i was there for a family reunion and embassy suites allowed early check in without paying for another nights stay but courtyard did not

pool and whirlpool are nice with fire pit outside

the gentlemen at the bar that night was kind

in fact went to the embassy hotel to get a better bar and restaurant service

the first night we arrived the check in person also told us she would mix us a drink at the bar because they didnt have a bartender towels--- we had one set in the bathroom and when i

staff, we were allowed to early check in & we got a 1st floor room. that was helpful.

good location, clean, free parking and a friendly staff.

value for amazing quality! breakfast was very good

breakfast was very good. staff was pleasant. parking excellent.

fitness room

i called for an early check in and even though they were completely booked the night b4 someone called me when a

breakfast was great.all the staffs was amazing.

the pool was closed

booked specifically because of the pool and it wasn t available most of the week

parking lot closed and only one exit to building due to construction.

early check in and female office staff had me sit, when i saw someone else check n w male staff i

weekend front desk staff was great. helped solve many issues....early check in.

i got an early check in

the bed was so comfortable. slept like a baby even my kids said it about the bed.

wifi was terrible

she worked diligently with me to get an early check in, during a concert weekend

they worked with me for an early check in and were always very friendly

greatly appreciated the early check in. lots of restaurants within walking distance.

i booked property, i requested an early check in if at all possible

nothing at all to complain about. oh the pool was closed. but no big deal.

requested early check in but they told me i couldnt

we were lucky to get an early check in because we had been travelling all day

danielle was able to get us early check in so we could get ready for the concert

i had a very early flight and they were able to accommodate an early check in which was very much appreciated

did not know where the laundry room was

early check in

also the gym

fruit at continental breakfast.

breakfast was simple, but good

the breakfast

early check in was nice so we could rest before our concert

this place is usually booked so i must have been lucky with my early check in and room inspection

i was visiting friends for the holidays and my flight got in a little early

to many kids in. the pool

the complaintry meals and drinks. the spa was nice as well. not to forget the pool was relaxing.

i called before arriving and asked for an early check in and was told i could arrive at 2

it is in a great location, free parking, pool, and gym

the hotel also has a bar and starbucks, which i didn't use but its great it has those amenities

it was good to have a buffet style breakfast, laundry facilities appreciated and the gym was well equipped

breakfast isn't included and neither is the laundry room

they let us do early check in so we didn’t have to check in late after the concert

room was better than expected when it comes to room size and the kitchen was big enough

clean, neat, very friendly staff. great breakfast.

we didn't use the breakfast

love the kitchen that includes full fridge, microwave, dishwasher, and plates/silverware

spoke to manager sunitha who would not give refund however would refund early check in fee of $20 & $100 hold fee

breakfast could be 100% better and they need a travel agent rate.

laundry facilities and vending machines on site

complimentary breakfast simple and could have more options.

breakfast was better than i expected based on reviews and photos

needed an early check in and originally was goin got be charged an extra fee for that but when i got there

only negative thing that i can say is that my boyfriend wasn't allowed to bring breakfast from the free buffet up to the room for me to have being that i wasnt feeling well the

thoughtful proprietor, breakfast generous

didn’t offer water at breakfast in the morning

breakfast was garbage

i was allowed in early check in which was great since i had just flew in from florida.

there was no continental breakfast, but this may be due to covid-19

when i booked the room, it said continental breakfast but they stop having it

the lack of breakfast options

breakfast left a lot to be desired.

ahead for an early check in because we had a wedding to attend in the afternoon

allowed an early check in due to us planning our time incorrectly

they also let us have an early check in after an 8 straight hour drive

staff was very nice and friendly, i never made it to breakfast so i can’t comment on that

the breakfast

elling may be off), did what she could to accommodate me with early check in, although unable, allowed me to eat my lunch in the dining area, even though i

had a great time at this hotel, beautiful , clean with nice atmosphere good amenities, , clean pool,hot tub

they served a hot breakfast with lots of options

our kids enjoyed the indoor pool

indoor pool for the kids!!! good breakfast a plus and comfortable beds.

