aware you are charged for wifi a fee per day although it advertises it has wifi

starbucks is next door and a cool bar eighth across the street that has arcades and games

misplaced laundry

the gym is excellent and the rooms and beds are always comfortable

for what they offer and pretty limited food options especially for breakfast, but the upstairs bar is beautiful

can request for late check out until 1pm

nice little gym too

under renovations for improvements, no gym at the time.

i'm petite - can't imagine a grown man in the shower

i have 2 kids and we did not feel safe there and checked out early

laundry is expensive - but you can just go to a nearby laundromat instead if you like.

room service or in-hotel restaurant/bar

only problem in this hotel is that they don't have any bar or restaurant, so there are no breakfasts in the

only tiny quibble is that the wifi in the room was a bit slow, but that's a really minor complaint

comfort, free water (all types), wifi, free coffee in the morning and sherry in the evening

of stores and restaurants around, and very easy access to cable cars, the metro, buses, and the bart

wifi was not always stable and fast enough

price, location, friendly staff, laundry facilities, clean and updated room.

paid laundry options worked well

the staff sometimes was little bit serious and the wifi fail sometimes

central location, laundry room available, polite staff, spacious room.

it would help if there was a fridge in the laundry/coffee room to keep some items.

the staff is nice and allow for early check in

it's location was great...and the laundry facilities were handy.

there is a paid laundry but you will need to go to another laundromat to purchase washing powder (reception

i wonder how much you should pay for a night to have a decent wifi connection included

location is fantastic, and love the gym and roof top area

arrived late, so a mini bar would have been a plus. but the room has a fridge.

in-room mini-bar snacks were also plentiful and very inexpensive, which was a plus with our two kids

safe neighborhood, room service, sauna and hot tub

the bar was also doing a free wine tasting during our stay

great location, staff were always cheerful and helpful. nice little gym

hotel room with two queen beds, the hotel room is very good for families with kids

i didn t like that the room service and hotel bar closed so early.

the room service helped ensure my daughters meals catered to their vegan diet

the facilities, room, elevator, front door, lobby, gym, shower

bed and the view out of it, cleanliness, friendly staff, location, breakfast and the gym romm and all the vibe

no rooftop bar. wish the gym had more equipment + the weights on the machine had numbers.

gym was also good, few benches, dumbbells, towels, water fountain, and some cardio

the shared facilities ie gym, common area were also very modern, well kept and a nice vibe overall

location, little gym , happy hour was so nice

hour with views of the city skyline from the 12th floor, fitness center was huge and has a lap pool, kerig coffee

happy hour at night in chesty's bar (included) is great and seems right out of a movie

very friendly staff and easy early check in

happy hour in the top bar is brilliant

wifi worked fine

wifi worked well all the time (though 1 of my 2 laptops did not load the sign-in page automatically

there was a good sized tv in the room and the wifi was really fast

location, early check in, friendly staff

are no screens or locks on the windows, which made it a dangerous room in my opinion for younger kids to be in

the fireplace was very dirty

a very nice bar in the lobby area and a great gym with large windows and city view

location, pet friendly and valet parking

great location, pet friendly, onsite restaurant and bar, friendly staff

two double beds, rather than anticipated separate sleeping area for the kids

location was good. i liked free wifi & free break fast.

we were right beside the laundry shoot so i believe that's why

it also had wifi which was great to contact

bedroom smelled of feet and was next to laundry shute and elevator so it was noisy

also, there is no laundry room in the hotel

patty at the desk was super helpful and sorted out an early check in for me, booked me a taxi fir the airport

was very clean and had numerous really nice bathrooms and a good laundry room also

bed too small for two adults

wifi was good

flatscreen tv & wifi

new towels after using old ones for 3 days; the front desk female asian staff said it is up to room service to

no daily room service and its only available on the 3rd day upon

wifi speed could see improvement

they gave us an early check in and gave us an upgrade. that was amazing.

wifi was terrible, i was getting less than 1mbps pillows were so uncomfortable i woke up with neck

comfortable beds, and hotel offers complimentary continental breakfast and happy hour

wifi on 5th floor

you must request room service. not provided automatically each day due to covid.

