wifi was poor in my room.

room service is inexpensive

were a bit disappointed that the restaurant was only a buffet during breakfast, and cost $20 per person

excellent location. good sized room. good breakfast.

rooftop bar and restaurant have some of the best views in the city

gym was not air conditioned, while exercising we had to keep the door open to get some cooler air

last day a family stayed next door and ws so loud kids running

no sports bar for a casual night cap

the food was also the same as the room service menu

great location, great staff, great calm big room, great gym, great terrace with beautiful view

i will return but with my kids to enjoy with the whole family

towels were very hard, not enough toilet paper, the food was not good at either restaurant and no room service even when you have two restaurants on

small gym room

location. staff was incredible . free breakfast on balcony was breathtaking

the staff was polite and diligent, the room service was quick and eficient

i absolutely loved the proximity to the zocalo as well as the room service options.

wifi excellent

good wifi

there was a bit of a strange peroxide smell in the corridors- maybe the laundry

e to covid restrictions, etc

suite with the kitchen is practically useless since it is not furnished to be used

no rubbish bin in kitchen.

location, comfortable beds and we had a spacious room with a separate kitchen as we had a long stay

kitchen staff will stop putting out food at least 30 minutes before scheduled time.

kitchen could be better supplied-glasses, plates, utensils

during the last night, we had dinner at the rooftop bar restaurant, good food and amazing

the staff were amazing, the rooms are incredible, the location was fantastic, the rooftop bar and pool were great

loved the restaurant and pool on the roof

bar on top floor, friendly staff, breakfast, the interior architecture and the comfortable room

very clean rooms, great shower; roof top bar is very nice

roof terrace with pool; courtyard restaurant downstairs which was always nice and busy

we had a late flight so they allowed us to have a late check out at 1:30pm, then we were able to use the

the staff were excellent and the breakfast delicious

the rooftop bar and pool are a great escape from the busy streets below

until 7 pm when i had to leave for the airport again, i was given a bigger room, a delicious breakfast and got to stay around the pool all day

has a nice samsung smart tv, but can t connect to the wifi

room wifi could be better

great location and hospitable staff. interior is nice and rooms are clean. decent breakfast.

breakfast was not that good

just and fyi the laundry room ceiling is low

room had a large spa bath, but it lacked some safety rails

location, staff is friendly and helpful , excellent room service

the downstairs coffee bar was wonderful

the staff are very kind,with a late check out and baggage storage making it very convenient rooms spacious and good value for

the room service was timely - took 20 mins each time i ordered

i had asked for a room with a window and the staff arranged that as well as an early check in

breakfast was not so enjoyable as 1 day there is waffles and the next day the waffle maker is not

nice breakfast, excellent location, fast wifi, helpful staff, clean and quiet room.

the three meals i had were all excellent including mexican pizza ($5) as room service (-) we did try out room service and ordered some pizza and wings, they were plain and didn't come with (-)staff first night were rude when we couldn't tip served cold food for room service (+) we order room service at the night and we were surprised by the quality of the food, the pizzas are hand (-)room service staff had a loose hand with the key (+) room service was delicious (-)bit tedious, i don't understand why we have to sign this disclaimer regarding smoking in the room room service menu includes dishes not served in room services (mystery to be resolved) the (+) i also used room service and the food was good also (-)was no room service available (-)wifi connexion noisy ac very poor room service: overpriced food served with plastic fork/knives, no salt, pepper, etc

great breakfast and service! i really recommend a room with a spa bath!

in the spa bath room, our spa bath spat our hair and dead skin from the jacuzzi jet

the diner by the lobby was also fun for the kids

beds were comfy, wifi worked and shower was great

the food at the rooftop bar and room service were hit or miss, although the margaritas and guacamole were fantastic

great location, peaceful and lovely rooms. rooftop pool and bar good for relaxing

the wifi was pretty poor throughout the hotel

the staff were friendly and helpful, they helped organise our laundry to be done

excellent breakfast

breakfast was excellent

beautiful inside. nice big room. good staff. good breakfast.

we loved the breakfast

breakfast had great options, and super friendly staff

late check out (1 pm)

breakfast could be better, lacked vegetarian options.

employees in the restaurant during breakfast were not sustainable good

the gym was also great for a quick and sufficient workout

bedwas comfortable, but small, a well-equipped gym and a lovely rooftop terraza

breakfast fine with eggs on demand

parking lot is very small and narrow to park

great wifi

there was secure parking for the rented car i was driving

the location is very convenient right around the corner of bellas artes, also has free parking.

