the pool was to small. we had to pay for parking! not enough a/c power!

all the staff from front desk, kitchen staff, bar staff, housekeeping staff, they were all exceptional

exceptional selections for breakfast. there was something for everyone to eat.

as it was for 2 adults and 2 children, we assumed the sofa was for 2 people (kids) but it was only for one

we were able to get 3 kids on the bed, but it wasn

or your stuck until its validated also you get charge amenitys on a daily it consists of pool,gym,wifi even if

pet friendly and easy to find out.

wifi worked great

kids loved the pool to cool down

the wifi signal was not consistently strong. that was the only bad part of the stay.

helpful staff, 24 hour shuttle to the airport, lovely pool

during the night we had a loud noise that scared my kids, it sounds like old pipes vibrating

very clean, close to the airport, comfortable, friendly staff and late check out available.

it would be very helpful especially when travelling with kids

we were also with young kids so thank you for coming to pick us up

great bar area right on site with friendly bartenders

that i couldn't smoke my ciggie at the pool....lol

friendly and exceptionally helpful staff. i am disabled and was traveling with my pet.

bar closed due to covid 19

the pool and restaurant n laundry facility's breakfast to start sooner would be good

pool was grim

large room with kitchen and living room

while this is a pool (not seen by us) the room was large, a studio apartment with a kitchen area

while this is a pool (not seen by us) the room was large, a studio apartment with a kitchen area

kitchen didn t have a towel to dry dishes and was bare

room was exceptional, i booked an apartment so it came with a full kitchen, will definitely stay again in the

the staff were very nice and loved the laundry facility.

the room has its own kitchen living room, laundry etc

so dangerous for kids and older folks

kitchen and bathroom

it also had peloton bikes - however it appeared that the internet was too slow in the gym area for the classes

there was a bar and live music on the premises.

the in-house bar is a big plus staffed by an excellent crew

so, i hit the bar in the hotel - there is an excellent wine list and appetizer option - so i was content

they do have a shuttle that takes you to three main areas

great breakfast. food was excellent and staff very friendly.

the pictures show that there is a kitchen, in reality they ask for an additional payment

experience at renaissance spa honolulu was exceptional

at the hotel, and i must say our experience was marred from the moment we encountered chris, the bartender

like the way they have the play station games for the kids in each unit and the convenience location for whatever

the pool area very tidy and clean, the pool towels are extremely useful

breakfast for $5 was ud83dude0b delicious

the pool was also great

the bed was super comfortable and the breakfast was really good

location, customer service, value, pool and room

pool area closes at 7 pm, the sliding door windows have nice views of the ocean, but have multiple

nice bathroom and good facilities such as gym + sauna and pool

i couldn't have access to hotel wifi until i came down to the lobbey and used starbucks wifi.

love the pool area

the hotel was nice an clean, the beds were very comfortable and it was a bonus to have the gym right next door

the breakfast wasn t inclusive

also, there is no self-serve laundry available at the facility, which would have been nice

the pool bar was under construction

the view of the ocean, kids enjoyed the pool

convenient place to stay, stocked kitchen with utensils and spices

nice feeling, great staff clean and nice furniture free wifi

and enjoy coffee from the local coffee shop called sunrise coffee which is also next to aloha kitchen a great

wifi is good

did not receive room service any of the days

the bar also the workers was nice

the pool was nice but crowded so we didn t go in

hip, and small boutique experience, with a great bar and staff (thank you david at pool bar!)

no daily service to rooms, no laundry facilities

staff are incredible and had early check in, so thankful

we werent expecting an early check in so we were so happy

pool hours is only till 7pm.. would be nice to have it open till 10 pm for adults.

we weren't made aware it had a gym and then found out on our last night

room was great, it had a kitchen and a living room space, so we felt we had a lot of space to enjoy the room

there is an on site shop, coffee bar and roof top restaurant

staff at the bar were a little rude.

the wifi cut in and out and was not reliable

room service cleaners was not as good as i expected

best ribs i ve ever had from room service

beach, lagoon and pools are very beautiful and good for families and kids

would love room service and upgrade in coffee machine in room

the gym was no available at all :/

pool is by peoples rooms which was weird but we enjoyed the pool

access to pool. coffee in room and lobby not too good. also dislike powdered coffee creamers!

