i needed an early check in time and they worked with me and found a way to make it happen.

the early check in.

the pool was also closed for the day so the kids did not get to enjoy it like they thought

pool was inviting. close to lackland.

initially had a first floor room right next to pool, but the room smelled of cigarette, pillow was moldy, and lighting had spots of blood

early check in with no extra charge

no breakfast

there was no laundry room

the staff was great and friendly. we enjoyed the pool.

the fitness center/laundry was out of order

and i had an early check in which helped so much

early check in if a room is available is truly appreciated with how i travel for work

loved the pool area and breakfast being available in a big

nothing to do with the staff or facility, just the loud kids on top of our room

gym, pool, breakfast, cleanliness: wonderful!

the nice personnel who made it available for an early check in after a 1200 mile drive.

i loved the outdoor games movies and pool!! also the gym was really nice!!

super friendly staff! nice gym. great pool and patio area.

cleanliness, very friendly, kids loved the splash pool and very close to sea world

kid pool... fire pit areas... bar

we arrived early with little kids and got an early check in

friendly staff and early check in

breakfast was very enjoyable

would appreciate some plain yoghurts/ more fruits for younger kids

room is big , we are family of 4 person , 2 adults and 2 kids , the hotel offers free crib , which is good point, the staff was helpful

early check in available

was granted early check in when i walked in it smelled so fresh the desk girl was so sweet and professional the

i requested an early check in and was told that it was confirmed

sheets were dirty mildew, mold, or dirt on the walls & ceiling bathroom smelled like urine kids running down the hallways toenail or fingernail on the floor (not from

car alarms going off at night and kids playing in the hall later at night.

quick and early check in allowed.

first nite we were there we sat at the pool's table til midnight

breakfast and wifi are not that bad considering they are free

some lights around the pool were out, an easy fix

wifi was very weak and kept going out

at check in they gave us bottled water. plus they allowed us an early check in.

i felt the gym could have had more equipment, yet it was great to get a bit of cardio in.

gym could have been a little nicer

very clean and the staff very friendly the indoor pool and spa was great

everything. breakfast was great. service was excellent. not a single complaint. thank you.

requested an early check in when i booked on booking

on site, free breakfast, complimentary coffee and tea 24/7 in the lobby if i am not mistaken, gym and friendly

the pool was little and the hot tub didn't exist but besides that we love this hotel

room my room was clean had plenty of tales for my family the breakfast was absolutely wonderful the beds and pillows for very comfortable definitely would stay

although we kept everything clean as my kids were with us

location is near downtown; they allowed for early check in which is great.

no pool but it s ok i slept so good.

shuttle bus was very welcome on our final evening

bunch of kids running around all night and parking if you got there after 9 made you not wanna go anywhere

i don t think is too much for people without kids

they were able to accommodate their early check in

arrived 1 hr early and rooms were ready but just for 1 hour early check in we would have had to pay $25 per room

early check in was great.

service was great very helpful gave us insight on activities for the kids i'm very

wifi inconsistent. a bug or two in the room.

i'm now privileged with early check in and so forth

another blanket for one of the beds and was told that housekeeping was in the process of doing laundry and that one would be brought to our room when they were done

pool closees early

the laundry facilities are not working properly

rooms, pool, laundry facility, and even the parking lot

location and early check in

my issue though was the early check in fee

big room, early check in, friendly staff

there was no early check in available and i had to wait till right a 3 o'clock to see if my reservation was good

breakfast, friendly front desk staff, permitted early check in and late check out

i did request early check in but it was declined

us 1 hour early check in and 1 our extra on check out

he allowed us early check in privileged

very nice hotel in every way. stayed with my three teenage kids. highly recommend this hotel.

young kids running up and down the halls and waking us up numerous times during the 3 different nights