beautiful room with a balcony and great view of the lake and the pool was very nice.

room was large with a mini kitchen and large closet

kitchen was missing a few items like silverware and mixing bowls

no silverware in the kitchenette

the music from the bar could be quite loud at night

at reception, cleaning, and kitchen were amiable and very nice, especially ellie at the kitchen/breakfast

queue at the microwave at breakfast.

the breakfast

the breakfast was wonderful, with lots of variety

breakfast buffet was excellent

the pool was down

staff to check-in, good breakfast, nice room, warm pool, fresh cookies, quiet rooms, clean smell

there were plenty of towels in the pool area

pool is always clean

the pool was perfect

the bar at the pool wasn’t very well staffed or stocked.

love the pool bar, the grounds are impeccable and the staff is so sweet

morning coffee bar had small styrofoam cups instead of larger recyclable paper cups

the pool bar wasn't open as much as we would have liked.

staff is absolutely wonderful , the pool is large and great for a workout and the sunsets are spectacular

understanding and accommodating notes from cleaning lady to welcome laundry room

room, tv, wifi, the king bed, bathroom, breakfast, sitting by the pool, friendly staff, easy parking, near to town centre, publix near by, restaurants, walmart,

the staff at the front desk and breakfast area all wore masks which i personally appreciated

breakfast was hot & tasty with good coffee

i never use the pool at the different hotels but used yours twice and really enjoyed it

the pool was closed but the lady at the desk would have opened it

breakfast is ok. really the only average thing at the hotel. even the laundry was good.

pool was cold

staff was more into their conversations and kids running around during our stay

in the one bedroom suite had everything we needed great breakfast coffee all the time and a laundry facility what more can you

carpet smells a bit moldy, walls were super thin, i could literally hear kids playing all night

kids running up and down the halls late at night. so i would say noise.

cleanliness and the breakfast.

breakfast was good.

pool was warm

i was so happy to be there i had a beautiful walk around a few holes of the golf course around 6 pm and got to see all the beautiful wildlife i had been used to seeing when i

golf courses are great. building are old. staff is very friendly.

pool area, the area off the lobby where the fire pit was

beautiful place - quiet - clean - with smile team all the time pool ok

loved the room & the golf course

breakfast was far better than expected

pool closed too early

friendly helpful staff. very clean roomd. quiet. this is our second stay. nice breakfast.

is decent for a quick dip , staff was friendly, room & hotel were fairly clean and breakfast was

modern, clean and the staff always had a smile. breakfast is was also decent...

everything. excellent accommodations, freshly rehabbed. good breakfast.

the pool needs to be updated

different channel on tv for breakfast.

bed very comfortable. breakfast was great eggs ham... sausage. bagels biscuits waffles

clean. comfortable. affordable. friendly staff. early hot breakfast. nice rooms.

rooms are small, microtel< but noisy when crowded especially with kids.

breakfast was good. kids loved the pool! rooms were nice!

barking dogs(which there's not supposed to be any dogs there),slamming of doors constantly and kids running and screaming down the hallways at 10 at night

the pool closed at dusk.

the pool it was a little dirty

charged $10 for the breakfast bar that at most hotels are free and charges for internet in room

it’s quite new hotel. beautiful rooms, comfy bed. really loved gym!

the hotel grill and bar was amazing

i also liked that there was a full bar but most of all i really appreciated the lounge areas inside and out

the breakfast was delicious and the bartender was super friendly and knew how to make a drink

had water spill in kitchen and used white towel on floor and wasn't at all dirty

room was a suite with a full kitchen

could improve the breakfast but not bad.

traveling with kids and a infant we needed the extra room and this place was able to accommodate us

room has a kitchen which is great

wish could handle own food at breakfast

glad laundry facilities were available

nice workout facility and used their laundry facilities

very friendly staff and great breakfast.

the room was very clean, even smelled like fresh laundry

extremely comfortable room and surroundings , great breakfast and pool!

pool was great, pleased that towels were provided

breakfast was very good considering that we are still in a pandemic

would especially like to commend the woman in the breakfast area, who was extremely pleasant, very helpful in making waffles, and kept the room very

different foods at breakfast would be nice

this eliminated room service during my short stay

i would like to have the option to pay cash for room service on the day i check out.

no room service on weekends. no breakfast.

golf cart rental by hotel would have been nice - the one in the villages was sold out

my room had a parking lot view

the pool was very relaxing and clean

the pool was a little bit dirty

the friendly staff at check in and checking out. the breakfast provided was excellent.

i liked that the gym was open. most places have gyms closed.

treatment, very tasty breakfast and very good quality cleaning, thank you

friendly staff and breakfast was great

had great towels and the pool was clean and refreshing

it was big and we loved having the living room and kitchen area

the trash can under the kitchen sink was not emptied before we arrived

excellent staff. room was very clean. breakfast had great variety.

cleanliness, comfort, fridge and microwave, breakfast

very clean, beds very comfortable and good breakfast

we arrived late at night, it was difficult to find a parking space

there were no pool towels.

