breakfast buffet, clean. staff were kind, let me do early check in

the parking was always available

overall, a good value for a family with young kids

watch your cars in parking lot, hotel next door had guys hanging outside their work trucks smoking weed outside the

the breakfast was very good

got an early check in staff were very pleasant and helpful

than the check-in time, but the manager checked us in for free and told us a lot about the free shuttle to universal orlando

parking was easy, check staff were friendly and hotel is clean.

location,comfortable and great breakfast.

clean, quite good choice for breakfast, friendly staff close to universal, and free parking

got an early check in with no issues

needed early check in, and they provided at earliest convenience

i booked this hotel because it is close to universal, where i plan to let my teenage kids ride the shuttle to the park as i go to my meeting at ucf

full free breakfast and large comfortable room

what was really great is we were able to book a room for 2 adults 4 kids

love everything about the hotel the location and the way the staff accommodated to our early check in

could have been very small shampoo for kids.....no tears.

breakfast was a nice selection, i enjoyed yogurt with granola

friendly and we were able to get everything we needed, including toilet paper, trash bags, and laundry detergent

spacious with kitchen and simple silverware and cups

was given an early check in at noon because i ended up getting sick from one of the rides and it was very nice

not keep their commitment for early check in

the presentation was phenomenal and was granted very early check in.

i loved the boat taxi, the fact that there was a laundry room and the gym was awesome, with everything you could need

pool bar drinks way over priced

early check in.

room was clean and the decor was very nice, they also allowed us early check in - they have restaurants on site as well as a starbucks and you also receive a warm

-arrived extremely early and they accommodated an early check in for us -the hotel is very clean, the housekeeping

location to universal studios. early check in

early check in without charge, receptionist was very helpful

staff were brilliant couldn't thank the gentleman on the desk anymore, he helped with an early check in said i had buttered him up with my warm attitude towards him haha he was so nice

check in process was easy and early check in option meant we could make the most of the

was great but not enough staff on duty for early check in for access to universal

location and use of water taxis, early check in to use the bag storage and get passes into the park

was great but not enough staff on duty for early check in for access to universal

they gave me early check in at 11 am that’s so nice of them

the shuttle's fill up very quickly!

we enjoyed the pool, room, location. everything was great breakfast and restaurant awesome.

friendly staff. great pool. location.

the property is close to universal with shuttle buses.

the staff was kind and i could actually do an early check in without previous notice

room was clean 2- early check in 3- coffee maker wasn’t clean but just 1 min after i called front office they

free water, wifi, comfortable beds, even early check in and keeping luggage for early arrive to hotel

the staff was amazing and friendly even let us do an early check in and help to get a room near our other party

early check in

the woman at the desk tried everything she could to get me an early check in

breakfast was really

large room, good breakfast! pool, rooms clean

all the amenities. gym, laundry, meeting room, on site car rental.

excellent facilities, gym, laundry, parking

early check in

staff was very friendly and inviting. also very helpful and accommodating for an early check in.

laundry room out of order

asked for a room by the pool and they had one available

room was right next to the laundry room so it was quite noisy

she was also amazing with our early check in and went and cleaned a room or us herself

they got us early check in for free

the pool area was nice and on the bed were some towel-swans - really nice

free hot breakfast with gourmet coffee

pool is amazing and the staff were really great

initially let them know that we needed early check in and although they didn't have anything available when we did check in, it was less

as she warmly welcomes us and specially designates honeymoon badges for us and accommodates our early check in

very much appreciated that we were allowed early check in

the staff helped us to arrange early check in which is great

space of the property and the kitchen area.

loved the pool, the housekeeping attention to cleanliness, early check in availability, and walking distance to restaurants and congo river for miniature golf

free early check in

the reservation said they have breakfast included, pool and laundry

laundry available on the premises

amenities (there's microwave, coffee maker, hair dryer, towels and laundry bag in the room)

cleanliness, fast check in process, early check in available.

super fast early check in

when we got in, we were super tired, we drove many hours and asked if there’s a chance for an early check in

located near the biggest mcdonald in the usa for kids

of room, breakfast included, cleanliness, friendliness of staff, pool with hot tub, shuttle to and from parks

early check in

staff wonderful! able to early check in and terrific location.

was great allowed a early check in, and when our flight was delayed they allowed a much later then the standard late

the location was 4 minutes from universal and they had a shuttle bus to and from

cute small gym and a nice pool

was happy with the customer service requested early check in they was able to assist

adjoining roo early check in

breakfast would be good for kids

they were so nice and polite to my wife and i, my kids enjoyed their stay

big pool

they had my room ready for the early check in.

the staff here were incredibly friendly and kindly provided an early check in

laundry room needs work

i washed some clothes in the hotels laundry and it was quite dirty, for whichever reason

staff reiterate what services are provided as well as commodities such as workout rooms, pools, laundry rooms would be an amazing help to feel more at home

made us feel very welcome and advised us on early check in, luggage storage, etc as we arrived very early

i liked the early check in time and the

kids loved the pool and the game room

laundry room, cafeteria

i also appreciated being able to do some laundry during our stay

stayed here on our visit to universal and our plane arrived 5 hours early

early and found there was an issue with the amended booking and only one of two nights was showing

especially that there were no issues (or sur-charges) for an early check in

for an early check in on booking

great pool and hot tub

early check in

2 bedroom accommodation. good coffee shop, free bus transfer to the parks, early check in

much appreciated the early check in which gave me peace of mind for the rest of the day

like the deck in the back very nice view, the bar that leads to the back jacuzzi and pool area and large chess game

the amenities the room the pool and stay was amazing. i will be booking again soon!

staff was awesome in accommodating an early check in

the breakfast, deliciousthe room, bed, ammenities.

i was scared and ashamed with my kids

it's also only 1/3rd 5ft, so if u had kids

old, elevator is not inviting and buttons broken/digital floor sign clitches(kinda scary for kids)

i liked the, early check in as i was tired and ready to rest after my plane got in

our room was refreshed daily and they do maintain a very clean and refreshing pool my kids never wanted to come out

big rooms lots of space. kids loved the pool after long day at universal.

the breakfast was amazing, the pool was clean and all staff was super friendly

kids loved the breakfast especially the waffles

early check in not provided despite having rooms available 2) additional amenity fee charged 3)

bring breakfast buffet hotel has swimming pool and gym hotel with good price for the

breakfast for hotel is good

shuttle services to the parks, hotel located close to universal parks, great location, gas station,

with bed are hotel inn at wheeling chicago illinois is my best experience so far but grand hotel breakfast is awesome too i like those staffs

early check in

tried to get early check in, unsuccessful. staff could have been more friendly

sorry don't remember her name, but she helped me with my stay and early check in

$1 then turn her back and don t pay attention to us , then i said we already tap the card

the lobby is stunning as well as the pool, gym, and security of the building