great location. friendly staff, coffee shop, bar, restaurant. early check in.

kids loved the pool

the gym was small but well equipped with clean, modern equipment

great wifi

my kids loved the pool and the pool bar

the staff were wonderful- kind and helpful with our early check in request

wifi was not really working fast and i was not getting good signal on my phone

did not have room service

stunning bar and reception

bathrooms walking distance to metro surrounded by eateries & super markets nearby atm super fast wifi very helpful staff decent

view, ease of check in, early check in permitted, breakfast, staff friendliness

they were able to accommodate my early check in and also safely stored my suitcase on the last day until my flight which allowed me

it s in such a good location next to the palace with a beautiful rooftop bar two doors down from it and a cafe on the corner to get a little morning coffee

you have the chance to have late check out but depends on the availability of the day

the hotel staff

early check in was a nice touch and the location is great

staff gave us a very early check in as my wife had an injured foot

they charged us an additional 50 euro for early check in and didn t let us eat breakfast

i had requested early check in since our flight arrived at 9:05 am

was very happy for my early check in at my birthday

i was allowed 2 hours early check in

full kitchen is definitely plus for traveling with kids

brought my kids with me and i was in awe

as i arrived early, i was delighted to have the possibility of an early check in and a late check out the day

attention to guests at the swimming pool section can be better.

it was a quite uncomfortable to spend all this time waiting with our tired kids at airport

the spinning entrance gate maybe, my kids got stuck there a few times !

i was with kids who were hungry and tired

reception staff very helpful and allowed for early check in

room and the bathroom, sights from the room, electrical appliances and security box in the room, laundry service; the extraordinary breakfast needs a special mention

bar staff always away when you wanted a drink

wifi was kind of slow. several times i did not have any connection .

you should not knock the door and ask for laundry in the morning

cool, the staff very polite and helpful, adrian was really welcoming and helped me to do an early check in

they offered us early check in and to keep bags 12 hours after checkout

locations just few steps we enjoyed our stay for 2 nights and the welcoming front office offered early check in as this was available

the staff at vincci helped us to organise early check in and

no mini bar in the room due to covid restrictions but you can get drinks at reception :)

had to prebook gym and rooftop didn t open until 6pm

worth to pay extra for late check out

remember the name of the staff member who checked but he went above and beyond and gave us an early check in for my mom

allowed early check in when we arrived straight from the airport

staff was so helpful assisting us with an early check in after a long overnight flight

rooms were smaller than expected and wifi in my room was poor

breakfast was great too

early check in was amazing

the gym could be bigger in such a hotel.

room service was also great

felt the room service menu for vegetarians could be better - saying that the vege club sandwich is the best

they allow us late check out which was really convenient, will definitely return when next in madrid

of the hotel staff was very friendly, we got an early check in

loved the location. mayor attractions in walking distance. loved the breakfast.

cute rooms, gorgeous artwork, awesome breakfast

pool hours were a little too short for summers

breakfast, comfortable bed, well lit, good breakfast pption, centrally located.

i like that they let me had an early check in to the room

staff were helpful with early check in and taxi ordering

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

several different types of business close - restaurants, laundry

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

the hotel accommodated us for early check in.

excellent customer services early check in with out additional cost

we very much appreciated the early check in

breakfast was so good. location perfect. staff very friendly

there were kids running and yelling in the hallway and on the stairs for hours

asked for an early check in but hotel said it depended on vavailability- not available when we arrived at 9 in

really nice staff. allowed me a free early check in.

reception staff were so helpful, did offer an upgrade on the room for a small charge and did an early check in for us

breakfast

and the breakfast time was excellent and gave us plenty of time for a lay in

they gave early check in

staff was very helpful starting from early check in, to luggage storage, extra access keys, pleasant and approachable

loved the breakfast, the shower, the comfort of the bed, the little balcony we had connected to the room,

the room was comfortable and cozy. room service every day. good breakfast.

location was great. the staff were friendly, especially vanessa. the breakfast is very good.

everything on time, early check in

breakfast is poor .

breakfast you can purchase is well worth it

breakfast not to a standard , i could go to the supermarket across and get the same thing cheaper

nice breakfast at the dehesa santa maria restaurant next to the hotel

the room was ready for us on arrival for early check in which was greatly appreciated given our early morning flight

excellent location lovely pool friendly staff early check in facilitated

very friendly and had room ready for early check in

/asked for early check in as we had a very early flight arrived at 12 o clock did not get room until1-50 empty

location sky bar fountain garden balcony

good location, they allowed us early check in which was great

bar is a real asset - to have a drink and eat something, or just sunbath and refresh in the pool

helpful staff! very kind and generous. the area is close to everything nice gym!

absolutely love the pool & bar area and location is

liked this hotel because it has a cool gym and its location to two nearby subway stations

asked for early check in

great location. lovely room. good breakfast. early check in was welcome.

wifi was free and signal strength was excellent

loved having the restaurant and bar downstairs

there was a complimentary mini bar in the room

they helped me with an early check in, with having an email printed and receiving a package for me

evening service at pool bar slow as must wait for table service

breakfast room is on the 9th floor and the roof top terrace on the 10th floor with a plunge pool and great views over the city

the bed was incredibly comfortable, the rooftop pool is stunning and the cocktails were top-notch

breakfast was very good, with a large selection of both hot and cold food

they were very kind to allow us an early check in and as we had an early departure they also kindly allowed us to enjoy the buffet

breakfast was great but selection was the same every morning

what a great hotel! clean, comfortable, close to great spots, fantastic breakfast.

it was hard to clam down my kids about it :) - another first time seen hotel feature was 2 layers sheets on the bad

also the kids tv didn't work, although not a big deal as they had their tablets but still not nice

and the historic center and just 2 min from metro station - very comfortable - possibility of early check

early check in.

free wifi very well cleaned every day

every member of staff from front of desk, bar staff and cleaning staff were delightful to deal with and the standards of this hotel were

gym and sauna are well appointed but more than two guests is more than a crowd in the space