staff were incredibly helpful - provided taxi details, advice and secured an early check in as i had to drop my bags then go

wifi not great

breakfast great

parking on site

exterior nr the accessible parking was uneven, so made it more difficult to get to the door

early check in was a bonus after climbing goatfell

liked the timed pre-ordered breakfast as this cut down on waiting times, something we found difficult in other locations

good breakfast and evening meals in a well controlled environment

the bar was cosy and the restaurant food was amazing

i ate in the bar twice , rump of lamb and roast beef dinners were both excellent

close to ferry. early check in.

were very welcoming and let us have early check in which was much appreciated

bar well equipped

george at reception was amazing. the bar staff were good and the indian food was fabulous.

the hotel also has a snug and nicely stocked bar and a italian restaurant attached

s a 5 minutes walk to

location, perfect for very early check in at airport

m).

charged 30 for an early check in considering the room is already clean and empty for us to use

we had a good early check in and noon checkout, allowing us to have a very easy journey

walk to the airport for an early check in

early check in which was needed as i was shattered and needed to rest, good breakfast, clean room,

i had requested an early check in as we had travelled for 2u hours previously

unfortunately due to having an early check in we only had a continental breakfast

easy drop off by car, very clean rooms, great location for an early check in.

friendly and helpful staff. good size room. early check in facility. clean and tidy.

early check in and was called back by the very kind receptionist to say that our room was ready and

rooms and bathrooms fantastic. bed 1st class very good gym and leisure facilities

arrival was organised well in advance very polite and helpful staff from front desk bar spa even room service everything was amazing

so the macaroni cheese for dinner on the kids options wasn't suitable for her

were very friendly, we couldn't book an early check in online but they staff were able to accommodate this request

customer service, cleanliness early check in and tartan carpet

we weren’t able to try out the food because the bar was so busy,(sat night

decent bar downstairs

lounge bar very comfortable and great value

really liked the quirky story behind the douglas hotel and the early check in

we had requested an early check in to get ready for the wedding & were delighted when we arrived & were shown straight

the food at breakfast was amazing and in generous quantities

parking at back outdoor seating if weather had been better we'll be back

staff were friendly, bar was good, breakfast was very good. parking on site.

room and bar and restuarant were very good

the day of arrival we had problems with our water and the hotel organised early check in for

ached eggs on toast) - spoke to the chef who

the bar area and restaurant are fantastic

perfect near the station easy parking, helpful friendly staff room lovely comfortable breakfast excellent evening meal curry was delicious but the

the room was sparkling clean and had a mini bar with soft drinks, alcohol and sweet/savory snacks

pleasant and professional staff helpful with early check in as we were getting dressed for a

bar lounge was also very cosy and comfortable with great service once again

selected this castle hotel because the kids really wanted to stay in a castle

parking facilities could be better

also we had trouble getting a wifi signal in our room

allowed me early check in which was most helpful

early check in and 12pm check out

amenable and helpful staff. happy to facilitate an early check in. good tourism advice.

we got an early check in and a late check out

the late checkout was excellent as was an early check in

were exceptionally helpful , asked for early check in which was facilitated immediately

cleanliness of the place was first class, the staff were most welcoming and even catered for an early check in

clean and professional service. i was able to get early check in

early check in and quite room, both accommodated which made a real difference to our

i d requested an early check in and it was handled brilliantly and gave to me free of charge

very kind and organised a very early check in as i was flying in for a family funeral .

we also ordered room service from the restaurant

ite, room service, staff, etc) was great

amazing room service dinner

excellent bar and restaurant

great location. walk to city centre. early check in and parking.

they allowed us early checking and lonela made sure, the room was ready for us for early check in

i requested an early check in and i was so happy that this was available

really helpful, was able to park the car that midday and we got early check in as our room was easy unlike other hotels who charge u if you’re an hour early let

i had requested an early check in if possible as we had lunch booked for my husbands 40th birthday and the team were

location and early check in very grateful for the early check in

asked about early check in - it was sorted via email

were great and did their best to allow us an early check in, however didn’t know the price of breakfast when asked, breakfast was tasty but

was delish, buffet style breakfast had very good selection , as a gym rat plenty of healthy options to choose from which surprised me, room was very

returned from the concert to find the bar closed

early check in and also early into breakfast as well

had emailed in advance about early check in and was told to ask on day of arrival

early check in

superb atmosphere. clean and organised common area. early check in.

