can t enter thru the pool area if parked on that side

happy hour and free drink tix for the bar across the street

really liked the omelet station at breakfast and i liked the happy hour complimentary drinks

no room service.

the kids loved everything about the hotel and the staff was amazing!

also a bit upset that after a very long weekend in the sun, i did not realize the washer for laundry only worked

the food options, activities for younger kids and location make it a great place to stay in

very large compound and has a pool outside plus laundry machines at the bottom of the building

nice pools, updated rooms, attractive landscaping, & pet friendly

the front desk attendant checking is in went above and beyond trying to get our room prepared for early check

only complaint i have is the wifi (at least in my corner room) was very weak and slow

was amazing the pool water was at a perfect temperature my kids enjoy it, stuff were polite and nice i love it

the pool is very nice, you will have a lot of kids and families on the pool but they were not overwhelming

kiddos love the inside/outside pool

everything. staff was amazing, meals were great and pet friendliness was outstanding.

and helpful in special carolina from the breakfast area, she was very sweet and friendly with our kids

for instance for the kids there was no pancake or waffles

the pro is so had a gym and a pool, which was clean and very convenient to have as

i had to park my vehicle around the corner of the hotel in a vacant parking lot of a bar and grill that was

for instance for the kids there was no pancake or waffles

the breakfast buffet was reasonable and kids under 7 are free

there were many kids in hotel for a competition at the convention center, running in hallways and lobby with

everything from the restaurants to the spa pool, just an amazing experience.

problem was the wifi was so crappy i literally couldna

kids in hot tub with floats, need a

i liked the fact that there was a mini fridge in the room to keep a few breakfast items for the kids

of the room spacious , liked the bathroom/kitchen area, beds we're comfortable , my kids loved the pool area,

do not leave your laundry unattended in the machines

bar and breakfast was not open or available ,, we understand the issue with covid but a substitute

there is a decent gym, small but it has the basics, there is a pool which i saw cleaned every day

aldo providing some snacks for kids in the room like biscuits etc would be great

them not having breakfast until i reached the hotel and the bag breakfast was ridiculous, the kitchen staff

the kids enjoyed the pool.

located near the biggest mcdonald in the usa for kids

when we got in, we were super tired, we drove many hours and asked if there’s a chance for an early check in

laundry is working only with coins. i hope they are will install the card terminal.

in addition, i liked that there is park shuttle service

there was a shuttle to the universal studios

pool was clean and i was very happy with my stay

the wifi did not work for me.

the pool in the room nice staff

the pool should have towels downstairs and ut should be working the ice machine

wifi doesn't work at all

the free wifi is super slow

a relief as the night before stayed at another fancy hotel and had to deal with screaming disney kids and pot

staff friendly parking location perfect for universal not far from disney wifi

also the pool area could have more furniture

we took the hotel's free shuttle bus at 8:30 to universal studios in the morning, and took an uber at 22:00

you have a shuttle that takes you to universal studios but only one in the morning and one in the evening

pool is right next to the garbage outside and hints of garbage when the wind blew were gross

have stayed at this hotel twice so far my kids absolutely love this hotel

location, location! th pools and we loved the room.

the hotel has an awesome gym with awesome weight equipments

ask for hotel employee to be your inside waiter at harry's poolside bar & grill

loved the pet friendly nature of the hotel, including a

i like they have microwave and fridge to keep the milk for kids

pool was cold.

pool was a little dated, but very nice.

we attended the arnold palmer invitational golf tournament for two days and spent one day at universal studios

nothing was bad, the gym was small

wifi stopped working as they were getting it changed, but was working well before the change

laundry & gym located on the premises

liked our stayed at this hotel the pool its nice and clean the breakfast was very good and the staff was very

breakfast buffet in the am was a great deal

pool is great as is the gym

the wifi was really slow, needs to improve on that.

didn't like that we need to pay to use the laundry; and you still need to buy the products to wash your clothes

the wifi was basic and didn t work at times.

free parking

weak wifi at times for people doing international video calls

comfortable beds, fun amenities for kids, pet friendly and maintained very well, friendly staff, good and quiet

if you choose not to leave the hotel the facilities are fully equipped from a workout in a gym or just relax

love the pancake maker that was available for breakfast time every morning

pool

covid isn t an excuse for boxed food if the gym is open and that s literally body fluids

we ordered room service for lunch on sat and it was delicious

exterior had pool, bar, lazy river, bb/vb courts

fun kids area with a few slides and tiki bar

lazy river and spa ud83dude0a

my kids love the property and always have a blast

hotel has laundry

the pool hours but we understand it

quiet , and the pool, clean

not enough parking outside my room

early check in location pool

went to universal it was 5 minutes away, breakfast included, nice pool and gym, and free parking

pool was smaller than expected

the gym is too small

room service didn t work either during my 3 days stay

my children really like the pool and the breakfast is really good.

music at the pool on sunday site up against the building- and even being 18 floors up the bass was quite

pool, fitness are and put put golf right outside we re very convenient

they have a guest laundry but no laundry facilities, they at least might have some kind of vending machine or

location, price was fair, pool bar, kids play area next to pool.

the mini golf seemed nice in better weather

free wifi was very unreliable

and one of the doors didn t work to get in the building from the parking

kind of mean for meeting me for the 1st time, one lady actually yelled at me for sitting in the pool area too

the wifi is like cramp

parking spots were on

light big rooms, good breakfast. great gym.

free parking

great gym nice equipment

there's a tiny gym with a few weights you can use, definitely better than nothing, and should help you get your

wifi did not work

walking distance to sea world and free shuttle to all the major theme parks

the bar and restaurant close to soon

kids had fun swimming, playing ping pong and putt putt golf

free mini golf, checkers (life size), pools, ping pong/pool tables

alberto the operations guy created a custom anniversary package for us in our room of wine rose petals and

excellent, very clean rooms, nice pool and hot tub, good breakfast, prompt shuttles to universal

was very close to universal studios, the shuttle was great to get there

wifi a bit week

location,shuttle bus,staff

we really enjoyed our stay!!! and my kids have a lot a fun at the pool !

shuttle to/from universal city walk

clean central hotel , very near for shopping malls and theme parks good size pool, complimentary coffee

the tiki bar was a nice place to relax and have a drink after the long day at the amusement park

the tiki bar was amazing, and the drinks were even more amazing

i wasn't sure if they offered room service, that would be

nice gym and pool, parking included, coffee in lobby included

pool close too soon

the gym was great and having a little shop by reception was super useful

the wifi was terrible it kept disconnecting from my phone and i had to put in the password each time to

nice gym and pool, parking included, coffee in lobby included

breakfast, on-site laundry and mini mart

room location, breakfast, washer and dryer

loving how the kitchen comes with cooking utensils (pots, plates,

gym was well equipped and maintained

the free wifi signal could be better

overall, this was an amazing place to stay with kids

love all the activities they have for kids so the parents can sit back and just enjoy their day by the pool

frig had a huge dent. the kitchen was a tight squeeze for 2 people but clean.

clean rooms with full kitchen. updated rooms.

the gym is average.

we book suites because we like a separation between bed/bath and living room/kitchen

all the amenities they offer made it so much easier with having kids

i'm on vacation and i slept in and lounged with my kids in the room

everything. the breakfast was amazing. cleanliness awesome pool fantastic

my kids really loved the pool