helped us store our luggage for overnight hike and also allowed early check in

allowed for early check in since they had space

the staff are exceptional and go beyond to make you feel comfortable and have an early check in

the wifi can be spotty inside the room but i left a staff member know and they fixed it!

parking available

staff was super nice and they allowed us both early check in and late check out at no extra charge

room faced onto the courtyard and common area / bar and it was pretty noisy at times

that helps education for the kids

the staff had kids at the schools and were well-informed about the impact the hotel was making

a sound of a laundry next door.

allowed us early check in, luggage storage, airport pick up and drop off

they also do laundry at the front desk

staff was very helpful and accommodating including with late check out during a busy time

and a great laundry service

good laundry service

they helped us out with an early check in since their check in time collided with a wedding ceremony we where attending

they were extremely accommodating allowing me to check in early after coming back filthy from an overnight volcano hike

great hot water shower, amazing linens and excellent wifi

the breakfast was also outstanding

had a spa tub that looked wonderful but we could not use it

they even allowed us to do an early check in since we were traveling all-night to get there

interior patio/jacuzzi, comfortable bed, nice staff, good location, on site parking, room service, restaurant

bed was comfy, room service tasty and they gave us

wifi works fine

the wifi wasn't good--it kept losing connection

breakfast, kind staff, gorgeous views from rooftop, comfy bed, got early check in, and only 10 min walk to town

rooftop and spa. the dining room and bar were nice

we had to ask for things at breakfast 2-3 times before they arrived

the most friendly staff and the best bar in all my travelling experience

wifi is a little bit poor.

location, quiet & peaceful but near everything, excellent staff who organized an early check in which we really appreciated after an overnight bus from flores

tasty breakfast

we did laundry and it came back same day

breakfast was included in the price and a variety of options were included

the shower was strong and hot, breakfast was amazing with a selection of hot meals every morning

awesome customer service. requested early check in and within minutes received an answer.

nothing..bit a loud from bar under building..if you want a early night..

wifi didn t work from my room. i had to go the lobby.

friendly lady, peace and quiet. i also advice the maple bar on the corner.

no wifi in the rooms. some coffee would be awesome but not a deal breaker.

we arrived very early morning and they let us have early check in

breakfast was delicious and served in a tranquil garden next to a soothing fountain

says it has superfast wifi, but that was not true as it was a challenge to connect to do work

wifi was terrible if there was any signal at all

the courtyard room was charming and the noise stopped at 10:30pm but then the breakfast clinking started around 7

the staff were accommodating with regards to our baggage and early check in

very quiet, very clean, excellent wifi signal

options with coffee, fruits, etc) and wifi, friendly staffs who speak english a little

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back same (+) friendly staff, cheap breakfast and laundry (+) we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load) (+) laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal (+)location, on the edge of the city centre - walking distance to coffee and laundry facilities

stly with google translation to spanish) and

very easy on early check in

quality cotton bedding and there are laundry

good customer service resourceful and friendly my laundry was done ( for a fee)

great price for doing laundry

we also benefited from an excellent (and super, super fast) laundry service for a very reasonable price

appreciated the early check in (free) as well

cleanliness, warm staff, quiet sleep, laundry service is a plus, and of course its location

they also offer a laundry service which was quick and well priced

laundry for a reasonable price

basic kitchen and a very good and fast laundry service