the hotel offered free ev charging

didn't try to swim, as it was an outdoor pool

breakfast was very good.

breakfast could be better with more options

gym was basic with some cardio equipment and some cable weights

laundry room on site

wifi was quite slow, and finally having a hot water kettle would have been nice to make your own

only thing we had no time for was room service which was such a shame

then there wasn t a phone in the room to call for room service to receive more wash cloths

laundry was closed at 7pm

pool wasn t open

kids liked that they had popcorn freshly made for all guests to enjoy

easy access, parking is close , elevators are close to entrance with no long waits

groom service was discontinued

small pool

very unique lots of design feature for kitchen delightful facility

gym, great breakfast, friendly staff, clean and comfortable for business travel

breakfast there is a joke, just terrible

priced well with great breakfast & coffee/tea 24 hrs day in lobby

dark to sleep, sofa living area, comfy bed, kitchen has all we need though not used this time, breakfast decent, nice gym we didn’t use this time, apples at reception for night snacking,

no heated pool and it was dirty

room was close to the entry and exit door, by the pool area. in and out was great

free parking, good breakfast, nice pool just to cold to swim thank goodness for the jacuzzi,

free breakfast, free wifi, free parking, clean room. nice staff

the breakfast is a full breakfast & very tasty

kids screaming across from my room for hours, had to change rooms

the cordial staff, quite generous and eager to help us navigate the property and spa amenities

suite with view is spectacular and the claremont club had an amazing gym and the tennis courts were very nice to play

, good food in limewood restaurant, friendly staff

our brunch at the limewood bar and restaurant was amazing and so was the view from our table

pool is small

wish they had a jacuzzi or hot tub next to the pool

pool was available and gym also very clean

they didn’t have enough help in the bar and grill.

very good food from the bar downstairs

this is not a negative toward the graduate, but i will look forward to when the bar & restaurant are once again open

good with kids and family friendly but the style of the accommodation (no separate rooms) probably not great

location, on site coffee shop, bar and restaurant. vintage décoration but recently remodeled.

very pleasant staff and the lobby bar was very fun and comfortable.

the gym was very small, but i didn't come to work out.

comfortable and spacious suites with a fridge and kitchen

the laundry facilities

large room- loves the kitchenette, loved the breakfast, comfortable beds

the room was large and the mini kitchen was so cute my kids opted to cook in rather than dine out

location, gym

food for room service was very minimal, and bathroom counter is very tiny.

server at the rooftop bar seating area

roof top bar with a gorgeous view

the meal options for room service were a bit limited.

new machines in the gym

ordered breakfast buns and coffee via room service, and this was delivered via a small robot, which was nice, but due to the breakfast

there is no laundry

rooftop bar was a nice place to hangout after the

the wifi was not up and running

higher bandwidth wifi for a hotel that seems keen on business

had to call room service for ice

asked what were those fees the answer was : urban fee is for the amenities: 'free' wifi ,' free' gym, 'free&

we also needed a late check out because we were waiting on friends to arrive in town before heading to napa

to sit outside in the americano bar - strange doing that with the kids after heading there after work 12 years ago when i worked in sf

in the evening, we walked around with our kids to explore the area; the ferry building, street vendors and just ppl watching

long wait for lifts in the morning with going to and leaving breakfast.

the area of hotel was clean and we felt safe with our kids

the gym could be better, the machine are old

breakfast cost way to much.

the room wasn t available for an early check in but we had a doctors appointment to get to

gym was well equipped

there was no easily accessible room service

in-room service is great

complimentary water in room, great snack and drink bar in room too, and very friendly and

bar is expensive, even in the hotel bar and you'd think they would invest more in the quality of

was no room service menu in my room which made ordering room service meal slow and inconvenient

breakfast very small portions and a selection worse than room service for no good reason

no room service, breakfast

no room service, very loud noise and no bespoke orders during the breakfast

we didn’t use the pool bc we were on a girls trip and it looked like kids were taking it over lol

patio and pool :)

kids loved the pool and they even played a kids movie over the pool for a kids party event, it was

great location, good gym and pool

beach balls and pool toys were provided which isnt a big deal except for when the kids are going crazy throwing em around

or deodorant, valet parking was 75$ was a bit expensive, restaurant food was limited to one and kids didn't like their foods

the only thing i didn't like is that the place doesn't have a gym or any other facilities.

location, clean, nice staff, great sheets, super gym

modern, very comfortable beds, nice gym, nice views from our corner room on the 30th floor.

gym was phenomenal

super friendly staff, especially nice and patient with kids

24h gym was well-equipped

nice rooms clean and quiet good gym

we use it as the golf standard by which all other hotels are judged

great place to bring kids

the fact breakfast was not included for the price is scandalous

excellent location and service great gym downstairs

breakfast in the restaurant excellent and fast

the pool is located in the health club & under 15s we’re not allowed which was an issue for our kids as booked a hotel with a pool specifically, and this wasn’t

the gym, which guests of the hotel get to use was excellent too, this is accessible via the 4th floor

i am with my kids with allergies and i have prepared food for them but unfortunately no microwave

no room service

great size of room. beautiful sky bar with 360 view. extremely pleasant staff. great location.

of room service; however, totally understandable due to covid restrictions

no room service for food

i love the vast array of amenities, specifically the gym and multiple restaurants.

the bed and pillows were fantastic. it was great we got a connecting room with our kids

i had to go back down in the morning to clarify the charges, ask about the gym and

late check out of 1pm was great too, to help with post marathon necessities

very good laundry service too

offered luggage storage for early arrival and late check out