i was upgraded to a one-bedroom with kitchen without my asking for anything. nice.

pool is very small and no restaurants

pools nice but lots of kids would be nice to have an adults only section

facilities in the resort for all ages as well as beautiful pool/spa and gym in the hotel itself

facilities in the resort for all ages as well as beautiful pool/spa and gym in the hotel itself

a 1 bedroom w two beds and a sofa bed, plus a kitchen and washer and dryer was great

facilities in the resort for all ages as well as beautiful pool/spa and gym in the hotel itself

there was lots of things kids could do. pool, beach ect

2 bed, 2 bath, full kitchen, living room, sleeper sofa, double balcony

later pool times

would like to see the pools, or at least one pool, open late for adults only

swimming pool should be a little warmer

some of the kitchen appliances were brand new

not related to the room but to the bulding - laundry machines on the 5th floor don't accept credit cards

room clean, bar and eateries downstairs, nice staff, centrally located.

heated pool? ha ha ha

accomodated me early check in coz she saw me i was sleepless from trip i need rest

didn't like that we had to exchange our bath towels to get pool towels then exchange pool towels for bath towels

you also have to pay extra for the facility amenities, like the pool, gym, and laundry room, regardless if you

the hotel smells so pretty and the studios are equipped with everything you need in the kitchen

large room, kitchenette had what we needed other than some wine glasses

laundry was down stairs and coin operated

the gym is small but has everything you need to stay in shape

and smelled like summer :d i thoroughly enjoyed my time staying there, the pool was clean and the gym was great

room was spacious even with two kids and two adults

wifi was available through the hotel and worked well

it was perfect to send the kids to while being close to watch them

breakfast can be like room service

breakfast

and too many groups of young kids

location to buses on kuhio st. poolside barmaid was all smiles. good gym. simple & sweet set up

location, amazing views from corner room and friendly staff. no problem with late check out :-)

could not give me an early check in which i did-not like

and too many groups of young kids

great for kids

enough wifi to watch youtube, netflix & amazon prime

i don't really like paying $34.00 resort fee considering i did not use the pool or the gym.

special shout out to bea at reception who went above and beyond by facilitating extras such as an early check

the pool and hot spa pool were great

location, friendly staff, complimentary breakfast, and comfort of the suite.

should have a evening time set for just adults in the jacuzzi, hard to enjoy when kids are jumping, splashing

the laundry room was so handy - easy to use and always had a washer / dryer available even in peak

access to pool and hospitality suite after check out and parties with snacks during the evening

the pool is small for the size of the hotel

pool view from the lanai makes it look like a mini resort

close to beach,clean,big apartment,free coffee in the morning,fast wifi.

good location, value for money, complimentary toiletries, coin-operated laundry, and nice

the parking stall was too narrow, bathroom too small, no daily housekeeping, no quarters to do my laundryfrom

kitchenette and lots of luggage space

would prefer a kettle and english breakfast tea with milk available

add a jam for the breakfast

i would recommend for families with young kids

pool quite small and deep, so no wading area for little kids

very small breakfast offered, and loved the kitchenette in our room

laundry facilities, good gym, bright and modern rooms looking straight onto the ocean

games for the kids, we also stayed in the partial ocean view room and was great, beautiful view of the ocean

but, the view, the pool, the weather, the sun, the beds -- they're all worth it

gym was small

there is no free wifi device which would have been really nice

we couldn't access wifi in our room and so were changed into a different room after spending an hour on phone

the wifi service is very slow. not enough beach chair and umbrellas for the hotel guest.

room service jacuzzi broken one elevator on end was scary with rattling and food malfunctions

the pool was very small.

pool area was small

was uncomfortable, elevators to parking and laundry were a hassle

and very knowledgeable anything i needed they got or helped us get, very friendly with with my kids, always went

and a small coin laundry room, which was very convenient especially after swimming at the beach everyday

great location and spa/gym facilities

they were at least 10 kids in the room

pool was overcrowded no place to sit and it was extremely loud with over 50 screaming kids in the pool

laundry location & facility needs upgrade as we were rained out when it rained

the staff is terrific including the baristas in the coffee and breakfast cafe

wifi was a bit spotty and parking is very expensive

the pool was fantastic and staff was always friendly . it was close to everywhere .

