welcoming owner who went out of her way to help us with an early check in due to attending a concert and not getting back till after midnight

bar excellent staff

central location, nice and quiet. lots to do for kids

pub singer and local kids were very noisy

weren't aware that there was no kitchen functioning at the hotel when we booked

the allowed us to have a very early check in to get ready for the wedding we were attending at the hotel

extra paid for early check in

emailed numerous times to try and get an early check in, had no reply

decor was excellent, friendly staff, early check in accommodated. perfect stay.

decor cocktails room service location staff

friendly staff who kindly facilitated early check in

the staff facilitated an early check in which was appreciated

requested early check in and didn t get it

proximity to the docks and the city centre meant we could easily walk everywhere with two young kids

like to be able to just go to the swimming pool directly from my room, but there was no robe in the closet for me to wear

early check in luggage room location to town

early check in 2 = breakfast good 3 = nice room, good view 4 = great shower 5 = friendly cleaning

hotel,fantastic views ,good size room, nice cooked breakfast, friendly staff

for some fresh air - this is a lovely old converted dock building and has so much atmosphere - breakfast was fabulous, big choice and lovely breakfast room - the staff all around the hotel were

there is no restaurant onsite for dinner but the bar serves snacks and there are many good restaurants nearby

as spacious abndwe requested an early check in which was ready when we arrived

early check in didn t happen

cept spa) - spacious room - tv channels - early check in and late check out

bother to complain otherwise if the manager gets to hear it we will be charged extra for one hour early check in

early check in.

which is increasingly uncommon (i left around 10 am hoping someone else could benefit from the early check in) (+)early check in (+) early check in was (*) however, i emailed in advance to say we would appreciate any sort of early check in as we would be arriving around 10-11, and we had to go up to reception every 30 mins (-)don t like hotels trying to charge for early check in when the room is ready

the decor around the hotel for the kids to create a buzz

12am kids screaming and running up and down corridors staff on top floor were rude

only being able to stop at floor for room caused issues when our kids were on another floor

rooms are spacious & comfortable and breakfast room service is plentiful

during check in we were clearly explained our options for the room based on our requests

the early check in as my room was ready when i went to leave my bags.

had early check in as we came to watch a liverpool game

excellent reception danielle especially good with early check in no problem and helpful local information

not being able to have my room early

we were very happy with early check in at 12, thank

and the rooftop bar is excellent

the rooftop bar was fantastic to sit and look at the view

friendly, spacious rooms, receptionists were the kindest welcoming i've meet in any hotel my kids wanted it to be there new

the beds were not comfortable. damaged wardrobe and the spa bath didn't work

were friendly and offered us early check in & the location was very ideal near the waterfront as we were visiting friends on the

free luggage storage after checkout we also had a free early check in as we arrived a bit earlier than our check in time there s 24/7

providied breakfast to an exhausted solo traveller allowed me early check in reception staff are without helpful friendly and supportive

st station easy walking distance to liverpool one, clean room friendly staff and lovely buffet breakfast

good wifi, comfortable beds and decent bedding

got an early check in which was great

hotel great location they gave us early check in time because we had arrived on an early morning

they gave us early check in

late check out and room ready on arrival as requested early check in if possible

my booking should have included an early check in which couldn t happen due to the room not being cleaned in time so they upgraded

we were allowed early check in and paying the extra for an upper floor room was definately worth it

we arrived early and were told a blanket no re early check in

good location and early check in

we were fortunate to get an early check in due to our room being ready

breakfast, room was immaculate, staff catered for our early check in/late check out request

lovely spacious apt. great location and we really appreciated the early check in.

for access to apartment to us in plenty of time before arrival , offered us a bigger room and early check in, which was very nice, would definitely stay again

early check in was a bonus and damage deposit was returned quickly after check out

no tea towel in kitchen

the large kitchen living space

the staff were super friendly and let us have an early check in as we were going to a festival and they were also fine with us checking out a little

location was perfect in central liverpool with bars and restaurants a short walk away

had dinner in the bar below (the best steak and guinness pie i have ever had wow

great location, lovely staff and really accommodating, great bar next door serving good food.

it was a little noisy above a bar but they did provide ear plugs to help with this

gave us late check out/early check in for free as it was a birthday group

charges for bag drop with in an hour and extra charges early check in, no coffee and tea facilities quite confusing finding the room had to go to 1st

friendly staff and we where given an early check in as room was ready

didnt like fact we had pay £15 on top of cost for early check in even though room was ready , an leave ur bag it was £2

great location and clean room. staff very helpful and allowed early check in

the staff were super friendly and sorted an early check in for us no problem :) and the decor was gorgeous i loved the room

they offered us their early check in and helped with accessing the room prior to the official check in

genius early check in

well equipped, clean and spacious great view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices for mini

we added breakfast on at check in for the next morning and got given the option of free room service which was a lovely touch

refusal to hold bag until 3pm check in despite early check-in in having being arranged in advance i was refused

we were an hour early for check in but as the room was ready we could check in but had to pay £10 for early check

that the hotel was run a bit like easyjet; to store our bags for a short time cost extra, as did early check in

cash only bar and bistro

the bar closes in the evening for 15mins just before 11pm to allow for a shift change and to refloat

location was very good, early check in, nice bar and communal areas.

hotel happily offered us an early check in as we arrived earlier than expected

i phoned in advance to see if early check was available and staff were very helpful and managed to accommodate us for an early

an early check in would have been great as we arrived in the city at 8am.

