gas grills out by the pool

breakfast could be better

breakfast was really good, fruit, milk, waffles, and super breakfast sandwiches

there's a full kitchen set up in the rooms and a lot of space

nice selection of eggs, yogurt and fresh fruit at breakfast

clean and quiet, good breakfast

perhaps some shade over the pool in summer.

the breakfast :)

decent breakfast

breakfast was great

i liked and used the fitness room

the beds were comfortable and the breakfast was delicious!

small tv. breakfast was bland. fitness center small

the pool was closed and locked so ealry

clean pool and fitness center

charged $10 for the breakfast bar that at most hotels are free and charges for internet in room

liked that there was a full cook to order breakfast option as well as a buffet

i thought breakfast was included but it was $10

the breakfast was delicious and the bartender was super friendly and knew how to make a drink

breakfast /service was excellent.

the breakfast was well stocked and clean

my kids ran around with no shoes, and their feet were black within a few mins

clean loved the customer service very helpful room up to standard with no issues pool was fun

breakfast, pool , and the beds are so comfortable.

room door when we wasn’t even doing anything but sitting and talking, they complained about the kids playing outside

the spa experience was lovely and my husband loved the

great staff, great food, bar & restaurant offered very good value for money.

the location and the balcony overlooking the golf course

night and there was very little activity at the lodge and we were placed in a room facing the pool versus the putting green

just wish we could have stayed longer but our husbands had golf tournament back home to play

breakfast

i was on 3rd floor and the room above had kids and they were running all night.

would be better if the laundry machines and vending machines all accepted debit cards instead of quarters and cash

however, the room was just across from the laundry room

great value with free parking, breakfast, universal park

kids loved it

iversal studios and islands of adventure)

direct access tom universal park via short walk or on boat shuttle service

like the atmosphere in general, the kids enjoyed swimming and watching late movie at the pool, unlimited towels, and open hrs

great pool area & poolside bar was nice too

was great , pool and fitness room isabel at the front desk is amazing

now my kids want homemade waffles

breakfast was on time and warm

overall, a good value for a family with young kids

how about some wall sound insulation - have you ever had noisy kids keeping you awake at night

a room service breakfast for two is around one hundred dollars

villa pool, bar american.

beautifully decorated, boat shuttle from the hotel to the city walk and other places at universal so there s no reason or

if you have young kids or any issues please check where your room is located in relation to water taxi and lobby

the view the hotel has at the piazza it would be nice to have a drink without having to go to the pool

good size room, free parking, great location for universal and very clean including the pool area

kitchen staff/bussers hustled to make sure everything was stocked and tidy

location ! service! prices! breakfast better than any hotel in the us!!!!!

location was great and shuttle bus to universal studios was a bonus

the breakfast selection was fantastic. great job kitchen staff!

it is pretty clean, the pool was nice, you could take a walk around the hotel.

the room was very comfortable, and the facilities were spacious and modern – including the gym, laundry area, and outdoor terrace

the breakfast was okay

this laundry room really helpful

good breakfast and nice pool

the room service was wonderful! the staff were friendly and knowledgeable.

our kids said they wanted to live there forever

laundry facilities also onsite

issue with the hotel were the prices in the restaurants - way too high for families travelling 2+ kids

is perfectly central, hotel immaculate, fantastic room service with such comfortable beds

alot of kids and really loud

wifi worked well, pool was nice, free cookie on checkin for some reason

laundry room available

bar, restaurant, starbucks, convenience store, ice cream store, pool, laundry

and clean room, good location, easy parking, free wifi, great pool, nice restaurant, friendly

we also enjoyed the gym, pool and breakfast was great

i didn’t use the gym but did pass it a few times

breakfast was great with plenty of options

i didn't like that the laundry room was only on one floor.

the pool and hot tub were perfect temperature and had a decent available use time

wifi could be a little better and cocktails a bit cheaper but nothing major

the hotel dirty, not enough seats in the lobby for guests, no wifi in the lobby for guests, this is our 3rd stay here and will be the last next time i ll be

room service food lovely

i was thankful for the free waters as i used the gym everyday

the room service meals were so delicious and convenient

universal shuttle only ran in the mornings.

was construction while we were there, the pool was closed and the elevator on our floor didn't work we had to use the side elevator

overall great hotel, but has not shuttle service as advertised

the property is close to universal with shuttle buses.

room was excelent. great view of the pool

the air con worked well and we loved the kitchen and sofa in the kitchen close to

loved the breakfast, staff very friendly, spacious environment, cleanliness with every thing, kids loved the

the pool and bar area were very nice

bar area was nicer than most hyatt house hotels i e stayed at

sewer smell near pool the whole stay

space bed was very comfortable all of the facilities was very clean staff very friendly and the breakfast was

the free breakfast is outstanding and very generous

staff, room, free breakfast, pool, amenities

the breakfast was delicious, organized, and abundant

apefruits, pineapple etc) very good

early check in

the staff was kind and i could actually do an early check in without previous notice

com to have a late check out, answer came at 2pm on the day of check out, not helpful

breakfast/snack bar was overpriced especially for black coffee

laundry room on 2nd floor was so handy to not bring dirty washing home

we also appreciated the small kitchen, which made the stay even more convenient for our family

bar at the hyatt house had great drinks and apps

nice gym facilities as well

free shuttle to citiwalk

excellent and well kept everything from the gym rooms and pool

room service was great

that breakfast!!!!!!!!!!!!!!!!!