reception by a lovely young lady but didn’t get her name unfortunately and also got a slightly early check in

early check in friendly staff great room great location for ovo hydro parking next door for £12

gratefully we had cool air/conditioned rooms, and we were granted early check in

large room -good price -near the hydro an secc -comfortable bed -clean -friendly staff -early check in for no extra price -nice restaurant located near

for early check in as room was available

i arrived really early due to flight time and wanted to drop off my bags and the staff member on the front desk was

girl helped us out with an early check in.

good breakfast...and early check in...

location and early check in was appreciated

great breakfast!!! local park close for kids.

not really suitable for young kids

the staff allowed us early check in and late check out

room was clean and the receptionist was very friendly and helpful and even gave an early check in

we came to glasgow for a wedding, and therefore requested an early check in on saturday morning so we could get ready in our room

early check in was very useful and accomadated well.

location was perfect, rooms were clean and got early check in

made to feel welcome and very good early check in so we could spend the afternoon in the city the day before a wedding the next day

manager, immaculate rooms and communal areas, a very nice little bar beside the hotel for food and a drink

lack of a lift and bar facilities.

staff excellent very clean very comfortable good late check out

there is a bar underneath part of the hotel that played music

i had rang the night before about an early check in as we were travelling with kids and no one got back to me

they facilitated an early check in which was the best part our our experience

we required early check in and it was sorted absolutely fantastic

we got an early check in as soon as we arrived

asked for early check in as part of genius perk, when we arrived at 14:00pm we were advised this was not

room, facilities,shower,tv comfy bed, location to the king s theatre, early check in

beautiful location and decor, facilitated early check in

the hotel accommodated every part of my trip by allowing an early check in and late check out at no extra charge

they even allowed early check in and the hospitality was upto the mark

great location. easy check in and allowed early check in without any dramas

booked taxis etc for us and gave us an early check in to allow for getting ready for the wedding we were

in took 30mins depite paying for early check in we were nearly late for my daughters graduation, staff were struggling to cope with

was delivered but hever got it all in all wouldnt return emailed when confirmed booking about early check in we were told this was possible (can provide evidence ) when we got there we were

receptionist and helped with early check in

the attraction places no free parking but they offer discounted rate for the parking fees allow early check in equipped with

we did get an early check in at 3pm

the best part was the staff, we needed early check in and the lovely daniel made that possible for us

great early check in of 2pm and late check out of midday which really makes the difference

very clean hotel! and early check in didn t cost anything extra which we appreciated.

due to long flight,we asked early check in but they refused although the had free rooms

were very friendly and helpful providing an early check in as the room was ready

owner allowed me to do an early check in to drop off my luggage in the accommodation while i was waiting for my room to get

allowed early check in and the staff were very friendly.

i had asked about early check in or left luggage several days prior to arrival

location, reception team fab managed to get an early check in

lovely hotel lovely staff. arrived early and got an early check in . breakfast was lovely.

was very kindly given an early check in having popped in to drop my bags early which was immensely appreciated

early check in very helpful staff jan lovely wee lassie £10 burger and chips the chips were

all the staff were very friendly and helpful, allowed early check in and offered to store bags on check out

comfortable, beautiful décor, free mini bar (non-alcoholic), room fully equipped, nice bar area to

great for an overnighter but didn’t use all facilities like the gym

breakfast options were wide and filling

arrived at the hotel early and were given early check in which was great

welcome is as great early check in

accommodated an early check in - thank you.

also my room was ready early so the early check in was a great surprise too

we got an early check in

courteous staff who went out of their way to help with an early check in

early check in was facilitated

the staff were always friendly and allowed an early check in

i had asked for an early check in, however they said they could not do it.

