the pool area was really relaxing

great also that you can wash your laundry

wifi but loses contact too often so you had to log in again

free wifi was not working in the rooms.

breakfast excellent

the ladies at the spa made my partner and i fall asleep a few times during our spa massages, it was that good

room service barged into our room twice unannounced and once during a moment of passion

the pool area had a nice bar and view, the gym was great and the room that i stayed in had a wonderful view

nice pool

gym was fine, pool is nice, you need ti cross the street to go to the beach (can t bring hotel

fantastic breakfast

location is perfect and safe. well decorated there are many options at breakfast

they have a gym with so e equipment to get a decent workout

breakfast is great and so is room service from their restaurant

wifi connection was normal, no claims

the pool is great and there were only a couple other guests so the whole experience was lovely all

extraordinary art, decor, light, private garden oases, pool, views, location

family friendly and nice pool

value for money on a week day could be better: w/end catering & breakfast was better than monday

place if you would like to spend relaxing time once in rio this place is for you , amazing breakfast made everyday

i liked the location, breakfast, and gym. i also liked the stairs to get to the rooms.

good breakfast buffet, very good wifi

staff, great location, rooms very clean, amazing breakfast

strong, stable and fast wifi

overpriced hotel, worn down, bad location, and unprofessional staff. poor gym with a broken roof

were charged for 5 bottles of mini bar water when we only had 3

the laundry service was great very efficient

was near everything i needed and the pool wasn't crowded

the wifi was really bad

very good, wifi and ac working well

breakfast, wifi in room and common areas

only thing that made us sad but isn t a big issue, the bar was having work done to it, completely understand

wifi can't reach roof top area

was a little disappointed the pool bar wasn t open at any point during my stay - i imagine because of the wet

we loved our room, the breakfast, the staff and for sure the pool with the great views

but this isn't all: internet wifi was often not working and my room was noisy (often horns from the street

a different room and got moved to a really run down and far less comfortable room where the wifi connection was

advertised free wifi

air-conditioning, wifi in the room is not good, and the breakfast

breakfast good wifi friendly and helpful staff good location close to beach &

facility like locker in the room, no shower gel, no other amenities in the hotel like swimming or gym

very cost-effective stay. great location, wifi, metro nearby...

wifi was consistent

location, breakfast and cleanliness.

the breakfast and the products sold at the bar were not of good quality

good location not far from the beach bar and shopping area

wifi did work

clean, resourceful staff, nice breakfast, super private room

son said the swimming pool wasn't that good

hotel's laundry service was poor

everyone is so nice, place is really clean, breakfast is really nice.

it is well located. the staff is very helpful. the food for breakfast is excellent.

very comfortable beds, large room with spa bath.

pretty central good wifi room is pretty big breakfast was nice staff was really nice

the wifi is good

breakfast was kinda mid. tv had no service.

location is good. breakfast was acceptable. wifi ok.

wifi was terrible, facility has wear, not the optimal cleaning searvice

varied breakfast options

the breakfast was very rich, the personnel friendly and full of good advice (for example carretao

there were no cheap offers in other hotels, so this hotel helped us a lot, besides a delicious breakfast is

also there is a hilarious little room service menu with dildos and lube

also the breakfast was very good

great breakfast brought up to the room - the hotel had everything we needed for a 2 night stay and the

breakfast configuration was very alien to me

nothing - the pool could do with a little upgrade.

stunning views, the rooms were amazingly comfortable and the food / bar served exquisite food

the breakfast included hot and cold options with several items that were locally produced

the staffs was just so lovely, serving an amazing breakfast, always ready to help us with anything we

the breakfast was excellent. the location was fantastic. the staff were great.

great breakfast too

the breakfast was included, a buffet with a wide variety of food and drinks

safe location wifi working

was good size, bathroom was fine, good water pressure, plenty of hot water, very good breakfast, wifi worked

the place where the hotel os located nice team breakfast, etc

checking/checkout, great wifi, room is well designed and clean, great shower and bathroom facilities, staff are

was wonderful breakfast was great with a big variety pool and gym had breath taking views room was perfect for

very good breakfast.

the rooftop pool was by far our favourite part of this place

wifi in the room

we were on the 2nd floor, wifi worked great by the front of the room but not by the beds

have been closed for years but still showing on website than works and swimming pool with bar grill ( doesn

service breakfast!

chose this hotel not just because of its location and price, but for the pool and gym they advertise

my kids cried

fantastic view, great swimming pool, superb breakfast

at the beach, nice staff, rooftop bar & swimming pool with beatiful view at copacabana beach, and delicious

i can t get wifi in my room maybe only allowed 2 devices it was 3 of us

rooftop bar/pool incredibly views

the pool/bar area was always dirty, including the pool, we ordered room service and they simply forgot to order

in addition, the breakfast was excellent -- the creamed corn with coconut milk was delicious

wifi at times ridiculously slow.

