very accommodating reception allowed early check in and late checkout

the pool area over looking the duro river was

was not adjustable and very weak, my partner wh is a size 12 fitted in the bath just, i did not room service made a few errors with our

outside pool, room view, breakfast, very clean, free parking, spa free upgrade room with river view fresh port wine as welcome

would recommend a rental car, parking in the city was ok and cheaper than we expected; please note that we visited porto off

across from the train station, so good for an early or late train

the second floor)

wifi was not password protected and dropped out more often than not

reception staff spoke english and free wifi

clean wifi is working perfect 1 minute to the campanha train station and metro the prices are very

early check in, value for the money

room service food was poor quality - we had the burger which was not enjoyable

also very clean and both the bar food we had for dinner and the breakfast were very good

as we didn t have breakfast included in our stay, the only way to order coffee was from the room service menu which wasn t available till 11am which wasn t ideal

the gym outside is a good addition

roof terrace & breakfast requested rooms together & this was arranged for us together with an early check in

they arranged for us an early check in

hotel is right up against a cliff - probably why wifi was spotty. breakfast buffet outstanding.

brownie each) the kitchen staff quite rudely

we tried to log on to the wifi, instead of the password coming up, we got sent to a web page asking for us to input name,

very kindly accommodated an early check in for us and made sure to do everything possible so that we have a relaxing enjoyable

plane arrived early in the morning

we loved the staff, breakfast, bedroom - luxurious bedding, towels and bathroom accessories

breakfast with eggs benedict and avocado toast was amazing

the outdoor area/pool very attractive

room was spotlessly clean and got early check in

the location and the rooms good size and rooftop bar and the staff

the rooftop restaurant and bar are absolutely fantastic, with stunning views

hotel doesn’t have a gym (unfortunately) but the staff was helpful in finding me a gym

a very good choice of restaurants and bars nearby

was trying to check in early as i arrived in the morning

early check in

location,cleanliness, staff friendliness, early check in, thoughtfulness, available parking

t a deal breaker at all) is that the food, especially room service, was a little on the expensive side

great clean facility!! super close to laundry and great restaurants!

we were offered an early check in, which was much appreciated

although the roof top bar could use a facelift

lovely rooftop area overlooking porto with bar and snack service

desk and a guy with very poor english said they ran out of towels and they were waiting for the laundry, then he wrote my room number on his hand

the bar was reasonably priced and very friendly staff

which was huge and the staff went out of their way to be helpful in every aspect (including an early check in and baggage storage because we had a late flight home)

room service had to be reminded to provide soap

the spa is also very nice

the location is superb, the restaurant breakfast delicious, staff is very accommodating, and the spa massages are perfect

the outdoor pool isn t heated and the weather during our stay was warm but wasn t the weather to get into a

they could help us out with a really early check in (10 o'clock), which was a big help for us

was very nice and helpful, especially mario at reception and always smiling lady at spa reception

and friendly staff, excellent breakfast (kids eat free), nice views, swimming pool (albeit

my kids were very disappointed

super inside pool

location. walking distance to tourist spots. clean toilet. allowed early check in upon request.

the bar was not attended or well stocked

you will also appreciate the breakfast in the bar downstairs

have you wait to check out for 10 minutes cause they can t be bothered to answer the bell, bar and coffee machine apparently never open, and again it s just clear that something other than

bar never had any vino left

excellent location - wonderful staff and hospitality- early check in and easy valet for our car

i used the spa, gym and booked several treatments during my stay and couldn t fault anything

my daughter and wife loved the indoor swimming pool

location, tasty and quick room service meals, and nearby car park.

was beyond expectations apart from room service

good location very helpful with early check in

the hotel allowed us early check in at 11

when we complained about very noisy guests on our floor with kids shouting and running up and down the corridor outside our room - after our complaint noise

central location, friendly staff, decent breakfast.

had to leave before breakfast started at 7am

we greatly appreciated the early check in as well as the luggage storage after we checked out

wifi don't works well

wifi, breakfast expensive, views, noise

wifi was not always working properly.

wifi only worked in the bathroom and not the bedroom

the staff was very helpful and happy to help with all of our requests - from early check in to arranging transportation and providing restaurant recommendations

and i should mention that the breakfast of multiple fresh fruits, juice, bread, cheese, ham and a cake was just to my liking

wonderful daily breakfast and friendly staff

we loved the location, the breakfast, the view and we were always wonderfully looked after.

the breakfast was fresh and beautifully presented

early check in without issues

the hotel provided excellent breakfasts , had a lovely bar area and was light and airy with an outside courtyard at the front

accommodations plus the staff is exceptional from the reception staff to bar staff breakfast staff and the exceptional female

the bar in the hotel is very quiet and relaxing

staff were amazing from the front desk to the bar to the breakfast staff

arrived early due to our flight timing

the pool was closed while we were there but that was due to maintenance, so nothing to moan about, but

great value, great facilities, pool, room service, great room facilities, great staff

the pool and gym facilities were excellent, very relaxing in the sauna

very good wifi

early check in was possible, we get a better room than we actually booked

we arrived early and the front desk arranged us an early check in for free

was no room service or laundry service unlike what it says on booking

i couldn't get an iron - but the laundry staff will do it for you (for a fee)

few things could be improved: adding a small drying rack or foldable stand for laundry in the room, providing bottled drinking water for each guest upon arrival, and including

location, accommodating staff, comfortable beds, early check in and check out at 12 noon, good breakfast, all round 10 out of

the breakfast was incredible- each day was a little different and each item was so tasty

the included breakfast was great. location was very close to the water. very walkable

breakfast was good and convenient in the mornings

cleaning is spotless, and breakfast is really good

it seems that they are very inflexible on early check in even if the room is available

they facilitated an early check in and there is complementary beer

perfect, cool rooms, fantastic bar and rooftop

breakfast was very good with a modern touch

quirky! bar had a good atmosphere. rooms weee comfy. staff were very friendly.