very accommodating reception allowed early check in and late checkout

the pool area over looking the duro river was

was not adjustable and very weak, my partner wh is a size 12 fitted in the bath just, i did not room service made a few errors with our

outside pool, room view, breakfast, very clean, free parking, spa free upgrade room with river view fresh port wine as welcome

would recommend a rental car, parking in the city was ok and cheaper than we expected; please note that we visited porto off

across from the train station, so good for an early or late train

the second floor)

wifi was not password protected and dropped out more often than not

reception staff spoke english and free wifi

clean wifi is working perfect 1 minute to the campanha train station and metro the prices are very

early check in, value for the money

room service food was poor quality - we had the burger which was not enjoyable

also very clean and both the bar food we had for dinner and the breakfast were very good

as we didn t have breakfast included in our stay, the only way to order coffee was from the room service menu which wasn t available till 11am which wasn t ideal

the gym outside is a good addition

we were offered an early check in, which was much appreciated

arrival, breakfast has very limited hot options, no iron/ironing board -being told to use their laundry service

the bar was reasonably priced and very friendly staff

desk and a guy with very poor english said they ran out of towels and they were waiting for the laundry, then he wrote my room number on his hand

there is a self service laundry within 50m of hotel

they could help us out with a really early check in (10 o'clock), which was a big help for us

the breakfast and dinner were good, and the staff were working at all times

perfect service food spa and facilities

very outdated no wifi in rooms carpet was stained and old the hotel needs a major renovation

excellent hotel with all the facilities. staff were lovely and breakfast was perfect!

they arranged for us an early check in

roof terrace & breakfast requested rooms together & this was arranged for us together with an early check in

the breakfast was brilliant

friendly staff. clean rooms. good wifi.

mething we never do) for dessert

location. walking distance to tourist spots. clean toilet. allowed early check in upon request.

the bar was not attended or well stocked

bar never had any vino left

friendly staff and a nice little coffee bar right next door, ideal for breakfast

have you wait to check out for 10 minutes cause they can t be bothered to answer the bell, bar and coffee machine apparently never open, and again it s just clear that something other than

plane arrived early in the morning

very kindly accommodated an early check in for us and made sure to do everything possible so that we have a relaxing enjoyable

tiny gym, not more than 2 people.

especially ines, who gave us great recommendations over the restaurants nearby and a wonderful bar for the sunset

our stay we had dinner, room service, and evening drinks by the fireplace

room was spotlessly clean and got early check in

top bar was an excellent meeting place before and after dinner

friendly and helpful , breakfast had a great choice , rooms and hotel were spotless , roof top bar was

a very good choice of restaurants and bars nearby

rooftop bar and terrace were excellent

early check in without issues

service in the bar and restaurant was slow, felt staff needed more guidance and training.

the dining, the breakfast, the bar were all top

was amazing - clean and comfortable rooms, delicious breakfast and bar offer, staff are super friendly and professional telling about porto and places to visit

the bar was really more of a comfortable lounge, and we enjoyed sitting there and reflecting on our day

location,cleanliness, staff friendliness, early check in, thoughtfulness, available parking

early check in

was trying to check in early as i arrived in the morning

room service reasonably priced

laundry was insanely expensive.

which was huge and the staff went out of their way to be helpful in every aspect (including an early check in and baggage storage because we had a late flight home)

exceptional care from the people, perfect breakfast , i strongly recommend torel palace for a stay in

room service

the swimming pool was a quaint pool which we used one afternoon when it was hot

breakfast was excellent too

the hotel allowed us early check in at 11

good location very helpful with early check in

good breakfast

frendly stuff, location, free privat parking, breakfast outside

good location, good breakfast, a very nice teracce with a lot of flowers where you can stay în the evening and what

we greatly appreciated the early check in as well as the luggage storage after we checked out

jose at front desk was incredibly helpful with directions, laundry and all questions i had

we arrived early and left our bags, i had urgent matters to attend to and i did that with wifi when we dropped the bags off in reception

good wifi

wifi was not always working properly.

arrived early due to our flight timing

breakfast is available in a beautiful dining room with plenty of choice including the usual english

interior was premium quality, bed was comfortable, the toiletries where ritual pool gym and sauna was lovely and breakfast was

claudio at the bar was so kind

the staff were very friendly and helpful breakfast was very good

we arrived early and the front desk arranged us an early check in for free

early check in was possible, we get a better room than we actually booked

i couldn't get an iron - but the laundry staff will do it for you (for a fee)

was no room service or laundry service unlike what it says on booking

personal, fast service (we needed laundry), hotel close to centre and the river, rooms are good looking and

excellent location - wonderful staff and hospitality- early check in and easy valet for our car

rlier than the usual check-in time)

indoor pool, spa area / steam room and sauna all complimentary were a fabulous bonus

our room was lovely and spacious

were not informed that the spa, gym and pool were under construction