only parking

check in, room service nunca respondio

they have a small but very complete fitness room

room service was also on

goes through the lobby and it s a long walk to/from the car; valet parking

my kids enjoyed the couch and side tables of the room to play at

in the morning the room service started very early and we didn't have a

reception lady forgot to activate wifi for our name/room

we ordered room service, just passable, particularly the not so good lasagna.

rooftop bar with a nice

clean hotel with great location, the food is great whether breakfast or dinner

very good breakfast confortable room

expensive (especially the breakfast)

wifi was very poor

amazing pool, positioning, price and balcony!

we where unlucky to have a family with 2 screaming kids arrive at 2:30 am

was a heated pool and decent gym

pool, gym, parking lot

breakfast was included and the buffet had a variety of items

view of the volcanoes. great bed. interesting commercial area. good underground parking.

good location, great underground parking and overall a good stay! thanks.

efficient, professional staff - from arrival, to leaving, including breakfast and the pool

bathroom was old, in need of renovation!!! parking restrictive.

breakfast and cleanness

the gym is only one treadmill

gym not ok at all (very few

wifi, no ethernet cable at bussines center.

it has a big/great pool and the location is the best

-the gym is ridiculously lackluster for a 4 stars

the parking couldn't be much more secure

wifi was very slow

wifi was slow, and there was no fan nor a/c so in the morning it gets very warm, even thourgh the

we requested a parking spot for our car and we got a closed garage close to the reception, this was great since

valet parking

there is a pool next door where you can access, also there is a fitness center

complicado el estacionamiento y el valet parking

breakfast was good the view of the volcano was excellent the room was clean and the bed was

the games at the lobby and the breakfast was a nice

hope they add more gym equipment and improve the wifi signal soon

serviceable gym

hope they add more gym equipment and improve the wifi signal soon

wifi dropped continously

parking is a bit tight but works out.

i think the breakfast options for the buffet could be a bit better, but overall it was good.

late, room service until 1am, and easy free parking below

place was very clean, room was very organized. breakfast was great. we love staying there

rooftop pool and the cleanliness, and as a real state investor, i loved their location location location

pool was climatized, the included breakfast was good, and actually the beds were really nice and comfortable,

the common spaces such as the kitchen, living room and terrace are big and comfortable

the pans in the kitchen could do with replacing.

pet host sleeps outside at night in frozen like weather

room service food is average

the room service was very good

great valet parking room was comfortable great free wifi internet tv so you can log in your favorite streaming

the pool is awesome and the gym is very complete

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

i like the breakfast a-lot

clean rooms, nice service, comfortable bed, good breakfast.

excellent service by the staff. it is pet friendly, it os celan and the price was fair.

staff very friendly! breakfast was very good!

wifi worked fantastically

there is a kitchen with a fridge for guests to use

it s a breakfast & lunch place

for guest with an extended stay, it would be nice to have the option to use your breakfast voucher as credit

there is a cafe next to the hotel, part of our stay included breakfast there and food was top notch, we actually

great breakfast and location

the attached restaurant served a good breakfast (included)

old, insects in our room (cause we found left overs of meat on the floor when checking in), wifi didnt work at

fast wifi

good wifi in the rooms for us and nice tv

confy and central hotel with nice beds and pillows, excellent location, good wifi and quiet room if you ask

doesn't have its own parking lot, although there is a pay parking lot next to the hotel, wich kind of solves

poor wifi no connection in the room and tv not working

great location, free valet parking, comfy bed

ordered room service: great chalupas and house salad

not only charged nearly $200 american dollars for laundry service but they lost 2 articles of clothing a

didnt get to use the pool and the smell

decent restaurant. room service. refrigerator that worked. great location.

the pool

we liked using the gym in the morning, and the kids enjoyed the rooftop pool

good service, and no problems with the parking

, the breakfast that was included was very very light

breakfast there was only some slices of bread and some pieces of watermelon, which wasn't enough

on in the lobby/reception on the floor below, as well as the karaoke/sing-along happening in a bar somewhere in

the staff were very friendly and the wifi was good

and the wifi in the room was very

wifi didn't work well and smell of bathroom

wifi in room 4 could be better.

very kind staff, super clean, strong wifi, convenient location in the center

strong wifi, location, cleanliness.

a plug in didn't work. reported problem but was never fixed wifi rather suggish

wifi was an issue, you had to go to the front desk to get a good signal because in your room, it

quite old, no shower curtain in the bathroom, wifi was working slow

were ridiculously small would be a bad point and wifi a bit on/off

cheap accommodation. close to the historical centre. free parking in garage.

there is no wifi coverage in the room i stayed in

the staff were super helpful and allowed for an early check in as our room was ready

wifi signal was very frustrating for us

our room had awful wifi connection. it didn't work on tv or our phones.

wifi was spotty

the location is ideal for staying in the old city, and the bar serves good coffee

good location. there is a kitchen although dirty and not well furnished.

the accomandation was very cheap, cleann, good wifi and the location was great.

the kitchen was well stocked with everything you need and was also really clean at all times

we used the communal kitchen upstairs but were told that it was not part of the hotel which was very confusing

everything! very good wifi, good location, nice and clean room, kitchen with filtered water..

