the restaurant and bar were closed

eat in the advertised dining room - you eat in a hot cafeteria type room which is also the public bar - the air

there is lots of parking

there was no garage parking for my motorcycle although the area was very quiet and seemed safe

bar closed at 2000 so couldn't even get a beer

parking, room was clean & comfortable, free tea & coffee making was available from the breakfast

met upon arrival lots of safe parking

breakfast was very good although lots of tapas bars nearby

the breakfast not included.

great breakfast. very comfortable hotel, cool and quirky decor.

the staff were excellent as was the breakfast

good breakfast, nice staff, good location near the central bus station

bathroom doors are transparent glass and not privacy if your are with kids

clean and spacious rooms with all necessary amenities, comfy beds, good wifi

very friendly and supportive staff, great breakfast

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer

very clean , very modern and a lovely airy breakfast room with nice food .

laundry service, while expensive, was one day service at no extra charge

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

the hotel has a restaurant and a bar with good food and well-priced

wifi connectio very poor

wifi in the room was very slow due to the positioning, but when in the lobby, wifi was excellent

the breakfast was excellent.

love the gym

good wifi, clean, comfortable, quiet

the breakfast is splendid with a huge variety of choices

all the boxes: comfortable bed, great shower, friendly staff, clean and nice vegan options for breakfast

safe,clean, tea n coffee making in the room, wifi, fridge, great location with easy walking distance to

good wifi! very central location, perfect for tourists.

easy access. good decoration. very comfortable bed. good high speed wifi everywhere.

the staff are friendly and helpful, rooms are comfortable and clean, value for money and wifi is great

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

ok wifi

least the room was clean, the bed quite comfortable, the wifi fast and the bathroom was new, altough the whole

comfy bed, great shower, easy to use good wifi

the wifi and tv only worked intermittently

great wifi, super clean

parking available but no ev chargers on site

no kettle in the room, breakfast too expensive, little kids pay the full price

great location, close to center, modern hotel, nice and new bathrooms, great gym

room service not available a lot of the time. restaurant and bar service very slow

beds, cleaning services were spot on, access to the gym - covid safety measures in place

dog friendly, and with ev charging in the garage.

wifi is either free and extremely slow or paid (that is for 2023 absolute joke to pay for wifi)

they even let me have late check out (subject to surcharge)

the room service food was quite poor considering the quality of the main restaurant

room service does not serve the full menu 24/7

wifi connection was strong and reliable

there were no information leaflets in our room, and we had to ask about everything, including room service menu

reception, room, staff, breakfast, helpful tips for shopping and eating were simply great

was old school comfy, with large hallways and rooms, very clean, lovely staff, lovely old bar that was great

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

front of house staff exceptional- well done. dip in the roof top pool - all spotless

lovely jacuzzi, steam room and sauna and you get a massage, also a roof top pool with a bar which was the

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

hotel, great location, lovely room, amazing roof top bar and pool

- and we also enjoyed the spa and the breakfast

wifi was not working/available at all in the hotel during our stay.

gym, amazing breakfast (best hotel breakfast i ve ever had) and staff was extremely helpful

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

the swimming pool was not available at the time of our stay.

good wifi, clean room and helpful staff, location just off the main street ok

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

quite expensive, and would like to have option for glass of wine in the room service not all full

room was a bit small but not a huge issue room service - probably ordered the wrong thing

hotel gym was amazing, quite small but with gym quality brand new equipment and great air con

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc

wifi was easy to use and good signal

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

room which had large beds, a very nice bathroom and shower, a mini fridge, air conditioning, and wifi

location, friendly staff, fast and reliable wifi

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

wifi wasn t working

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

also good wifi (up to 120mbps)

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

wifi was a bit sporadic

fantastic location, specious room, very clean, fast wifi.

good location, clean, comfy beds, helpful staff, good wifi

do not like the smart hotel concept where everything is controlled by a wifi card

wifi had restrictions and we couldn't access streaming and betting pages

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

again should not say pet friendly as breakfast separately as no outside terrace

friendly staff, early check in, comfortable room. very close to guggenheim museum.

great pet friendly hotel. parking in building was tight but convenient.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

the wifi was unstable and randomly dropped connection. really only complaint.

petit palace, really nice place to stay, they gave us a room on a high floor overlooking the street

even better that the hotel is so pet friendly and my dog was greeted by name as we came and went

wifi is just ok.

petit palace arana has a perfect location, as we could walk to many sites: guggenheim, funicular,

bed very comfortable and the wifi was very good

bad wifi

big fan of the late check

wifi was not working to scratch - too slow

located in the old historic centre and reasonable walking distance to most tourist sites - strong wifi - upgraded

also would have loved to visit roof top bar but didn t appear to be

very nice service, clean and comfortable room with kids, thank you very much :)

two small things: maybe it would have been nice if the gym was open later than 22:00 & it there was a toilet

and staff very kind providing ice repeatedly for friends injured wrist, giving a complimentary late check out

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

proper wifi and air conditioning were great

check in late cleaning perfect late check out

also very clean, room service daily

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and

free wifi, free coffee service

early check in helpful as we arrived on early boat at santander

local buildings, no light coming in, and a constant , regular water valve topping up all the time gym was very

gym doesn't open until 1000h. shower was a tad narrow.

we tried to check it out and it turned out they meant a hot shower cabin in the gym on the 7th floor, but there

spotlessly clean bathroom with walk-in shower and complimentary toiletries if required, mini bar in case we

1st world complaint but wifi was a bit premier inn i

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

the bed was very comfortable and the airco (and wifi) worked very well

well appointed room with a good shower and fast wifi

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

hotel bar is lovely, and used by locals too

first aid for some camino blisters; the room was big and clean, with sophisticated lighting and wifi; and the

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

no secure wifi

the food is also great this time i order room service

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

also, there was the bonus of an ev charger in the hotel car park

i chose the largest, most expensive room suite, with a full kitchen, designed for a long stay, but, in a very

no towel in kitchen?

free parking

fantastic parking, so a great stopover for campers and quiet location

lots of electrical outlets and excellent free wifi

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

there is staff 24/7 and a bar with snacks

the internet ( wifi ) never worked

fast wifi

wifi was a bit slow.

wifi was very unstable. breakfast was just so so.

the bar shut at 10.30 pm and we would have liked to stay later

there was no room service menu although there was room service available

junior suite is great if you are travelling with a baby or a pet as you can close sliding doors between both

pet fee was the highest i've ever experienced: 25 per night

only remark would be if they mentioned the additional pet charge on booking

well situated to walk to guggenheim and old downtown, exceptional staff and room service

also, the floor is covered with carpet which is not exactly up to date nowadays anymore

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

wifi was not good

big pot in the kitchen would have been helpful

also it would be nice to have fridge or something like that in the kitchen for beverages at least

the bed is not comfortable , and the wifi is very bad, it s hard to connect

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

the room i had at the end of the corridor/ building had very poor wifi/internet signal

the charge 11 euros a night per pet. complete rip off.

no mini-bar in the room the wifi in the room was very bad

the microwave, fridge, and wifi worked fine

good wifi and a big supermarket nearby

great spot for a solo traveller. all the amenities you need for a stay in bilbao. good wifi.

but there is a large fridge and if you have a short stay or just going to heat up good the kitchen is suitable

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

and bar were closed at the weekend and we were there on saturday night

there was no bar available within the premises.

no restaurant or bar working in the evening inside the hotel

real let down was the wrong information as the site said it had a full proper restaurant and a bar

no apparent room service