very helpful staff who helped us find parking nearby and

ended up a few

parking was incredibly difficult to find, would have been good to have a parking lot to navigate to

your way to the hotel was difficult and stressful and parking was a little tricky

wifi only in the reception/courtyard area which is fine but becomes difficult in the

the view from the terrace is beautiful

many activities for kids

hotel with wonderful facilities, lots of green space, 4 heated swimming pools excellent for kids, lots of bed chairs, towels provided

great hotel especially for the families with small kids , alot of food choice , friendly staff

the hotel also has a spa facility for an extra cost, right next to the pools

our kids aged 12 and 8 had a super holiday

the food at the buffet was a little bland and lacked food for fussy eaters and kids but it was okay

the wifi was shocking, temperamental at the best of times

good for families with young kids

wifi was very poor

breakfast had a variety of choices

the pool bar was also great

enjoyed the aqua gym class and stretching on the beach close to a few restaurants and

gym is very poor - not enough equipment and what exists is shabby and in poor shape

food choices are breakfast good. plenty of loungers/ seats round pool

would have appreciated warm water in the pool.

the breakfast was good

the breakfast at the golf club right next to the hotel was amazing with a great view of the

cold swimming pool

the breakfast at the golf club right next to the hotel was amazing with a great view of the surroundings

no entrance for them for covered pool or area with swimming pool for kids

the pool was great (althouhh slightly cold)

amazing facilities, fab hotel for adults and kids

entertaining program for kids and adults was amazing

enjoyed every single things there, from the stuff and breakfast, the rooms was very clean stuff very friendly and all perfect

the size of the gym (smalñ) and the pool isn't heated making it chill on winter days

exceptionally friendly staff, amazing kids club staff, good food selection

few self-service stations around hotel and drinks from bars are great

lot of variety in the breakfast, lunch and meals separate pool for the kids, lots of seats next to the pool really happy about our stay

we was staying christmas week,weather was super amazing and swimming pool was warm enough to swimming

particularly bar and reception staff

also, the pool side snack bar menu is not included in the all inclusive either so a tad confusing when you first arrive

close to the beach, breakfast was fantastic, facilities were first class

gym is not really a gym, several machines are broken and others are outdated

that we couldn’t use the snack bar until 11 so couldn’t help yourself to the self use coffee machine

very comfortable, facilities fantastic as was the staff and the breakfast

room service twice a day

i didn't notice the glass :d) i can't even say more positive feedback about the atelier coctail bar and about the siam spa

they allowed us late check out

+ stunning view in restaurant and terrace + super breakfast + big fitness room + very nice show kitchen diner with 8 people + amazing spa, very relaxy + partner was ill and all were very very

the hotel, its gardens and the pool are fabulous

breakfast with wide range of food and super eggs freshly cooked however wanted

beautiful room and view! breakfast and dinner very good!

the plants in the atrium needed to have the dead leaves picked out of them, the plants in the pool bar needed some tlc

breakfast and dinners were lovely

little investment in the gym could transform it massively, right now it is a basement with no actual space to move around

swimming pool and gym were also excellent facilities to avail of

breakfast and dinner were fantastic

onsite gym, limited amount of sunbeds.

very poor gym facilities

the gym could also do with an uplift as equipment was old

gym could have been better.

highlights were the royal level facilities, the staff, the breakfast in royal level, the crossfit gym, crossfit coaches and the location

it didn’t feel too big and impersonal and the kids team and staff quickly got to know you

such a big tv in the room without netflix service ( that should be implemented ) ; outdoor gym facility busy for most of the day , and not really accessible after

the gym is great thanks

staff were very helpful and friendly, it has a good gym, laundry facilities, nice shower, big pool and is gay friendly

kevin, javier), location of hotel, super comfortable bed, excellent cleaning nice pool area and bar room well equipped and good size, great

and very friendly staff including being given late check out by kevin

good situated, very friendly and helpful staff, comfortable beds, great wifi.

pool is great - plenty of chairs and sun or shade for every guest

got room 319 very noisy due to outside machines hotel next to us but we got a late check out

air conditioning could be stronger more towels available at the pool.

staff. location. cleanliness. breakfast all excellent

we were right above the main pool bar area, which we thought would be noisy but when the sliding doors were closed you

breakfast and dinner buffets were delicious and with plenty of variety

great breakfast and dinner. beautiful view from the balcony. close to the shopping centers.

there is a gym and a spa and also an outdoor bar with lounging area which is stunning

the gym could be a little better equipped.

great staff excellent food adults only

no attractions for kids except tiny playground

nice gym and pool area

location is not pleasant - squeezed in the middle of multiple holiday properties, sport fields, golf club

safe for families with kids and hotel is not located at the centre of crowds of tourists

lovely swimming pool

good place with pool and bar

pool and sauna very good. i liked it. the room was separated from living area and kitchen.