we had a possibility to do laundry - they have a laundry service with extra cost

fantastic hotel in the middle of puebla! very comfy beds, great shower. great gym.

an information sheet with wifi password, map of the facilities, etc

open the gym earlier.

location; the room was modern, clean and comfortable, specially the bathroom; they have a gym but you have to

complimentary parking

excellent location. free parking, really big and comfortable bed.

wifi i needed to use mobile data

rooftop terrace and bar overlooking the cathedral

isn't parking space front of the hotel, so we have to park irregular on the street about 5 min

was told parking on property and not so, it half a block from hotel and at a valet parking place

excellent location bright room strong shower strong and stable wifi

- nice comfortable beds - handy that it includes parking in a safe location (a parking garage) - good shower

poor wifi in room.

the hotel advertised external laundry services on a card in my room

close to the zocalo and safe to walk around with kids

wifi was not

wifi is terrible inside the room.

) the building is so attractive and interesting, and despite the thick walls the wifi worked in the bedrooms

close to the zocalo and safe to walk around with kids

also the wifi didnt work for two days, at least they gave us a little discount as we asked

wifi dident work

you're staying in the first courtyard, there's a bar which plays rather loud music until 11:30pm, so it might

very quiet except for three or so hours in the evening when the bar next door played some music, but this was

intermittent wifi, you will get hot shower if you are patient

value, location, large rooms, large kitchen, good reception and wifi, warm water cons: can get warm, sunlight

wifi could of been better, a bit slow

beautiful building and room friendly staff nice beds nice sofas in the hall wifi was

wifi not great in the room

the location is fantastic. the rooms are large, beds are good, wifi fast.

was right in the heart of the centre with a secure private parking lot a block away for convenience

tought the parking lot is around the corner and the elevator can't take more than 3 ppl it was worth it for

secure parking a couple of blocks away

even though the parking is some blocks away from the hotel, they have very good service

parking is a couple off blocks away - they take you there

horrible towels from room service

slow wifi

the wifi was very slow.

hotel's location and parking location are perfect for a short visit to puebla

lobby available to hang out, no valley either, parking is a block and one half away on your own

large room free breakfast in the morning

staff was very welcoming and nice, the room was confortable with a view on the zocalo, the breakfast was generous

the first morning the included breakfast was ordered from a menu and very good , the second day was a buffet

the internet connection was consistently 100mbps on wifi in our room throughout our stay

good wifi, too

clean, pet friendly, comfortable, good location, nice staff.

very cute and clean, staff were amazing. wifi was good.

wifi was for the most part reliable and fast

tiny bathroom and wifi didn't work

the hotel is on a corner of a busy street so it is noisy. wifi connection was patchy.

for another 20 mins as they said they were going to have to charge us for an additional day of parking

no room service, no spa, no gym, no tea bags

thick plastic under the sheets, noisy parking area below

noisy night as the parking is inside the hotel so you can here the cars alarms when they arrive and leave the

the wifi signal and the old fashioned tv i couldn t turn the volume up

parking is limited. if one car goes out and you park behind you need to go and move the car

bad wifi, much noise since you hear almost everything from the corridor

wifi was bad

wifi was ok, but not great

the wifi was very weak - don't stay here if you need to use wifi.

bathroom was not clean and the wifi was really bad

very clean, nice ambiente, kind staff, super wifi, great location (cathedral, restaurants)

a terrace with a small attached gym, however, there was a terrible smell on the patio right next to the gym

plaza), amazing breakfast, you can tell they put their heart in everything they do & even late check out

wifi is great too

friendly staff, spacious rooms, wonderful amenities, fast wifi, hot shower, nice restaurant - recommend

entrusted my laundry to the hotel after the reception suggested they could do it for me rather than me have to

no wifi not as clean as you would imagine

restaurant and room service start at 8 and 9 am

helpful staff and good wifi connection

lack of hot water; slow wifi (3 mbps)

weak wifi kept fading in and out

free parking for us, but in a different location

staffs, rooms, beds, pool, towels, shower, foods, everything

spacious room, gym, pool, complimentary chocolates every

well decorated with parking garage

a few times for early breakfast, no staff could be found and had to wait 15 min

beds were so comfortable and the breakfast was delicious

about beforehand (also reflected in the price) so the usual facilities weren't available (gym, pool), so i can

restaurant inside, pool ; the only thing it wasn t ready that first day which i wish i would of known before

the kids loved the pool and the overall feel of the hotel.

pool not clean as it could be

coffee was weak and overpriced, pool was pretty to look at but not inviting to swim in.

wifi didn't work, the bed sheet and towels had some stains

we also consider the free parking option as one of main reasons for our stay but it was not awarded when we

sraff bed bathroom wifi cleanliness location

staff helped me get express laundry service

we didn t have to look for parking, it was valeted

rooftop pool area overlooking a beautiful street area was

only thing that concerned me was the pool/hot tub, their were no hand rails to get into and out of these pools

my room was spacious and the bed was so cozy

we loved the rooftop pool and bar too

terrace (on the roof) there is a beautiful (i want to use this word a lot here) heated swimming pool with