowed us late check

room, excellent location (close to supermarket, cafes, shops, metro, sea), gym and pool available, has microwave and water fountain for

the most impressive thing was the staff being so accommodating re an early check in and late check out

staff was very helpful with late check out

linens had that fresh laundry smell

the gym was a decent size with excellent equipment

the food at the bar was fantastic and the interior with the fireplace relaxing and quiet

too bad it still under construction and the spa was not done yet.

great room service with turn down etc

there is a quirk that you either have to go in the back or through a bar to get to your room, however this didn't bother us during our stay

from the welcome bottle of wine, interconnecting room with the kids room, the evening turn down with lightly flavoured water treats, to the beautiful beds, top

the gym exceeded my expectations, both in terms of size and the quality of the equipment

not a negative but shame spa was being renovated as i would have liked to visit this

lovely room. good gym open 24 hrs.

yoga mat, umbrella, coffee maker etc available in the room quite impressive gym, spa is quite basic but ir sauna did great after a cold rainy

the gym could be better equipped

kitchenette well stocked with large fridge - good to have after a big day sightseeing good gym and the laundry (paid for with a card you buy in laundry) was great to have when you’re

one bedroom suite--full kitchen, glassed in work space with glass wall view, roomy bathtub, comfortable bed

the gym is also ace and i was solo each time i used it

however, it was disappointing that the card for laundry cost $10 and then another minimum $10 payment to be able to top it up and use it on the

excellent location and friendly staff. car valets were very good at getting our ev charged up!

gym was exceptionally clean and nice as well if you re planning on going

00 am, after a 14 hour flight, they let us use the facilities of their gym to have a shower and change

early check in was much appreciated

the bar in the hotel had the most charming bartender and the staff was accommodating and helpful in all

breakfast package at $39 was more expensive than the breakfast options on the menu

the pool is not big enough

small pool and jacuzzi

the gorgeous pool and hottub and views from there

staff were extremely helpful, and we were able to use the spa facilities after checkout to freshen up for our flights home

thought for some reason breakfast was included with my staff

quality of furnishings did not match the building early check in not available

everything was excellent just the pool. kids were very loud

booked the family suite for 4 people and the booking rate indicated that breakfast was included but we only got breakfast included for two of us and had to pay for the

laundry service expensive

location, kitchenette

spa cleanliness 5th story view

laundry facilities, leisure facilities, spacious room with balcony in central

breakfast was done way too early on a holiday- people usually like to sleep in so having it from

we appreciated getting a late check out

perfect location, great family hotel, ev charging,

6 ev charging stations

more chairs around the pool. only 4 lounge chairs were available and they were always in use.

that said, my kids absolutely loved it and and we had a lot of fun there

beautiful hotel. we had dinner in the oyster bar and it was excellent. very comfortable bed.

wish the pool/hot tub was available.

great little gym, but the rowing machine was broken

special thanks to the kitchen staff for the breakfast it was very delicious and had a great, welcoming atmosphere

room service was nice and shout out to our driver

had a standard gym for hotel such as this, very small but equipment was well maintained

attentive staff. good gym/pool. central location.

friendly staff, good gym, lots of little extras like chilled towels & cookies

room had 2 double beds which were a bit small for 2 adults and 2 kids.

our room is pretty good size too with 2 small kids (we got the deluxe one with 2 full beds) breakfast is just right

has pool and gym

no guest laundry which is not helpful for overnight guests

are traveling with kids and you choose a hotel because it has pool and then they tell you that the heating is broken

guest coin laundry

bit sorry there wasn't a spa pool as suggested on the internet.

only downside was the hot tub was under construction and the pool was packed with kids due to spring break though i suppose that was to be expected

my favourite part was the pool and the spa

the complementary breakfast at the 20th floor + all day food and drinks icluded in the rate is really worth it

om service) and balawant

tea at the bar was delicious

everything else was top notch including the lobby and bar area

issues with the pumping and electrical problem, gym wasn't open on time like suppose to be, and the elevator was very inconvenience

very central clean good wifi

i have also stayed at a nearby hotel and never had a problem receiving early check in when i have requested it at the time of

a laundry would be handy

good gym

juice box and a granola bar is a decent touch, but a little bit skimpy

the room service is offered once in 3 days, however, you can request if needed on day to day basis

good points: was upgraded to queen bed & early check in by noon time and am thankful for tat

very small room with no view. early check in was not possible when requested.

