the free wifi signal could be improved

the fact that they accept more than one pet.

the room was extremely clean and comfortable. the parking lot is secure at night.

they provided free parking which is awesome

if i'd known this i would've checked out a little earlier because friends were waiting on us for breakfast a

they have a bar in a pool area

room service food was cold and had little to no taste at all

parking lot staff was also friendy and even asked if i was in need of something from a close by

a lot of hotels are not kid friendly this hotel is clean and my kids were welcomed

pool was amazing to have with our kids on a hot day and we ordered food while at the pool and it was good

room didn t have a remote for the tv, and they never let us know the password to their wifi

nice pool

elevator in back was broken, had to walk down and back to/from parking area

the pool needs a little remodeling .

building i was very surprised, great lobby and pool

services in general. tv. room service. wating time to check in, etc.

room service is offered, but there are no menus in the room, so not sure how you're supposed to

also the room service was super bad: the forgot requested items and brought them with in half hr apart from

much disturbing out side can sleep good all night people walk n talk loud it's too much n room service is poor

cold desk staff, didn t accept cards as payment for food in house or at room service

low weak wifi

they don't have a kitchen

great staff good excellent breakfast has a variety of everything very clean and has security at all

nothing really, no restaurant or bar after breakfast

they have room service for alcohol drinks and you can purchase water and other drinks at the lobby

the website states there is a casino at the resort and the casino was not open yet.

location, pool, gym size

my kids loved that

breakfast was not included

the 24 hour room service was super convenient especially during holidays when most other restaurants were

breakfast and food are far better next door at lucerna

room service was outstanding

good breakfast.clean hotel

room service is 24/7

breakfast in the morning in lobby, with moises as server, excellent

very clean free parking and free buffet for breakfast. cannot beat the price

nice hotel the rooms were very clean, nice treat for the hotel manager and employees, parking space and centric

great restaurant and bar in the hotel. prompt service accommodated my needs (ie ice for bucket)

wifi was moderate

breakfast was really good and the service was excellent

also it said their spa was in the 6th floor but there were only 4

no a/c in the hallways and the a/c in the gym wasn t turned on.

room service and how clean it was

the drinks at the bar were not pricy at all

access to the sauna and gym.

away from dt noise. good gym, better quality, maintained machines.

security, small kitchen in the room and the upstairs sun deck

i don't like all the rocks in the parking lot.

location, and parking

parking kinda sucked, we had to wait until 7pm to move our car to the designated area

super near to bed, wifi did not work in my room

wifi didn't work in my room

the rooms were quite small and the wifi was horrible

the wifi is pretty bad

the wifi signal was lost in the room, could only be found in the hallway

wifi was terrible

no wifi, no elevator, dirty

wifi is deceptive as there is actually no wifi in the rooms

i was given a list of 4 or 5 wifi networks for the hotel - none of them populated on any of my devices

wifi worked on the phone only but not on my laptop which i need for work

wifi spotty

heater/ac worked well as did wifi and the tv

wifi a little slow

would've liked to see a little bit better wifi speeds

wifi disconnected too often

the wifi is very slow.

some problems to connect the wifi signal.

bed sheets were a bit rough. no dresser or closet to hang clothes. wifi internet was spotty.

great wifi and the tv had a million channels including premium (hbo, etc

great location. the rooms facing the inside are spacious, clean, and quiet. great wifi.

the only real bummer about the hotel, was it there was no place to do your laundry

valet parking

location and safe over night parking

free and secure parking right behind hotel

security and parking included

breakfast is very good, the security is excellent, and the service is also quite good

no swimming pool

breakfast choices.

i like the food but it would be more better if the kitchen would be open 24 hours

their room service also has a delicious menu

staff was very welcoming and friendly, with great food and bar menu

the room was big all modern clean i loved the room the roof top was nice with the jacuzzi bar and seating area

great location close to gym, bars, restaurants

also, the bar staff and waiters in westplaza are great

poor to nonexistent wifi

parking is limited on top but have more parking on bottom

centrally located and safe parking

wifi didn't work in our room, but in the lobby.