they have a parking lot and it was okay to park there even during the busy christmas season

make sure to stop by the bar on the fourth floor and ask the bartender pepe, all about the buildings history and details

cool vibe and decor, staff was very good, pepe in the bar was exceptional

the breakfast is very good

on tv, quick check-in, elevator is great for luggage, great little cafe on the bottom floor- free breakfast, parking available

super clean and the bar and restaurant at the terraza is delicious

located in the city center, clean rooms, large bed, own closed parking.

also, gym was a joke

comfortable bed and good room service, and the staff was very nice

the room has everything you need, it s clean and the wifi is fast

wifi did not work in the room

san francisco is the best for families who traveling with kids

san francisco is the best for families who traveling with kids

parking at the place free of charge

the breakfast was decent, the bar was nice

great gym and people assisting you all the time

avier) free weights - but that's a common problem with hotel gyms.

things i like the most- gym and wifi internet

breakfast and gym were closed

breakfast time was a little mess, limited personnel to help with the serving

great to have breakfast included

the breakfast and the coffee was very nice too

breakfast could improve for sure but all it’s good

only thing we did not like was the breakfast

breakfast was great ud83dude03

they arranged early breakfast for me

had an early flight so we missed breakfast

good breakfast

good breakfast

location, courteous n helpful staff, morning breakfast with fruits or juice, with eggs of choice n bread +coffee, tea is good to start ur day

wifi not always working

the morning breakfast was incktin the good cost-to-value rate and, the waiters and chef cooked my eggs and

breakfast included, too simple for the price, small portion

doesn't flush properly and the water from the shower leaks, free wifi is advertised and is as included on the offer but when asked for the code they tried to charge

location , great indoor and outdoor pools , well equipped gym , divine spa and superbly knowledgeable and helpful staff ( especially carlos on the concierge (+)awesome staff. nice spa and pool area! (-) the outdoor pool is closed until april and the spa (+) we used the spa and the pool/gym area until leaving for the airport later in the day (towels and showers (+)spa was wonderful and the restaurants on-site are fantastic

logins to wifi

location. cost. gym.

nice gym

nice spacious rooms and nice restaurant and bar area

restaurant and bar were understaffed and the staff were not well trained

we didn’t try the bar or restaurant in the hotel

good location, in the historic area, well decorated,very new. and free parking.

room and breakfast were great

great location and large parking space.

the gym was small but clean with decent equipment

very new, modern, bright. nice breakfast. only 6 blocks to the bella artes.

wifi bad

first room we were in had an issue with the wifi and the staff on the desk moved us with no issues to a room with perfect wifi

free parking, renovated rooms. basic but good breakfast!

staff very helpful after group member fell in city centre: supplied ice packs and excellent room service for meals

room, daily room service,safe box in the room coffee machine in room , coffee machine in lobby, water provided

nice bar and garden, but not allowed to smoke out in the garden with a beer - again, disappointed

location, the zone is not really nice for kids but its not a hotel fault

bar facility closes at 10

not all staff at reception and bar can speak english

their bar could use more variety for night drinks

property s other hotel (in the same building) and on requesting compensation we were offered a late check out for both rooms on our last day

strong wifi

disappointed with singer in the little bar

we were given a veg menu but it took them hours for room service and i did not get a replacement meal until nearly midnight after being informed that

so cute very stylish good buffet breakfast

was not able to access wifi in my room - only in the lobby

excellent parking, room size good, mattresses ok.

friendly staff. nice mexican breakfast. good wifi connection.

parking is convenient and the staff is friendly and helpful

the room is renovated recently, very clean, secure lock, wifi is stable

good location, close to bus and metro, parking bay for uber

and clean place, very good breakfast and free coffee all day long , also close to the airport and city historical

i particularly liked the breakfast buffet, the food was excellent

ride from airport staff very helpful and friendly constant supply of hot water and coffee good breakfast

chilaquiles breakfast was delicious

no breakfast

excelent hotel. service and outstanding accommodation. clean. nice breakfast

every time i requested anything, whether is a late check out or a specific room they delivered

i didn't like is a fact that wham i did ask front desk for 0ne o 2 hours max late check out , like other hotel offer to loyal cliental, previous biasness

almost lost my laundry

location room service ud83dudcaf breakfast with many options and ud83dude0b ud83dude0byammy

staff was very friendly at all times, except for one occasion with a young woman who answered my room service call

we booked for 1 adult and 3 kids and got a huge room with 3 double beds

room service food that came was really good food

hotel, great gym and pool to enjoy

has free parking staff very friendly

their breakfast selection is great

room service is tasty and staff is friendly

window doesn;t have a view which is not a dealbreaker but the wifi is very poor

the tacos from room service

we didn t experience problems with wifi but we also had esims so not sure we would have noticed

restaurant and bar on site

had a pleasant night without noise even though the room next door had 2 kids haha