early check-in after repeated calls and requests, resulted in me missing my entire stay at civana

excellent peaceful location, good sized room, nice grounds and pool

pool, gym and spa were all excellent

the spa is fantastic! the staff are all wonderful and attentive. the classes were great!

about this hotel and spa is top class

early check in was unexpected and greatly appreciated

pool noodles and two chairs in the room for both people to sit at the table to eat the wonderful room service food

mainly water park bar & grill so watch out for

very inconvenient when traveling with kids

we also reserved a cabana at the spa pool and enjoyed that

appreciated the early check in and opportunity to spend quality time with my family in the pool

what could i say, my kids couldn't have loved it more

the staff went above and beyond. the amenities were awesome. loved the pool and fire pits.

nice to have kitchen in room and full bath

the comfort of the bed. $14 charge to park. pipes smell in room from kitchen sink i think.

requested early check in for an event we were in time for and our request was handed promptly.

the staff were very helpful and also allowed early check in

everything was so clean, breakfast was amazing and the staff was incredible!

gym didn’t have very much equipment so i had to compensate by visiting local public gyms instead,

from check in, breakfast, etc

we were able to get early check in, rooms were very nice and clean, cleanings daily were well done, breakfasts were

the room had sufficient kitchen tools to enable self catering

your bartender, bri, was very friendly and a pleasure to talk to

pool very small for such a large hotel! wish the suites had a little more separation.

the breakfast was delicious, pool area very comfortable

the room was nice . they accommodated me to make a early check in.

the playground was dirty and the small pool for the kids was dirty too .

there were so many amenities like a place to grill, play mini golf, a gym, basketball court & more

the windows in the kitchen area need to be recaulked.

vending machines didn't. work kids at pool constantly running around no parental giudance

the hotel did let us have an early check in that was appreciated

in the shade most of the day and ran out of seats from time to time, small property, could hear kids above us running through the

the quiet oasis pool

the morning, pool bar/snacks available, water features in the atrium of each building, in unit laundry, right off the 101 highway, near good walking and hiking trails around the mcdowell

the massive salt water pool was refreshing and had a beautiful setup with huge hot tub in a grotto over which a waterfall

lady at the front desk quickly took care of our early check in with the manager

staff and accommodated an early check in for us

breakfast, early check in and late check out

laundry room wasn’t working

the cleanliness of the hotel/room. pool was relaxing.

in was requested for an early check in-it was past the normal check in which was disappointing when we were only staying a

called the getting desk to ask about early check in, they were amazing

great room with separate siitting room and kitchenette

though it s a two minute walk past the golf club) and to the lovely area of shops and restaurants at keirland commons

sleeper sofa was great for our kids and it was nice to have a separate bedroom with privacy

ladonna was super sweet and was able to accommodate an early check in for us to we could make it to our boat rental on time

pool area was really nice. the staff went above and beyond to accomodate us.

broken treadmills in the gym

onsite restaurant and bar were very nice and price were good

pool and spa were enjoyed after a long day

they even accommodated an early check in for us after my surgery

was fantastic and helped me with an early check in

i needed an early check in this time and was accommodated, which i truly appreciated

we were able to grill out and have thanksgiving with my kids by the pool

was too cool to use the pool (not a fault of the property

they accommodated our difficult travel itinerary with an early check in and late check out at no additional charge

fresh popped popcorn in the lobby, beverages & hot food in the evening and a delicious hot breakfast

it was spacious and the pool was great for the kids

kids had a blast in the indoor/outdoor pool

pool, breakfast and dinner buffet for kids cocktails and hot tub for parents

she allowed early check in and we had no problem getting a late check out

great location. awesome breakfast. comfy beds. staff was top-notch all the way.

breakfast was a plus and the friendly staff made our stay very comfortable

nice staff. very clean. hot showers. good gym

the staff was friendly. the gym had nice equipment.

front desk person was very helpful in getting me an early check in to accommodate a surgical appt mid-day, so i could be prepared for it

breakfast drinking water clean pillows room service

m, pool). outstanding staff.

m, pool). outstanding staff.

spa bath was my favorite

she was able to accommodate an hour early check in because i had and event i needed to be prior to hotel check in time and i was coming

lovely pool area staff very friendly great no frills

we enjoyed relaxing in the pool after a long drive

breakfast

didn't like the fact that the pool is right in the front for everyone to see i think it would be better if there was a little

wendy was outstanding and accommodated us for an early check in on sunday

early check in was much appreciated

everything went smoothly. they've even got a simple breakfast during these times.

