room suited our needs fine. breakfast had a decent selection. nice location.

full kitchen

early check in was amazing after a long day of travel! greatly appreciated! ud83eudd18ud83cudffd

parking was easy, breakfast was decent, overall a good

breakfast was very nice with predictable items

the staff was extremely friendly. they were even great with the kids

friendly staff, there was an amazingly sweet lady who worked the breakfast area and spoke to us everyday

the place was neat and cozy the prize & kitchen n set up

full kitchen, dining/living room area with sofa bed and my king bed were awesome

nice rooms spacious modern happy hour and breakfast great location across the street walking distance to convenient shopping and

breakfast was great. separate restroom and shower areas.

the pool was small but the kids didn’t care

the tv in our room was in a weird spot. breakfast bar was ok.

beautiful hotel with friend staff, breakfast and a bar

there is breakfast every morning and a bar in the

pool table is run down and food choices are poor(microwave)and beyond overpriced

loved the patio, lobby and bar great vibes!

the outdoor seating, the has fire pits and the games in the bar area

pool and a number of facilities were closed, although no announcement of that was made during

modern decor. very clean. nicely equipped gym.

the hotel room was beautiful with a view, room and hotel clean, comfortable bed, pool and gym were functioning well, front desk was polite, the layout of the hotel was nice, staff were nice

new and clean, very good breakfast, nice gym and swimming pool, spacious room with full kitchen

we didn’t utilize the pool but it was a decent size

hot breakfast was great

heated swimming pool for the kids

was advertised a restaurant and bar were in the building

appreciated the shuttle to the game

location was excellent and the shuttle to the convention center was a plus.

been a little cheaper with the little breakfast but great place and they could have waved the early check

shuttle didn’t run on sunday due to staffing.

the hotel was situated approximately 5 minutes driving, perfect for a getting ride or driving and parking in a garage

my parking was right there in front of the hotel, and i was on the third floor my room was right by

friendly desk clerks. parking was good. close to some great places to eat.

they have a bar and breakfast in the hotel which was convenient

pool is the size of a postage stamp

the free breakfast was really good

a perfectly nice hotel, but no breakfast, no parking, etc included, and the price would warrant complimentary things, but they

kids screaming running up and down the hallway banging on doors playing ding dong ditch all night

quite time starting at 10 pm in the lobby, including the bar area.

the pool was great for my kids

the pool was real nice it was nicely heated my daughter loved it

the front desk, the shuttle service and the bar tender were all very kind, fun and helpful

we loved the indoor pool and spa and great breakfast options

size of the pool and spa area

the pool and hot tub were awesome, the staff was friendly.

everything looked like new; updated, clean, fresh mattress and linens very comfortable pool and hot tub were perfect

shuttle was great

kitchen is great … breakfast is super … team working there are happy, efficient and smart.

we had a full kitchen in our room which i was not expecting so it was a great surprise

there was even guest laundry for 1

was very well equipped kitchen in our room

even the pool was clean, well maintained, and easily accessible for her

pool was pretty small pretty high cost.

room service only avail til midnight, confusing as to which entrance to use, no free continental

friendly staff free parking comfy bed clean room ideal location for ohio stadium

the bar was very nice

the pool was small but nice

kitchen in room was stocked with utensils

pool was cold....turn up the heat on the water. nice pool, just chilly in that room

it was nice tot be able to do some laundry while on the road

bedroom had a very well equiped kitchen, with stove, a big refrigerator and utensils, making it easy to cook and eat in your room

gym equipment wasn’t all up to par, the hallways seem really tight ( not a huge width) , and they

we didn't have enough time to use pool.

pool and pool area were very clean

nice pool and breakfast

everything was spot on! including the breakfast, gym, pool, parking and accommodations.

would have liked vending machines on floors. swimming pool was small.

pool was nice even though restrictions due to covid-19

maybe extend the bar and room service hours.

pool area was kind of basic, towels here not stocked in the pool area

the beds were comfortable and staff in bar and lobby were nice

the bar tender at the time we were there was amazing loved her

great bed...... room temp was perfect.......the breakfast was really delicious and many options

breakfast and room was comfy

gym could be larger

no breakfast as promised.

