i liked the beach for the location, the pool and bar was great too

many places for the kids to have fun, as well as fun activities all day long

kids pool vicente at bar hugo at pool

spa, gym, cleanness

view, which was outlined in the reservation) also they came up with an extra charge for one of my kids which

receptionist allowed an early check in delivering the breakfast through the magic box

menu for the restaurant and room service could use some updates

the sunset bar was fabulous

the room, pool, mini breakfast, constant attention from staff, the sunset bar

i was upgraded to a private pool

the room service is really tasty and they set it up like you are at a restaurant

we had breakfast at la nao every day , it is very good , a bit expensive to be acapulco, but it is worth

the food was regular except the breakfast very good

temperature of our pool was too hot and the air conditioning wasn't working as good as it

views, very helpful staff, large amount of private space in and around the villa

close to restaurants and casino

old gym

good price, swimming pool, walking distance to the beach and shops, help with calling a taxi.

location, good air con, big tv with satellite channels, nice and quiet, good staff, great pool with bar and

wifi is not good.

the dirty pool

the pool was very dirty and dusty but it is the fault of the building maintenance and not the person

it was nice but need have the pool clean

service very slow and food from the pool restaurant totally average the bar is pretty average just two tvs and

good views!, great food, big pool!

i have been using the gym in the hotel almost every day and i never saw anybody wiping the floor or disinfecting

beach is great; the pool is enormous and the food excellent

location, very clean territory, amazing personnel, great food everywhere: breakfast buffet, pool bar and tabachin

facilities closed, pool areas closed, reception staff not very friendly

the restaurant la chula to crowed and had to wait more than 20 minutes to seat for breakfast

free parking

the pool was great with the kids.

covered parking spaces next to the rooms

free wifi, parking is included

we had the possibility to wait at the bar on the pool, but they didn't offer a free coffee or anything for the

areas were closed, also no mini fridge when traveling with little kids and no fridge in the

good breakfast and wifi

no internet in the rooms on a certain side of the property. had to go to libby to access wifi.

small beds bathroom has mold no mini fridge in bedroom room service food was ok to expensive.

you pay for palapas, for gym

about this place is location, twenty minute walk to princesa imperial and every room comes with a parking space

place and the pool, food excellent ud83dudc4c

also loved the pool, where i spent a lot of time

i also had to pay for the kids when i got there

there was not a mini cooler or a mini bar in the room

bar closes quite early at 10pm

parking - need 4x4 to get in / out check out - no one had a clue at 8am whet to do despite their

wifi in the rooms and very bad in designated areas like lobby where it was supposed to work

breakfast was great, dinner/lunch options varied and staff was great.

really dirty pool

except a wifi. completely not working

starbucks and golf club de acapulco across street

everything was good. the room, the pool, and especially the restaurant.

wifi is weak and stops working, then you have to log in again

smaller hotel, very friendly staff, nice pool, beach is beautiful but at times sea is rough so swim with caution

also, the wifi was very spotty and on/off

i also had 2 family members who live in acapulco drop off my kids at the hotel since i was unable to at the

location and pool

the doors in the room, like paper, you hear your neighbors as he snores, or the kids are playing

wifi weak, every time must reconnect

the breakfast buffet is too expensive, 380 pesos per person

great view, felt pretty quite and private has everything you need; bathroom with warm water, kitchen with

kitchen facilities are useless, 1 folk 5 knives 1 glass a cook to with nothing to cook with

pool and the access to the beach

was so old, nothing in kitchen, even forks, no one glass

the pool and the view

parking spaces but there was parking provided across the street

the pool and the area around the pool are very inviting

very good wifi

the rooms, the facility and the service and the food served at pool side and beach

view from the balcony (my room was on the 10th floor), big room, wifi worked great, excelllent pools with a

was impossible to sleep in our room due to a bar across the street using sky lights that, as they rotate around

service from some of the waiters working in the restaurant by the pool should be improved.

