nowhere to hang wet swimsuits, no bathrobes for going to the pool

they cleaned staff not very friendly not balance money- service never people on the swimming pool bar o other

at the level of quality and service, i thought it was rare to ask at check in an extra fee for wifi, and the

free parking and the security were also excellent

of the staff were unwelcoming and seemed perturbed when i apologized for being 1 minute early for breakfast

must have been a mix up, because we requested a packed breakfast since we had to leave by 6 am and would have

the breakfast is excellent

was perfect the breakfast was delicious and the waiter was very attentive to anything that we

included breakfast had lovely fresh fruit, small amounts of granola and yoghurt, coffee/tea, which made it a

we had an early check in and mariela was wonderful in helping us.

the walkway to the pool was wooden slats which weren't fixed down properly

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching

the wifi did not work and they had to get me access to a special wifi connection the office chair is

rooms were loud. ours was under the bar and was very loud.

pool was gorgeous, our room was comfortable and clean, the restaurant has great food and the staff

you have free parking under the hotel, in case you rent a car

for me, the best asset of the nh merida is the 8th floor rooftop pool and terrace with expansive views over

like most nh collection hotels, this one was pet friendly

the hotel is a pet friendly (no fee for cats)

choice of meal, fresh fruit and fresh mexican sweet bread, the beds were very comfortable, wifi worked well

it was great that free parking was available as we drove around yucatan peninsula

the rooftop area with pool and bar is amazing

underground parking included lovely pool, although a little small but it was not crowded at all very nice and

the breakfast was not as expected

everybody else already comment, the breakfast is very simple, which is a pity

we also were able to order room service by 2 am and the food was absolutely amazing

used so much cleaning product in the gym it smelt so strong

too much noise in the hallways, kids screaming, people walking, you can hear all what's happening out there in

gym and pool facilities are great for business travelers

looks impressive and i like the facilities inc gym, pool and tennis courts

maybe update the pool area seating?

the pool and garden area is serene and pretty

the staff is well trained the breakfast is delicious, and the service is top

loved some down time in the pool area

restaurant was closed, breakfast not available. no vibe, was like a haunted house

loved the place and the pool

best. breakfast. ever! gym has sufficient equipment. massage at sauna was good.

some inconvenience having to get reservations for the gym, but i guess that is driving by covid.

was good, got an early check in as we wanted to explore the city

the club is great for breakfast and a drink in thr evening

the food from room service

no tea at breakfast was a problem

to move/park the car off the street outside; in our initial room, there was a loud buzzing noise; wifi was

great breakfast

great pleace. you can walk to the donwtown. the breakfast is good. bed and shower are also good.

private parking, excellent location.

laundry service rates were a bit high

first room i was given was a king, but the view was terrible, because it overlooked a parking lot

bed very comfortable pillows excellent.the pool is so nice and sheltered.

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

the water of the pool too cold.

there is no proper parking

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it s sort of more of a large tub

nice pool, great breakfast place attached

i encountered were friendly and helpful - easy and quick check-in and check-out - there is a pool located on

we didn't use the pool, but it looked perfect for a refreshing dip in the water

pool was smaller than expected

which was one- two days out of the three we were there (6/14-6/16), we had no running water, wifi or hot water

very modern. parking garage. friendly staff.

free wifi and parking, and even when in the business part of merida (behind us consulate) it felt quiet and

very quiet. very clean. good wifi. very good beds. peaceful

wonderful breakfast very friendly staff

i loved that you can bring your pet

parking was excellent

noisy in the room, both from outside the hotel (street noise) and from the pump in the pool, which runs all

great pool and rooftop bar, nice rooms, good breakfast, very clean

location and design, lovely little restaurant (get the pancakes for breakfast

beautiful room with high ceilings and good linens. fun roof-deck with splash pool and good food.

they had speakers all over the place: in the lobby, reception, pool, inside area where the rooms access are,

breakfast was fine but a basic continental.