the room was comfortable, wifi was reliable, in-room coffee and tea provided and the staff was very

the pool on the roof was the cherry on top

it says that they pick up laundry if we give them at 6am at the front desk, turns out you have to take it and

+ service was great, really nice room service staff, they are polite and attentive

we found that a large bag of snacks we left in the room just disappeared, probably took away by room service

it was kids friendly too

the room service menu in the room is just breakfast but very pricey

safe area, we were with the kids and we had a wonderful time

very clean strong wi-fi my kids love the pool

pool seemed to be mostly occupied by kids, so not really adult friendly most of the time

property for a stay with small kids- the pool was perfect

breakfast/coffee bar & kitchen area are far too small for a hotel with 25 floors

the enjoyment and luxury of having a pool, gym and cafe at your doorstep is also a major factor in staying here

the pool gets very busy.

inability to use the balcony due to the noise of the air conditioning unit and the smell from the kitchen vents

the 2 big roaches we saw in our room, wifi didn t really work and only had 1 working

the pool was nice! kids loved playing even though it was january.

the room with the kitchen set makes everything so convenient for us when comes to preparing our own meal

glad that they were pet friendly, loved that

7 out of 10 of your dryers do not work in laundry

gym was well equipped

did not like the escalator in and out, and pool was a little small.

gym was a little small, hard to work out with more than three people in it

great gym and gorgeous pool and lobby area adorable welcome basket and rooms were a good size

their restaurant serves great breakfast

we could also hear kids crying & door banging in the room next door

really liked laundry availability on first floor as well as convenience store in the hotel

is duke s bar located downstairs beneath the balcony with extremely loud live music from 16:00 to late night

they also had laundry facilities which came in handy

order room service one night and by the time it got to my room 1 hour later it was cold i wasn't

the room was clean and comfortable and came with a fully stocked kitchenet and fridge

wifi dated

onsite laundry is awesome that you can use an app to pay with

unstable wifi connection

love the kitchen.... not able to find many hotels in the area with that amenity!

the amenities were good, the wifi was

the gym was well equipped, and we used it a few times

if my kids were still small, i’d stay somewhere that actually caters to children and has plenty of

00 for a night and the place has no room service

all the services from hotel cleaning staff, tour desk, bar and food service people were just wonderful -

money room was good size for myself and my two daughters staff friendly and helpful coin operated laundry on

comfortable bed, laundry, cleanliness, vintage decor

when you are traveling with kids who spend their days moving between the pool, the beach and snacks, a daily

be more thoroughly cleaned by the cleaners everyday and that the tv needs to connect to the hotel wifi and that

comfortable for a family of 6. easily accessible and on site laundry.

didn't get the room we bargained for and got one with no view and no wifi

i wish the wifi was in the room.

had a nice pool bar with nice snacks and swing seats

no wifi in rooms - you need to go down to reception (can get crowded there in evening because of it)

pool and spa were perfect, especially after the marathon

wifi reach assigned to each room individually

view (canal, golf course, hills, palm trees)

the room was spacious and pretty decent views as well as a full kitchen with a large fridge which kept our

a/c in both rooms, full kitchen and parking they have a parking garage price is the same for hotel valet

one bedroom was very clean, kitchenette a plus, very clean bathroom and living space

stove in kitchen for those who cook

position and large clean rooms good kitchen

not much to choose for breakfast

wifi strength could be better

the room is perfectly good, and the restaurant and the bar are cool as well.

only 2 washers were working in the laundry room so it took longer to wash that i d have liked.

pool, gym, view, location

free wifi too

kids loved the hotel pool

the pool area has a great atmosphere

do miss the buffet breakfast

area got very crowded in the afternoon and it was hard to separate the general swimming from the kids

area got very crowded in the afternoon and it was hard to separate the general swimming from the kids

my kids liked them

the pool for my kids as well as the fruit provided at the pool

would surely recommend for family since the room came with a small kitchen with fridge, microwave and

the kids loved that they had free cake

the view, staff, gym, and location

young gentlemen that locked up pool and gym was super helpful

bedroom unit with kitchenette, sleeping spaces and fold out couch worked well for 2 adults and 3 kids

the breakfast room service meal was not as good as the dinner room service meal.