the breakfast was good

check-in at bar was unique, room was modern, view was great

vibe and atmosphere at the bar was awesome

the town the location, the room, the bar and the restaurant downstairs for brunch was awesome

in at the bar giving all your personal info while people are standing by you ordering

the bar the location is top notch.... the room are great

the bar had a funky smell to it. did not want to spend time there.

the bar wasn’t my favorite. one small vodka soda was $20….

the fitness center has new, nice equipment

a lot of restaurants, bar and activities

due to covid the beautiful bar was closed and we could not use the free bikes

staff were very pleasant and helpful and it was a real bonus to have the hotel gym open 24/7 to use

pretty much everything! the rooftop bar and grill was great though!

breakfast at the soul bar was delicious

snacks and drinks at the mini bar in room were a little on the pricey side.

main issue is lack of dining area, most notable at breakfast

was nye, so before calling it quits on an already late night we stopped at the hotel bar

nice gym

never used the pool or fitness center (just didn’t have time this trip) but they looked clean too

the breakfast was really good and the area was spotless

breakfast room did not have orange juice for two days.

clifford!! the breakfast buffet had something for everyone.

great staff, clean hotel, awesome breakfast!

the size of the pool area was very small for the size of the hotel

me and my children and our little dog maxwell had a great stay and my kids loved being within walking distance to the north marketplace so the could get boba tea

the rooftop bar has the best view of the city and is beautiful

friendly staff, nearby restaurants availability, room service, lots of attractions are

even the pool was so flipping good

pricing per night, coupled with the pricing of every single extra service like breakfast and parking, all of which was a bit high and accumulated quickly, making it hard to

they went out of their way to accommodate checkin and were ready for the onslaught at the bar when the concert was over

there was no breakfast very disappointing

it met my expectations. rooms with excellent infrastructure, gym good.

room service is now a to-go type of bagged room delivery

in the lobby, the mindfulness coloring coasters and sheets with colored pencils available at the bar and in the restaurant, and the cards placed in the room on the bed and in the bathroom

they don't have a pool my kids love to swim they was so mad they couldn't.

weren't able to pull the curtains closed in our room so the kids woke up early and it was hard to fall asleep because of the light

no kids running through the hallways

have been reinvented nicely as has the bar area and reception

call or send out a memo explain to your guest that the pool lid closed until future.

the window was frosted, but you could see people passing by in the pool, and small kids knocking on the glass

the pool and hot tub were very well maintained

no room service

it would have been nice to be able to order room service

bar was awesome

modern new comfy hotel with great vibe - great bar and food

warm interior, restaurant on site, bar on site, coffee shop onsite. it was lovely.

the coffee shop, lounge in the lobby, adjoining restaurant, and rooftop bar were excellent and the staff in all areas were friendly and always attentive

the bar upstairs had a fabulous view, was intimate and comfortable, great service

my daughter loved the pool

breakfast was average, but we really didn't like the use of plastic it forks/knives and cups

was amazing complimentary breakfast and dinners

very secure hotel, key cards are needed to access rooms, pool, fitness room and the elevators

hot, staff always wonderfully friendly and professional, and our family loves the indoor/outdoor pool and hot tub

they have a wonderful roof top bar and walking distance to the short north

the hotel and hotel room was amazing the roof top restaurant and bar was amazing loved it

fantastic view from rooftop bar with great food and cocktails

if you are traveling with a pet there's no better place to stay. they charge no pet fee.

take banana, bagel, muffins, yogurt etc for snakes throughout the day partnership with local full gym price was too good to pass

access to the gym down the street and the room was great

off site gym partnership

the guests have access to a gym which is offsite

later we had drinks during happy hour at the bar at the keep

no room service

restaurant is not completed yet and food choices available from the bar were limited and not to our taste

the bar staff was a little aloof, and the menu was sub par.

ordered room service and the food arrived in plastic which is not good for the environment considering they

bed was so comfortable breakfast bar was delicious

loved the converted bank building. really nice room with a kitchen. excellent value.

the kitchenette was fantastic

the service at their bourbon street bar was very slow!

beautiful building- formerly a bank - door to the vault now welcomes you to the breakfast bar area

location. the rooms were very nice. great breakfast.

breakfast was fresh with a wide variety of foods

friendly staff efficient in check in and check out. breakfast was perfect.