the break fast, wifi connection and very good location, it's near to the beach

spacious room and very tasty breakfast.

stuff is very friendly, wifi is good, breakfast is decent

the restaurants, including room service, were all excellent, and highly recommended

they took a long time (days) to collect laundry and room service took a while to arrive

the gym is wonderful, and overall this is a hotel full of life and great energy

only thing i wasn t a fan of was paying a fee to drink our own drinks but the rooftop pool.

also tried in the spa a couple massages and it was awesome

the allowed usage of gym facilities/shower long after check out (for late

the swimming pool so small

location, good gym, friendly staff, decent selection at breakfast with mix of hot and cold

location, breakfast and pool are awesome nv

grand mercure was far better than the other hotel because it had good wifi by brazilian standards, faster known

the free valet parking is a big plus if you bring your own (rental) car as parking is not always easy and safe

the rooftop bar and pool are a great place to have a drink or sunbathe

room service is disappointing!

what bothered me is that there is a sign that said no diving, and despite the kids doing so over and over, the

we took advantage of the room service a few times and it was fast, tasted great and was well worth the money

breakfast

bed are very comfortable and the location is great the bar in the lobby is perfect to chill for a

on the breakfast buffet eggs are served half raw, all the time!

the wifi has improved a lot since the last time i stayed here

in the evening the data transfer of the hotel wifi was very, very slow (sometimes the internet was hardly

the location and the breakfast pays every cent invested in this reservation

only the wifi was slow

the hotel is basic . the room service is good

the location is great, good breakfast and nice pool views!

clean. comfortable. friendly and helpful staff. good location. solid breakfast. ac. tv. wifi.

wifi only in lobby

everything is excellent , the only problem we have is the wifi connectivity.

good wifi through out

bad wifi to call in a rude way to ask to liberate the room at 11:13...

wifi connection could be improved

wifi was good and the breakfast was excellent

3 nights and had the chance to try out different amenities such as the rooftop bar, room service, gym

the gym's range of weights is very small

a little easy to hear people in other rooms and wifi was slow at times

excellent breakfast great location super customer service love the shower.

the shower was a little cold and the room was a bit noisy next to the pool

lovely to have a pool to cool down in after the heat of rio

the pool looks good on pictures but was slimey and you could not even see the ground

breakfast was good and consisted of different types of fruit, bread and meat/cheese

really nice owner and nicely decorated in the lobby, bar and by the pool

wifi had intermittent connectivity and strength was varied

have to add that free wifi is offered but not functioning in rooms at the edges of 16th floor

mini bar and caipirinha prices

the rooftop pool and bar is great to

rooftop pool and gym were cool

wifi in the reception 24/7

the room service really good and the room was always clean

:( laundry room was out of order

it would have been nice if the pool and the area upstairs was done up

the answer was we do not do room service

very clean and comfortable. great breakfast

wifi condition, excellent hotel staffs, convenient location for shopping & meal and excellent

the breakfast was diverse and delicious

excellent breakfast and kind staff.

the breakfast was delicious too and had a great selection

the wifi is strong on the 5th floor

the room was perfect for two people and the breakfast bar is quite diverse and tasty

had music going on all day long in the bar so of course the upper floors get it so sometimes you had to shut

the surroundings have a wonderful variety of services, bars and restaurants

we were able to have a beer in the bar before heading to the airport

everything, mainly the good treatment from the staff, amazing breakfast, very clean

wifi perfect

it also does not make sense that there is no kettle in the room when there is a kitchen

the wifi was unusable, slow and with many disconnections, you will need to rely on your data plan even

the location is excellent, the bathroom is great and the breakfast is very good.

room service after a very long time and not very tasty.

room service didn t do a great job

hotel , pretty modern, good breakfast

was small but clean and very quiet breakfast was excellent with a lot of variety

breakfast was a bit disappointing

friendly staff, clean rooms, good wi-fi, room service options,

wifi internet at the second floor is weak

one thing i didn t line was the gym

food was great and timely room service

and clean bathroom, wonderful breakfast, the staff speaks very good english, reasonably priced room service,

we ordered room service one evening and it was excellent

nice breakfast buffet, and large adjacent rooms for kids

great sauna and gym

room service free breakfast across the street from the beach fixed price car service helpful front

breakfast was plentiful and good

the wifi was not working all the time.

staff, good breakfast, very good location, close to copacabana beach, restaurants and stores, changing towels

there is the roof-top swimming pool however instead of having a lovely bar the serve a limited range of beverages

our room is clean and comfortable, and the wifi is ok (not too fast but sufficient for emails & social media)

clean, there was hair in our kitchen sink and drain, bathroom really old, light sometimes had a burning smell

spa needs a hot tub

great beach service, gym and swimming pool

breakfast was great

dinner was great, lunch and breakfast was ok

room, pool, restaurants and bar and above all, extremely dedicated and friendly employees