they offered an early check in

room size and pool.

i never ran out of hot water and we used a lot of water

the full kitchen was a great addition

loved having a full kitchen in our room

in the farthest building from the main lobby for no apparent reason, additionally i asked for early check in and the front end help was issuing my key but was stopped by the other front end

early check in policy before i left chicago

we asked for an early check in because we were attending a wedding

arrived early and were put on an early check in list

did allow early check in, but reason wanted to check early was to use outdoor pool

i loved that they accommodated us in early check in and late check out

major, but for the amount we spent for one night stay it was disappointing to not get the early check in that was approved when we made the room reservation

they did manage to get us an early check in, which we needed since we had an event

hot tub in pool area was small and always occupied by the same couple. not your fault.

pool area, hot tub, room location, view

they helped me with special requests, navigating an early check in and showing my new sweetie a lovely time

front desk ladies were so helpful and we were able to get early check in for 3 rooms

allowed us early check in and late check out which was amazing

enjoyed the clean, comfortable room, the quality of wifi

it was nice having a restaurant bar in the hotel for convenience

very clean, accommodating upon early check in and late check out-

ample parking

pool and fire pit was very relaxing

main pier, which was very convenient so i could leave my car and not have to worry about finding parking in town

oor tiles) friendly helpful staff, great size pool overlooking green space

very accommodating, we needed an early check in bc of a wedding

breakfast, quietness, early check in, comfortable room

pleasant staff manager , happy, friendly, helpfully, and breakfast was perfect for the little children , everyone had a awesome time

the staff and the cleanliness! pool area was awesome!

location! loved the easy access, restaurant within walking distance, great pool and hot tub!

early check in

the staff were kind, didnt have any issues with noise, complimentary starbucks breakfast and drink every morning (makes up for nobuffet breakfast due to covid-19, starbucks

we loved the shuttle service to and from the airport!

the breakfast was even great

wifi for my homework, access to buy small toiletries and snacks in the lobby, access to pool, gym, and yoga studio

very clean and accommodating. i inquired about an early check in and craig was really helpful!

fitness center is well equipped

shuttle was not very timely given the notice i had given for late arrival, and needing multiple

i liked how it had a restaurant and bar inside the hotel

bar was open late and they served food till 1am

friendly staff specially the reception giving early check in free shuttle to and from the

continental breakfast was awesome

bathrooms in room were small and outdated. gym was small found spoiled milk at breakfast

the kitchen design, dishes, layout were wonderful

the pool stays open until 11am and breakfast runs until 10am which i appreciated (on weekends at least)

ease of very early check in and accommodating it was awesome.

breakfast climbing their boiled,they served canadian bacon and called that turkey bacon lots of kids running through the hallway late at night

breakfast had menu each day with hot eggs and meat, nice small bar, modern equipment in gym.

the lobby, pool, gym, and laundry facilities are clean and sparkling

the airport shuttle was nice to have

allowed early check in

there was a lot of young kids for a tournament but the hotel assured me that if i had any problems to let them know

was clean, pool was clean, well stocked with towels, breakfast was yummy

nice pool & hot tub.

the pool/hot tub were fantabulous!

was nice, but the guy at the front desk was trying to charge me and other people extra money for early check in claiming the rooms weren't ready but when my mom and i got to our room, it was

the room next to ours had a family (a few children and some adults) and we could clearly hear the kids tv show they were watching and all conversations between the people in the room

the staff had kids at the front desk

great place to party just dont bring your kids

staff allowed us to have an early check in and kept our bags for us when checking out

the small gym was very clean and well stocked esp with 3 foam rollers

the staff, especially the restaurant and bar staff were exceptional!

messed up our room service order, never put the order in

also ordered room service phone lines are never answered after several minutes finally got someone ordered the

staff was awesome & kind, able to grant my request for early check in & late check out

she helped me with an early check in, remembered my name, was fast and helpful with any reuqest i had and she even let me

the hotel is very good. great location and staff. we enjoyed the pool.

the ceiling lights over the wet bar stopped working the first night

gym was away from the from the front desk down in a hallway by the grand avenue mall and the

we got there for early check in and they were nice enough to hold onto our bags for when we returned

the location is perfect right in the center, breakfast was good

like to be extra loud, not sure if it was racing or just people trying to be cool, but with 3 kids, all 6 and younger it made for a less than sound sleep, even with the sound machine we used

no water in the fitness area breakfast options rather limited not much natural light

breakfast is fantastic with lots of options

believe at the front desk wasvery helpful and even accommodated our early check in

allowed for early check in and late check out because of my travel plans

i got an early check in.

room was not available for early check in. but that was the only thing.

the wifi service was extremely slow and full of glitches.

we were greeted at the door with info about the hotel and recommended places to see and given an early check in

basement gym was destroyed in the august flood and hadn't been reconstructed yet

the coffee bar was stocked with a nespresso, french press, a wide selection of teas, as well as dairy and

gym is small and under equipped

needed to print some things out, and i didn't see a business station, or gym set up