30 surcharge for early check in for a room that was ready

staff offered late check out and early check in, which was very beneficial to us

location unbelievable value for money £8 24 hours parking couldn’t ask for more and got an early check

facilitated with an early check in good shower handy location

they allowed for an early check in, asked the morning before checking in

is brilliant fantastic little cocktail bar next-door and all the staff are very helpful

great size room, staff very helpful, early check in was organised no problem

location, nice big room. hotel nice an airy. we requested early check in and we got it

early check in and the friendly staff. gorgeously restored building

), went our of her to make sue i could get an early check in after a long, overnight flight from the u

10 check in per room for early check in

early check in late out

we arrived early and the lady on reception allowed us early check in which was brilliant as i had my daughter

warm welcome by the reception staff , (especially as it was freezing outside) early check in- clean and comfortable room - easy access to albert dock and arena

we requested an early check in and were facilitated at no extra cost

and accomdating requested early check in with them few weeks ago for sons graduation same day we arrived and room was

we were given an early check in which was very welcome

though that did cost 40)

is brilliant, and the staff were really helpful when we were calling to request early check in

to get changed in toilet as no rooms ready for an early check in even though big horse racing weekend in the city

we were given a room upgrade and an early check in for us and our friends which was a lovely gesture and much appreciated

friendly staff, early check in, quick response to email.

staff were very pleasant and accommodating for all our needs including early check in and bag storage after our stay

early check in.

early check in request wasn t met and they didn t have adapters for european chargers

i ask to have early check in because we arrived early and didnt allowed

location good. great to be able to store luggage. early check in much appreciated.

staff were rude asked for early check in was willing to pay told

were lovely on arrival and avoided the £10 early check in

early check in was not an option and they don't accept cash

we arrived at 08:30 and got an early check in which was great as we were tired from travelling

nice early check in time

there should be either a sign to indicate you have to drive through the casino carpark to get to the hotel, or it should be in the literature that is sent out after

next door to a casino

parking and ev charging available

it is situated next to a casino about 10’mins walk from the albert docks

on arrival early check in paid for, receptionist not very welcoming

central location - comfortable rooms - early check in available

the member of staff told me i would either have to pay 20 early check in to leave my bag or put it in an off site locker

refused to attempt to accommodate an early check in

nicola gave us an early check in and upgraded us to the honeymoon suite which was really nice

we got there early and got an early check in which was great

i stated early check in when booking, when i arrived at hotel the staff at the front desk was simply rude

early check in was great after my overnight travel with late check out to facilitate my flight home

early check in, central, clean

they do allow an early check in for 40 but can't guarantee a room

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

and an early check in which was incredible

location early check in codes to access property - useful for a group clean, large

staff were lovely we recieved an early check in as we arrived early they were so accommodating to us and were very

get early check in, after contacting through email, and phoning 3 times to ensure we had early check in

just before 1pm but had an early check in

arrived early off the boat and the staff couldn't be more helpful in sorting us with breakfast and an early

no availability for early check in and late check out. check out is too early at 11am

shame we asked for early check in, still waiting around after 3

allowed us to leave our bags in at 8am and early check in…which was a life saver after our horrible experience with our previous

early check in as was going to a show at 7pm and had a meeting at 12in liverpool check in is 3pm

kids had plenty of room to play and absolutely loved the theme of the jungle room

room size & facilities,rooftop terrace staff friendliness very interesting shankly memorabilia in bar and reception

could leave bags due to no early check in. room with a nice kettle and comfy bed.

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

wore lovely , bedroom had great design interior and staff at reception wore great to give us an early check in

the day before to ask if we could get early check in was advised we could we on arrival was told our room wasn’t ready and the lift was

receptionist & bar team really welcoming, friendly and more than helpful

allowed early check in and great location

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

we where offered a late check out free by andrew i think his name was

welcome drink a nice surprise comfortable bed late check out no problem

maybe a slightly early check in time than 15.00

early check in and late check out

arrived just to drop bags off prior to check in, but room was ready, so had a nice unexpected early check in

they were even able to allow us an early check in which we didn't expect but the room was already cleaned so that was incredibly

staff allowed early check in after a long flight and train ride-this was so amazing to get to rest before touring

it was a bit of a shame that i was unable to get an early check in but that is just a minor thing really

customer service as we asked for early check in & they duly obliged

staff couldn't have been more helpful- directions, allowing an early check in, permitting bag storage after checkout

the expensive tariff for an early check in

large comfy bed great early check in

and my girlfriend arrived on the 5th of october early in the morning to check in

despite arriving 3 hours before check in they allowed an early check in

they accommodated an early check in and were really helpful with everything

early check in. staff were so professional and accommodating.

