early check in

shout out to orlando who helped me with an early check in request

especially elvin the pool bartender and manuel

across from the beach staff is very friendly drinks are amazing casino was beautiful overall i would definitely

gym facilty has large glass window that faces pool area and beach

they accommodated us with early check in

the staff were amazing and did an early check in for us

was supposed to call us for an early check in but we did not get a call until after the normal check in time

the cleanliness of hotel and pool area was great for kids and adults, breakfast was serve early mornings

we were granted a late check out

early check in

no wifi in the rooms.

wifi didn't work the 1st night.

good pool

friendly staff, and nice hotel with basic clean rooms that have a fridge, tv, bathroom and wifi

very nice, bryant at the restaurant a great server, friendly front desk staff, appreciated the early check

beautiful pool area too

the pool was everything you could hope for

pool ( would have been nice if hot tub was heated) short walk to beach shuttle to vivo beach club

pool area very nice, bryant at the restaurant a great server, friendly front desk staff,

natasha went above and beyond in allowing us an early check in

i also like the kitchen area

it didn't have the fridge in the room. they had kitchen near the room.

kitchen in the lobby has a stove, microwave and a fridge

breakfast served, but it has communal kitchen for all

we arrived so early and he arranged early check in plus breakfast for us

pool was a nice size, i liked the breakfast provided daily, and all the staff were all very

everything excelent. friendly persons nice and clean room and pool.

i like the location and the pool, the quiet atmosphere ud83dudc4c.

the breakfast was delicious

i was allowed early check in after my long journey and every single staff member was genuine

the gym is in disrepair

golf courses. very friendly staff there.

nd traps and greens were

the pool was not open

he was so friendly and was able to get us an early check in which was extremely appreciated

was a bit small, as was the pool, but we were prepared for this and it didn't negatively affect our stay

the pool was a nice bonus - it was very cool and refreshing

it was just enough space to feel comfortable but still social distancing and the pool at night is very romantic

we loved the private pool setting (because of covid you signed up for private pool hours)

early check in with friendly staff

with reception + very kind and helpfull staff + comfort of room and bed + free wi-fi + very nice kitchen area + comfortable bathroom + nice restaurant around + possibility to leave luggage before

the kitchen is so fabulous, so many areas for relaxing, the rooms are so cozy and cute

great location. very nice shared kitchen area

of the place, cleanliness, location, and the amenities they had such as a work area and a fully kitchen

were wonderful at acclimating our luggage for early check in and check out

accommodating the staff was for a very early check in

check in staff very helpful in keeping luggage and preparing the room for early check

i had to wait 2 1/2 hours for my room, when i request a early check in, only problem i need

laundry on site

the pool and hot tub

one more annoying thing - they charge an extra 75 usd for early check in or check out

+ water/french macarons + style + sister property + location (no beach view but close enough) + early check

breakfast was good

my husband before going on to the rest of the island, and planed on spending an afternoon at the pool, happy hour at the rooftop and enjoy the views

breakfast could be ordered the night before and be delivered to you room

they even allowed us to park early since they didn't have early check in

made the kids feel a little off

from the moment i arrived, javier at the bar was the best

i loved the view of the pool

my a/c leaked my whole stay i didn’t know it was leaking woke up to go to the kitchen and slipped on a puddle of water

as a veteran i wasn t able to get a discount and i was over charged for early check in.

on the first day, pablo helped us do the early check in at 6am, allowing us to get some rest after the red-eye flight

helped with early check in and late check out arrangement

had to pay for an early check in

we arrived for an early check in the hotel's system was down

we appreciated the early check in, and upgrade

wasn't labeled sheraton; breakfast not included with early check in & they didnt say so we had to pay; key card to go down & scan panels on different

early check in after getting off our cruise ship. we had a late flight the same day.

we also enjoyed the infinity pool and the gym

restaurants and casino on the property and staff was friendly

the room was very large, and our early check in was accommodate.

huge room with balcony and kitchen

2 bathrooms, a large bedroom with a comfortable bed, a large living room with a murphey bed, a kitchen with a full size refrigerator, and two nice balconies overlooking the bay

we booked a suite with a kitchenette, but there were no cooking appliances, and not enough cutlery or dishes, and the staff

we didn’t use the kitchenette but it was nice