the laundry was right beside me which i badly needed being mid-trip and it was inexpensive and the soap

the bar area was also first class - decor, food, drink and especially the waitress

we didn t eat breakfast but use the sky bar for drinks - great vibe and we used the restaurant at street level for drinks and dinner twice

the bar stools are broken upstairs

lacking food options through room service in the evening

great location, lovely staff, organised early check in, comfortable room

i have 3 kids and the room was perfect

limited room service from a nearby pub

i have 3 kids and the room was perfect

also pool and fitness area are top of the line

pool was part of fitness club with lap swimming. not ideal for kids to play.

ev charger for

love the new ev charger’s for

they even had ev charging stations we could use

great bar and

kids room was bigger than ours!

from the cruise terminal is excellent especially with early check in being available to

enjoyed the pool and gym spa jacuzzi

would have been great to have a day spa on site

the pool, hot tub, and fitness center were also great

at was very very loud in the street until like 9 pm, not the best thing you get when you have kids need to sleep, also we booked one of their biggest rooms yet the fridge was super small and it

amazing location and the kids loved the pool!

we really enjoyed the rooftop pool; such a beautiful area to sit outside and relax

great bar and restaurants at hotel and walking distance

had to walk through carpark, out in cold

location was great. gym was good.

arrival late had some trouble rousing the night desk staff but the folks in the bar next door helped

hotel is very comfortable and in a great location in the centre of vancouver and close to shops, bars and restaurants

i usually eat a big breakfast when i travel

breakfast staff very friendly gym passes included in stay room service nice nice business

in mind room service isn't 24 hour

nice breakfast - with good choices

wifi not great on the sixth floor and bed despite the nice sheets was a little on the soft side

loved my friendly chat ordering room service

spacious room, huge bathroom, blazing fast wifi, great amenities, super friendly staff.

clean, perfect location, comfortable, cosy, friendly helpful staff from the front desk to the bar to the housekeeping to the concierge to the waitress

there, just about everything in downtown vancouver is close by: - next door is the kingstons own bar and grill

it was great to have laundry facilities (didn't use); room was comfortable size and had a sink (faucets

enjoy their adjacent pub with excellent atmosphere, quality beers, and good bar food-especially liked the ‘fish and chips’

the bar & restaurant next door was a really good atmosphere and great food, and hotel guests get a 15%

caught up on washing in hotel’s laundry room

were very nice, friendly, and accommodating to my requests for an early check in and late check out

tchen/laundry), service

the outdoor hot tub/pool and great 24 hr gym

no kids…

rooms are basically an apartment with in-suite laundry, office area and well equipped kitchen

in room, not putting enough tea bags and other amenities for 3 people, no especial welcoming to kids, and wrongly charging us for car park ( we didn’t have a car)

told when i checked in that they were short staffed so there would be no room service which is fine but the room should have been properly stocked with essentials to

my kids love the rooftop pool (kind of chilly in the winter though) and the rooms are separated from

the gym is well equipped, and we appreciated the outdoor pool and spa

the gentlemen taking care of you from arrival to departure set the bar really high for future hotel stays

we flew in early morning from overseas and the hotel attendant was very accommodating to do an early check in

we were happy to get the suite room with wifi

14 hour flight, she upgraded us and made us laugh and even gave us cookies also brendan in the bar needs a special mention, so

bar happy hour was great

bed was comfy, welcome gifts for the kids, separate living/sleeping spaces in room each with tv.

when i called to ask about an early check in, i was sort of brushed off and told to call back in an hour to which i didn't as i

great reception staff - answered all my questions and were able to arrange for laundry to be done as well

martina was exceptional and accommodated our early check in request

also we really appreciated the early check in

nice clean big room and flexibility for an early check in

great room service

spa is very, very hot

room service breakfast not too warm but i'm just being picky here.

we re travelling with kids

have the chance to use the restaurant and food services

the fitness center is spacious and updated

breakfast was great room clean beds relly comfortable, hotel location best this was really nice

loved the 50 dollar parking pass and the non refundable 50 dollar pet fee

excellent room service

location, walkable to downtown -loved the hotel, modern and edgy feel, some great restaurant and bar choices too and friendly staff

i loved the number of ev chargers.

the wifi was complimentary for all guest

the hotel itself (building & room) to the service to the cleanliness to the food to the spa to the location (+) the spa treatments are pricey but good (+) great spa just not open sooner or later (+) spa facilities were nice

stop causes inconvenience room service is not up to my expectations lack of cocktail selections for in-room

wifi facility is not strong enough & your receptionist input my last name wrongly

the dishes in the kitchen were all greasy and dirty and disgusting, i had to rewash everything we were going to use

frame windows that sometimes won't close easily to be locked, and inadequate electrical in the kitchen

i liked the self-sufficiency that comes with the kitchenette and private entrance

there is no shared kitchen

room had a kitchenette so was convenient