in reception was very nice and accommodating to an early check in, fantastic location, nice rooms and it is very clean

situation overlooking golf and sea

with jennifer greeting us at the main reception on arrival and josh attending to us within the bar and suzanne getting us a good evening meal before our concert

staff are most friendly, helpful and welcoming - from receptionists to bar & restaurant staff and housekeeping - nothing was too much trouble

all the staff both on the bar and in the restaurant were very pleasant and accommodating

we arrived a little early, however, we were given an early check in which was an added bonus

perfect breakfast perfect location

that said it caters for very rich american golfers who don't have any concept or worries about money

and hotel was gorgeous, room was fab, kids loved the food and the service in the restaurant was amazing, staff couldn’t do enough for

everything staff ..food..room..and spa amazing

our overnight stay was made very easy with early check in when asked for

parking for staying guests should take priority

location for exploring the north berwick area and the golf courses

enjoyed the full cooked breakfast , kept me full for ages, freshly made scrambled egg as i requested along with localy

were very friendly, check in process quick and simple , breakfast choice very good and we had free parking which should be standard in all hotels

we called ahead to pre order lunch prior to our early check in and the the staff were more than happy to accommodate us

was amazing, the rooms was nice the food and breakfast was brilliant

had our kids been with us they would have loved seeing all these animals

1 member of staff covering restaurant and bar so not easy to get service at bar.

the place is beautiful the staff is amazing peter the bar man made us very comfortable on our first night the food is to die for we will 100% be coming

we got early check in at no extra cost as we were attending a wedding.

location, close to train station, shops, bars and restaurants

was excellent-cool bar that the locals hang out in as well—dinner and breakfast offered- excellent room comfy bed

it also has a nice bar to sit in and have a drink

the bar and restaurant were very good and the staff very friendly

of edinburgh, room was nice and tidy well maintained and the staff were very good we arrived early to park the car , the room was ready and we were welcomed a early check in

super friendly and welcoming reception with posibility of early check in

after travelling and almost 23h with no sleep when we arrived manager got us early check in free of charge witch was very kind and we truly appreciate it

swimming pool is open very early, it was clean. bed is clean and comfortable.

all the staff were lovely and so helpful! they were really great and patient with our kids too.

a reasonable price however this stay was made even more special by chris who helped us sort an early check in (after an early flight and poor weather) an amazing upgrade and prosecco to (+) we contacted the hotel prior to arrival for an early check in (-)front desk staff were abit abrupt but we did get early check in with no fee. (+) got early check in by upgrading for a good price

welcoming and nice on arrival at reception, rooms are stunning and allways clean , restaurant and bar are beautiful no complaints whatever and definitely recommend to anyone

having sea view from your hotel also the hotel had helpful staff, good room service and cozy, comfortable rooms

staff at checkout and at bar was lovely

gym is very small but adequate for my needs

staff went above and beyond to get us an early check in because of our early flight

staff was amazing very helpful especially mr jamie good breakfast hotel is super clean good location not far from ocean terminal just 3 mins away not far

massive samsung tv which kids were delighted about

family room is not very big for 2 adults and 2 kids

bar was open til 1am, and tea and coffee 24 hours

early check in was possible

the reception staff were very helpful in arranging an early check in for us

minor gripe was that they don’t offer a early check in/ late check out service which is handy when your doing nights and just need a little

plenty of car park space. air conditioning in the room. early check in.

our request for early check in as attending a wedding

early check in

they assisted with local transportation and tourist information as well as an early check in and early morning check out

we were given early check in as our room was ready when we got there which was great

would have loved a lounge area with a bar

room service, amazing breakfast, very kind and good staff.

nice lounge and free wifi in the rooms

early check in was really great too

room was available for early check

found me a room for early check in even though i hadn’t booked early check in

they gave us an early check in which was most appreciated as we had a long flight

since housekeeping had been sleeping on the job, they didn't charge us for the laundry and the coffee we had ordered

breakfast was delicious and i really appreciate the early check in.

early check in available, very helpful friendly staff

early check in

we asked for early check in as our flight was so early this wasn t accommodated at all staff said they would

requested an early check in and upon arrival had to wait past the normal check in time.

hotel very close to playhouse - staff were accomodating with an early check in

rooms were lovely and had requested early check in which we got. beautiful hotel .

we had requested early check in, which they said they couldn't accommodate due to the system outage, which is fine,

staff very efficient and friendly and organised an early check in

excellent venue and very professional staff who facilitated an early check in - comfy room,

early check in, smart room, lovely bar and breakfast room

glorious bedding and fantastic breakfast in the room service

perfect. cocktail bar staff were amazing. receptionists polite helpful and made us feel at home.

