early check in

sauna in the bathroom. pool and whirlpool so clean

food for room service was bad and the manager said she would remove the cost of the food from our stay, but

my grand kids enjoyed the indoor pool

clean room enough space we stayed on weekend and they had movie shows for kids

accommodated me for a very early check in

we were upgraded to 2 double beds for free on arrival and given a free early check in

allowed us an early check in huge help

room service did not change the sheets while our entire stay and sheets were not ironed ,also the

parking is free, the staff is really amazing, there is a great cafe in the hotel with some great

no street noise they accommodated my early check

location, allowed early check in, no bugs

dodgy wifi.

television reception was choppy and the wifi didn't work.

wifi is spotty but we are here to have fun not use our phones.

we requested an early check in, which was accommodated

the space, the kitchen, the rooftop, everything was beautiful and amazing and close to all the stores

comp breakfast with omelette station

traveled to chicago with our three young kids (6, 6 4) and dog for spring break from se michigan

the room, the kitchenette/lounge suite and bathroom were very spacious

we were able to do an early check in as we arrived very early from the airport

there's no bar that i could see, so no 'atmosphere' at all

crazy it got outside when the bar opened

the era of covid, i understood why the pool, gym, and breakfast room needed to be closed, and was happy to have a clean, safe place to stay

room: the room was spacious, comfortable, and well-equipped with kitchen essentials such as a microwave, plates, and cups and other equipment

was very courteous and helpful (except lady on the phone said room wasn't ready for early check in when it turned out it was) restaurant staff was excellent and food was delicious

food is expensive . the menus are different from the room service and restaurant. not sure why.

$15 per day for wifi is insane.

only thing we noticed was that the chairs down in the bar area were absolutely filthy

did not like that every person who joined the wifi was charged $15

then they told us our early check in time

hotel, spacious room, we got an early check in and late check out which was a relief because of our flight

ich was approved) was not guaranteed and we should leave and come back

allowed early check in & a late check out due to our train schedule with my ihg membership

it is impossible talk with room service

they were able to accommodate or early check in

checked to see if a room was available for early check in and there was

thank you for the early check in

listened to our concern/needs and delivered with enthusiasm and without hesitation (quiet room, early check in because we had a long commute)

the room has plenty of space. the gym has what one needs. the atmosphere is good too.

friendly staff, even got a free room upgrade and early check in (thanks erica

hotel staff were amazing and allowed for an early check in.

early check in.

the gym was accommodating and the outside sitting area was extremely relaxing, but could use a little

the separate breakfast rooms

the welcomed us for an early check in

very nice with great views. not a great place for kids.

i brought my two kids in the city to see hamilton and the hotel was within walking distance of the theater

i have 5 kids traveling with me ages 12 to 17 that were super excited to swim so that was a huge bummer

kids only have access to the pool on the weekends until 3 pm

walking distance from all attractions. great staff early check in and out process. comfortable.

the lobby bar was fun and very friendly

we had drink and a light meal at the bar which was very perfectly prepared, in fact it might have been one of the best pieces of steak i

gym facility also nice with clean and up to date equipment

loved seeing food and bar options at front

we arrived earlier than expected and they allowed us for early check in

rooftop bar is mostly inside and can be very loud and chaotic

we enjoyed drinks at the bar on our last night

bar not open, no room service or housekeeping that i could see

early check in.

wasn’t really breakfast. just coffee and yogurt. kids loved it but i’m lactose

wifi was great too, zero issues

staff are rude, the cleanliness of breakfast bar was yuck..

does not have room service

most important - great free coffee in the lobby, and in my case the early check in

for cheap the staff worked amazing with us especially because we are a big group we asked for early check in and they were amazing about it the rooms were super clean and very

oom was available way ahead of scheduled time) good restaurant on close proximity

very early check in, gym view excelent, good motivation

yscrapers) , all perfect, excelent thanks

i got there early, and was able to do an early check in

were decently cleaned, free continental breakfast, & check out process was easy don t come early unless you want to pay an early check in fee

i know early check in is slim to none but please try to make this better

location was great, lovely staff, allowed us early check in. room was really nice.