pool was clean

staff was great and the breakfast was very good

very clean, beds very comfortable and good breakfast

the closing hour of pool.

great staff, amazing breakfast, beds were comfy and the place was spotless

proximity to family and springs. breakfast sandwich

in at 4 pm and could not nap because they were screeching to each other 3 floors below at the pool

facilities, excellent breakfast, outstanding staff

friendly staff and breakfast was great

breakfast and pool

liked the pool to be open a bit longer but otherwise nothing we didn’t actually dislike

small pool/outdoor area

the trash can under the kitchen sink was not emptied before we arrived

the pool was very nice

with us on our trip and found a live roach in the room they offered to move us but with all the kids and only one night left it was too much of a hassle i asked if we could get a partial credit

stayed with the older kids for the weekend

the pool

it has a lovely pool, the rooms are very spacious and even has a jacuzzi in the room

purposely picked a hotel with room service bc we knew we would be tired from parks all day

swimming pool, comfy bed, great breakfast

the pool bar is opened until 10pm or 11pm nightly and good food they offer

the tiki bar was a nice place to relax and have a drink after the long day at the amusement park

the free shuttle to the parks was fantastic

the hallways and laundry room could have been cleaner

the hotel is close to everything, the pool and hot tub and rooms are very nice

i had to resign in to wifi every day

very modern with a huge pool, pool table, game room, gym, eating area, sitting area, conference rooms, etc

loved that the pool was big and spacious and that the bar tenders were great!

free shuttle to universal studios, laundry for good price

pool close too early didn't get the chance to even see it

room is a bit cramp, the small kitchen does not have plumbing, and the ac needs a bit of work

felt like they had a bunch of laundry in them

facilities are good, including pool and laundry room

no pool or spa access. (main reason for choosing this hotel was for those two amenities)

was god as expected, visited theire tiny gym in the am for my exercise, used tredmill and some equipment

breakfast should have pancakes for the kids. (suggestion)

very clean very close to universal great breakfast good choice of hotels

the kids enjoyed the pool.

great facilities including well-equipped fitness room and a laundry room

the gym needs more equipments

they also had a convenient laundry room, a gym, and a pool area

they also had a convenient laundry room, a gym, and a pool area

location- staff minus one at check out-room was perfect - bed was comfy - had coined laundry

didn't like the fact that i didn't have access to the gym, and the rooftop bar

was very little i did not like but i hated that they advertised a gym and roof top bar and pool but these were only accessible for their club members or at a cost of

free parking, free breakfast, close to universal

the pool was very clean and it was nice sitting and

the breakfast need to be up graded

they do free shuttle to the park in advance

coin laundry was inexpensive and convenient

laundry facilities were challenging as some machines didn't work

the pool hours closed too early

great location. room was great and breakfast was good too. great place to stay.

the bar by the pool was a great way to hangout and relax

everything, location, friendly staff, clean rooms, nice pool!

kids section in pool area was closed

location and free shuttle to universal.

with the hotel they didn't give free breakfast they gave me 4 drink vouchers for pool bar with my kids

staff members were all nice and loyal. only 1 dissatisfied with pool spa not working properly.

the pool area was clean

clean, friendly staff, nice complimentary breakfast and coffee bar

they have laundry room and hot tub by the pool

have not stayed in a us hotel before so perhaps the breakfast is normal here but it is nowhere near the standard of uk hotels

our rooms were cleaned spotlessly every morning, there's a nice pool, and a great free daily breakfast with fresh waffles, toast, juices, muffins, yoghurt, etc

only had 2 morning shuttles to amusement parks so i needed to take my car and the cost of parking was

the complimentary breakfast was a great start to the day and the laundry facilities were

could not be any better restaurants buses taxie free shuttle to the parks rooms were very clean staff were 100% would stay there

specifically put filters on when searching for a hotel, that it have a gym, when i asked where the gym was, i was informed that it was under construction

loved the friendliness of the staff, the cleanliness of the location, the quality of the breakfast, and the shuttle services to universal

very clean gym really friendly staff at check in excellent value for

facility laundry room is organized

pool is little small but nice and clean and pool towels

great location, friendly staff and really good breakfast

laundry room available in location too

bar staff and reception were kind of helpful to the t

very comfortable and nice bathroom and big room and the room service.

i loved the outside pool, its built with kids on mind

everything was great except that it seem to be a problem getting room service i spoke the front desk agent 4 times and after all they forgot to do service on sunday

although the quality of the breakfast food was amazing, the area was definitely over crowded

i was not expecting a mini kitchen for the price for the hotel i figured that would be way more in price for that type of

friendly staff, clean, extra things to do for the kids. the breakfast was excellent!

