the staff was very helpful and friendly, lot of facilities for the guests, free high speed wifi, and self

not everyday room service was understandable, as well as, no breakfast available

a fridge and microwave are all that i need for a kitchen

good entertainment equipment and a tiny useful kitchen for quick meals

also used laundry facilities which was helpful

the bar in the hotel were overpriced in comparison to neighbouring bars

microwaves in rooms would be nice. on-site laundry facility for guests would also be a bonus.

room service was speedy

the prices of the drinks from the bar was ridiculously

menu in room for room service, ordered what i wanted and the wrong version came, complained and this was

brand new, clean, great gym

liked the social hour concept at the bar and the gift of a water bottle at arrival

bar rocco had some of the best food i ve had in the city

there's a new bar on the rooftop of the building, which i can recommend

reception also helped me with a late check out without charging me

food and room service both awesome

the rooftop bar was a ton of fun, and the breakfast was top-notch

the pool area was a perfect oasis, complete with cabanas and lively music, making it an ideal spot to

about it, one of the staff members said you will only get back 360$ because the rest is for the wifi and the

other facilities such as gym were ideal, concierge were great and any mixups quickly rectified

located right in times square. excellent breakfast selection

the breakfast buffet was excellent. we were very impressed with the great food selections.

i was with the kids alone so leaving them in the room alone was not an option to go down to the cafe to buy

got to try fashioned bar and grille

the beds and the wifi avaiable on limited devices

there is plenty of room for the kids with plenty of time for mom and dad to do whatever

pet fee was not announced before our arrival and it was substantial

no free wifi in your rooms.

there was no breakfast or bar available as indicated by hotel pictures.

location, friendly staff at reception, gym, room upgraded, comfy bed

location, late check out, staff friendly and helpful

very kind concierge, a fab location, comfortable beds, and an in-house restaurant with full bar with a casual

no amenities no room service no bathrooms by the gym.

location perfect. clean. no amenities or info on gym, room service tho.

we always had to put more clothes on especially for kids

only missing thing is kitchen, therefore breakfast etc

we stayed in was very spacious, amazing view of ny, lots of storage (needed when travelling with kids), big

gym is small but good enough for basic training and some cardio

we loved that our room was ready early and that we were able to get a late check out

wifi fast and reliable

great location. very pleasant and helpful staff. good working wifi. the room was very spacious.

wifi is available

kids thought it looked like a horror movie room

good wifi which i had asked for and good selection of tv channels

our flight was planned at 11pm and they offered us late check out and luggage storage for no extra fee

very convenient with restaurant and bar inside

the hotel was great, have a big lobby with activities for the kids, bar, restaurant and a big terrace with a

room service was very good each day

everything is around you: bank for money withdrawal, restaurants, laundry, 7-11, starbucks, haircut salon, even

the staff were so helpful and friendly especially with our two kids!

poor room service

waiting for lift was annoying, there were no kitchen utensils in our room,

and location bed extremely comfortable room size 20 sqm meter comfortable laundry service for personal items

there is a small gym and a couple of vending machines in the basement

gym very small. could do with an extra treadmill and more stretching space for peak times.

usually, citadines also have more structure in terms of kitchen and laundry, so i wish this hotel also had that

she gave me the best extra room in the same floor for my kids

there was not even hot chocolate for the kids

not much of a selection for breakfast but it was a great stay and perfect location

it was challenging for us because the weather was rainy and we had 5 kids travelling with us

love the free wifi and the ipad to control everything in the room

wifi, but you need to secure it

common areas, gym, rooftop

the gym is decent

free wifi

kids (16 and 14 years old) not allowed in the rooftop bar.

comfortable beds clean and a super friendly staff from valet , front desk , room service & the cleaning ladies

a dislike but due to the amazing location, prices in the area are pretty expensive, we booked breakfast with

when i checked-out, i was charged an additional $38 dollar fee for the wifi, and a bottle of water

an absolutely wonderful staff and bar 54 was great!

had the suite and this gives us ample room to move and have my kids with me in the same room

bar and restaurant at the hotel was great as well

doors on rooms bang shut at regular frequency with kids running around in corridor

room is very small for 2 people, not a lot of bathroom amenities,no bags for laundry, no coffee in the room,

until checkout, & each room is allowed 2 free bags, & we had a suite, so they charged for the kids suitcases,

breakfast

i ordered spa breakfast in the morning and it was healthy and delicious

great onsite amenities, the king cole bar is not to be missed

there is no communal area to sit and enjoy a drink and you have to queue to get entry for the bar which is far

the last day i ordered room service which was fine but i miss the dining room

needs - shows - opera - carnegie hall - safe area - small hotel - did not need all the things lie room service

d snack) hour each evening

excellent location. good no-hassle wifi. clean and compact room. responsive and friendly staff.