excellent staffing good breakfast

breakfast in morning was great and we enjoyed the pool

no place to lounge near pool. not really a pool, almost just a beautiful water feature

limited bar hours and limited breakfast options

charged for hot chocolate for kids whereas coffee was free - somewhat

we had a suite with pool view and we could hear everything from the reception and they (the staff mainly) were

: amazing breakfast, beautiful well designed hotel, the chocolate bath soap, comfy beds, the bright pink

i had a suite overlooking the pool, except maybe that was 20 years ago

the breakfast that is included with the room is also excellent

and the only thing that disappointed us was the pool

the pool was not pleasant

and pillow uncomfortable,need upgrading pool was dirty and lacked atmosphere with no shaded area or lounge chairs

good location, near paseo montejo ample parking lot friendly staff

the pool wasn't clean and the whole place was kind of run down

there was not breakfast

plenty of hot water. we did not have breakfast.

the pool was very cold

free convenient parking

no available parking. had to spent time during rain to find street parking.

nice pool and patio

the gym facilities were outdated equipment and dirty

it was so old and the gym was neglected.

room - pool just there ready for a swim in the morning

the morning of my trip, the staff person on duty had no idea about my tour, had to search for a pool towel for

the breakfast was delicious and all that i expected

was so nice to have breakfast delivered (and delicious), but we did wait quite a while for it to arrive from

breakfast is off-property, one street over at the paloma’s hotel

also they have tv air conditioner fridge and mini kitchen

has a kitchen corner but not enough kitchen equipment to use it

room was very spacious with a kitchen and a big fridge

fact that i have a parking space in the facility has all i need ,a fidge ,mini kitchen ,the cleanliness of the

there was so many cockroach in the bathroom and the kitchen

room was comfortable, wifi service was good, enjoyed the little rooftop pool

the great thing for us (traveling by car) was the roofed parking lot (located in the back side of the hotel,

arrived early to let a luggage at the reception and we asked about the parking

room was comfortable, wifi service was good, enjoyed the little rooftop pool

super dirty pool making it unusable

location facility , pool , garage , bed , staff , bathroom , air con works great.

located in paseo montejo, main attractions are right there.the rooftop pool is perfect.

good location, strong wifi, nice rooftop

looking hotel, comfortable, parking in shade, large room

big room, clean, good location, enjoyed the pool. good air con

wifi was reasonable

was fantastic, staff, location and if course the breakfast

the staff and breakfast is great

the low wifi

our room was huge and the private pool/tub was great

the pool was not as clean as expected (cloudy water).

from the friendly welcoming staff to the amazing breakfast each morning

wifi is weak ...

waiting for breakfast can take some time, once it was up to an hour.

the garden and pool area is very pleasant.

the wifi was very very slow.

the pre purchased breakfast did not include the whole menu.

limited breakfast options if this is included in your price, unless you want to pay more

staff was very helpful, they opened the restaurant 10 early so we could have breakfast before our flight, and

the hotel offered a good breakfast with a few pages menu, however, although we had the breakfast included in

cozy, good wifi, great location

extremely nice staff, very clean, water to disposal, very good wifi and air conditioner

apparently they had problems with the laundry company they were using

breakfast was included in the price and was delicious, with generous portions

would have liked to have a fridge in the room and maybe better wifi

outdoor common area with pool was well used by us

location. staff. pool. breakfast

the swimming pool is on the shadow from 4pm on, so not very useful with a checkin at 3pm

free parking - wifi ok - good lights in the room - good water pressure in the shower - beds were good

the breakfast was too small

staff was wonderful, the pool was amazing, the room was huge and breakfast was delicious

we arrived very early in the morning from a long bus ride and could rest at the pool

good breakfast

the continental breakfast was delicious

there was also welcome drinks, and you get 2 free cokes and a kit-kat bar for free

the rooms (and reception area) were cool without being cold, plus the pool was a nice place to relax after

the pool area was a beautiful spot to relax in the afternoons and the cool water was a welcome refuge

the hotel is a true boutique hotel offering 7 rooms, fresh daily breakfast, a pool and lounge area and incredibly

the only thing this place is missingif is a hammock above the swimming pool.

