slow wifi which did not work at all at some moments

hotel that is beautifully decorated with a little library and bar for breakfast and drinks

arrived early in the am and allowed early check in since a room was available

very limited room service options

their wifi connection was also great

not many affordable, nice hotels with a rooftop pool

lovely bar and restaurant for breakfast and cocktails

we also had a welcome drink for the bar downstairs and breakfast was very nice

all the cool rooms such as the library, the honesty bar everything about the hotel

a lovely place to be and breakfast was of a really lovely standard as was the food we ordered for room service

spa and gym were fantastic, even a cinema area in the bar

sampled breakfast, lunch and dinner - all excellent

only thing that i found a bit unreasonable is a €6 charge to order room service, i would have used this service

breakfast was excellent

the location was quite good, close to a few of good restaurants and laundry

cleanliness staff gym no noise location (center)

great location and friendly staff. rooftop bar is awesome for sunset drinks

wifi were good

laundry service was unreasonably expensive with a very confusing pricing list charged per

also the wifi did not work the first day because nobody told me the alternative way to log in

the genteel staff. the food. the roof-top bar. the spa is over the top. this hotel is elegant.

slippers were too small, as well as the bathrobes, no treatment prices in the spa menu

property all round including rooms, lobby area, great gym and outdoor pool

also wifi in our room was poor

property, location, very comfortable and clean, lovely pool and rooftop bar

wifi was subpar

nice breakfast

extremely clean and got an early check in too

the wifi connection wasn’t great. that’s the only area of improvement.

we booked breakfast which was outstanding

also breakfast was excellent

huge and various breakfast

breakfast was good

hotel very clean, small gym a bonus breakfast was very good too

staff was very professional and helpful. breakfast was exceptional. great location.

reception staff are friendly and attentive. the pool is excellent.

exactly what was promised with good service, friendly and informative staff, good facilities (gym was small but

gym was great but supplies of water, towels and disinfectant were sometimes low.

the location of the hotel and loved the pool area especially after a hot day sightseeing

wifi did not work in room the first night i stayed there

you have to pay 5 euros for using wifi

wifi costs 5 eu per day and is very slow, it’s very uncomfortable!!

need to pat if you want your room to be cleaned, if you want wifi, if you want to use tv, if you want to leave

wifi worked all the time, tv too

wifi, tv, soap, shower gel…all included

lack of gym facilities

the check in/out is efficient and breakfast is plentiful and healthy

we had cocktails at the bar (very friendly & helpful bar staff

the gym is a bit too small.

room service was terrible

very clean and spacious en-suite room with comfortable beds , spa facilities with indoor pool

nothing -hotel was lovely, nice area, relaxing amenities- pool, sauna, attentive staff

breakfast was delicious

the rooftop bar with comfortable loungers and jacuzzi was great as was the pool and spa

the hotel had excellent wifi and allowed me to do work seamlessly between meetings

wouldn’t cool off the room, no hand bar of soap for the bathroom, musty towels, and hit with a pet fee at the

location and yet with a pool a garden to relax in

the pool area was lovely, very welcome after a days sightseeing

equipped kitchen - utensils and sink

a beautiful accomodation with very big rooms, lovely staff and a beautiful pool area

pool only opened at 1000 which was irritating for someone who is used to swimming before

weekends host a live music event in the back bar and that was lovely too

fault the hotel - our flight got cancelled, they extended our stay, they generously agreed with a late check

the shower was leaked on the floor. and there was no pool!

one of the breakfast restaurant staff told us about their outdoor bar and entertainment scheduled for that

the location is excellent – about a 5-minute walk to the metro, lots of bars, restaurants and shops nearby,

great location, excellent breakfast, friendly staff

we really appreciated the early check in we were given, and all the assistance the day we checked out, keeping

nothing - bar closed quite early

if it had a mini bar would be even more amazing

great facilities in the hotel - we did not realise it was a suite with kitchen and dining table - staff were

pool is not large, but very nice and the lounge chairs are extremely comfortable, the poolside bar is great,

the mini kitchen and the bathroom have all the amenities one might need

the gym was really good and very well kept - though for the demand, we could have needed some more

restaurant and pool area are lovely

good breakfast

great location. staff very kind and helpful. breakfast was lovely. loved the honesty bar !

