booked for early check in but was not honored

the staff was accommodating when i needed an early check in

about this place is perfect in town for my sons bday called to confirm an early check in the girl in the front desk was very professional and helpful

loved the pool and free breakfast.

breakfast bar was excellent

had a wedding to attend on friday at 4:00 pm and the staff accommodated us with an early check in so we could dress for the wedding

the amenities were also outstanding (gym, pool, fire pit

room is spacious and decorated nicely; very good hot breakfast buffet.

it was great to have a kitchenette in room

loved the location, the nice room layout and kitchen area with table and desk areas

clean, hot breakfast, early check in and late check out.

they were able to get us early check in

no laundry favorites and gym closed

was pretty good being a continental breakfast and pool was very clean and heated which my kids loved

1st time staying at this property overall experience was awesome clean rooms comfortable beds the gym was small but had everything you

parking was bad ,no early check in time , bad location , breakfast disappointing

breakfast was good, room was good beds were a bit hard

it's quiet all the time and the laundry is open 24 hours

the breakfast room with long hours was great!

right next to freeway was a bummer and no pool or anmenities

stayed for only 2 nights and they were very accommodating with early check in

staff allowed early check in

we got into town early and we’re given an early check in, which was a huge deal for us.

are nice in size, free continental breakfast (bonus if you have kids) rooms were pretty clean

breakfast is back with good coffee and choice of orange or apple juice. enjoyed my stay thete

our room was available for early check in which was great

the breakfast had many items for the grab and go

one side of room was too cold for kids while our sleeping area was too hot

love breakfast nice bag.

bit chaotic at breakfast due to families with kids going to nearby legoland.

convenient, great staff, was able to do early check in

they went above & beyond to get me an early check in which i was unable to utilize but it was there should i have been able to find a few

staff was nice and helpful and they allowed me to do early check in which was greatly

it was very good in my opinion, had a decent gym and jacuzzi, plus hot breakfast

pool is still open with eh covid- 19 we did not feel it was appropriate for the pool to be open

to the beach, friendly staff, early check in was very helpful

hotel was practically empty, and she would not let me have an hour early check in time without charging extra and i checked out five hours early

they are so busy but wish they had early check in!

allowed early check in, breakfast was very good. staff very helpful

service was amazing the lady they checked me in was able to give us an early check in and had all 3 rooms next to each other

allowed early check in

machines always empty, insufficient laundry room, room was handicapped and smelled heavily of

late check out

it's a huge hotel with a pool

no heated pool

friendly staff and great location to beach, shops, restaurants. early check in was a huge bonus!

i love how they worked an early check in

the wont bend on an early check in

stay 1 weekend a month in carlsbad and love this hotel but they are unwilling to accommodate an early check in

the spa was close because of covid

clean,big bathtub,early check in,beach across the street

great balcony for early morning coffee and ocean view

from the toffee apple making and movie night with s’mores and hot chocolate which the kids loved to the helpful attitude of every staff member

love the comfort of the room and all kitchen equipments are very thoughtful that we can actually make easy meal

had to travel with my two kids and this place was amazing i was able to cook, there is a pool, a mini golf

early check in was accomodated - and mark was awesome!!

opportunity for possible late check out

the kitchen was important

the kitchenette is nice for extended stays, which i'll keep in mind for the future

great having a kitchenette. clean, easy parking and close to food, shopping and the beach.

early check in

the pool is huge, nice spa, quiet area to lay around and relax-even top quality pool towels

gym was filthy, we asked them to clean it 4 times before they did anything

cookies and milk from 8-9pm was a very nice touch and a huge hit with the kids

soap dispensers (not the chinsy little shampoo bottles), laundry room (great if you have small kids or are staying a couple days), free breakfast

easy parking, allowed for early check in

the breakfast choices were delicious and the pool is heated which is amazing.

and in updated decor a lot for the price, very comfortable beds, pool and jacuzzi hidden treasure

clean, location, bright, gym.

the gym is small

near freeway, good breakfast, early check in, just the parking, too small coz of construction

the pool area was well kept and relaxing

my son really enjoyed the pool and the jacuzzi

not only was the price reasonable but we were provided with a free breakfast buffet each morning

very comfortable, convenient, clean, lovely pool, great breakfast!

desk manager was very accomodating and let us check in early, which was a life saver for us

pool area has only only umbrella

lots of power outlets; fairly quiet room was nice; breakfast was very good/plenty of choices; laundry was very good/credit card pay; wifi was good; location was great

lobby was nice and the pool area was attractive

no full length mirror & coffee and breakfast ran out fast

distance to beach and village, secured free parking, and able to do an early check in without problem

early check in was available

great pool

stomping kids running on the 2 nd floor

although we did not use the pool, kids could be loud, but were having a great time.

early check in very friendly staff. no hassles .

ough i didn t use it)

also the having to pay extra for the wifi and fridge and microwave or requesting it and not getting them wasnt so pleasant

good selection of cable tv channels and wifi was free

rooms are small it felt crowded , the bed and pillows extremely uncomfortable, there's no free wifi, the room i got had microwave and refrigerator but no hair dryer or coffee maker, there was a

location, close to everything..we were allowed early check in. grounds landscaped very nice.

i enjoy the early check in, if it's available

we got a early check in and that was amazing

i requested an early check in

the beautiful palm trees outside the rooms and near the swimming pool are so gorgeous, they even carved totem poles out of the real palm trees and they were

able to accommodate early check in

the bar didn't allow women in tank tops

you can play golf, play tennis and there is a great gym, swimming pool and spa

bubbles created by the jacuzzi, water in the pool tasted like from the ocean.

the pool area is the best pool for kids i have ever seen

allowed an early check in so we could change for a family member's memorial service.

do wish that early check in was available

they let me have an early check in :)

the room was above/near the laundry so we heard that and the air conditioner in the room was very loud

laundry facilities were very helpful.

got a super early check in, the breakfast had frozen egg sandwiches, nice lamps in the room, a screen door to

for a top floor room and did not get one and was put at the end of the hall next door to the laundry room

the property was a mess and not suitable for kids

we walked under 10 minutes with our kids from the hotel to the beach

breakfast was great especially for our kids

was able to accommodate my request for an early check in

early check in

i appreciate the early check in and late check out

room service!

wished there was room service available but that s canceled due to covid-19

i was able to get an early check in with no problem

we cleaned up water on the kitchen floor twice

the floors were really dirty. dust was thick on everything. kitchen was clean.

the kitchen set up nice but the corner of cabinet where you reach for fridge to open is very unsafe

very clean, well equipped (kitchen, etc)

they got us an early check in time & when we had the room next to us fighting at 1am they has security there in

early check in, staff, room, continental breakfast and location

the pool is excellent

roof top pool and hot tub

restaurant and bar was closed

for the bar and for the coffee shop- they were easy to work with and accommodated our need for early check in so graciously

they gave us coupons for the bar and for the coffee shop- they were easy to work with and accommodated our need for early check

the upstairs had a bar the downstairs had a restaurant

there was at least one usb outlet/plug for phone charging and wish we stayed on a day the oyster bar was open

love the location it’s convenient that it’s there’s a bar upstairs there’s a restaurant downstairs