i needed access to work space and wifi for work and veronica ensured i had access to everything i needed, even

included breakfast was delicious

the parking was around the corner, and while not large, i could always park my rental car there for the

location, parking in garage

spacious room for three adults, very good

the pool refreshing

the kitchen is small but manageable

kitchen thingy has a lot of things you cannot use

with a lofted bed with rails, convertible sofa and chair (beds), tiny fridge, cook top, basic kitchen wares,

room was on the ground floor next to the kitchen so there was a lot of noise from the street and other

and good + warm showers (at least when i was there i never had to wait) + towels provided -wifi worked well

at night as not too close to main plaza but very walkable (less than 10 minutes to cathedral ) wifi in room was

the courtyard was lovely and the pool was a great way to cool off in the hot merida afternoons

breakfast could be improved by higher quality bread.

beautiful pool area with pool beds where you'll have breakfast

the wifi didn t work for half of the time i was there

wifi

from the corridor and the public washroom shower is having problem with too much pressure pool not

toilets are weak, bed mattress are hard, internet wifi is quirky, entering the hotel can be challenging due to

nice pool

the location is also close to the montejo avenue and downtown ;) and the little pool was very

chairs would be nice by the pool and if they brought refreshments

beautiful hotel. stunning pool.

lecanda is an adults-only oasis in the center of merida

good bar service with cocktails

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day,

from the always-friendly and -helpful staff; elegant, spacious facilities; delightful swimming pool (a rarity

we enjoyed the swimming pool

wifi signal in room isn t always equally strong, and once the cleaners hung our wet towel (which

the pool was big and nice

very pet friendly

we also loved the pool area

breakfast was good and the ladies very helpful trying to problem solve for a special diet (wheat

and varied breakfast to the extremely friendly and helpful staff (all of them) to the tiered pool - our entire

little nice pool inside

is quiet and residencial but a little far from dinner options for small kids who don't want to walk

station and traffic light, lot of noise all day and night from the street not suitable for small kids since

the pool and restaurant are valuable amenities

rear of the building has weaker wifi and some bar music reaches from calle 62

the wifi most of the time did not work

parking onsite was excellent

we had the two bed master suite that had its own lounge and small garden with plunge pool

i loved the garden and the pool.

plus the hotel itself had a great bar and breakfast options

the staff didn't tell us the closing time for the room service/restaurant at check-in so we missed it otherwise

the hotel is pet-friendly which we appreciated

parking was free and easy

was a full breakfast menu and all of the food i tried was delicious

the choice and quality of breakfast is second to none

pool was horrible and not maintained

very strange breakfast deal

clean water at the swimming pool and embellish its surroundings.

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

the indoor pool. water was stagnant. didn t look as if it was used in weeks.

restaurant on site with room service available

the pool, prefer outdoor pool

pool with another property and it was a 5 minute walk but the hotel is small so there s no room

you could need: centrally located, rooms large and cool in the merida heat, comfortable bed, good wifi, continental

love it ud83dude0d fast wifi place where you can keep cold water and get cold beers

located, simple clean rooms, nice space for hanging out in the kitchen - great welcoming and helpful

the shared kitchen facilities were an extra bonus

wifi i sometimes had to go out into the common area to get a

downtown location with parking

wifi connection was extremely poor

property yard was lush and jungle-like with nice pool to cool off on hot days

maybe the bed could be more comfortable there is a parking but not guarded

the small kitchen at the room with table and chairs.

very old rooms no wifi and needs a lot of improvements

parking facilities were good and there are water posts in the hotel common area which is nice

old facilities, pool was too cold

and there were other inconsiderate guests stomping around and talking loud late and early - wifi sometimes worked

the pool is more of a fountain, or a plunge pool. not an issue for us, though.