the boys really enjoyed the pool and the beds were extremely comfortable

gone across to the street to panera bread for wifi but they lied to me so i had no wifi and my kids were very upset & i used all of my data

fitness center and an indoor pool

nice pool and generous breakfast selection.

room was clean and staff was friendly. breakfast was a awesome and a nice surprise.

pool is small and the the snack selection at the desk is limited

the breakfast was great

laundry room needs upgrade, doors closing too noisy like most hotels

friendly and clean, hot breakfast every morning and located near everything.

breakfast was very good

excellent staff. quiet, nice gym and laundry facility. nice breakfast

staff very friendly .have a laundry room breakfast was okay will stay here again

the pool was wonderful and kept clean

hot tub, so too cold for the pool, also if you are coming from the north on 50 it's a bit tricking getting into the proper

nice hotel. friendly staff. great breakfast bar with many selections. well worth the price!

breakfast

location, i recommend renting a golf cart overnight

the table next to me had several kids/teens and rowdy adults and waitresses were chiming in the loud talk

snack foods too expensive no free breakfast

the spa was to die for and the pool was so relaxing

lobby bar woefully undermanned.

the pool is important to you, just know that this one is tiny and not overly attractive

we brought our dog and the staff was so kind with us and encouraged us that our kids and dog were welcome

small kids will enjoy it though

staff, very helpful and super friendly good breakfast and fresh fruit available all day hats off to the cleaning

the breakfast was delicious!! staff and accommodations were great!

nice selection of eggs, yogurt and fresh fruit at breakfast

breakfast could be better

key card didn't work on the back door next to the pool at night

extremely clean and amazing breakfast offering.

breakfast was really good, fruit, milk, waffles, and super breakfast sandwiches

breakfast was great

2nd floor smelled like mold. pool hours 12-5 pm.

breakfast hours were too short for my family to take advantage of.

late every day, so missed breakfast but didn’t mind because friends were nearby

the breakfast :)

breakfast was very nice and simple, the pool was fabulous, the staff was very informative and it was a great get

the rooms was great, their lobby, breakfast and their friendly staff was amazing

pool was beautiful i love the new rooms and the breakfast area makes you feel at home i love the remodeling of the

rooms are great, really comfortable bed, pool is great

breakfast was very nice and simple, the pool was fabulous, the staff was very informative and it

the staff was amazing and very helpful to me my wife and kids !!

the gym is open 24 hrs

starbucks was available, the tv was nice, the gym was nice!

they have a pool and gym which is always a plus

bed pool

breakfast was great but it was everyday the same.

very clean, breakfast was great & a variety of choices, friendly staff

had to ask for laundry bag and tv listing sheet

cleanliness and comfort. breakfast was excellent

there is even a ramp to the pool area

had to get our own clean laundry and dump out the trash

the breakfast was well stocked and clean

breakfast could be better and a new juice machine

shady character's lurking around, bag lady begging for laundry money and lady of the nighti checked out early morning to

the room was nice breakfast excellent will stay again

breakfast was advertised as hot

slightly early check in

the gym even though small had lots of options

my kids enjoyed the pool very much

wife and kids got there, and it was captive audience, you guys knew the guests simply won't leave the

my room was immaculate and i had a nice pool/city view

clean and offers gym.

there was a starbucks all the way to your right and a bar down to the left

great pool area

super staff, lovely bar, pool valet service

the property did not feel safe to stay with kids. a lot of homeless people in area.

comfortable beds, seating area in the room, microwave in the room, coffee maker in the room, gym 24h available,

the breakfast could have been better

kinda noisy. we could hear almost all the traffic in the hallway, kids yelling etc.

gym

loved location easy in and out room service did great job

short staff in the restaurant and the bar hence shorter hours.

not a kids friendly hotel nor area also note: lots of hidden fees, false advertising, etc

love the downstair bar and restaurant, food was great

the hotel was very clean and comfortable, and i really enjoyed the free breakfast.

liked that they have an indoor pool

when i told them, they did not offer me any compensation for the problem, not even a late check out to wait for the hot water

breakfast wasn’t great but that may be due to covid restrictions

room, kitchen equipped with all basics, comfortable bed

we loved the grill and bar at the hotel

shuttle did not pickup from the airport

space and bar in the lobby

good hotel, nice and clean, very nice staff, the hotel offers free shuttle which makes it a

have a shuttle that took us to and picked us up from concert

clean , quiet, nice clean pool

thought the pool would be warmer.

breakfast

liked the pool, the ample space in the rooms, laundry and the location

gym, swimming pool, coffee 24/24, breakfast, position

the spa experience was lovely and my husband loved the

are golf resorts and then there are golf resorts and this is the later

we love the peaceful atmosphere and all the great amenities of golf and the practice facilities and great golf pro shop

the pool, room, staff and food were exceptional

food was delicious and the bar in the men’s locker was a wonderful surprise

overall, a good value for a family with young kids

fitness center very small limited equipment.

the breakfast was very good

housekeeping was on point without me telling them i need room service but as a reminder if you planning on leaving out and you don t want your room clean

breakfast was average.