was unbearable, this was not made better by being unhelpful staff and poor facilities which meant room service

the breakfast was poor and no room service to speak of

breakfast with many choices

* clean and confortable rooms * very helpful staff * good wifi and

the wifi is really bad

the room is a good size, the bed is comfortable, the staff is friendly and knowledgeable, and the wifi is of

how, the room really clean was dine daily amazing, furniture new with a nice double bed, good wifi connection

the mini bar was expensive for a small bottle of water, take your own

i have no remarks, maybe you should do something to improve the quality and speed of the wifi.

close park eduardo vii, and go through some best historical places the restaurant and the bar are excellent

room service

the reception area and bar are very well presented

great facilities to include small outdoor pool and fitness center

the pool on the roof is just nice and cool

mini bar with them bare essentials so room to put

the pool was small but booking it meant we always had a chance to use it, it was very relaxing

the hotel offers lots of extras, including a rooftop pool and a gym.

breakfast was delicious, pool was fab

my room was incredible, there’s a pool, staff were super lovely, room service is available 24/7 with decent

shame the bar wasn't more of a destination for those nights when you don't feel like going far.

gym was quite warm but was still great to have the facilities

new, clean, beautiful colours, fantastic facilities, loved the 24hr drinks and snacks in the bar area, breakfast

in front of hotel you can find easy bus, taxi ,wifi was too good

no laundry service, very basic amenities provided

bar area staff made us feel welcome

be very careful if you use their laundry service

the kettle has more white fluff than the insides of a kids soft bear toy, suggest they put lemon in for 30 mins

great location. superb staff service on arrival. breakfast was very good

was a shame the 13th floor bar was not open until the summer, and if there had been children options on the

when the pool and rooftop are finished, it will surely be one of the best hotels in porto

the rules for kids in the pool is annoying when you are a family on vacation - the kids get disappointed

room service was very good! doormen were very nice and the spa was lovely!

there was a small bar in the reception area it wasn't well stocked so we had to go across the road for a night

nice staff easy parking across the street in parking easy access by car towards lisbon good wifi

staff were so considerate for my early check in request because i didnt sleep a day before i arrived to lisbon

better bar area

also no room service offered

nice location and nice bar area.

requested for early check in at 1230 and it was granted.

wifi a little weak - dropped regularly in the bedroom

the toasted sandwich room service but you are forcing me to say this it was adequate and the bath plug would

wifi was intermittent and very slow

free wifi : not 100% ok!!

the service for the rooftop bar was very slow.

pool small and unattractive

the hotel is spotless and they have some great facilities such at the steam room and gym which we used

the pool, sauna, and gym were all immaculate and well-maintained

liked the location and the breakfast was fantastic.

wifi is slow; no wifi at the pool; service is a bit slow sometimes

no gym no heated pool

they didn't have a gym, which i understand may come in the expansion

it was absolutely stunning, a lot of space for our family, with kitchen, washing machine

wifi is fast and prices reasonable

nice hotel in lisbon, well located, very clean, with very good choice of breakfast.

for finding this very nice hotel, staff was very helpful and friendly, ana cortes, a great help, breakfast is

it was nice that it included wifi, netflix/amazon prime, coffee, water and the staff was nice

room was tiny, barely any space to move

wine bar next door

well stocked mini bar was a surprise &

they would have accommodated an early check in if our room was ready, but it was not

good aircon, comfy mattess, good water pressure, small but more than adequate bathroom, bar fridge

the wifi worked well during my stay and the staff were very helpful and friendly

the 24 hour room service menu can have a little more variety. otherwise nothing negative to say.

hotel itself can improve, but they had minimal impact on my overall experience) - the swimming pool is surely

the receptionist staff were very nice and the room service food great

small but warm swimming pool was great for the kids.

laundry, while ready for pick up, apparently was not and the hotel then said they would do it for

good wifi and air conditioning,

they offered laundry service and it was great

to eat the eggs came with the white and yellow parts raw and we asked to bring it back to the kitchen to fry it

we were on the 5th floor and it was so quiet, used the gym facilties and we were accomodated as we wanted to

- wifi connection is pretty reliable - staff is nice and helpful - it is easy to park around the area

excellent location. very handy having a small kitchen.

