the staff was extremely nice and welcoming and even let us do an early check in

are spacious cooperative staffs they offered free breakfast on weekends

a coffee bar located on the ground floor seems permanently closed.

was basic, in the very noisy public bar next door

asked a member of staff if the bar was open at night and was told yes had to go and find a place for a drink as it is

we didn't like the fact that we requested an early check in and the front desk clerk said a room was available in the adjoining building and i

staff were happy to help out on several occasions we were able to get an early check in a restaurant and cafe on site the location was near some boutique shops and

comfy beds. early check in. quiet.

good gym

the room service was brilliant and fairly priced

early check in was free and so kind the manager.

offered as to include breakfast at check in for €19 we declined but we ate dinner at night and it was wonderful

of the breakfast food items weren't good quality eg the sausages tasted like they came out from a tin, the

no mini bar included in the price although we were sitting in an apartment

breakfast clean friendly staff

nice staff, early check in for free, breakfast,very spacious bathroom and very good shower.

had an early flight and we received a friendly welcome and were accommodated by an early check in

kids went to the pool about 45 min prior to closing, and the lifeguard had decided to treat the

discount for kids)

parking garage large windows pool large room with enough beds for everyone

pool didn't have enough sun beds for all the people that were using the pool and there were a few

staff was nice and helped for early check in at extra cost.

good location, easy to get to center, clean room, early check in possible, early breakfast

everything was clean, we had a full breakfast buffet to choose from, the building was super close to the metro and the front desk could

also located near restaurants, supermarkets and even clothes laundry stores

breakfast was amazing

we managed an early check in for a small fee and she got us a taxi with a baby seat for getting into town

lovely park just outside for the kids to

i wouldn't recommend this hotel to anyone especially anyone with kids/family

the half night listening of crying kids, could be better insulated

family room was big , kids loved it.

we arrived early in the morning just to drop our luggage, but as a room got free, we were allowed to early

early check in was a godsend

they let us do an early check in and helped us out when we lost our keys

had check in options for very early (before 8:00) check in for an additional fee

in is very late (15:00) check out is very early (11:00)

early check in if a room is available for 10 euros or luggage storage in a locker for price varying

helped us out with an early check in & also with booking taxis etc

was really grateful for my super early check in at 730am

everything was perfect, start from early check in, professional and helpful staff, spacious and very clean room and bathroom,

early check in, location, friendly staff, delicious breakfast

staff, excellent bar and restaurant inside

allowed early check in, spacious room and toilet, very near metro

om service) rather than just telepizza

reason to choose that hotel

only negative aspect my son and i experienced is the wifi was in our room was poor

poor wifi

early check in.

everything ! amazing room. amazing breakfast. thank you team!

modern equipment, very functional, clean bed sheets and towels. enough sockets, stable wifi

wifi was fine

easy to use, near metro into the city so it was easy, breakfast was nice.

lady at reception helped with a bigger room as plans changed and early check in

very friendly staff and very accommodating with a request for early check in

very clean room and early check in

ich i wanted to be a surprise) had to be paid in situ and not charged to the room

also only had small side plates at breakfast, treating you like kids to get small portions

the reception staff was very friendly and helpful. an early check in was arranged.

really accommodating about early check in. great breakfast. clean and comfortable.

early check in wasn't an issue either

good gym. good terrace

room service menu items were limited

early check in pequeno almoco

early check in was very welcoming

they allowed us for early check in without additional charge.

the staff at the breakfast buffet are also very hospitable

it seems like the gym wasnt regularly cleaned as i found some mess there a few days in a row

early check in and very helpful staff with arranging airport transportation

you look on google at the info of the hotel it shows pictures of the spa, which it was one of the reasons why we booked, however the staff let us know that the spa has

room service excellent

was excellent; if you are traveling with kids, there is a park next to the hotel

well located with airport

also the staff is great, and we could do early check in that was amazing

great apartments, fully fitted kitchen, large bedroom, balcony.

rooftop pool is a nice bonus after walking all day in the city

very good beds, quite, good breakfast, near metro- goo location, nice staff, cool spa pool

the pool from the top floor is a plus (i did not have time to stay at the pool, just went to see it)

the hotel offered early check in for a small and reasonable fee which was a life saver for me

free wifi and good water supply, just what we needed

courteous and very helpful staff. room service food menu.

had a problem with the wifi so i had to come to the reception to have it fixed

super clean and great wifi connection and room design is perfect

we arrived at 10 am and they had no problem offering us an early check in (we did email them about arriving early though)

early check in, 24/7 coffee/tea machine and snacks at the lobby (which aren't your basic cookies or

free snacks bar

large choice for breakfast and the availability of snacks and drinks 24/24 is quite nice

the snack bar was brilliant, helpful staff, comfy and spacious room.

a lot of bags, so we were a little all over the place and staff helped out a lot and arranged an early check in for us

location, friendly and lovely views of madrid. we had a great dinner by the pool!

partner found the staff by the pool very unhelpful and unfriendly

the wifi was very fast and during my stay up 100%

the rooftop views and plunge pool

i asked for an early check in and i got it

serving food later and having the gym open 24/7 would have added to my overall experience.

pool didn't open till 11am to 8pm

friendly service, clean large rooms, great in house services

supposed to go to the hotel next door (it was already after midnight and travelling with small kids)

but they charge me extra 35 euros for early checking it was unacceptable for me i was with my child

i then felt staff tried to push us to pay for early check in

variety for breakfast , allowed early check in , airport shuttle excellent, staff friendly and bilingual, room very clean and

friendly staff, clean modern rooms, pool and close to the metro!! perfect

pool, gym, restaurant

easy early check in. very close to the train station.

could get an early check in,got upgraded, turn down service with little treats, even chocolate with sweet words

no 24 hour room service

wifi bad. tv poor. restaurant expensive.

nothing major. the room service was quick but the selection was very limited.

great location and early check in

we stayed in a family room with one queen bed for the parents and two singles for the kids and there was even a curtain to separate the kid from parent areas

right in front so kids could play without worrying about cars, museums and retiro park very close, great restaurants

early check in at 5 am after an overnight flight - awesome!

we enjoyed our stay and appreciated that they allowed us early check in

their gym is really a small room with one treadmill, one bicycle and a weight-pulleys station -

were doing some maintenance and improvements that disrupted a few things and they lost their wifi

the gym is very small, stuffy and smells bad. there are just 4 training units.

very helpful staffs..early check in facility

the staff were very accommodating with an early check in

easy to get to and clean ...staff great and early check in was perfect

gave us an early check in after a very early flight

we were able to do an early check in and that was amazing!

also, room service was fast and good

shower, size of room,refrigerator, tv, nice complimentary toiletries, early check in

great breakfast

another special thanks to the bar in the lobby

amazing breakfast at quintin, one of the city's most popular restaurants

double bed for kids and big bes for adults

very helpful staff, early check in was facilitated and any request helped with

the gym was awesome and breakfast very good

the saltwater pool and breakfast buffet were both absolutely amazing

grilled chicken dish and pizza that we ordered in with room service was outstanding and welcome after a long day of travel to the hotel from barcelona

ice machine was not working on my floor took a while for room service to answer my call

liked that they got early check in for us as we were very tired

only bad thing was the room service call centre they don't speak english , but also the reception staff was helpful to

easy to reach and to get the hotel as it's on the basements the breakfast was great , even the room

excellent breakfast in a very pleasant setting

the bar and restaurant weren t open.