we booked because the property claimed to have a pool but the pool was empty.

wifi bad , can?t connect wifi into laptop, 10 times went downstairs to get key programmed

i got to the hotel there was nobody at the front desk, but there were people hanging out in the parking lot

one even locked herself in the laundry room and squatted for the night

people just sitting on the ground of the parking lot, people roaming around the cars and my car in the parking

pool and fitness center were very clean and the sun deck is a really cool place to take a coffee

could use a few more pieces of equipment in gym

only slight negative we had was the pool water was cloudy

could never able to get in touch with the room service or front desk from i'll room phone only if we call with

love the 11th floor view and room service was fast and the good was great

did not have wifi, and no soap in the room.

front desk staff, amazing, four stars! great value, and pet friendly.

was very helpful and accommodating regarding the wifi not working; they use 24hr codes here, and out of the 5

plenty of parking

i wish they had free wifi.

we went to the bar and had a few drinks

airport shuttle runs 24 hrs, no reservation needed

liked the shuttle to the airport, friendly staff at bar and restaurants

cold pool

they were wonderful and the restaurant and bar were open early to late at night

once in our 5 night staydid they ever do any kind of room service, not even fresh towels

decent size of room, quietude, cleanness, nice hot water and decent wifi.

great laundry facilities

carpets were slightly dirty

room was fine - comfortable beds, good wifi

pool and employees

pet friendly.

sunday parking, weren't aware that we weren't getting our room cleaned saturday.

hotel is convenient to bwi airport with free shuttle services to your departure terminal

great location, nice small bar with restaurant, amazing staff and great shuttle help

good breakfast, nice staff , free shuttle to casino, mall and airport

of fruit water available for you to try, there was a dennys literally next door, and the mall and casino were

friendliest shuttle driver ever

ev chargers should be monitored and removed when finished

close to casino and mall

and mostly the no pet fee

i wish the kitchen could have been open for room service.

oh up of kids we’re running on my floor at 2,3 o’clock am for awhile

no microwave in the room which isn t great when staying with kids and reheating dinner

was terrible kids in room 508 were just so loud in/out he door

staff, room, comfort and free laundry and gym equipment

loved the layout of the king bed suite - separate living room area, kitchenette, bathroom, table to eat on, and

was welcoming my room was clean when i checked it it was near a lot of restaurants and shops near casino

they say to just stand on opposite side of parking lot

best part was laundry was free

the only bar opened after 10pm is tiny in a small room and way over heated every night

facility, pool, gym, and aesthetics all around

evening and morning staff - front desk, maintenance, room service - always above and beyond

accommodations were great, but breakfast offered only one piece of toast and a single sausage, which i found

i loved the location i did t have breakfast the staff was superb

a lot of kids in lobby playing

no room service no laundry

they didn t utilize the outdoor bar area. it was only for special events.

checked out on easter sunday, kids were happy for the whole day with the little treat and toys they got

gym was decent; big and enough cardio and weight machines along with two peleton bikes

need have better customer service an need fix the wifi

the price and early check in

i got to my room with my kids open the door and it smelled so bad like cigarettes

and other bugs in the room, gaps in the doors, and the wifi was weak at best but rarely

the ac was broke only one towel i booked two rooms two adults 5 kids asked if we could both rooms next to each

is more family oriented; as such, we were unable to use the pool area because of the number of kids using it

breakfast and decor of the room.

breakfast options during a pandemic aren't great. wifi is slow.

pretty well i got there a little early and the manager she was really generous to let me and my kids at least

the pool was way too small.

no hot water in the sink and it smelled like weed and cigarettes. it was a non smoking room

well lit parking and rooms. staff friendly and accomodating. near where we wanted to be.

booked two king room no smoking through booking website, but when i arrived there they gave me one king room

the internet wasn t working my entire stay- people smoking everywhere

rate was decent for the holidays. the onsite laundry services was convenient.

breakfast and location were perfect

this hotel is pet friendly and very accommodating in that regard.

to swim, didn't know about booking time for the pool

the bar seemed to be understaffed and closed early after the ballgames.

the room service meal was very generous. the view of the ballpark was awesome.

ran out of time during my visit to take advantage all of the amenities offered such as the indoor gym/pool but

laundry was a little pricey.

great location, very nice restaurant, good gym

shuttle was very responsive

there were kids running in the hallway and i didn t like being that close to the elevators.

good bar in hotel too - i didn t eat there though

are washing towels you cant wash bath robes the bed sheets had a crusty feel to them think it was laundry soap

loved the coffee bar in the mornings and the complimentary wine selections in the evenings both being handled

the only place that had an door was the kids room/bathroom and closet

we loved the idea of the room we selected as it was two double beds and a bunk bed for our kids

the mini kitchen and bed was delightful

accomodations were great,the gym, the laundry facilities and the overall comfort was great ud83dude03 so nothing

unexpected charges when i arrived no parking no valet parking and pet charge i was totally upset

great wifi and the location was perfect for going to a concert at cfg arena (just a few blocks

didnt stay in the suite long enough to use the laundry or gym

breakfast stopped at 9am during the week

friendly and helpful stuff, we got an early check in and also nobody rushed us out of the room and said that we

the rest of the bar staff had us feeling special and were excellent mixologist

breakfast is not fully included in the room price even when it says 'breakfast included'

hotel or the neighborhood/local spots to visit/transportation options; not much on the menu for kids/picky eaters