we had 2 rooms booked and asked for early check in

we loved the pool area! the staff was wonderful! thank you !

this hotel was super clean, the room spacious and the breakfast was great'loved that they had healthy choices

could use some updating in the rooms. pool could use some tlc and updating also.

indoor pool was nice and clean and had plenty of towels

with our luggage he said he actually found a couple open rooms and you're welcome to check in early & i asked how much for early check in and he said no worries at all

there was a sitting area separated from the sleeping area and a kitchen alcove

love the breakfast and my suite excellent costumer service.

everything! excceded my expectations except for the breakfast !

i liked the kitchen area very cute and convenient but the bathroom was so tiny and awkward

they accommodated my need for early check in as soon as the room was available.

that i was accommodated early check in

only suggestion i'd have is to upgrade the laundry units to accept cards

the kitchen staff also very helpful 28th choosing food selections and family friendly

was also happy the pool was open

location making downtown very accessible, and the staff was very accommodating especially with early check in

gym and valet communication on free parking was not correct.

the staff was very friendly and helpful! it was clean and my kids loved the gym!

prices of the drinks at bar and the waiting for waffles

the gym, while mostly organized, could have used a wipe-down

allowed us early check in without charge

shuttle was not available, had to pay for parking at the hotel and drive to the convention center

room service menu could have had a few more options or at least affordable items

they have a shuttle service that can take you to places close by, didn't use it this time but it was a nice

the bar in the hotel closes at 10pm as does room service.

positives; early check in and a very comfortable bed

great staff. was able to have early check in which helped me tremendously

the rooftop bar was amazing and the location was everything definitely will return

breakfast was top notch the hostess was accommodating

kids and us love this place

great location early check in friendly and helpful staff.

i could hear my neighbors talking and they had some rowdy kids that was up at 2am running and playing even in the hallways

room service was great and very helpful

it a great hotel meet our expectations. also it was great have the access to the ymca gym.

we have two small kids and this upgrade made their trip extra special

was very professional and helpful, assisted me in early check in and with extending my stay

the pool wasn’t open yet

too was clean pool was clean breakfast was available but i didn't get up for it

pool towels

the breakfast....it could have been better but worked.

pods in room, great restaurant (good beer, cocktails, apps), friendly staff accommodating early check in, starbucks coffee in the attached sheraton restaurant serving breakfast, modern and

the wifi was really slow and repetitively kept kicking me off their network

% mandatory gratuity

clean, comfortable e good gym

rooftop bar was a nice as well

an early check in and a surprise gift

the room had a spa tub in the bathroom

a day that was highly inconvenient especially since other amenities aren t available like breakfast

staff, courtesy car, wine hour, rooftop bar, breakfast ....all outstanding!

we had a huge room with amazing bathroom and spa tub

phenomenal customer service at front desk, early check in without an additional charge

staff at the bar were definitely top notch

i think they could do better with the food scene and the prices at the bar we’re kinda high

that the bar wasnt open

great location, i love the bar and restaurant, very beautiful city view at night

really nice and assisted with the 1 or 2 questions we did have, and we ended up not needing an early check in, but they were going yo oblige had we still neededit

needed an early check in and marie at the front desk was so kind and helpful

booked this hotel as it had a fitness room and a pool,the pool only had chairs in it so to go relax at the pool and read a book

the pool was closed and i wanted to twin that morning

kids playing in hot tub

we have a very busy schedule so it was a relief when i called the sheraton to inquire about early check in

i needed an early check in and carla was most helpful

we were able to get an early check in and the night time staff was very helpful when we returned from our event late at

staff, amenities, rooftop bar was amazing, great service elsewhere in hotel.

the atmosphere and the pool were the highlights.

they worked with me for early check in and late check out

great & good choices for cold breakfast, only question is why charlotte area doesn’t have hot breakfast

my kids loved the indoor pool

were on 3rd floor, and it sounded like a bunch of kids running back and forth above us

booked the room because it said they had an indoor swimming pool for my kids but when we checked in she told us it wasn’t open