got an early check in and best room

fantastic location. early check in. complimentary drinks.

24 hour gym was really helpful after eating so much pintxos

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

hotel gym was amazing, quite small but with gym quality brand new equipment and great air con

getting in very early they were very accommodating to allow us early check in

staff was informative and flexible for a late check out

wonderful hotel- spotlessly clean, allowed early check in

were so accommodating, storing our baggage for us while we attended an event and also allowing us early check in

great location ! staff allowed us a late check out

they are better suited for older kids

the terrace bar on the 13th floor is fabulous and serves lovely cocktails and food

an early check in for us which was nice, easy check in and out, location is excellent,

they also managed to accommodate my request for an early check in

gym doesn t open till 9am - wanted to use it @7

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thanks to amazing bar

lovely staff who gave us an early check in and fab restaurant/bar

the addition of the bar next door for a lovely breakfast was also fabulous

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

hotel bar is lovely, and used by locals too

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

huge room and early check in on arrival from the airport.

wifi very

our friends' kids had a great time exploring the space

the free wifi was slow and streaming only worked when downloading a movie.

had a bar for cocktails at night , wonderful full french breakfast

arrived early and were delighted and grateful to be allowed an early check in

had emailed about early check in due to an early flight with a child

the staff was very helpful especially they helped us for early check in

couldn’t fault it, breakfast had a great selection, very fresh

delicious & generous breakfast

the old town is right across the street check in time is 12pm no early check in

very thoughtful stallf, allowed us to do an early check in and a laye checkout

i got the same excellent service from the restaurant staff and room service

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

kids screaming in the hallway which the hotel can t control but yes a bit noisy

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to a bloody mary station for adults

early check in helpful as we arrived on early boat at santander

hotel staff was very welcoming and also gave us early check in, and gave information about the area

really nice, good breakfast, good staff, early check in and late check out, good location

time of gym ( from 10 am) is not guest friendly

helpful professional but lacking personality checked in no talk about facilities breakfast,bar gym etc i didn't find it great value for money towel in bathroom frayed

whole experience from early check in, car parking which was essential and sub-basement

very nice staff, comfortable beds, very clean and modern . bar open 24h

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

it's small hotel with no restaurant, bar only

there is staff 24/7 and a bar with snacks

staff, facilated an early check in and always available to answer questions

bar area lovely and service excellent

room service/bar food is a disaster

location, view, cleanliness, helpful staff and a great breakfast

the room service menu was extremely limited and needs to be extended for

we had requested an early check in and were pleasantly surprised to have a room ready when we arrived quite early

i tried to order their 24 hr room service

the location and the staff were fantastic! i also appreciated that there was room service.

could not use the sauna without payment for spa treatment

a bigger gym

early check in

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

they put in twin beds for my kids

great location with park and playground on the doorstep for kids

the service, location, warm pool, cleaning, restaurant

hosts help me with my request of early check in.

very kind to ring and say room was ready for early check in

kitchen is strip bare of all cooking essentials like salt, pepper, sugar, oil, etc

super clean, comfortable, fantastic location, full kitchen, great shower

full kitchen with sink, microwave, kettle, fridge, dishwasher

early check in, super friendly staff, free wifi, great location

pictures of the guggenheim and the flower puppy from the balcony part of the restaurant at breakfast

there is a great roof terrace where a very substantial and delicious, fresh breakfast is taken every morning

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

this time we used the spa

warm welcome & unexpected early check in. good breakfast

bar wasn t open during our stay so you couldn t get a drink before retiring to your room or

slow wifi, old furniture

room service is a huge plus

the wifi is a bit slow and unstable.

friendly staff, early check in, comfortable room. very close to guggenheim museum.

it was very well located, near the guggenheim museum. the room service was also good.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

no room service to order some food

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

allowed us early check in.

we chose also because of the ev charging and secure parking

there was good parking & ev charger available for use

also, the staff were very helpful, the helped me with early check in and late check out

also, the staff were very helpful, the helped me with early check in and late check out