definitely has some of the brats best breakfast food

pool bar was close

the location is awesome - we could walk to many things, there is a shuttle stop in front for a $2 ride to the rest of the street, and uber rides were short for most

the wonderful staff, movies, waterpark and the rooms loved it, the convient free shuttle from hotel to universals

it had a lot to do. the kids enjoyed it and stayed busy

resort was excellent, my kids really loved it

my kids loved the water slides and pools

everything/breakfast, evening kick back was great/pool good/staff very helpful/price for value

breakfast and dinner

the hotel is clean, especially the pool, hot tub

my kids enjoyed the indoor/outdoor pool

there is free breakfast every morning

the laundry unit i used was outside and not inside the building.

expensive laundry door wont close

was only there for 1 night so the bar was my favorite

the food was excellent and my kids love the pool

they had an area sent up for kids to write and mail a letter to

like the breakfast buffet ata really good price and variety of meals

the room was clean a spacious great view of the pool that was also very nice and open late

late check out was a plus

the hammocks, pool was big and deep, couches and bar outside

there is good gym at the hotel

room setup and room service

we had to park across the street in a vacant lot for overflow parking.

your amenities was great hanging around the pool area with the fire pit was awesome

the resort itself was nice with a nice pool area for relaxing and fun

we had to shower in the kids bathroom because ours was sooooo small, but its only cause of the hot tub which was ok but we

place to stay , no room service we stayed 4 days ,the room was dirty under the beds havent been cleaned for months, no

the second day we didn t get room service

room service, did not clean room while we where out saturday morning, had to asked for towels for

was nasty dirty with roaches cigarette buds prostitution pimps drug dealers no room service room never clean sheets never changed it smells from all the filth going on people are

no room service

our room was refreshed daily and they do maintain a very clean and refreshing pool my kids never wanted to come out

the breakfast was great, but get there early if the hotel is busy

bags for breakfast

kids loved the breakfast especially the waffles

the kids were disappointed the pool was closed due to light rain (no lightening)

wifi with no password needed we thought that was perfect my grandson didn t need assistance all

also i would recommended adding a sign for the gym in the reception area because we couldn t find it and there was only one person at the

pool side cabana was marvelous beds were large and comfortable

though we didn t use the pool, we used the hot tub nearly nightly and it was glorious after a long day of wandering parks

was not used to not having room service and we kept having to pack up our dirty towels and bring them down to get fresh ones

spacious apartment and good laundry services along with gym, swimming pool and an arcade room

full kitchen it reminds me so much like a lil apartment

pool was heated and pool towels were provided we will return ( i hope

pool is litle

i suspect they were a little short staffed during my stay as housekeeping/laundry was running quite late

amazing breakfast! super clean!

the buffet breakfast was excellent

excellent breakfast and staff are amazing

small pool. kitchen area not opened.

we had a full living room, a full kitchen and a separate bedroom and a separate bathroom

have their own shuttle service to the parks - they have contracted with another company and bus goes from one

just not enough staff and bar outside by the pool he was a bit not attentive to us

a little too loud, dirty buffet plates, small pool area and no shuttle service to conference center

very clean...nice pool and gym.

decent gym

breakfast fell short. not alot of options

clean, kind and attentive staff, great breakfast

breakfast was great, staff were amazing and the room was fantastic. thank you for everything.

beautifully appointed and awesome gym and a nice breakfast available in the morning

coffee was available at all hours. the gym was clean. the staff was polite and informative

also improve on breakfast selection

the wifi only worked in certain areas of the hotel, and not in either room

cleanliness, welcoming atmosphere, pool, breakfast lounge, my room was perfectly set up!

check in, front desk tried to charge a resort fee--the hotel isn't a resort just because it has a gym and pool

cold pool water

save your money on room service.

i have stayed her several times with my kids

had an amazing days on christmas ud83cudf84 everything was perfect amazing breakfast my son loves gym my little dog was so comfortable the team were super professional,definitely highly recommended

luv it they have a full bar and full breakfast.

delicious free breakfast close to attractions and restaurants great value for money

man was around the laundry area and it seems he was not a guest, we informed security

location is great and there’s shuttle buses available at the door

breakfast for hotel is good

it's a budget motel, rooms were dirty, gym out of order, the grounds no kept up

with bed are hotel inn at wheeling chicago illinois is my best experience so far but grand hotel breakfast is awesome too i like those staffs

there s free parking outside which is a first in all the hotels we ve stayed at in the us

room service came everyday to keep the room looking fresh and i loved the hardwood floors vs

close to evening attractions we like the rooms have everything from hair dryers to ironing boards bar to swimming pool our go to first night stay prior to travelling

the room was spacious and the pool was great.

the pool is huge,the gift shop bar and grill are great

blanket staff in front , tried to deny us extra blankets booked online need early arrival and late check out was denied both

dryer machine wouldn't dry my laundry for $2

accommodation were great i had great view of the sun the pool weather was great and everything was in walking

we were uncomfortable doing laundry because it was across the other motel property not on

the pool has no heater

my kids loved having their own room and the bunk beds

the weather. thunderstorms. unable to use pool.

the staff in kitchen i haveto say they make sure you are care for and please thank them for me and my wife ,

and helpful in special carolina from the breakfast area, she was very sweet and friendly with our kids

kitchen is very good to cook