a fantastic hotel, very kind staff, beautiful rooms, delicious breakfast & great restaurant, nice spa & pool, relaxing massages in the gardens

the breakfast was delicious and so fresh

the hotel is small and has a quite big spa area for that size (steam bath and sauna) (+) they even let us shower and use the spa way passed our check out time which facilitated things for travelling to galicia next (+) everything was nice, the staff, the spa facilities, the rooms, the restaurant, drinks, food , not to mention, super pet friendly (+)a fantastic hotel, very kind staff, beautiful rooms, delicious breakfast & great restaurant, nice spa & pool, relaxing massages in the gardens (+) price/quality ratio of the food/wines/spa is also very good (+) finally, the spa is beautiful and super relaxing

breakfast was marvelous, the spa is great, we stayed at the superior bungalow, and it was fantastic

we also order breakfast to the room which was excellent too

the glass bathroom walls was a bit challenging in terms of privacy as we were traveling with the kids

room service was a bit late one of the days.

the staff were all very helpful and joyous, from the front desk to the restaurant/bars, spa and cleaning staff

the dinner we had was amazing as well as the breakfast

the room river view, the pool and sauna river view, all perfect

no inside car parking

garden and pool area was very nice with a great view to hills and the river

the view was amazing the room was clean the staff was great the breakfast was great

car parking is plentiful, free and secure

the douro valley, elevated and overlooking the river and it's own vineyard

modern - style - design ! parking in front of the room

due to its location but a taxi ride away was okay for us other comments to note is that at breakfast time tea and coffee had to wait a while before serving- by this time we often nearly

1 gastro restaurant and 1 brasserie to meet the needs of everyone, and the bar was super

breakfast was good

it is a vey stylish hotel with a very nice spa and good restaurant

pool & garden views are gorgeous

we ordered from the room service but it got cold until it reached us

pestana douro itself, from enjoying the beautiful rooms with comfy mattresses to trying out the gym, indoor and outdoor pools and spa services

good gym

the games room for my kids was freezing as outdoors in pool area & no doors to close.

there is a small gym but no a/c

indoor pool was supposed to be heated, but it was cold.

to the city

the warm welcome , good food at the pool and room service , good breakfast plenty of varienty and very fresh food

have a dinner at the restaurant

we also loved the burgers on the bar menu at lunch

for breakfast good but on hot meal only scrambled egg, could have more like hot tomato's, sausages and

spa area was basic but sufficient - decent pool, small but well functioning sauna & steam room

good wifi

very small gym, bad pillow bad mattress.

food, coffee, nice breakfast, gym, spa,

not a problem, but the bar area was small.

good breakfast, near tram station, near shopping mall, good wifi

it had a nice bar and breakfast included also had parking

the bar was ok, but it was a bit of a rip off having to pay for a few peanuts

friendly staff wifi excellent

the breakfast was great and the room bigger than we expected

crowded in the dining room at breakfast, it was hardly possible to find a table, even when taking the food it was crowded

great service, great room facilities, spotless, great breakfast

the

late check out.

missing a pool and a gym,parking for 12 /night.

no gym

early check in, value for the money

wifi works perfectly fine

some additional vegetarian options for the room service and the restaurant would be appreciated.

we had a fantastic breakfast

there was a lovely woman making breakfast, she was super sweet with our son (slightly embarrassed by the attention, lol)

good location, comfortable beds, fast wifi

was great, nice breakfast, quiet neighborhood with lots of cafes a 3 euro uber ride to the river we had two bikes

breakfast was all fresh with a good variety

top spa, good equipment in the gym, personal trainer even

pool bar was our favourite space

pool bar was our favourite space

we really enjoyed the pool and the staff are so friendly and helpful

room with a pool view, great outdoor pool topped up with evening dj and cocktails

the bar was reasonably priced and very friendly staff

we were offered an early check in, which was much appreciated

there is a self service laundry within 50m of hotel

lovely rooftop area overlooking porto with bar and snack service

they don’t give irons out or have any in the rooms, they want you to pay for a laundry service to get your clothes ironed, i only wanted to straighten out my slightly wrinkled

room, beautiful pool, beautiful breakfast

the pool was great and the room super comfy and clean

perfect for kids, 2

swimming pool

beautiful environment, very nice employees, wonderful pool

staff - professional

i found this strange, especially if you travel with kids

service and food was excellent here - unusual and fantastic we were able to order room service here and being tired from the trip it was a welcome opportunity to have this comfort -

and the rooftop bar was sensational

quiet location about 5 minutes easy walk from the bustling ribiero area for bars and restaurants very good breakfasts

spacious room very clean and neat, well decorated, comfortable bed

facilities, small gym, small spa without cold water, too expensive breakfast i asked to switch the clothes from the bed because

restaurant food is very good quality and there are basic gym facilities available too

facilities, small gym, small spa without cold water, too expensive breakfast i asked to switch the clothes from the

whilst we were eating lunch in the bar area near the tv, the smoke would waft its way in as well

hotel is pretty new, good facilities, nice gym, very good breakfast

the location is very central. very quiet and a lovely roof top pool.

