the front desk staff was very accommodating with getting me an early check in

check in was simple.. pool was great..beds were comfy..overall great stay

the pool hours and the breakfast selection.

the pool isn't work because is close for construction

clean & great free breakfast options.

the general manager was very personable and accommodated my early check in.

pool too small.

staff working the breakfast kept the area very clean

was an all around nicole comfortable place to stay, a little disappointed that they had the pool shut down and it was only 4 pm, and check in was at three but arrived at 4 and room wasn’t

did not eat breakfast due to covid.

they also let us have an early check in after an 8 straight hour drive

ahead for an early check in because we had a wedding to attend in the afternoon

allowed an early check in due to us planning our time incorrectly

pool

the pool wasn’t that warm

elling may be off), did what she could to accommodate me with early check in, although unable, allowed me to eat my lunch in the dining area, even though i

room was clean pool area was nice and staff was nice.

kids in the pool alone

the rooms comfort, breakfast variety, cleanliness and freshness of the room upon arrival

the bed was great... the pool, gym and everything was lovely

they worked with me for early check in and late check out

problem was the sofa bed was way to small for both kids

the warm and freindly staff, the clean room, comfy bed, big towels and delicious breakfast.

bed was so comfortable. nice selection of foods for breakfast.

were on 3rd floor, and it sounded like a bunch of kids running back and forth above us

i was there for a family reunion and embassy suites allowed early check in without paying for another nights stay but courtyard did not

the bar and little cafe were closed, which isnâ ? ? t their fault, but a bummer.

i would like the pool to have been at least six feet, lol

and the pool is small

if you are traveling with kids....snacks and menu items are extremely limited and pricey.

staff, we were allowed to early check in & we got a 1st floor room. that was helpful.

room was clean, breakfast decent, all was painless

the pictures of the breakfast had bacon but there was only sausage

pool was closed. no notice of such online or told at check in

other than that everything was wonderful and i had a late check out bc i was literally glued to their comfortable beds

i called for an early check in and even though they were completely booked the night b4 someone called me when a

that we didn t get to use pool

at night, we weren't able to close the drapes to shut out the lights from a nearby parking lot.

the breakfast and breakfast staff was very welcoming

very clean room and facilities gym is tiny but has machines

i had a very early flight and they were able to accommodate an early check in which was very much appreciated

requested early check in but they told me i couldnt

danielle was able to get us early check in so we could get ready for the concert

we were lucky to get an early check in because we had been travelling all day

i loved the gym and everything was clean. laundry prices were great!

early check in

guests may also consider included contienental breakfast and a little gym

the breakfast was always ready and it was a clean area

also the gym

though there is no longer the breakfast i really enjoyed my time there and it was very clean and

she worked diligently with me to get an early check in, during a concert weekend

greatly appreciated the early check in. lots of restaurants within walking distance.

they worked with me for an early check in and were always very friendly

i booked property, i requested an early check in if at all possible

the pool was closed

i got an early check in

weekend front desk staff was great. helped solve many issues....early check in.

early check in and female office staff had me sit, when i saw someone else check n w male staff i

my kids were so excited when we walked in the lobby

was not told there would be no room service, spent 45 calling until finally i went to the cafe and found out there

early check in was nice so we could rest before our concert

this place is usually booked so i must have been lucky with my early check in and room inspection

i was visiting friends for the holidays and my flight got in a little early

very friendly/helpful employees, very good free breakfast, dinner, drinks, great location near uncc and metro, frig and microwave in room

my husband and i came here for a funeral and our four kids

they let us do early check in so we didn’t have to check in late after the concert

rooms with kitchen and dish washer

love the kitchen that includes full fridge, microwave, dishwasher, and plates/silverware

new facility, good customer service, great breakfast.

great location. large room. nice shower. good breakfast. nice gym.

i called before arriving and asked for an early check in and was told i could arrive at 2

i base my hotel choices solely on this feature when traveling with kids for convenience purposes so i don’t think i will be staying here again

i didn't use the pool, gym or laundry because it was only a one night stay but they were available there

the gym was perfect for a hotel

it is in a great location, free parking, pool, and gym

spoke to manager sunitha who would not give refund however would refund early check in fee of $20 & $100 hold fee

laundry facilities and vending machines on site

good breakfast...just off i-85...close to shopping.

complimentary breakfast simple and could have more options.

breakfast could be 100% better and they need a travel agent rate.

needed an early check in and originally was goin got be charged an extra fee for that but when i got there

more breakfast variety needed it was the same meals each day.

they woke up a little late for breakfast but the staff still allowed them to get something to eat to help hold them over for the 4

breakfast was good and everything was right on hand

thoughtful proprietor, breakfast generous

the staff was amazing. accommodated an early check in and room change. free parking.

needs more parking

of free parking

great staff, nice modern room, welcoming lobby , free parking

despite the fact that i could hear kids screaming when i walked down the hallway, i could not hear it in my room

location making downtown very accessible, and the staff was very accommodating especially with early check in

gym was pretty bad and smelled

the gym was closed, and the breakfast grab and go was not great.

lady at the breakfast bar was very courteous and professional

breakfast was good

pods in room, great restaurant (good beer, cocktails, apps), friendly staff accommodating early check in, starbucks coffee in the attached sheraton restaurant serving breakfast, modern and

no room service due to covid and no deliveries from uber eats or any such service allowed

great area, loved the gym and inside pool

hotel was excellent, from the lobby to the room to the gym

the bar area was nice and clean

i needed an early check in and carla was most helpful

we were able to get an early check in and the night time staff was very helpful when we returned from our event late at

we have a very busy schedule so it was a relief when i called the sheraton to inquire about early check in

upgraded our room to king from a double with a smile . great health facilities and pool .

the breakfast was phenomenal, and when i mentioned th he ice machine didn't seem to be working, it was

allowed us early check in without charge

they have a shuttle service that can take you to places close by, didn't use it this time but it was a nice

room service hours are limited electrical outlets in room are quite limited and difficult to locate

the hotel offer us a ride to the train station in their fancy shuttle, which is a replica of an old london cab

courtesy shuttle was out of service

great staff. was able to have early check in which helped me tremendously

positives; early check in and a very comfortable bed

good breakfast (they have nutella so it was a plus for my kids) and nesspresso was a plus for me

the room is modern , clean and beautiful! the breakfast is very good

i’m disappointed in the gym as there were no wipes to clean equipment, no water, no cups, no coffee, no towels so while the

phenomenal customer service at front desk, early check in without an additional charge

fitness center inadequate. tiny indoor pool.

easy to get into very good breakfast and the drinks at the bar were excellant

and the bar area is good and bar tender is nice

i think they could do better with the food scene and the prices at the bar we’re kinda high

needed an early check in and marie at the front desk was so kind and helpful

really nice and assisted with the 1 or 2 questions we did have, and we ended up not needing an early check in, but they were going yo oblige had we still neededit

the breakfast

the fitness room

pool and hot tub clean, mediocre breakfast cold eggs and

great location early check in friendly and helpful staff.

pool not open for the kids

ds blown away by how fancy it

room service was a little pricy for the little about of food given

the gym hours and functionality is outdated and unrealistic