in the evening we went swimming in the indoor pool

very friendly and helpful staff; accommodating of late check out request

amazing breakfast and soft sheets!!!

breakfast was delicious

cleanliness, the staff were nice, and we really liked the variety of complimentary breakfast.

breakfast had hot respectable basic breakfast

breakfast was good just not a sausage eater. the bed was great!

had drinks at the bar before our events

rooftop pool area had a nice gathering place to sit and visit

our room was missing the in-shower towel bar

thing that would of been nice is regular room service/ check up, we stayed for 6 nights and only got our beds made once

my daugthers were able to go to sleep with us talking, however apparently the next door neighbors kids were extremely sensitive or special, as it seemed to bother them

too many xtra charges for room service.

traveled with two kids)

we got full size beds instead of queen and were uncomfortable all night

we got full size beds instead of queen and were uncomfortable all night (we traveled with two kids)

we have three kids would have been nice to have known

loved the indoor bar / restaurant

restaurant room service was good, one lady was a little rude over the phone though.

center just over a mile away and there's a mcdonald's within 5 minutes if you'd rather avoid room service or the built in restaurant burger theory

so we came somewhere expecting things that the hotel couldn t accommodate our kids were wanting that for there minny vacation the two things we were looking for said we would

my kids enjoyed the pool and there plenty of amenities

pool closed

breakfast was not ready at 6 am and we were needing to head out early

pool area was dirty

loved the hot breakfast!

the pool felt ice cold. since it was late december, maybe turn the temperature up a bit?

breakfast could be better, but it probably was affected by covid-19’s

the pool chlorine made our eyes burn within 5 minutes.

the continental breakfast was also very good as

that the pool was closed

friendly staff, clean, breakfast was good, pool was warm and rooms were spacious.

breakfast was not included with the price.

the lobby, ice and vending machine room, free breakfast, parking were all above average

were in our stay shopping wad good bar was great the reception girl was very friendly cookies were

breakfast

free parking no additional hotel fees

the room is spacious and includes a simple kitchen area.

a suite had a mini kitchen

breakfast was great, very clean hotel, and doggy bags were outside by grass for our furry friends

breakfast options could have been a lil better but isnt a deal breaker.

had plenty of room, plus the kitchenette was great with an apartment size fridge

area is close to everything, kids enjoyed the heated pool

clean, nice breakfast and long pool hours.

the pool seemed to have just a bit much chlorine. i'd rather have too much than not enough.

pool open at 6 am not 8 am for adults who like to exercise

breakfast area is well stalked, great food and drink

the free breakfast is a plus the pool area really nice

room was spacious and with full kitchen appliances

breakfast was amazing there was always food it was never empty no matter what time you came for

the variety of breakfast foods was wonderful; the waffles were awesome, and we especially appreciated that there

in my bed room its complet for cooking and laundry

i would have preferred that the bedroom had a door on it, so that when the kids went to sleep we didn't have to jury-rig a light barrier so we too didn't have to go to bed a

it was a suites hotel and they served breakfast.

staff was extremely helpful and accommodating early check in with ease

only had a regret, breakfast it was not that great

i left my kids winter coats in the room

was very helpful, breakfast staff especially

next time we'll use the fitness room and pool

pool and spa were very clean and warm even with outside temps in single digits

friendly, pool and hot tub were great and relaxing

next time we'll use the fitness room and pool

there wasn’t even the decency or respect to talk in the laundry room

laundry room needed fixed. bathroom a little small.

comfortable as can be just make sure u get non smoking room up on 3rd floor is best and they have laundry service that was

never seen housekeeping, had to go get my own laundry and toilet paper, swimming pool was not available, paid for breakfast, but they don t serve

dirty rooms, roaches, guest laundry was broken very expensive for condition of the facility

i love the location great pool and kids love basketball court

very clean and has recently been remodeled. great breakfast.

breakfast was sufficient

suppose to have 1-queen bed and a pullout couch to accommodate 3 adults and 2 pre teen kids

very clean, friendly staff. the lady serving breakfast was incredibly nice.

shuttle service and front desk staff were excellent

the swimming pool wasnâ ? ? t open, and kids ran the halls

breakfast was amazing and the made to order omelette was

our shuttle drivers were both amazing and informative

pool was over filled with kids

kitchen staff were so friendly, i think her name was miss bernice

breakfast was so delicious and hot

woke up and ate delicious breakfast

the kitchen in our room.

