there is a kitchen with a fridge for guests to use

la piscine the pool close too early, it close at 9:00, and should close at 10:00 or 11:00!!!

clean, great continental breakfast included, could do a late checkout, i askedb for a room with a view towards the volcanoes

bad wifi

parking garage was dark

car parking is not available with lights.

the breakfast was excellent. the quality of the products was great.

pool, gym, parking lot

nice room. breakfast was fine. amazing view from the room!

was a heated pool and decent gym

pool, gym, parking lot

the breakfast was delicious excellent very good the location is perfect

breakfast should be better

toilets with water logging, lockers were not working, most negetive answer from receptions, breakfast was very basic one bread per person, disappointed with overall

extremely warm rooms, very limited breakfast options. an ok option

staff was always happy to help us and the inclused breakfast was delicious

was excellent, breakfast which was made to order was outstanding

we had an excellent breakfast the next morning

everything. the staff, the rooms, and the incredible breakfast.

the restaurant was terrific with a wonderful breakfast included in the price of the room

junior suite was excellent with a big, comfy bed and spa bath

basic breakfast service. no room service or food availability

gym/pool level marked g just like the g for ground floor

that the room was clean and the staff was very polite, they were very helpful, also the swimming pool was nice, the water was warm and the view was very cool

i liked the gym facilities and room service

excelente staff and customer care. the breakfast has a lot of variety and delicios.

no frills. clean. kind staff. early check in. close to the historic center.

the hotel is on a corner of a busy street so it is noisy. wifi connection was patchy.

the wifi worked great

wifi was for the most part reliable and fast

tiny bathroom and wifi didn't work

very cute and clean, staff were amazing. wifi was good.

i do recommend booking without breakfast and ordering in the restaurant

i had a massage in the spa that was wonderful

the spa services were exceptional too

location, spacious and bright room, beautiful pool.

the staff were all around great, from front desk check-in and out, restaurant bar service, and parking attendants

well decorated with parking garage

staff was extra friendly, rooms were sparkling clean, pool and sauna are a dream

location for this place too

staffs, rooms, beds, pool, towels, shower, foods, everything

the gym is very nice and well equipped

only thing that concerned me was the pool/hot tub, their were no hand rails to get into and out of these pools, which makes falls and

we liked the pool, cocktails at the bar, and the staff was attentive

in front of callejón de los sapos, it has a modern design, spacious rooms and a nice rooftop pool

we loved the rooftop pool and bar too

my room was spacious and the bed was so cozy

could have a comfortable chair and maybe a small table to have room service other than that great

the pool is very cute and having the amazing restaurant inside the hotel is very comfortable

wifi patchy,no slippers and restaurant good but not the best with mistakes made

- wifi goes from 3g to 4g

room service used to be better in the past with more menu options

the gym is okay

for free parking and not to charge for 1 hrs late check out

clean, air conditioning, smart tv with wifi, balcony and comfy bed what more you want?

also no wifi and we called down, and they didn t show

our room had awful wifi connection. it didn't work on tv or our phones.

the staff were super helpful and allowed for an early check in as our room was ready

wifi signal was very frustrating for us

pecially the breakfast)

wasn't clear on the website what you received so we thought we were ordering the breakfast in the morning but actually were only getting a light breakfast on a different floor

expensive

great hotel, staff very friendly and supportive. great restaurant and breakfast was excellent.

on the 12th floor where i was, there is bar and very noise and loud music until late night

internet is slow and discontinuous 2) the breakfast that is included in the hotel rate is just ok

great location, breakfast and the front desk staff, they were very friendly and helpful

rooms design very nice, good breakfast

loved the coffee and tea bar with nespresso machine, which meant you could get good quality coffee at any time

wonderful gem of a hotel! staff, hotel, and breakfast are exceptional!

the staff was helpful and breakfast was excellent

proximity to historical areas. great breakfast. large and very clean rooms.

the hotel’s breakfast is simple but delicious

the rooms needs to be up dated ( they are a little old and miss features of the new ones) and the pool should be improved and be covered or under ceiling in a closed space and not in an open one,

breakfast and location were great

) the building is so attractive and interesting, and despite the thick walls the wifi worked in the bedrooms

close to the zocalo and safe to walk around with kids

close to the zocalo and safe to walk around with kids

wifi is terrible inside the room.

wifi was not

great location - great restaurant and bar upstairs.

clean room location attico restaurant bar no bugs

no fridge/ mini bar in room

i love the staff, the bar in the rooftop, everything was amazing ud83dudc4f

clean, spacious rooms, i liked design, rooftop bar, small gym, patio

very comfortable beds, good gym, great shower, no noise, staff great.

