wifi always loses connection

i hadn t realised there was no room service but couldn t fault it otherwise.

cleaners for either more milk, or regular coffee instead of decaf and selection was poor - the gym had an unpleasant

gym facilities, available 24 hours comfortable room appealing public space on ground

the bar was a little pricey.

room was amazing. breakfast was delicious. able to provide early check in.

very clean. full kitchen. comfortable. great staff. hotel in great condition

i wish the kitchen would stay late at least with a reduced menu.

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the second floor

the gym is uncompleted but better than nothing

a lot of kids changing the room during our 4 nights stay

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service is very very helpful highlight of the hotel is the exceptionally friendly and

everything was great. early check in was very helpful!

beds were really comfortable! the gym was well equiped and clean.

in house laundry was super useful

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

breakfast is good and tasty

location, fast lift, gym

great full breakfast, good privacy and thick walls

bed was uncomfortable, and gym was pretty small

offer while we agreed to swap our everyday cleaning to greater wifi, we just didn t get it right and thought it s on offer on top of usual things not instead

room service - coffee was not good but absolutely everything else was perfect

forego housekeeping services for a night and receive free premium wifi in exchange

discount available on the website, but wish there were more discounts for parents picking up kids from college

is essential, there is nowhere to park nearby) is

gym could have been a bit better

to covid no gym, no kayaks, and maid service only upon request

we absolutely loved the pop-up christmas bar and the happy wine hour

to other cities/countries and the standards of the amenities are not up to par eg lobby area, gym

bonus was the pop-up holiday bar while we were there

brian made us feel welcome in the bar so make sure you pay him a visit

close to boston common, the freedom trail cheers bar and transport connections

breakfast was delicious in the little wine bar next door

nice walk to boston commons, the original cheers bar and the freedom

restaurant and bar on site

located, huge room with kitchen, awesome pool and bar with outdoor terrace

my kids really had fun with the pool and i liked the bar

pool size, was a little cramped when a lot of kids are around.

the upstairs bar was pleasant to sit at

the rooftop bar and pool was a huge plus, such a beautiful view

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

did not have breakfast; we had brunch after we were offered an early check in

liked the location, facilities including the gym and games room and free laundry for guests

the adjoining restaurant was wonderful, and the gym was good too

a big plus for the free diy laundry service

they have housekeeping every days the place is well secured, laundry facility and a gym.

the spa was incredible!

spa was busy with outside guests which didn’t give me the time to have massage sections

also we used the spa services which were convenient

the spa facility and staff were terrific.

gym super nice

the cocktail bar became part of my daily routine

top location. great pool and spa. classy decor.

excellent gym

they made us feel so special (especially the kids) with extra amenities and treatment

breakfast was delicious. car valet excellent. lovely view. staff was wonderful.

room service and meals available via room service was/were excellent

see above re breakfast. room service was good generally.

bed, clean room, room service great

service at the bar was excellent and brunch the next morning at the restaurant was delicious and pleasant

they allowed us early check in and called us when the room was ready at 11:30am

liked the proximity to the ev charging in the parking garage

entrance is huge, lots of room, the bar is very nice but expensive

good location. allowed early check in.

great location, huge open lobby, restaurant and bar with tons of comfortable seating

there’s no free breakfast buffet

nice gym

good location good gym

gym was boring, like all other

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

the kids really had a good time in the pool

were noise issues with our room and they resolved it well, giving us a room upgrade and free room service, so it was nice to see a hotel really address an issue

gorgeous lobby, new gym with all new equipment

kids in pool late at rooftop pool

it is actually a big bath full of kids

lunch in the bar was great service and nice food

the bar downstairs is very nice and cosy

excellent room service menu

room service was good, but was

did not eat breakfast but the cocktail bar was great. very easy location for visiting boston.

delivered the cappuccino and bar bites with a smile

the health spa was wonderful

also, great gym with a beautiful pool that must have one of the most stunning views in boston

great bar area with people in black tie and jeans

look out for extra charges such as room service related to your

excellent gym

gym and dining area is a bit bleak.

check out the 2nd floor restaurant/ bar and the rooftop for excellent views

gym was well equipped with nice machines, weights, punching bag

the gym was excellent, with top end cardio machines, and the ability to do a strong hiit program with

excellent breakfast, gym, room accommodations

foldout couch mattress wasn t super comfortable, but my kids still seemed to sleep ok on it

safety bar in shower would be good.

room service was excellent, valet parking a park and the location was superb

value and very convenient particularly when traveling with kids, breakfast was added as a disney in ice

friendly and helpful staff clean spacious rooms gym cookies

maybe a laundry would be good

breakfast room service, no menus in room or online was told go to lobby for menus

in the gym were not working for my entire stay

no complimentary water and no laundry machine. staff are not welcome

responsive front desk, brought up amenities and room service quickly

mark drop at my door and select your room number and it s just as good as room service

only complaint was that we ordered room service, i received a waffle, and it was room temperature

i did ask for a quiet room so i'm ok with that but i was right next to the gym so that door opened and closed a

feel that the restaurant and bar needs a little love

exceptional staff, great breakfast for room service

ev charging in garage next door

it was clean and they had a nice gym

shared space, such as restaurant, gym and transit lounge were great

very nice staff who easily arranged for a late check out for us

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

first up, i got a free upgrade on arrival i requested for late check out and i got it

room service menu

was very professional, friendly and accomadating from the bellman to the spa assistant

superb friendly staff and the bar at night is gorgeous

if there was a recommendation it would be to expand the room service menu to include child friendly meals as very small menu

the gym on site is clean with nice equipment

the bar was closed but wasn’t the hotel fault due to covid 19

bar and restaurant area very accommodating and nice

= bartender was very attentive and i wasn't drinking at the bar but he saw me carrying an ice bucket

it did remind me of when i was in europe - meats, cheeses, bread, fruit, espresso :) visited the bar at night - great bartender

had nice bar and

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

they have a nice bar that has been closed due to covid

arranged early check in

fantastic location and the staff was great offering an early check in and late check out

i had requested an early check in and they had me in my room before 10:00 am along with an upgrade

he was great with kids too

a big shout out to the bartenders and bar manager

the restaurant food was tasty and the bar was lively but not too noisy

location, good gym, great room, helpful staff

good clean rooms and nice pool

ordered food at the bar, hamburger was dry

spacious clean and comfortable, laundry facility and swimming pool

beautiful hotel. staff excellent. only complaint bar wasn t open. breakfast was great

it would have been nice to have a small coffee bar downstairs with fresh creamer

we were also able to get free early check in and late check out

great staff, very clean, lovely interior and an excellent gym.

staff went way above and beyond to accommodate both an early check in and a late check out

receiving late check out is the best

beautiful room, facilities and all around lovely experience. the gym was excellent also.

lighting way too bright, restaurant furniture like a breakfast place for dinner

the wifi was ok, took some effort to stream things but it did eventually work

staff was lovely, the room was spacious, and the hotel had a delightful pool that we utilized

the indoor pool was a good size and they provided towels

gym area had very expensive equipment and pool was perfect