we had the smaller queen room but for 2 adults it worked fine for space

bagels, fruit, muffins, english muffins, 3 types of yogurt, milk, almond milk, cereal (bland, not kids cereal)

some of room

can't beat the location, right next to times square, shows and close to hell's kitchen

on the room service menu it states that you need to collect the food from the restaurant downstairs, so

there are 2 restaurants in the lobby and one bar as well

grab and go breakfast was tasteless and felt like a soup kitchen, rude staff on grab and go breakfast bar

room completely overhauled every day and fresh laundry supplied

was no valet parking it s over priced the wifi didn t work there was no breakfast or refreshments a real

the gym is nice, too

it is hard to complain when central park is seconds away but the treadmills in the gym could be upgraded to a

we stayed with our two kids in a double queen room and it was great

no lobby or room service is available no breakfast available for a none property

gym was closed

same goes for room service - especially when we were first getting over the jet lag and woke up hungry at 3am

wifi - my phone couldn t catch the wifi during my whole stay

staff really went out of their way to help us, my kid had a performance in the city, and the room service

dirty carpet with disgusting stains

the noise from work was a little unbearable, and they messed up the laundry twice.

right outside the room there was constant laundry or trash trucks doing work all night long which made it

the roof top bar has stunning views

staff leaving laundry bags just outside our door, as well as other guests abandoned old suitcases and left it

of the breakfast items did not seem fresh

location is excellent. cleaning staff are wonderful. and free breakfast, wifi, and happy hour.

breakfast, it was perfect.

the gym is pretty nice, especially if all the machines are working

breakfast was very cheap quality

lifts were small and the gym was pokey

no breakfast

staying in the quality center city with a really nice stuff the manager was amazing and the breakfast was

there was no breakfast available but we discovered a lovely little cafe/bakery - europan, only a short walk

size of room room service waking us up everyday at 9am to clean our room

there us an excellent bistro/ bar next to hotel

not have breakfast but location excellent, close to everything and room, although on the small side, was

large and clean room, friendly staff, nice little gym and perfect location

security in the lobby, high quality lobby, friendly staff, gym

only one public restroom accessed with key in the gym.

was soiled laundry from previous guests left in our room

- my husband used the gym and reported the equipment was basic even for a hotel gym

the wifi often did not work in the evening or it was super slow

room was big enough for us (2 adults + 2 kids)

kids were not thrill, especially for the cost, and if kids not thrill, not coming back (they have

comfortable bed and a great location with laundry

the restaurant downstairs was fantastic for service, and they offer room service

washing maching, dry, gym and computer room with free printing

good free wifi, we had breakfast included in the package, breakfast was very good

great bar and restaurant, and of course, terrific location

stay to not have breakfast as inclusive

the bar served expertly crafted cocktails in a stylish setting

room service breakfast was good but not exceptional

the pool girl was a sweetheart

gym facility--tiny.

two minute walk to the centre of times square. great vibe. cool gym.

alien, i have never had to lay to have my luggage stored before (3dollars per bag, including the kids rucksacks

ac was not working properly, a room opposite had a pet dog that would bark continually throughout the day

the hotel restaurant and bar were convenient

astonishing lobby and beautiful neat gym

wifi in the room, so also no tv

location, soaps, tv, wifi, the hotel staff were friendly

details really: no wifi, no tv

didn't have wifi and i request with time one room close to the main floor but when my mother in law arrive the

we asked for early check in, they asked for $50 which we rejected

was perfect room was very good with great bathroom lounge bar and general areas not as good as i would have

the staff was excellent. the room service was great. the property was very nice.

wifi was fair but there was a direct connection (cabled internet) out of site under the desk where

lounge, bar and general areas not as good as i would have expected.

the spa showed out to consists of a locker room with showers and a steam sauna

i was with kids so it was a bit awkward but nothing the hotel can do but just so you know what type of crowd

this made traveling with 3 adult kids much more comfortable, so they could each have a bed

gym is welll equipped and operates 24/7 we got a room at 11th floor and the view was amazing

the room was great bed was confie kids enjoyed there stay.

i was with kids so it was a bit awkward but nothing the hotel can do but just so you know what type of crowd

the breakfast had a huge variety and was incredibly tasty and i loved the gym, and although i was super busy

indoor climate, beautiful view, wonderful beds, good wifi, refrigerator and quiet

there were many families with 3 kids, same as our family

staff were excellent-hetson and emmanuel at the bar were super as were fernando and juan at reception

gym a little small but not a problem

wish hvac wasn t so noisy; wish more/better food selections in dining room; loved that the bar had my favorite

room service quality could be much improved.

going off in gym/spa when i arrived

could ve used room service

going off in gym/spa when i arrived

room service food awful and ultra expensive. even the coffee was rubbish.

would have been nice to have tea and coffee in the room too, $58 from room service with a small pastry was a

room with holes no dinning tables expected ridiculous bar food waiter not to to standart, running the manangnent

location is great the spa at the hotel is really good

are excellent from front desk to room service to waiters at breakfast