was clean and comfortable, staff was very courteous and accommodating, food was good, nice pool

the breakfast was a bonus and nice to have it along with coffee and beverages

breakfast and front desk was very accommodating

only complaint was that the swimming pool area was so cold

we used the pool which was clean, warm and very enjoyable

location, cleanliness, gym, laundry, and the fact that it had a kitchen in the room so i could take care of my own meals for the week

those who come in late can not utilize it yet the gym stays open 24/7

well equipped gym

staff, nice room, excellent breakfast and “kick back cocktail party”

the pool is great for the kids and it’s in such a decent area

kids loves the indoor outdoor pool

was a room down hall that seem to be housing kids and they could be heard in hallways and in room some times

get away for me and my kids nice bed close location for shopping but enjoy the gym

breakfast options. gym was cool, could have had more in there but it was ok.

comfortable bed clean room breakfast was great nothing fancy just was i expected

breakfast in the morning.

no free breakfast

no breakfast

free airport shuttle.

a free continental breakfast would of been nice.

close to airport, shuttle

the standard room with 2 queens has a separate pit group sofa and wet bar area with fridge

staff - efficient check in, consistent greetings upon entering lobby, stocked breakfast

comfortable beds, interesting room, design, excellent breakfast

i could say anything gym could use some updating and smart tvs in rooms would be nice but it was still great

the free breakfast and the food to order is delicious. i loved the spacious room.

very clean and waitresses bar tenders waiters were very attentive.

access to highway, convenient location, shopping close by, lots of parking, accommodating staff

hotel pretty empty, parking by doors

no room service at all.

the bar was wonderful. he rooms were modern and clean. the bed and pillows comfortable.

did request late check out and apparently it wasn't noted so i did receive a knock on my door but the gentleman

gym/fitness room had barely anything in it. indoor pool is not big enough to be called a pool.

room was clean, and breakfast was good.

too rough of kids were playing in the pool ships be a sign no real rules at all enforced

gym is poorly equipped & pool out of order.

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special requests, bellboy assisted with luggage, room service was exceptional, especially the warm cookies and milk

bartender/ waitress was rude and inconsiderate

very close to the airport. the airport shuttle was available at 4am.

the front desk person didn't give me any information about breakfast or room service

clean, staff was so friendly, great breakfast and spacious rooms

beds were comfy great breakfast and staff was nice and polite and very helpful nice pool

more gluten free breakfast options are needed

she was so friendly on the phone when we called to ask for an early check in

breakfast

i also did not like the breakfast it was only some wrapped up muffins and granola bars

no kitchenware

when the sofa bed pulled out had to climb over to get to the door into kitchen.

like having a small kitchen and cleanliness of hotel

breakfast is nothing to write home about. they can definitely do a little better on that aspect

thanks for having a full kitchen and friendly staff

great location for our weekend family zoo trip, good breakfast and the staff was friendly

the clean kitchen space, also really liked the vanity space

wish breakfast was earlier. unable to try breakfast.

when we checked in we were informed of the $75 pet incidental fee - also that it would not be charged unless there was an incident that required

still had trash and dirty laundry

oh yes the breakfast bar was on point

breakfast was great and complimentary

am sure breakfast will be better after covid

breakfast was hot and plentiful

walls thin, we had kids running around hallways and could hear walking above most of the night

that it has a swimming pool for the kids and breakfast.

appreciated that they had a shuttle to the airport running every 15 minutes starting at 4:30am

the shuttle should have been used for a 3 mile radius from the resort

room, hot breakfast with variety of choices (bacon, sausage, eggs, omelette) bathroom had dove products like

i like how there were a few silverware and dishes supplied for you when you needed to use the kitchen

rooms are very spacious! kitchen was amazing!

i travel for work so having access to a kitchen is a must

staff was great, size, kitchen.

it's actually quite big and there was a full kitchen a full frigerator everything which was super nice

breakfast was fine expected more of buffet.location great

no hot tub or jacuzzi in pool area

our key card didn't work coming in from the courts to the pool

the pool was closed

stay for breakfast,i'm sure it was great