the swim pool is rather a 2m pond, haven t seen anyone inside

there is a small dipping pool but i did not use it

the room was clean and the air conditioning and wifi worked well, no issues at all

was cold, wifi was mediocre, there were only two towels in the room, none for the floor

half on the staff was friendly, another half - so so. nice pool area

free parking spots for a car and very friendly staff

that it had parking.

parking was too small and not well defined, i was afraid that someone would bump in to my car while

there is a small pool in the inner yard

has a big internal parking lot with a roof for several spots

bed are really confortable, the location and the wifi are really good

wifi was a little sketchy in the room but worked well in public areas

pool hours could start earlier, like 7

only thing is the wifi was spotty sometimes.

very quiet, nice pool

i loved the courtyard and the plunge pool

style hotel, wonderful staff present on the floor, wifi didn t work in my room, but was fully available & fast

wifi only worked 40% of the time. the water in the room stopped working twice.

location, pool (small, but refreshing and clean), nice courtyards too

wifi worked well

nice outdoor area for breakfast and small pool to cool off in the heat of the

wifi was a little spotty

breakfast was limited

hot water wasn't working, neither was the wifi

breakfast should have at least eggs, more variety of teas, the rest were ok.

there was a free parking in the hotel nearby

location and comfortable rooms with strong wifi and ac

pool was a bit cloudy and there could have been more drinking water available

room is big and modern. good location and there was parking.

- parking was around the block, on a different hotel

the wifi could have been better in my room. lower level (planta bajo) said it couldn't connect

pretty good wifi

good location, clean, strong wifi, air conditioning works fine. good value for money overall.

i was on the far side so the wifi wasn't super strong in this room but it was manageable

comfortable beds and pillows, good wifi

property with a pool

location in the center of merida, with free parking

pool and courtyard, small breakfast restaurant attached, walking distance to plazas and restaurants

spacious room,open atrium,big chest and plenty of hanging space, private guarded parking

we couldn't use the wifi, it never worked

touristic locations in the downtown, and easy to transit to any other newer attractions, and good gym

excellent location good beds, clean room friendly and helpful staff on site parking

everything was good, loved the location, pool area and very comfortable beds

the free valet parking made this place perfect for us

could be comfier (personal preference maybe), food from room service could be better for the

rooftop, clean rooms, warm shower, good wifi

our room was really big, with some storage and wifi worked perfectly

the wifi was good the whole time

beautiful roof top pool to chill at the end of a hot, sweaty day

we upgraded to the suite, which gave us our own private terrace and a wading pool, which helped so much with

overcooked, almost inedible scrambled eggs for breakfast. everything else great

breakfast is really good it is a complete breakfast with protein, fruit, vegetables, coffee and

breakfast was very good as well as the pool which is properly mantained

beds and linens; cleaning staff; amenities; pool area; and amazing location

the whole breakfast was great

in early he helped me to take my luggage into storage and said that i could relax by the lovely pool until check

recommend this 5star delux hotel with fancy pool in center of merida

) you can have your meals in the courtyard, lounge around the shady pool or have a drink in the restaurant/bar

returned to this fabulous place on the way back from campeche, i now have great shower and great wifi which i

walk to loads of restaurants, parks, laundry, cafes, outdoor restaurants

the pool side and when i arrived my room was not in the pool area

location, pool, value

wifi - it's free and sufficient for basic use (maps, uber, etc

kids loved the pool. the staff was sweet.

the swimming pool makes for a fun or relaxing time

free parking within 3 blocks of hotel

only stayed one night on our way through, parking was a few blocks away

enjoyed the late check out time of 1:00

the hotel features a great breakfast buffet, and all staff members are courteous and professional

parking 4 blocks away, credit card hold on room could not be reversed to pay in cash at time of

great location - the staff was very nice and friendly - parking was included, although it was a 5 minute walk

place to stay, good wifi, a/c, good water pressue while showering, clean rooms, the staff are very friendly and

good location and really helpful staff with descent wifi for a hotel. let us store our luggage.

strong wifi too

central hotel to explore the city center, parking in the nearby garage included in the price, friendly