, came to the hotel just to store our luggage until check in and was able to do an early check in instead

they provided an early check in which was a pleasant surprise after arriving 90 minutes before my scheduled check in

gym facility, quality of food at the restaurant

the gym was

limited amount of time to go to the pool. parking is a little pricey.

was accommodating and professional and personable the room was huge the bathroom huge the gym exceedingly well equipped and the indoor pool was awesome

arrived early and called to ask if it was okay to leave our luggage at the hotel so we could go site seeing

the bar is beautiful

prices of in room bar and snacks could be cheaper. should offer free internet

bar food and service was amazing

great bar in the lobby

we also arrived around noon and they were able to accommodate an early check in, which we appreciated

we arrived early and were grateful for the early check in since we had traveled a distance

said the early check in charge was $50 whereas the guy i spoke on the phone said it was a lot cheaper

the restaurant/bar has great food and that all too familiar chicago bar vibe

they have courtesy bottled water stations on each floor, and complimentary laundry room (small)

the free water bottles, accessible to downtown, staff were friendly and got an early check in.

early check in is strictly not possible

excellent staff, accommodated our early check in request.!!! great location..

allowed early check in. allowed 18 year-olds to book on their own. gym facilities were great.

staff, easy check in and they accommodated my early check in

the hotel had luggage storage, early check in and late check out. room was clean, and very big.

requested early check in and they provided well before actual checkin time

early check in requests could be handled in a better way

room, but since the train got us to chicago four and a half hours before check in, they allowed early check in, and while the reservations were technically downgraded to a 2 double bed room, i

they were happy to accommodate an early check in and late check out

were able to accommodate early check in and concierge was able to deliver a bottle of champagne that met us in the room when

i called for an early check in they kept saying nothing available

they have is an early check in. and location was great

the cocktail bar lacked atmosphere and was noisy from the adjoining dining area.

i would have liked to see a mini bar in the room or at least a vending machine on our floor.

in staff was amazing- i was able to get early check in and late check out

the staff were very kind and allowed an early check in

allowed early check in which was awesome

no room service after restaurants closed.

also not the hotels fault but the location and price point meant there was a group of college kids there for a formal, completely drunk, loud etc and room walls were very

we were able to do an early check in, and had a great view! staff was great!

views, staff and breakfast!

no complimentary breakfast and i still haven't received my 100 you held for the room

the breakfast was outstanding, great selection for the family.

we loved the swimming pool on the 15th or 16th floor

no early check in

we requested early check in but had to wait until a certain time. no pool available.

early check in was truly appreciated

i asked for an early check in but that didn;t happen.

they were accommodating and allowed early check in.

gave us early check in. great breakfast. super friendly staff

early check in on request also was not entertained and i was made to wait for 3 hours.

allowed early check in, staff was very friendly

begged for an early check in when we arrived but they couldn't accomodate, so no shower after the red-eye

they answered all questions, communicated with us when we asked for potential early check in

00 for early check in or they would text me after 12:00 when my room was ready

early check in. beautiful and festive. super

were there after 11 am) even though the room was ready

very appreciative of the early check in they accommated

were charging an additional$25 for early check in

our room, at a phenomenal rate, to pre check in communication with janelle, who secured our early check in, to eddie in the bar, who was friendly and attentive

appreciate the early check in. beds and pillows very comfy.

early check in not available

early check in

some of the exercise equipment in the gym wasnt working. minor detail.

staff was amazing and was able to do an early check in.

also asked for early check in and was given access before midday

parents we don't get much time away from the kids

roof top bar was fantastic

the kids and me were sneezing all of the night because of the dust

loved that they have this option for an early check in and luggage storage

undry, lounge, various areas)

wifi, comfortable beds, big bathroom and nice and welcoming staff

additionally, the air conditioning wasn t working and i have never received a room service although i asked for

the lobby/reception area was really cool and stylish and the wifi worked great

location is perfect, luggage storage, early check in

we arrived several hours early and they did not hesitate to allow us an early check in and asked if they could

accommodated us with early check in and our bed preference

room service was ordered, there seemed to be some strange vegetation and/or a dead spider in the

no room service available