staff outstanding especially david the lovely bar manager

from everyone, but a special shout to raul on reception, and to eduardo, ayoze and valerio at the bar who make the place what is and are such fun

extremely nice staff, pool, terrace

eat at pool bar - good menu at reasonable prices and nicely presented

well equipped gym and biggest plus, a pool that was actually heated sufficiently that we could swim

from terrace at the breakfast is amazing

thank you rita, the young lady who is organising activities on site: paddle,yoga,golf and kids activities

aside from the very charming and spacious bungalows with sunbeds and terrace, there were many pools available to choose where to swim and tan (they also offer towels for the pool with a 10€

in the popular hotel bar by the sea, one singer cleared the bar at around 5pm

i would have probably liked some ambiant music by the pool area.

the food, buffet for breakfast and dinner, was fabulous - wide choice and well suited to anyone, like me, with multiple

excellent hotel with superb facilities and great choice of food for breakfast and evening meals.

great hotel for family with kids. great space. clean and very kind staff.

was large and well-appointed, there are always beds at the pool area, small but well appointed gym, great massages, good food

was a great pool, amazing service, and the included breakfast was incredible

had a corner sea/pool view room which was fabulous

great pool, nice breakfast, very friendly staff, overall clean and stylish facilities

minor - wish the gym opened before 8

small gym and spa area

gym could've been bigger and more accessible water facilities.

not for a late riser if you wish to get a sun lounger by the pool

th some exceptions on reception) - amazing structure - great for families - great location - early check in and late check out - comfortable bed - clean rooms and structure - amazing view -

-snacks between bf/lunch and lunch/dinner would need more variety -snacks at the evening bar only include peanuts -pools close to early (6:30pm), when the sunset is ca

kids club included an animator, and she was so so nice organizing every day activities

spa pool needs some attention and so does some areas around the sunset pool

the views from the sunset bar and the gym are amazing, an ideal place to go if you want to disconnect and enjoy

that initially nobody could explain that you can't leave the golf resort on a racing bicycle

room service quality

wonderful fully fitted kitchen which was a great help for us

the apartment was spacious enough, super clean and very well-equipped (dishwasher, spacious kitchen fully equipped, washing machine, parking)

her apartment was clean with well equipped kitchen

the kitchen was absolutely fine, but the living room was a little bit too small

although the bar and restaurant were closed due to the pandemic they were planned to be opened soon

in the heart of city center, pool, fantastic chef, friendly, professional and courteous staff, room was clean, bathroom was huge

the roof top terrace with a dip pool and bar is perfect for relaxing after a long day walking the streets of vegueta and triana

lovely rooftop terrace with a view and and small pool

pool terrace great with help yourself beer and wine

central location, helpful friendly staff, rooftop bar with wonderful views, breakfast was really nice, cozy; we will come

roof top bar was a great place for a night cap, thanks alberto

the rooftop bar is phenomenal with the most incredible view of the cathedral

the bar on the roof had amazing views

i got an early check in and the staff on reception were lovely

in the centre of the stunning old town, lovely room, roof top honesty bar and sun terrace equipped with sofas, sun beds, fabulous breakfast and exceptional

fantastic and huge breakfast freshly made

the rooftop area was comfortable with a plunge pool and operating a well stocked honesty bar and with superb breakfast facility

beautiful hotel room excellent staff super friendly breakfast outstanding great location honesty bar on roof with small pool plenty of seating areas to chill

breakfast was a real treat, with delicious options to suit everyone’s tastes

the breakfast was always freshly made and delicious

breakfast was excellent - fresh produce, wonderfully presented

the staff was very friendly and the breakfast was delicious

location right next to the cathedral on a pedestrian street very helpful staff lovely breakfast well designed stylish

excellent location, lovely room, helpful personable staff and excellent breakfast.

friendly, clean, comfortable and great location and facilities. brilliant breakfast and gym.

gym is a box with a bike and a weights machine

roof top pool & gym

pool and rooftop bar were lovely, the drinks were great

lack of room balcony/terrace - very tight room size - super poor gym - absence of place to have a dinner (even room has just one

very clean and tidy and service was very good especially the staff in the bar joined to the hotel

there's also a sizeable gym with reasonable equipment, which we used every morning

the best thing about the hotel was the gym facilities the hotel operated with

my partner used the gym during our

snack bar good value

was stupendous throughout the entire hotel: from check-in to rooftop restaurant to wellness to room service and contition

the spa and gym are wonderful, the staff lovely and the relaxation massage by carlos was superb

the incredible gym

ults only - no kids

greatest staff ever: especially cindy and calors