the wifi was sub-par vs

no wifi

too much noise, construction, no wifi at all poor connection

may not have a bar or restaurant inside but there is lots of bars and restaurants everywhere near there

the elevator was not working and i was in the 4th floor, also had issues connecting to wifi

i didn't know there was breakfast

very fast wifi- i was able to teach my class online, which was perfect for me

loud bar across the street

allow pets which is awesome as we brought our dog, but it s $20usd a night per pet, which is fine, but

when i wanted to use tables to work, te staff helped set me up in the hotel bar so that i could work all

only downside is the hopping bar across the street

beautiful pool and outdoor jacuzzi

unprofessional, locked me out of my room and when i stopped at the front desk to ask if they had laundry was

the pool area is beautiful and the jacuzzi was perfect

i did not have the opportunity to use the spa or the gym during this visit, but both looked very appealing,

supposedly breakfast was included, but restaurant charge for breakfast

location, access, free parking, and very quiet.

room service and the prices

they speak english and there is a playground for the kids which is a plus

good parking and central to everything. great staff!

convenient location, gym on site, some staff is friendly. can purchase toiletries at any time.

as well as the kitchen providing pans to cook

it was nice having a kitchen

aslo no room service as falsely advertised

not enough bedding and little in the kitchen space

the room was spacious with a full kitchen and fridge

wifi horrible

lots of privacy and private parking spot for each room

and what i love more is that it has its own private parking spot and u don t have to walk a lot to get to

i really liked that it has a secure parking and entrance so you feel super safe

peaceful- private- near airport - parking- food near access -

enough lighting, no big mirror only a small one in the bathroom, continental breakfast is a joke, room service

attempted to order room service, but there are no restaurant menus in bedrooms

needs to improve on room service overall really good costumer service in the reseption.

as well as there was no laundry mat for guests which is very important as we were staying for a couple of days

also room service was great

high speed wifi service.

did not like how i did not have wifi connection and had a hard time connecting, as wifi was offered

the staff was friendly, the room was pretty clean, & the pool was kept clean.

we saw a hobo chilling outside in the parking area, made us worried about our car

the staff treats me with my needs this time parking a 26 foot rental truck, and that was very

breakfast was delicious

everything is secured from entrances to parking.. really clean and profesional service.

breakfast was fruit and coffee and they had a different menu every morning

great room service & breakfast plus they offered a late check out

the place was very clean and sanitized daily! we felt safe. enclosed parking

they allow pets and staff is very nice

pool not big enough

horrible didn t work the phone from the room didn t work at all not enough towels at the pool

pet friendly

tv has cable with premium channels, wifi, parking is free, staff is friendly, a laundry room on site

their parking lot is pretty much the plaza's parking spaces so you be lucky if you find one

the staff was great! good location, a lot of room in the room, love the kitchen

v service wifi sofa cama stove, fridge, dishes, microwave, iron and even a desk

parking.

water pressure, wifi never worked, parking..

wifi did not work at all despite repeated phone calls to the front office

wifi was really good sometimes, okay other times

mcdonald s was right across the parking lot with a nice play area

there was even a mcdonald's in the parking lot

location was great easy parking and the room was really clean very surprising and enjoyed our stay

location, breakfast is always great i go to tj every other weekend and this is my favorite place to stay

fact that doesn t look like a hotel from the outside, and that the parking is limited and not covered, but

park at the main entrance taking up several parking spots & making it inconvenient for handicap patrons to park

the staff was amazing, the breakfast in the morning was delicious.

service, extremely clean rooms, and breakfast always hot and fresh

appreciated the shuttle service to the us consulate and airport

the heated indoor pool is the draw for me and kids. the breakfast is pretty good also

room service was prompt and very good

just a view of a parking lot from the room

unfortunately the shuttle doesn t start until 5am so had to call for uber but that was quick and easy

pool and jacuzzi heaters not working

entry from the rear of the building (the parking lot)

the restaurant and room service were great

having an ice machine near the rooms, having to call room service or go to the bar and ask for it

room service aren't as attentive

we stayed two nights, no room service was provided on the second day.

like that the room comes with the complimentary breakfast

staff is always friendly and professional. rooms are always clean. parking is secure.

heating the pool during the cold months would be nice.

been remodeled, very clean ,and beds comfortable, staff is very friendly having good coffee and breakfast included

the parking lot could be smoother and more level.