breakfast was perfect and was served within 15 minutes after we called

friendly staff, good and spacious room, excellent breakfast, heated inside and outside swimming pool

poorly equipped with no stand alone bar with weights

omelet eggs at breakfast were always a bit undercooked.

international breakfast is not extraordinary and the location is far from the classic interesting point of the

the gym could be better. the palacio is very far from the center.

bedsheets, bed, shower and pool. great!

missed amenities like toothpaste in the rooms and laundry area

gym and breakfast

room service forgot to clean the floor there, perhaps because it was close

it took too long for restaurant room service :/

the pool wasn't available.

location , gym , swimming pool,

noted as not having internet it was available but not very functional (ended up using my month's wifi allotment

the breakfast was on point, the room was clean and during the weekend the area was very calm and quiet

board option was such a nice addition, saves the hassle to look for dinner, there's mini bar and refrigerator

no smart tv breakfast was terrible and cold. almost inedible

we first time checked in novotel, but my gf couldn't connect wifi, and the staff checked 2 times, and called

s no 24h room service available, but considering that we are in the middle of a pandemic, was not a big deal

i was with my family, 2 kids, and had to pay r$350 extra for a couple of hours

excellent infrastructure, very clean. exceeded my expectations. good breakfast.

very clean and comfortable. large rooms. good amenities. nice gym. modern look and feel.

parking and a good breakfast

parking and a good breakfast

wifi problems

pool, gym, service, location, etc

the hotel is a small but good shoppingmall but it's a little hard to see from the outside - the gym is huge and

amazon spa massage was decent

service, size of the room and facilities such as the gym center and swimming pool

excellent gym which might only need a bit of maintenance on a few machines

the property is excellent they have everything you need. even breakfast in the room!

breakfast was super cheap

the breakfast served fast and in ok quantity.

mold in shower breakfast a bit lackluster

is only one wifi per person per bedroom, i had to use my phone and my laptop, so i asked for another one

we were charged 6,5 per bottle of water and the room service list showed 5,5 reais

breakfast is average, but juices seems to be boxed ones (could be fresh juices), so better to

breakfast and swimming pool

really nice big rooms and the breakfast was incredible

breakfast was awesome

the staff and breakfast.

breakfast costs but it is well prepared and served in the room. staff is great.

but the staff is amazingly nice, the breakfast, which they bring to your room, is great

spa not clean - windows not clean - room was small - breakfast was disappointing - shower was not

in room wifi very poor gym a/c remote unavailable

the forniture is a little old, the gym is too small.

wifi!!!

there is a restaurant or bar near the hotel that will make an absurd amount of noise

no spa or swimming pool facilities, no beauty salon

gym continues to be top class

service at restaurant and bar is exceptional

bar closes early - front office speaks english but restaurant staff not so much - a bit pricey -

gym was bit small for the size of the hotel and quite busy even at 6am

comfortable to use room service, enjoyed tasty food, brilliant clearness of the room and clothes, take care

nice gym

gym lacking weight lifting equipments

quite ok very friendly and helpful staff -in all areas, especially breakfast and bar gym good enough for on trip

gym is too small for such a large hotel. 5 people make it crowded. ac is noisy.

nice pool and gym facilities

wifi does not work properly.

old apartment and equipments. vary simple breakfast.

included breakfast was plentiful and appreciated

breakfast good

breakfast and bed

facility, especially the bathroom and toilet, elevator waiting time, bad to now wifi in the

breakfast and location were great

toilet wasn t working properly, and the pool was closed due to construction and we were not told beforehand

dirty room, breakfast was dry, bread and eggs were dry, coffee really bitter.

pet daily fee was not clearly stated during reservation at booking

hotel bar closes at 11 pm

wifi streaming was very basic

laundry services on sunday (difficult for business visitors), front desk wasnt particularly helpful

pool is not attractive and no outside solarium

the tv and wifi was spotty at times and there is a big set of stairs you must climb to get to your room

room service

the bar is well stocked and i like the 24 hr room service option

had to call 3 times for room service, to then find out nobody took my order

gym a bit small

gym facilities only include 5 old cardio machines, a multi-resistance machine, a bench and some

gym is very small

also this is an antiquated unit, with a very poorly equipped kitchen, a refrigerator with an inoperable door,

comfortable and spacious rooms, extremely clean, and the breakfast had most items produced on premise

shut off the wifi to get my stuff

outstanding staff. spacious apartment. healthy choices for breakfast. amenities.

perfect location, confortable, clean, great staff, gym and area you can walk around

maybe no swimming pool?

first of all, there was no communication that the hotel pool was not working (this was one of the factors of

the pool was in terrible conditions as well as the gym and mirrors in my room

wifi never worked out for my friends and me not just in the room but all places in the hotel.

there is a 24-hour mini-market and a mini laundry

late room service