st service also for the refilling), safe in the room, underground

early check in/check out by 12pm with no added charge

the breakfast was also a plus with lots of choices, although the paper plates and plastic cutlery were

stations plus lots of places to eat and shop, microwave and fridge in room, very clean, free breakfast, staff was friendly and left you alone if you want, quiet

allowed early check in

early check in was possible decent price

everything, the guys in the bar were always helpful! is close to the metro to jfk airport

right around the corner is a great wine bar, la cave, and several very good restaurants including sofia (a++++) and bar kogi (a+++)

everything people are so nice and help us with early check in when needed

there was no opportunity to make an early check in

due to covid everything within the property was closed like the gym and the restaurant

do not have room service to have breakfast, but it is okay.

one major issue is that i choose this star level because a gym in critical to me

the hotel is a little old and worn ... but i'd argue it gives it character. no laundry service.

i also wish they had laundry service

would have loved to enjoy the breakfast but i had to be at the airport before breakfast was available

grab and go breakfast was also good with delicious coffee, oj, and a nice pastry selection with fruit

the location and the breakfast. there is no protein, but the pastries are perfect!

wasn't much information on the breakfast

they have rooftop sitting with igloos they have continental breakfast in the morning

so accommodating with an early check in

we just needed a comfy place to sleep while visiting our kids

kabel tv is a lifesaver when travelling with tired kids and no room for playing in the hotel

small room for 1 adult and 2 kids and no room for luggage

my kids love the place - so fancy

but if we brought our kids with us the room would be too small

had two bathrooms and two closets which i never see but was very happy for since we had our two kids with us

early check in

room service was excellent

had two bathrooms and two closets which i never see but was very happy for since we had our two kids with us

charged 34 dollars for using the gym and free coffee in the morning no tea and coffee facility in rooms,they would have

missing spa / pool

actually included breakfast.

no swimming pool

the bar and restaurant were also both excellent

did not eat at the hotel but used bar for drinks

gym and the gym clothes laundry service

early check in wasn’t easy to obtain and late check out was doomed to fail

very clean and perfect and kids loved hotel best out of entire nyc

this is a great hotel for families with little kids, my kids loved the lights in the room.

no mini bar or snacks for purchase. only 1 diet coke per day.

had late flight back and the hotel permitted us the late check out without extra

they charge you for newspapers that you did not order we have ask to gt a late check out until 2 o clock instead of noon time they have refused immediatly in fzct i will not

would recommend the mini bar to have more options

we had late flight back and the hotel permitted us the late check out without extra charge

complimentary wifi

room service and friendly staff

liked the free laundry and coffee

location--staff--cleanliness--lounge. very happy with early check in and late check out!

butler room service was a good idea but breakfast food was greasy and menu advertised that most of the

the room was clean, the size was ok, nice bathroom, i like the tv, room service available, yoga mat in the room

didn't have long enough room service hours

no gym

lobby; the guest lounge on the top floor with coffee/tea availability that supplemented the in-room service, and the room assignment as requested

is a closet in the hall on every floor with toothpaste, toothbrush, deodorant, etc), a small gym, free washers, and a fabulous terrace and free indoor coffee lounge with great coffe options

the staff was super accommodating with early check in as well as late check out

i had an early check in and when i arrived, my room had not been cleaned but they switched me to a new room

we especially appreciated the early check in and proximity to the airport

the staff was super accommodating with early check in as well as late check out

was very helpful at all times and easily facilitated an early check in

we loved that our room was ready early and that we were able to get a late check out

we stayed in was very spacious, amazing view of ny, lots of storage (needed when travelling with kids), big bathroom, nice big tv

the staff was very helpful and friendly, lot of facilities for the guests, free high speed wifi, and self laundry services, bottled water, to top it all, great

because of covid, no daily room service

of coffee/tea dispensing machine at common area, we ll-equipped gym and self-service laundry

for those with kids/grandkids, american girl is next door to the hotel

we also had a microwave and a refrigerator, which really helps while there are kids staying in the room

the gym is nice, too

the gym is really good with up to date

there is no bar or restaurant on site but lots of places to eat and drink on the same street as the hotel

no concierge, no local sights booking or recommendations, no room information literature and no laundry

only thing to add would be a breakfast option and maybe a bar but there is plenty of this around so not a deal

were totally ready to just drop our bags and explore the city, but we kindly received not only an early check in, but also an upgraded room

i particularly liked the free access to a gym next door

friendly staff very early check in clean room great location

one of the highlights of pod 39 is its incredible rooftop bar, perched on the 17th floor

rooftop bar is amazing, the views sensational even if only on 17th floor, as usual no access below age 21,