love that breakfast and happy hour is included

daily $28 resort fee, there is no pool, gym or anything

is an older hotel, but it is clean, it is in the city center, and it has free wifi and breakfast

early check in was available which was greatly appreciated

very nice service! best location! good wifi!

much local info in our room but wifi was good so google took its place blanched at the price but nowhere in

you arrive earlier you gotta pay $10 for an early check in, no option of letting your bags there for

large enough for my kids and i! loved how the refrigerator was hidden!

the lighting is very dark inside the hotel which my kids thought was a little creepy, but i liked it

spacious and on the 18th floor (quiet) the bed was comfortable loved the dark / mystic lobby and fireplace

hate that some pet owners are inconsiderate & their dogs are not well behaved

the beds were absolutely comfortable and the drinks at the bar were fantastic

also the coffee in the morning and the gym was something we loved

the bar and restaurant - the minibar and everything else :)

i wish the bar was open earlier, i didn t get to have that experience.

gym facilities could do with a bit of a revamp and some better air conditioning

love that it was pet friendly and if ur fur babies are good they can be left in the room alone

great hotel in a great location. plus the associated bar is excellent also

the wifi connection and checkin-in process of the room

golden gate bridge ud83cudf09 i would definitely recommend this hotel to everyone, they have a bar inside this

second floor is really noisy due to the bar being right below it

it's a bit noisy from the bar below but it is a central location in the theatre district so not surprising

bar downstairs was nice to hang out in during our downtime and they have a happy hour

we had a dorm next to us, party kids all weekend

horrible, a lot of homeless/drug addict people, not safety at all, especially for families with kids or just a

my kids loved the coffee/espresso machine

we had a dorm next to us, party kids all weekend

the bathroom was clean, breakfast filling and staff all very courteous

breakfast from 7am was ok, for the price good amount of coffee and extras

the breakfast, included in the price, was really good - a large choice of breakfast treats, toasts,

complimentary wifi was not that great

worst things in hotels laundry than a puke if a puppy on their 100 years old sheets, not forget to mention my

staff and service nothing was too much trouble allowed early check in and late check out, stored luggage

access to complementary gym included

gym was unavailable at time

gym is tiny, no pool, or anything else

morning coffee bar and early evening cocktails were much appreciated

also, warning there's a $25/day facilities fee (coffee, wine, wifi, gym)

room service or coffee maker in room means you have to leave the room for coffee

there was no room service

definitely have a bar

good coffee in the morning and room service

booking i didnt see option to select bed and by default they give single bed even and i have kids,so i need to

had a one bedroom suite on the high floors with two big kids sleeping on the sofa bed in the living room

location was disgusting and wifi was horrible

scary being so close to tenderloin for young kids

minor but it would be better if you pop the wifi password on a card in the room

nothing to really say, you have room service if you need it and laundry on site.

the bar and restaurant are great as well and would stay here again

i liked comfort table and stable wifi to work in straight in the room

interieur and beds, small complimentary breakfast (cake and coffee), good wifi, clean

it lacks some modern features of cookie cutter corporate chain hotels --no mini bar or coffee maker in the room

the building is quiet and offers laundry and kitchen facilities on sight

the kitchen was a huge plus, very well-equipped and great for those who want to stay longer in san

the kitchen and common area are fantastic

the kitchen area fully equipped

towels were stained, and the wifi was spotty

the gym at the hotel is awesome.

no room service. i extended my stay and second room shower water took quite a while to warm up.

the views from the bar were wonderful

and a huge gym on the hotel

also there is a really cool bar at the top of the hotel with great views of the city - unfortunately we didn

i liked the older style of breakfast better

frount desk staff and breakfast

to be really picky but toilet so small and wifi didn t work properly while i was their but wasn t staff

breakfast could be a bit better with more variety of choices including more healthy diet ; valet

had a great stay. the staffs and manager were very helpful with late check out.