in time was not until 3pm, i had emailed prior to arriving to try and arrange an early check in and the response was that they would try their best to have a room ready

it was very clean the room was great sky tv with a big tv which was great, they gave us an early check in

an early check in from reception and an added bonus of a later check out which was excellent

very friendly staff, gorgeous rooms, amazing food and room service is brilliant

no room service

bed was so comfy we paid for a late check out

clean, good location, early check in.

friendly service and early check in.

asked for an early check in but was told no 3pm is check in time plus hotel wasn't booked out saturday night

that i paid £20 for early check in when the room was ready anyway

early check in not permitted

arranged an early check in which was really appreciated

they gave us a really early check in

on arrival for check in were absolutely brilliant and could not do enough for us,gave us an early check in aswell,i would like to say thank you so

staff were fantastic needed early check in, they called me when the room was ready

quick efficient & early check in

excellent location, early check in. good check out time. lovely room.

clean, quick early check in and right in the town centre

early check in tidy clean room

we were also given a very early check in which was superb

allowed early check in as they room was already ready which was amazing

spacious room, friendly staff - accommodated an early check in without any problem.

from early check in, umbrellas, taxi, drinks

only downside was the gym, and i believe that it is being currently updated small and

fabulous spa friendly staff

spa / room service

we got an early check in and maria helped us trying to solve an issue and then printing tickets to a football

excellent, executive room fantastic which included use of executive lounge, early check in and late check out - fantastic

staff was great from getting an early check in to service at the bar to help with a dead battery

she was welcoming and warm and helped sort us with an early check in, as we had a flight in from belfast quite early

the staff allowed me early check in which i really appreciate.

staff were friendly and they had my room ready for me as i had requested an early check in which i really appreciated

great location, good amenities, lovely staff, early check in too!

nice staff, early check in allowed

had requested an early check in but this did not although i appreciate the previous night was very busy in

staff alllowed slightly early check in which was appreciated due to long train journey

team were very accommodating to my request for an early check in and river view down the clyde which was amazing with the clear weather btw

early check in / had confirmation email day before - so travelled up 4 hours and stayed over night

it was everything perfect. i got early check in, nice staff.

we got an early check in which was a bonus and greatly appreciated

staff didn't exactly speak to eachother there wasn't great communication asked for early check in got one room ready , they took the money off the other room however when i asked for

the room was very quiet, delighted with the early check in as we arrived from the us early and didn t sleep on the flight

early check in would have been helpful but was not avaiable

we arrived early from a red eye flight from washington dc and they offered us an early check in with no extra

central location early check in immaculate and very comfortable rooms

service from the moment you arrive , rooms are spacious well appointed, tea and coffee tray early check in for ihg members, immaculately clean through , ideally located for any city business

ileda checked us in and we got an early check in which was great

staff were amazingly polite and early check in was no problem

early check in at no extra cost

the staff were able to facilitate an early check in by 60 mins.

breakfast was

i requested an early check in and this was

very nice allowing early check in

were working very late so were disappointed to be woken up by room service even with a do not disturb sign on the door but that was the only little thing

bar is slightly limited in what drinks are available and is the higher price end of the scale but

great room service!!

knew we would need an early check in for a variety of reasons

they weren't able to accommodate my request for an early check in, when i got back from wandering the bags were waiting in my room

we left our bags at reception and received a call to tell us our room was ready offering an early check in

the room service continental breakfast, far too much food for two people

room service food was excellent high standard room was fab stayed in duplex suite loads of pillows

we arrived early and there was no problem having an early check in

i was charge for early check in double to what the person in front of me was charge.

have stayed before a few time but thus time we were charged for early check in even tho the room was ready

we were able to get an early check in and the woman that helped us was extremely nice

also accommodated is to allow an early check in

arrival male receptionist was rude re enquiry about early check in

location, bags held for us as we arrived early in the morning

early check in

i asked for an early check in and they gave me my room at 9

staff were fantastic got an early check in and were so helpful with any requests