having your own car and parking it at the hotel is also a good option

there is not much to see or do within walking distance, so you should have a car (parking available on premises

the hotel has a small outdoor swimming pool with sun deck and bar

only have a cardio gym

we were under the impression that the hotel had an airport shuttle so we could use that to get to the hotel,

there is no orientation for wifi, towel services, and explanation about our rate

we were on the 24 floor and my 5 month old was very fussy so i had to take my kids soaking wet back to room

i didn t like that the bar didn t stay opening after 2 am

pricey breakfast

was so crowded and there was not one staff supervising the pool, people playing rough hurting kids, throwing

was a bit loud at night in my room, as the parking area was right outside my door

pool was under repairs & not available room needed work & a good cleaning lock box was broken

loved how close my room was to the pool, and how centrally located the hotel was to the beach

on the bed and couch, the tv was so old and dark you could barely distinguish the picture, there parking was

an email letting them know of our arrival time and they asked for a deposit for the tv remote and pool towels

enjoy our stay at ritz acapulco, the adult pool is great, the buffet with many options and the all inclusive

the dinner could have been better, but the breakfast was great

the pool was rather small for the amount of guests and became crowded and dirty quickly.

pool bar and bartenders

very small swiming pool for adult people

pool was not well

the pool is small

privacy around the pool

good, nice pool

being all inclusive the lobby bar was not fully attended and therefore had to wait some time on many occasions

no wifi in 17 floor i have to put 18

the view is amazing, and the pool is very nice. the food is also tasty.

we wanted to watch the tv but it wasn't connected to wifi

value for money is good, pool area, staff is nice.

simple, but was good, close to markets, good air conditioner, good tv and pool

pool

unfortunately if attending anarchapulco there is very little chance of using the tiny pool which is only open

the room has everything you need! there is a small pool

was no internet connection in my room, i had to stay at the lobby to get some wifi connection

and big beds, the staff is super friendly and helpful, they cleaned the room everyday plus the parking despite

the swimming pool is really good the facilities are always clean and the staff is friendly

cost value of the stay, including the pool wich was amazing, super comfortable and big beds, the staff is super

the kids pool and the regular pool were great!

the kids pool and the regular pool were great!

their own restaurant was temporarily closed and there's no public parking

great ocean views. wonderful pool.

gym did not have any fans or ac

you get a plastic bracelet and you have to wear it the whole time. the wifi is not very good.

the parking lot seems okay, but one drives a bit further and omg awful

the noise from the road the kitchen wasn't equipped (no dishes, no coffee maker etc.)

i loved our room. very clean and had a beautiful view. they have a little parking lot too.

close to the beach, secure parking

the swimming pool was

sun & road noise was too much, we requested to move to the opposite side to see the back garden & pool, which

they didn t have a working wifi, no hot water and parking is very limited

pool was good

it was ok bed was fine, hot water, parking, etc

the service was very good, the wifi was strong, a/c worked and it was clean

warm reception tidy and clean rooms comfy beds with ac reliable wifi close to the beach

the wifi was very bad.

wifi wouldn't connect in our room

t work in the first, the second had been smoked in so much it promoted an asthma attack, and the wifi didn

wifi could have also been

wifi did not work in the room.

very good hostel,ok staff,wifi perfect,tv with sport channel,good position

strong wifi

location was good, pool facilities

bedsheets with at least 5 large brown stains, wifi did not work at all, took payment in duplicate on first night

the swimming pool

the swimming pool was scary

good value, ac, hit water, very good wifi, clean, good location in old town

if someone is playing billiards on the ground floor at night or having an alcoholic party by the pool, you will

and room service always smiling and willing to help), very clean, comfortable beds, excellent wifi, and the tv

strong wifi connection and good air conditioning, small pool on the roof

strong wifi connection and good air conditioning, small pool on the roof

acapulco bay and la quebrada - the rooms are nice, the bed was comfortable, and the courtyard and pool are very

its has parking

the place has a big, private and safe parking space

the pool was nice and it was handy to have parking

the pool was nice and it was handy to have parking

pool was open till late

free gated parking

fantastic view. pool area is great!

long line to wait for check in, check out and for a breakfast or dinner

you either went to a restaurant or had to call room service for ice (which they would charge for like an order

good breakfast

we had breakfast included, which was amazing, had plenty of choices

food, the room service menus lunch and dinner are the same, the wifi, once you walk out to the balcony, you

very clean, lots of restorants that are included in the price. very good swimming pool.

adults only pool where children come to swim and the staff do nothing to stop it

adults only pool where children come to swim and the staff do nothing to stop it

one bad experience was at the pool area

the facilities were great (pools, restaurants, overall atmosphere