gym was pretty nice. room was clean and comfortable.

bar has no capacity to serve mixed drinks

there is a great restaurant / bar on the rooftop terrace with a spectacular view of the cathedral

were working from the hotel)

would have preferred more reliable and secure wifi, and i found the cafe convenient and delicious but a bit overpriced

poor wifi

the wifi is stable enough but sometimes was cutting during calls

although each room had its own wifi connection, the one in our room was sporadic, so we had to use a different connection which

great location, comfortable courtyard with pool

pool inside the patio is very warm and clean with tables around to enjoy some drinks or food

about beforehand (also reflected in the price) so the usual facilities weren't available (gym, pool), so i can't comment on those facilities

location is an unbeatable nice feel in the pool and lobby area . staff are friendly

coffee was weak and overpriced, pool was pretty to look at but not inviting to swim in.

did not have breakfast there.

the breakfast buffet or a la carte options are delicious with options to ver y ser vista on the zocalo

the internet connection was consistently 100mbps on wifi in our room throughout our stay

we almost had a luxury feeling, if there wasn t the downsides regarding staff and low quality of breakfast

top restaurant and bar were excellent however the wine cost was a bit expensive per the bottle vs us cost

wifi was way too slow

wifi was bad

wifi is poor keeps dropping and not connected

they also provide a laundry service for a small fee

bathroom was not clean and the wifi was really bad

very clean, nice ambiente, kind staff, super wifi, great location

thedral, restaurants)

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the travelers having a

friendly staff, spacious rooms, wonderful amenities, fast wifi, hot shower, nice restaurant - recommend highly

location, spacious and comfortable room, fantastic wifi, cable tv with english channels, clean, nice view from my balcony, thoughtfully decorated

staff helped me get express laundry service

gym and spa were under renovation, so i couldn't use them

gym could be attached but nothing drastic. i enjoyed it regardless.

affiliated restaurant and spa are very convenient

few problems included some poor information at the spa/gym given by the coordinator as well as inconsistent wifi and someone banging down below through

gym and spa were under renovation, so i couldn't use them

the service is terrific and the american breakfast is nice and neat

great staff the breakfast was amazing

main bar in hotel closed for the 3 days we stayed.

the pool is on the roof and the roof deck has a gorgeous sitting area, bar and view of downtown and the

loved it. beautiful rooms, excellent pool and gym, great breakfast. just great.

too much noise from the bar upstairs. it needs more electricity outlets

the rooftop bar and

and great prices in food and drinks, super nice view of the cathedral up in the terrace and nice bar

rooftop terrace and bar overlooking the cathedral

they allowed me a 1 hour early check

parking lot is a block away

there is no physical laundry

we chose this hotel in part because of good reviews about the wifi, anticipating we may need to do some work during our stay, and the wifi was strong when

great location, free valet parking, comfy bed

ordered room service: great chalupas and house salad

wifi didn't reach the room at all, although it was good downstairs- they need another network or

and the wifi in the room was very

wifi didn't work well and smell of bathroom

very kind staff, super clean, strong wifi, convenient location in the center

wifi in room 4 could be better.

parking far

parking garage) - good shower - double glazed windows, so even though

wifi was not working quite well room was located in the inner of the hotel - very noise by guests

excellent location bright room strong shower strong and stable wifi

in only 2 days we had both a wifi and a hot water problem

on in the lobby/reception on the floor below, as well as the karaoke/sing-along happening in a bar somewhere in the hotel or very close to it

the room was excelentthe breakfast on the roof was a great surprise. everything was perfeect

breakfast was pretty meagre

location, comfortable room, breakfast.

breakfast there was only some slices of bread and some pieces of watermelon, which wasn't enough

the valet parking is perfect and free

room that was not what i booked

great location, parking is included, staff was helpful and friendly.

the free parking was excellent it's off site but you just call 30 minutes before and it's brought to the

mostly the wifi did not work in the bedroom

small but functional fitness room, wifi mostly ok

el bar carente de bebidas

other room had requested room service and had placed their empty trays with leftover food on the hallway

the rooftop swimming pool was a great bonus, and the gym was open 24/7

the pool

for guest with an extended stay, it would be nice to have the option to use your breakfast voucher as credit towards the regular menu and allow guest to pay the difference

the spa services were fantastic

amazing breakfast, very helpful and friendly staff (carlos especially and mariana the manager), clean and

great breakfast and location

it’s a breakfast & lunch place