we realize this was off-season, but we appreciated having a bar and restaurant on property in the evenings when we chose not to go out

lovely small rooftop pool with great views of the he city ideal place to rrest and relax after a hard day's sightseeing

nice location, good breakfast, rooftop swimming pool with a amazing view at porto

the parking right outside the hotel is very convenient

parking and even garage available for guests, clean small hotell

- friendly staff. - ok breakfast. - clean room. - enough parking space.

parking was too small, had to use the outdoor parking spaces, in a remote location and bathroom

parking spaces way too small

clean, comfortable hotel, nice breakfast and bar on the roof.

the location and the rooms good size and rooftop bar and the staff

top bar was an excellent meeting place before and after dinner

hotel doesn’t have a gym (unfortunately) but the staff was helpful in finding me a gym

a very good choice of restaurants and bars nearby

breakfast was perfect but i didnt find bar in my room, that is strange for 4* hotel

breakfast was fine. it would have been nice if the bar was open later.

clean and comfortable, with a nice hotel bar and garden

the restaurant/ bar was also nice

bar was typically unattended when we tried to grab a drink, but that is literally the only con i

clean, lovely and helpful staff from front desk to bar staff

room service reasonably priced

not a lot of space round the pool so didn t always get a sun bed.

no kids are allowed which makes the spa hard to use if you have kids…i would instead suggest setting

to compensate me for the lack of wifi, they gave me 3 off my bill at the end of my stay

the room design is simple, modern; very comfortable bed, ac, wifi working very well, large bathroom

hope i can go back with my grown kids someday

the wifi signal was weak.

breakfast was delicious and offered a great variety each morning

the breakfast was delicious

the kitchen was equipped with all the essentials, and the shower was powerful, you truly feel at home

kitchen lacking some equipment, our room was a studio and not the one bedroomed apartment we

location, location… clean, easy check in, helpful staff comfortable bed and full kitchen with everything needed to cook a meal or prepare meals

bed was comfortable and we didn't use the kitchen, but the apartment was very beautiful

it was very clean, and the room had everything necessary (many plug points, fully decked-out kitchen, good place to store everything)

ol and sauna) was extremely nice and relaxing

interior was premium quality, bed was comfortable, the toiletries where ritual pool gym and sauna was lovely and breakfast was

especially reception lady when we arrived, the bar staff and breakfast room staff

i particularly liked the gym, which was well-equipped and provided towels and cold water

would be great to have special slots for kids so we can enjoy the calm and a relax time without too much noise

breakfast and restaurants were excellent from pool bar to michelin restaurant

hotel with impeccable service, a 5-star view, excellent pool, delicious breakfast and proximity to the many port houses of vila nova de gaia

the gym doesn't have windows and the equipment is pretty old

gym was great for a hotel gym

slowly service in the bar at the evening.

fast wifi, very clean room,

wifi is a disaster; it has a different connection for each room and most of the time my mobile

bed a bit hard, wifi difficult to connect.

24/7 room service

ecial thanks to that girl who assisted us

were helpful, hotel is in a handy central position, we paid extra for breakfast it was well worth the price

the rooms were clean and comfortable. breakfast was good with lots of fresh options.

it does offer everything you need plus free wifi

access tohotel wifi cut off from 10am morning of checkout

the room was spacious, clean and comfortable. good wifi and good supply of water.

spacious room, clean, location was fantastic, good wifi , great breakfast a lot of options everything was

the hotel has a small gym, super friendly & helpful staff

staff we didn t find very helpful or friendly, we wasn t explained about wifi or how to even find our room no smiles or seemed happy to have us

bar seems to be underused and maybe should be made more of

bar toilets had no soap, room was a bit dark but not a crisis

rooms comfortable, powerful hot shower, wifi good and coffee/tea facilities

the lobby and bar were lovely (the mocktails were excellent (+)location in old town was perfect, breakfasts excellent, super friendly bar staff (+) i do wish they had a piano bar like the intercontinental (-)piano bar and the pool is very small for laps and spa closed for maintenance. (-)bar space a little bit more cozy perhaps, but anyhow also here the service is fast and perfect (+) the breakfast was excellent as was the bar food and the restaurant for evening meals (+) the waiter at the bar helped me with recommendation for porto wine (+)staff - reception, bar and service staff (+)modern and clean & bruno the bar man was amazing and very helpful. (-)hotel bar lacking atmosphere.

good fast wifi and flat screen tv with a variety of channels in a number of different languages

the room has a mini-desk and good wifi connection

the room was spacious and ready for us when we arrived

the location and the staff. breakfast very good.

everything , super staff , excellent location and breakfast in your room

room, facilities and breakfast

e celly location and breakfast staff is friendly loved the place!

rooms are brand new, breakfast is delicious and staff very friendly