a beautiful bar with a counter and tables, but with nothing, empty, no bottles

also the bar and restaurant wasn't completed with renovations so looked empty and not too organised

we arrived at 1pm and were told that there wasn’t a room available yet but we could pay for an early check in

that the in house bar and restaurant wasn't open. other than that everything else was great

wifi was garbage

wifi was ok, could be improved

was able to accommodate us for an early check in

sympathetic with us in this regard for offering extending the stay for next night and offering late check out

good easy check in and out provided late check in breakfast was ok laundry was cheap and good as on site

had paid laundry room that was helpful for travellers

kind and helpful employees, which was able to recommend great places for breakfast, bikes and other stuff

nice bar next to the reception with good drinks and finger food

staff, from check-in to the bar/restaurant

small elevator. broken floor lamp in room with dirty laundry.

one warning - there is a hot radiator in the room if you have kids

desk, door man, room service, maid service all excellent

were friendly and allowed us to have a 3 pm late check out

the rooftop bar was wonderful!

we love room service and we re disappointed that we couldn t get any

room service was prompt and delicious

the gym was big and well equipped

great location, great gym, great price for nob hill

, quietly and what be recently refurbished rooms, comfortable bar and restaurant in a pet friendly property

wifi not great

could've been friendlier and more helpful; the laundry service was unreasonably expensive and did a poor job at

kids loved the pool and they even played a kids movie over the pool for a kids party event, it was

pool and hot tub not in working condition and had packed to enjoy

very clean and well kept hotel with beautiful bar and lounge area

there is also a museum worth a visit and of course, there is the pied piper bar and painting

they also have a heated pool that my kids loved

staff were good, play room was great for adults and kids.

modern interior. good wifi. large bathroom.

we loved all the activities for our kids and the beautiful artwork theoughout the property

the kids loved the vr room and the games

the hotel is very nice, clean and pet friendly

heat, no hot water, no wifi

good wifi signal

wifi was slow.

wifi and easy, check in, nice front desk.

the wifi worked well

business centre and library, fast free wifi

breakfast

bad wifi signal.

the breakfast was adequate but a bit light

the room was very nice, big, with kitchenette, and big walking closet

the bar and restaurant

no dining room service for lunch.

gym is tiny

the gym had very slim pickings

would have loved a deeper bath and wifi that worked

beautifully decorated, all of the facilities worked (elevator, coffee machine, vending machines, wifi, etc)

the downside is the gym

no laundry facility

+ nice and clean rooms + good wifi connection

wifi could have been better

the wifi kept crashing.

nice tv and free wifi

location pretty close to downtown and bus and train station breakfast (single but work) very

overzealous - for example replacing my once-used bar of soap, throwing away the paper with the wifi password

they also serve some breakfast in the morning

there is a bar in the lobby which seems to be an ideal place for social events

the spa was closed until end of the year

they don t have 24h room service

large by sf standards excellent accommodating staff which went out of their way to be helpful bar service very

room service was overall very nice, service was excellent, however i wish there were some

room service costs, gym equipment tv channels not working, only one lighting option in bathroom.

location was great, the staff were very friendly and helpful and the gym was clean and well

great place to bring kids

i have a picky eater and he refused to let her order from the kids menu because she is 15

good location.great architecture and style. cookies for kids were a nice touch.

in-room service is great

gym was well equipped

the room wasn t available for an early check in but we had a doctors appointment to get to

great location, next to conference venue, gym was nice

love everything maybe the only thing i d like to see is a pool and a peleton in the gym

laundry area was clean

tasks, also they have high fees for anything extra and the staff is trying to sell you something (laundry, drinks

have a laundry room

staff very friendly and helpful. laundry faculties very useful. roomy good size.

they helped me with an early check in and keep my luggage until the night, when i departed

gym pool and view

the pool,

was still excellent (but felt lied to at first) eggs were a little runny at breakfast

location is too close to the shady part of san francisco that we, with kids, don't feel safe walking on the

very nice pool/spa/gym

the room was clean, gym available 24/7

early check in and late check out it was perfect roof top was beautiful scene from the room was

rooftop bar was lovely and all staff were super nice and helpful

love the decor and slightly quirky environment. will be great when the rooftop bar opens.

hotel doesn't have room service, but integrated with uber eats instead

be they have all types of rooms with cheap/budget rates too, i could see a lot of college /school kids ( may be

well my kids and i stayed here the most comfortable place that made me feel safe with my two sons

room service was expensive (expected) but was actually super good food and delivered fast

clean and spacious room. excellent location. early check in.

no in room dining service laundry costs seemed expensive.