gym and heated pool were great, with long opening hours

it was amazing, great people, great room enjoyed the roof top pool! breakfast was awesome.

pool and the gym

were very comfortable, roof top pool is very nice

everything was very clean (which is a big thing for me) and the roof top pool is relaxing with a lovely city view

amenities (washing facilities/gym, wifi, pool) complimentary breakfast good, walkable area helpful

room and the pool

breakfast could be a little better. only the waffles were fresh.

staff was very attentive and kind! the front desk and the breakfast bar attendant were amazing!!

perfect for a work trip with enough in-room work space as well as a well-provisioned kitchen

mear's shuttle to the hotel

hurricane closed pool and room service! housekeeping burnt armani shirt.

all staff welcoming, friendly and great with the kids

the hotel staff, from check in to room service to concierge were outstanding

our room was spacious with fabulous views of the pool

great location, great rooftop, clean and updated rooms, good gym

the rooftop bar and restaurant is superb

gym facilities

the ac sky bar restaurant offered an outstanding dining experience, complemented by attentive staff who were

nice room. great gym. great rooftop ( when open )

shuttle buses to universal studios and breakfast.

very well located to universal + free shuttle

shuttle service should run at least until 945p closer to when the parks closes, which is at 10pm

i would have liked a hot tub, in addition to the pool.

it has a great little gym and breakfast is good

everything was clean, the breakfast was fresh and provided many choices, the staff was friendly, there was no additional

private gator parks everywhere feeling very commercial to attract kids and sad for the animals

spacious with kitchen and simple silverware and cups

the location, the size of the room. laundry room very convenient.

room is so spacious and absolutely loved the kitchen

we found the room to be extremely comfortable, spacious, clean and near all of the ammenities

laundry room, is good but small

we also enjoyed the gym, pool and breakfast was great

excellent gym, plus an outside pool area, including a jacuzzi

the hot breakfast was something that you don’t find at most hotels

plenty of space. in room spa tub. top notch security.

pool was small and crowed

pool was amazing and the breakfast downstairs was simple yet delicious

cool vibe - lobby bar and restaurant.

spa service good but again v pricey and no relaxation area

wifi not so good

guest laundry and arcade

there was a game room, laundry room, fitness room and many more

room service was amazing.

location was great. heated pool was awesome as well. kids stayed in the pool the whole time.

food and bar close at 11:00pm fyi

good room and facilities free drinks and nibbles ever evening,breakfast choice very good especially cooked selection

very nice room, very comfortable bed, free drinks and free chef cooked breakfast was awesome.

free breakfast and the location.

enjoyed most the hotel having a laundry room on each floor

no restaurant just bar and breakfast only

matt the bartender was fantastic! the rooms were beautiful & the pool was amazing!!

all the employees are friendly and helpful, there's a pool outside, a bar with nice food and great variety of drinks, there is also a pool table you can

everyone was very nice. beautiful place. room excellent. love the pool table in lobby.

large bedroom, with a lounge area and a kids area, nicely decorated.

location & shuttle service were very helpful

it is very close to universal studios and there is a shuttle bus, which is very convenient

the pool was cold it was not a warming pool

there was no shuttle to or from the airport.

room was excelent. great view of the pool

kids loved the swimming pool

breakfast. helpful team. location. room service / bar menu was excellent choice and value

in and out of the property + we used the kitchen a few times and found it satisfactory + the pool area was nice

that being said the size of the room is huge it’s like a studio with kitchen and a living

breakfast choices were somewhat limited due to covid-19, but the staff were great and it felt safe

not advertised is that there are also self-laundry facilities in each of the 3 buildings

in, luggage service attendants, room service, ticket agents and housekeeping were all top notch

the gymn and its sauna and showers

pool was great rooms and hotel very clean. restaurants and bar on site. kids loved pool.

guess my only complaint would be problem signing into my wifi, but that's because i have a really long last name which complicated the signing-in

we arrived late and the front desk was personal was awesome, gave us a complimentary late check out

check in and check out were pain free and the bar was so much fun

wish pool was open later.

the free shuttle service to and from universal was a money saver on the parking

shuttle very convenient

excellent room service, friendly reception staff

very helpful hotel beautiful i liked the pool was open late so the kids could go in after a long day at the parks

they helped with late check out

the room service meals were so delicious and convenient

taxi easy access to sapphire falls sister hotel which was also very good great food at the pool bar with excellent service also in the shop which had a great selection of convenience foods

breakfast was delicious, and kids said it was the best hotel food they had ever had

i can think of other than i realize the shuttle to universal was a bonus but and it would’ve been nice if it ran a little longer but i

too bad the gym and the pool are both under renovation at this time

was traveling with my family and one day the kids were playing and laughing in the lobby while waiting for the shuttle and the front desk

bunk bed mattresses not the most comfortable, but if you have kids they probably won't care

its a combination of a residence in and springhill suites so very spacious in the lobby, bar and eating area

everything kids liked the pool

plenty of room for 4 adults ( parents + older kids)

i did not like that the pool did not get afternoon direct sunlight!

i was pleasantly surprised by the size of the kitchen area