) the room was also spacious and modern - really appreciated having the kitchenette there to store and reheat

breakfast was a bit disappointing and overpriced

my room even had kitchen facilities if you were on a budget

we were upgraded to a huge room with living area and kitchen

breakfast was outstanding. staff was friendly and helpful.

the front staff was really nice. the breakfast ladies were nice

the included breakfast was fantastic and we were also provided with complimentary lemonade each day, if we

wonderful staff, wonderful breakfast, rooms a bit dated but immaculately clean and comfortable

size of the room is good 2- matress is good 3- courtain is ok 4- wifi is good 5- tv has a lot of intnk channels

the room had everything you could need, including a kitchen, coffee machine, wifi, and mini bar

quality of wifi is very low

comfortable and bigger than expected, it had a little living/dining area close to the little kitchen and the

kids friendly

a suite - and it was similar to a mini apartment, great comfortable beds - large bathrooms and room service was

- no room service no restaurant no bar

i did neither but room service still changed them and washed them so that was a little annoying because it was

room service did not come daily to our room.

room service did not work properly during our stay in the evenings

breakfast, front desk or the bar all were eager to help

it'd be nice if they offered dinner too, but since the breakfast area is so small, it's understandable

view from the room was very good, the living room and bar have an nice atmosphere, it was also very close to

really no wifi . would have had no complaints but for no internet access.

the wifi could have been better but alas

no laundry service at the time, as machine was “broken”.

the newly renovated room was really beautiful, very clean and with daily room service

only thing was, and its a small thing, is where the pool area is, is in the shade most of the

location and pool

wifi is also excellent

room service was great

the wifi reception wasn't great, and it stopped working during the night

staff really kind, good breakfast, good room, good price, good location

wifi - two days (out of 5) wasn’t working (at least not for me)

cheap spot - wifi working but not the best

wifi not always working

the laundry service was very much appreciated

excellent breakfast for vegetarians with hot options

a bar to have a drink in at night, otherwise this hotel had all we needed for a weekend stay

drinks at the rooftop bar of the hotel fenix music next door were a real bonus

wifi was brilliant too

location was great, the breakfast was great, the early check in was easy, they organised our private tour of

wifi: strong

the wifi connection was sometimes lost in the room on the top floor.

laundry to clean or iron clothes closed at 5.30pm not well organized with the bar and restaurant

one comment - we had some laundry done and it was returned still moist and the shirts requested to be ironed

the wifi is too slow most of the time (took me 7-10 minutes to watch a 3 minute video on 1080p)

did not have access to laundry facilities or a clothesline on the property

well located, clean and comfortable, good wifi connection, and the staff was very nice and friendly

decent wifi in the room

the rooms are comfortable and spotless, and have television and wifi

the lights, concept, room tech, speakers, 24/7 food room service, just brilliant !

even got to the rooftop pool to chill for a few hours, good little sun trap

you could only order room service and eat in at the room but not allowed to eat at the rooftop bar

comfortable rooms, very clean, gorgeous view from the pool, nice music, good breakfast

maybe more options for food/room service.

great restaurants and bar and metro a few steps

wifi was non existent in the room

everything excellent location best breakfast ever !

breakfast was great

breakfast was room service, not buffet as advertised

lovely hotel, staff were friendly, pool is perfect.

high tolerance for small loud kids at breakfast :) the indoor pool (the kids enjoyed a lot), the spa and room

the breakfast buffet is just amazing

very kids friendly

appreciated the water machines in the hallway, coffee at the bar was great

spa area is a little small

i didnt have breakfast cleanliness, staff etc

;)),amazing a la carte breakfast,all the facilities that hotel offers and it’s really close to the city center

service by the pool - i ordered lunch and it never came...