happy hour at the bar with good food options

great breakfast buffet and onsite coffee shop

the location, soft and fluffy pillow help my kids rest well after an adventurous day around the island

no staff in the gymnasium to help visitors

wifi efficient and coffe-the in the room

the hotel has a little kitchenette with a microwave refrigerator coffee maker and table

the rooms are clean, have everything you need, laundry facilities, free beach gear to use the staff are amazing

location,price,facilities,friendliness of staff to allow me early check in

there is laundry on the premises

pool bar didn't sell alcohol but you were allowed to bring your own alcohol to the outdoor pool area

close to everything , big room with kitchenette

nice location, polite friendly staff, on-site laundry, everything we needed.

the next morning, i approached the front desk to ask for laundry detergent so we could wash all our clothes

pool area, beds, consumable

poolside bar & hot tub area (with torches for lighting) was so relaxing in the evening

hotel was pet friendly which was a huge help

wouldn’t give us early check in

was under construction and half torn apart, kitchen was closed, $40 a day to part are you kidding, should be

and the staff went out of their way to give all guests nice perks, such as cold towels by the pool

our kids loved the staff, the pool, and the free dvd rentals

the room was nice, not brand new, but very clean and comfortable with a great view over the golf course

walking distance to beach. friendly staff. pool on ground floor. late check out given.

we arrived late and needed to do laundry and were still accommodated

hotel is great its busy and lively and the pool is great

all staff were so friendly. it was right on the beach and with kids that’s very convenient.

this is a great place for young people with no rental car and no kids

beach towels and donated beach toys for kids good ac can access netflix on

parking issue and no laundry room

this is a great place for young people with no rental car and no kids

kids got stuck in 1 of the elevateurs but was quickly resolved

pool, i found the area noisy from machinery fans, but others people, especially those with kids were enjoying

laundry facility available, great place

a very accommodating service for early check in and late check out for flight connections a first class stay

the kitchen in our unit made our stay more cozy with homemade cooking and saving money

only appears to be a one off problem, but there wasn t any wifi in our room and only in the lobby

the kitchenettes could use some sharp knives, chopping boards and other useful utensils.

close to shops and beach and also came with laundry on site

location, lovely staff, enjoyed the music & hula monday night, nice to have a kitchen in the room

location. cleanliness. staff. pool.

no outdoor area to sit no laundry facilities.

my standard queen room was compact but quite comfortable, with very fast wifi

very good wifi

laundry room, had to walk to a public laundry place

espite having some buildings in front of our room you could see the beautiful blue colour) , wifi worked perfectly

too many kids at the pool splashing around

no more brush and wifi

excellent facilities (gym was great), excellent location.

the pool and spa areas were a bit busy at times, and it could be hard to find a spot, but overall the facilities

there were so many unsupervised kids in the hot tub at all times

it was always full and many times kids were in the hot tub with pool floats without any staff putting a stop

room and 10th floor pool and bar area.

there was no laundry facilities at the hotel.

hotel laundry was $4/ load

clean rooms, comfy bed, great shower, awesome pool area with bar

room service breakfast was beyond expectations

location, great amenities, restaurants very good and poolside bar had a varied food choose

was very easy and fast, room view was spectacular and the room service staff was so friendly

loved the poolside bar the moana terrace

pool bar happy hour good except pulled pork, not so good

pool, gym, free beach towels, free beach chairs/umbrellas/paddle boards etc

very close to the beach, good wifi

poolside relaxing

the pool isn't huge and lots of kids enjoying it, so left it to them as the beach is just across road with warm

enjoyed the pool, great guys at the valet , was really awesome even when they were super busy

also very close from the zoo if you have kids

one night there was a little noise from someone in the room next to use i think due to smaller kids

they also provide complimentary late check out that was really continent for our

add self-serve washer and dryer so guests can do laundry, especially guests with kids

great wifi

i found old cookies and kids toy behind cabinets, bathroom floor very poor cleaning

wifi was not working on our floor ( 10th) we were informed some floors have a poorer connection we

wifi was a public network and when they did make it private, it was really slow, so i had to use my

location, pool, work out room, coffee in room, good view, friendly & helpful staff

the tv didnt work (stuck on the home page), just used wifi to connect to internet to stream movies