24 hour room service for food and drinks an exceptional extra

the room service is excellent even if the menu is a little limited

early check in

when we had to ask for quite an early check in they were more than accommodating and really quick at responding

she accommodated an early check in so we could park up and and spend the day in edinburgh and then leave the car there

sofa bed was probably slightly too small for our two kids to share now they are getting older

sofa bed was probably slightly too small for our two kids to share now they are getting older

asked if an early check in would be possible and this was accommodated

the hosts were very helpful to us with an early check in, late check out, luggage storage and breakfast in the room

he help us out with an early check in that was highly appreciated after a long flight

breakfast was really good with a nice varied choice

be described: just the best place to stay in edinburgh if you want to taste a marvellous scottish breakfast, experience the relax and the silence of this splendid residential area and have a soul

service, very flexible about early check in and changed my room so i could drop off my bag at

miguel, who was very nice and kind and was able to get us a room for an early check in and that was very helpful

location, breakfast, early check in

staff were lovely & really accommodating as we arrived earlier & let us check in then gave us late check out as it was our anniversary they also gave us free drinks & snack vouchers

nice quiet bar area to socialise and catch up

early check in without a charge was a great bonus

the staff were friendly and accommodating, and even allowed us an early check in when we reached way before our supposed check in time

this was really good for families with kids. we like it.

has a gym

convenient location. clean and comfy beds. let us have late check out.

really appreciated the early check in to our rooms being made available as per our request

and the 1030 check out left no room to have a sunday lie in

wever no option available for an early check in or late check out )

cleanliness and size of the rooms, quality of the food, friendly staff, early check in and free parking

staff was absolutely delightful, the room was spacious, yet cosy, the bathroom was clean and the breakfast was delicious

our flight landed early in the morning at 5am

great location they allowed an early check in ! which was awesome

early check in. clean room.

room was ready early for an early check in for us, which was great

location. early check in

early check in

perfect location, early check in, lovely spacious rooms.

good value, comfy beds, cosy, nice breakfast, early check in, able to leave bags at no extra cost

biscuits :))) receptionist was helpful and recommended a nice bar nearby

there is no bar or food available at the hotel but there are plenty of local bars and restaurants

arrival the receptionist was super friendly and we were able to get an early check in

was great to have a laundry room to use for free as a guest but oof, that needed a good clean which we did with our

it has very convenient self serve laundry facilities and their taxi call button brings a cab in minutes

suite was huge with more amenities than we expected, like a full kitchen and on-site laundry

centrally located , validated parking, excellent facilities, great to have access to a laundry

room & a good size toilet early check in great staff location - walking distance to everything

we can do early check in when she found that our room was ready when we were at the counter

full sized laundry

and kitchen in general for all meals was really good, room was super spacious and comfy, staff were

great bar and outside terrace and covered courtyard with a pingpong table

flight was cancelled, so we arrived early to check in

one gripe was that having requested early check in months in advance, no effort appeared to be made to get us into our room even a

central , clean rooms, they were very accommodating for early check in and late check out as we had early and late

we were allowed early check in which was wonderful, thank you .

for early check in and even at 2:15pm room not ready

early check in possible upon availability and luggage storage on site

facilitated an early check in as i’d had a very early flight

noisy outside from a laundry late at night and first thing in morning

one member of staff was on the phone trying to trace a bag of laundry, perhaps important for her but not for numerous guests waiting to book in

was great - within walking distance of major sights - laundry available - east checkin and check out - no issues with the

allowed an early check in as the room was available

great ;location & they were so helpful in giving us an early check in

received early check in, a quiet, spacious room, comfortable bed, exactly what we requested for

room was not available until the afternoon and we were really tired having had to get up really early for the flight but to let us in the room with an early check in was not possible

we arrived on a thursday aswell and got a super early check in which was

at check in we were welcomed, the young lass shuffled our room around so that we could get and early check in

so only really checked in 1 hour 30 before 3pm check in and was still charged the full 90 for early check in, seems a bit expensive

superior twin room, i would not have classed as superior compared to other establishments and the early check in price was extortionate and extremely over priced

asked for an early check in and room was ready when we arrived

miguel was very nice and gave us an early check