breakfast was wonderful ! beds were very comfy ! staff were fab especially billy !!!

early check in avavilable and took advantage of late check out at 20

only negative was the noise from the bar downstairs, we travelled as 1 adult and 2 kids, but it didn't effect our stay

i travelled with two teenage kids, who thought it was cool, but if they were younger this is not the place for you

wifi was also good

wifi didn't work

rooms amazing given an upgrade on arrival and early check in

the bar / restaurant on the ground floor of the hotel was fab, very lively and a great variety of food

entrance through the bar wasn't great

the music from the bar across the road was loud and you could hear it throughout the

we got a bit confused about room service times and ended up trying to order five minutes

we did get an early check in and the staff were amazingly super friendly

the staff was very helpful, gave us early check in

my request for early check in was accommodated

bed was comfy and available for early check in

were given a twin room, even though we booked a double bed, but we wanted an early check in so had to compromise

even got a very early check in

staff on reception were amazing the one guy in particular helped me get early check in - was super friendly

very tired after getting there in the morning got a early check in for very resinable price and got a small nap before my function lovely stuff great

they allowed us early check in as our room was ready

and pubs close to the hotel, great staff and amenities, we arrived at 11am and they let us do early check in without pay more,

our room was not due to be ready until 3pm, but the staff not only gave us early check in, they also upgraded us to a better room, in order to do so

booked the room for my nieces as a gift and paid for early check in for 1pm

called me a liar for saying i booked early check in especially when i even showed them proof

was offered to pay for early check in but i had plans anyway

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

excellent service booked early check in and the room was ready

central location, early check in with ease, comfy clean rooms

asked for early check in obviously willing to pay the extra as we had been travelling all night and

early check in arranged in advance

it wasn't a huge problem as we got an early check in but it also wasn't rectified for our stay

early check in, friendly staff, ability to leave our bags in reception on check out day

staff were excellent early check in and lock up for bags on check out the staff were very welcoming and

early check in from work

didn’t work, and asked for early check in but just told to leave things in a cupboard til

called for an early check in and were told it would be ok from approx 12

staff upgraded early check in

location and staff offer me laundry for free and early check in

joanne was so lovely really made us feel safe in the brownlows bar downstairs when an unprovoked incident happened for being a small women she handle the

a little bit noisy at the beginning, but is is normal as it is an inn and my room was over the bar area, but at 11 there was no more noise left

loved it staff are great clean rooms bar has great staff as well deffo 5 **

the only thing was how crowded the bar was when we went to check in but that can’t be helped!

sorry i can't think of name was so friendly and couldn't accommodate us any better she gave us an early check in without been asked which was fantastic as we had been travelling all night , highly

secure location, friendly helpful staff, allowed early check in when room was ready

friendly staff, early check in and very clean.

liked the early check in already available at 13 as had a game to catch at anfield

got confirmation that we could have an early check in from bookings

they accommodated early check in when policy mention check in time is 15:00

early check in

no option for early check in.

in was really late we had asked for an early check in but they couldn t accommodate this

location and early check in

ahead of schedule due to flight changes, staff where able to accommodate with early check in which was fantastic

enabled early check in/bag drop - thank you

wifi is poor in my room.

our laundry for a very small fee

nice bedroom and on-suite. kitchen facilities in bedroom was added bonus. great breakfast.

bedroom for single occupancy with en-suite facilities and a fabulous breakfast incl good fast wifi signal and a large

i booked early check in, which was fine and the pool was gorgeous

friendly, efficient, professional staff. facilities in room. great breakfast

spa was amazing and quite after 8pm we will be back.

were all really friendly and welcoming, the swimming pool was fun for the kids, rooms were really bright and clean, good location for visiting chester

good location just off the main road. happy hour bar prices @ £2.50 per pint

got an early check in which was a bonus

rang prior to arrival to ask for early check in and were very accommodating

location comfort cleanliness and free wifi in the room

one bedroom with tv and wifi included in price, small kitchen with cooker to make your own meals and save a fortune eating

clean twin rooms and good size kitchen and lounge

allowed early check in as going onto a function

early check in

breakfast - good

the breakfast was excellent and they accommodated me with gluten free bread in the morning

breakfast was excellent and the evening meal was good

early check in and free car park available, easy bus and train access into liverpool

the staff were amazing, very friendly and helped with an early check in

location . very early check in - thanks natalie

great for visiting family in the area, play park for kids and free car parking

staff were friendly, the bar and restaurant area was spotless

when you have kids, having wifi can be a deal breaker so i was disappointed with this

and inaccurate info about early check not being available as all the rooms of my type were fully booked, when evidenced by

the staff offered early check in without any cost

stunning hotel and slept great. think the early check in charge was a little steep.

staff very helpful ordering us taxis and giving us an early check in

arrived at 1 and we couldn t book in till 3 the lady on reception said she would add us to the early check in in list as we explained we had an appointment at 3-30 in the city centre and would