the breakfast

it's clean. swimming pool had warm water. breakfast was good.. staffing was friendly

had called prior and asked about early check in

didn't have to leave the site to have a few drinks with our friends, the bar on site was friendly and

the pool and relaxing seating area. the room was great too - loved the horsey artwork ud83dude00

pool, jacuzzi, room

the cleanliness of the room, pool and jacuzzi.

easy early check in was nice

super clean, different room options available , laundry on site , met some super great folks i'll never forget

mini kitchen was stocked just right

areas ie: halls laundry area etc

quiet room with full kitchen cold a/c

even allowed an early check in since my stay was for a family reunion this was perfect

only drawback is no early check in, ever

an urgent family issue and the gentleman at the front desk was very compassionate and gave us an early check in

i liked how the staff was able to right away meet our needs in an early check in.

pool closes too early, no outside seating

they allowed early check in

they gave us an early check in .we're very nice and have good security ud83dudc4d

the free wifi and i got a late check out til noon.

and the laundry room was great since my lover stole most of my clothes so i could wash what he didn't

i messaged the resort in advance requesting early check in

beautiful and impressive facilities including state of the art gym, pools, tennis courts, pickleball, spa etc

liked that they had two pool choices, and hot tub and tennis court, 24 hour gym

spa was just lovely

nice restaurant and bar

got an early check in but the carpet was damp from shampooing

loved the space we had for the price, the breakfast sandwich was yummy and fresh, pool was nice, didn't get to workout but the fitness room had a lot of nice options

pool walk surface needs repair

need to clean the kitchen drawers out in 303

the rooms were spacious with all the amenities we like. the in-room kitchen is terrific.

early check in complimentary

breakfast was very good, room service accommodations were good.

the pools and spa had too much chlorine and the kids has burning eyes that day and the following day

the main pool with food service was a bit of a walk (from our unit) with little kids in tow

no kids area at the main pool.

went above and beyond to get us an early check in--the finals of the womens us open tennis tournament were being played and amanda got

the breakfast was pretty good, but i had a wedding to go to and asked for early check in, we had family staying there as well, and because our room was not available we

breakfast staff would not accommodate and make potato's when we still had 45 min left for

breakfast was great, and the entire experience made my stay enjoyable all around

i like the hotel the rooms are big nice and clean the breakfast was good

early check in

nice and spacious, i loved the fireplace, the outside deck, the bathroom jacuzzi and the outdoor pool and hot tub

one possible drawback, there is no breakfast, for this you would have to go to the nearby golf resort

with sofa bed and the room was very nice - but not getting the 2 queens meant, 2 adults and 2 kids slept in the king bed

no kids , this is a big plus for myself & my husband

it's close to our friends home. we were allowed early check in.

i work graveyard so i paid for friday also so i can get an early check in

reception called us for early check in

no full breakfast that i'm used to but a bagel bar was provided w/drinks

really good breakfast bar

they allowed for an early check in.

i liked that they always have early check in and the staff is very nice and helpful.

the late check out.

no wifi info, no info on facilities, breakfast, how to locate our room or even when check out was

i couldn't connect to the wifi on my laptop in order to get some work done.

allowed early check in and room change due to damaged bed

good quality of staff, facility, and room. clean. breakfast was good.

breakfast available, comfortable beds, very clean

the free breakfast was great and it was quiet.

when breakfast was served the times and the 24 hour coffee was located

i requested very early check in and they got my room ready by 8am

very comfortable, the public spaces were really pleasant, the adults-only pool was great and the gym was also fantastic

staff were reasonably quick at serving both in the bar and restaurant and very helpful

enjoyed our stay, restaurants were good and bar even better

ite) was warm, large, and furnished with a spanish flair

loved the early check in option for a small fee, breakfast was great and we have a family of 5 so that was a

arrived early from an east coast flight and when we checked in at 10 am we had to pay an early check in fee

and staff met my special requests with early check in, first floor room

the place the staff were very friendly and helpful and the rooms were very large and clean and kitchen was wel stocked with dishes and pots and pans

great food at slanted rice across the street ud83dude0b the pool and hot tub helped us relax

location to our plans. allowed early check in

this rm121 is next to the gym, so the bed head was against the gym wall ,a lot of bumping and talking until 19 pm

comfortable rooms. really enjoyed my stay. 24/7 laundry came in handy.

really appreciated the tasty breakfast

the pool is nice and the amenities are easy to access

comfortable, and affordable we also got an early check in which was great since we came in on the red eye and our kids were tired by

store and the staff was very friendly hotel employee brought up extra towels to our room so the kids could go swimming it was a wonderful

store and the staff was very friendly hotel employee brought up extra towels to our room so the kids could go swimming it was a wonderful

my kids loved the trundle bed

the popcorn machine was a plus for the kids