i loved the overall decor except the weird face paints that seems a spa advertisement in the lobby

rooms was enough for family and two kids (6 and 8 yo)

the breakfast is well balanced, varied, good for kids and for health nuts alike

pool was a fabulpus addition and the bar downstairs served great drinks and so reasonably priced

bed, good shower, good location, nice pool

breakfast was great, a lot, and the bar is always open for more

we didn't travel with a pet, it's worth noting that this hotel will accept them

no fixed price for laundry

we needed help with laundry and they were not helpful in suggesting places to go

very helpful staff and room ready for early check in. great central location.

we were on honeymoon and the staff decorated our room with flowers, petals sprinkled in heart shapes on the

excellent location, super clean, well equipped kitchen, good shower!

tremendously unfomfortable bed and pillows, strange bathroom setup, kitchen missing various items

the kitchen and bathroom were clean and nicely stocked with everything that you would need

welcome box with water, chips, and other things for kitchen was a great surprise

not even a bin in the kitchen

the room service

if you come with your friends, your family, your fiancée, with kids or by yourself, you must book this hotel

good wifi staff in the reception very friendly and

garbage trucks, dumpsters, laundry carts unloading, recycle, etc all night

also, hotel provided us a late check out which was very convenient because we had booked an evening flight

situated in principe real which is very quiet and very near to lots of nice coffee shop, wine bar and great

staff fantastic, great breakfast, excellent design and comfort.

breakfast experienceis like an open kitchen / bar and they cook for you while you chat with the

for a 5 star: - no breakfast / restaurant (not even a coffee machine in the room) - no mini bar - no gym - worth

is very clean, breakfast is great quality, staff is superb and gave us sort of introduction on the area, where

we did not try the bar as it looked more like a cupboard than a proper hotel bar

good comfortable room with good wifi and spacious balcony

cleaned since the last guest—a used towel was still hanging, there were hairs and a used soap bar in the shower

wifi internet speed sucks. no international power point. only one power point in the room.

the bar was presumably to be staffed by the front clerk who was usually busy and therefore the bar was

the wifi is a little slow

wifi temperamental

i missed the the oatmilk for my coffee but the breakfast was really good

perfect location, close to the metro. fantastic breakfast and wifi fast enough to work...

wifi wasn't working.

only thing that i found a bit annoying was the ticket system that you had to show at breakfast to staff, i kept

wifi 6

hotel is excellent ud83dudc4c very clean, comfortable and breakfast is superb

kitchen staff regularly replenished items

good wifi good air conditioning unit (quite) and the window closure instead of curtains ensured a quiet

the location is perfect the bar and the restaurant with an amazing view

room service can be improved

room service was impeccable

the wifi was pretty sketchy in-room. decor also was pretty dark, noticeable more at night.

we had a little incident with the laundry service and the personal was very professional and friendly, the

wifi was poor

the wifi wasn’t always reliable, but we figured it out in the end.

plenty of choice at breakfast

only 2 things i can honestly think of are the breakfast coffee and the wifi signal

breakfast was perfect

modern, clean and comfortable rooms, fast wifi, friendly staff

really cool and calm vibes. a nice garden with pool to relax.

hotel in the centre with pool and good wifi, nice breakfast buffet

strong wifi

the hotel features a pool, which is a rare find in central lisbon

was very helpful, allowed early check in after long international flight

building and rooms throughout, the service, the breakfast, the central location and the private parking

large, clean room with large bathroom; meticulous housekeeping service; friendly bar and room service; friendly

wonderful breakfast

parking at this city-centre hotel is very limited but the staff do try to help

they tried their best to provide us early check in when their room are all occupied even when we did not asked

breakfast is plain and insufficient for the number of guests

wifi was a bit slow.

was amazing, breakfast was fabulous, price was exceptional (but i think i got a special price), philippa was

unfortunately it was not in order, and so privacy from the kids was a bit of a challenge