they called to confirm my booking and allowed me an early check in and late check out at no extra

upgraded my room for free, putting my young daughter and i closer to the pool for a shorter walk

convenient location to the casino and entertainment clubs

the continental breakfast had lots to choose from.

very comfortable place close to ottawa. amazing breakfast and clean rooms.

at the reception was excellent, we came in early and check in was not till 3pm but he was able to accommodate our request for an early check

loved the pool

unfortunately the pool wasn’t available.

i arrived there was old food in the fridge and the kitchen had not been cleaned

offered us a late check out without asking. staff was friendly and funny.

awesome breakfast! nice staff, bad wifi, sketchy area, unaccompaning for early check in..

value for money! happy with an early check in!

the room was absolutely clean, the pool and the gym too

laundry room could also be very busy in the evening

the space is very clean, the gym and pool were great

great breakfast and we were able to get early check in which was a bonus.

they were very accommodating about an early check in and a later check out

arrived at 10:30 am after an early flight from the maritime

they accommodated us with both early check in and late check out

great rooms, small kitchen area, microwave, fridge, coffee maker and utensils

loved the early check in as it allowed my family to rest after a red eye

pool area needs more chairs, towels to be available.

also nice lounge/ bar in the hotel

the hotel had great facilities, i especially enjoyed the pool and sauna.

gym is roomy, pool seems small (but good deck space) but for what it is mostly used for, our kids, it's a perfect size

had requested early check in, and somehow the room was cancelled

the staff from the start could not have been more helpful, allowing an early check in, helping us know where the main sights were and upgrading the room

note that they also have a fee for early check in

location, great restaurant

i didn't get a chance to visit the on-site bar or restaurant or take advantage of the gym and pool, but i'm glad those facilities were available

i asked for early check in and also to be on the top floor and since they said it was quiet they has no problem

katie was awesome and made a difference also arranging an early check in for us

there is only a small gym and no pool or hot tub which would have been nice.

mini bar could have been free!

i'm upset and everything was ruined it was my anniversary for 4 years i had a babysitter take my kids and when i went to go pay it didn't go through they never told me that i couldn't use them a

the staff were friendly and extremely helpful. i was able to get an early check in

we were able to do laundry and cook a meal

its very spacious. love the kitchen. had a great stay. highly recommended

gym and pool table

didn’t have cutlery in the kitchen, otherwise a fantastic room.

allowed early check in

comfortable room, allowed early check in and staff were courteous, location good.

i booked the room i request for an early check in around 1pm

clean rooms and we were able to get an early check in

the restaurant is on site and does provide room service

they accomodated my early check in . robert an amazing man. thank you so much

from early check in to late check out - the staff were very cooperative and accommodated all our

staff were accommodating. the early check in was also a thumbs up. great location

breakfeast room service.

the gym is well laid out

we arrived earlier than 3pm and were able to do an early check in

wifi could have been better.

the only pet peeve i had was the stores and the pool area closed a little too early so later night hours would be much

water in the pool, too cold for kids.

pool, hot tub and gym available

location, early check in and late check out was perfect, food at the restaurant was excellent and the coffee

kids enjoyed the ball court and ping pong table

ordered room service for dinner and the attendant on the phone was friendly and accomodating

at the metcalfe, which diminished my experience considerably (i don't want to listen to your kids running around screaming)

pool is tiny, much smaller than the pictures suggest

staff gave great recommendations and accommodated early check in

location to trails is good. staff friendly. early check in was good.

was able to get early check in and parking place

staff were able to accomodate early check in

also the room service was very good and tasty

have asked for the early check in a way in advance

location, clean and price. very kind to accommodate early check in

called in for early check in, polite staff over the phone

they gave us early check in which was awesome

early check in as per request

they helped us with early check in given we had journeyed overnight

eagerly assisted and arranged an early check in time as we were having an emergency which made the

staff arrange early check in for us to drop off luggage

breakfast was good, the staff were very friendly

extremely good place and excellent breakfast options will definitely recommend

- breakfast included - coffee available all day - free parking - they kindly accommodated an early check

surprisingly large assortment of comtinental breakfast

the breakfast was very good and the room was updated and looked wonderful

close to where i needed to be & a great free hot breakfast! friendly staff too!

breakfast was first rate with a lot of choices, eggs, meat, bread, yogurt, fruit, waffles, juices,

for early check in as travelling with seniors and they accepted whole heartedly right away

rooms were awesome, tons of space, super clean and well priced. breakfast was also amazing

pool did not open u til 8am

absolutely everything, especially the breakfast

a particularly interesting location or hotel, but all the processes (check in/ out, bk, airport shuttle) went smoothly

staff were super welcoming and were able to help my husband and i with an early check in

came back after using the washroom to ask if i could do early checkin and she said with a very bad and high tune

staff were friendly and accomodated my early check in request which was very much appreciated.

ike shouting on me) we are booked out

gym was a disappointment with very few equipment and the room was not as spacious compared to

the room was clean and comfortable, i was happy to get an early check in.

room was large, lots of parking for our moving truck.

she was really helping and also allowed us to do early check in

having the pool and gym and complementary breakfast was great

not able to have breakfast as had to leave via shuttle service before breakfast opened.

very clean, friendly stuff, shuttle to the airport

i had trouble phoning the hotel for a shuttle so got a taxi

beautiful clean & comfortable, got an early check in, staff friendly & smiling

to find-close to shopping if needed-staff was very friendly -early check in at 2 pm -have stayed there several times and never had a issue-the price is very

size very comfortable for 3 adults, modern european rain style shower, convenient location to casino and

clean, comfortable and it had laundry facilities.

would have been nice to have a pool as the hell send to be of without one because of the overall presentation

early check in.

gym room is next to pool, which is convenient

no breakfast or room service for meals

ordered room service and when it came after an hour wait the food was cold

have shuttle to downtown ottawa i spend a lot in transportation instead and the gym need to fix the machine for

husband and i requested an early check in

was amazing from check in to check out they fulfilled our request for an early check in and we had a baby with us

pool was great (overly chlorinated like every hotel pool

cards switching off immediately at checkout, had to go back in for one more thing and retrieve kids from pool and it was all shut down

my child enjoyed the pool very much and it is open late so that makes it even better

pool, kid pool, beautiful room. early check in.

indoor/outdoor pools/hot tubs and arcade were a huge hit with our kids

amazing food at both restaurants, and room service was quick and efficient

not working, slow internet, no free parking, water pressure is weak, staff did not accomodate a late check out

room service was fast and cleanliness which matters the most was 5

was able to do an early check in so i could get to my event on time, staff was accommodating and polite

the main hotel was very warm. the gym was way to hot and was not comfortable to work out in.

the breakfast had more options than most hotel breakfasts, hot and cold food

two l2 ev chargers were available (but one was out of service) (-)of the two ev chargers was broken (+)the property is almost brand new and kinda upbeat and they have ev charging station.

easy access from 417, great parking, close to everything we wanted to do!

staff provided an early check in but not confirming upon 2 earlier attempts, only after showing up early

they gave us an early check in and an upgrade to celebrate our wedding day

breakfast was great clean hotel friendly workers

nice and professional staff. clean environment and nice breakfast.

kids in the pool when i wanted to go, haha!