room clean and comfortable, quiet and breakfast box was good value

lots of ev charging points in the carpark outside.

only a little niggle, but would prefer a bar of soap to the liquid soap dispensers .

very clean, friendly staff, bar if needed and breakfast but we ate at services

had a small bar lounge area and fast food on the doorstep

adequate bar facilities

menu for room service but one room had a broken telephone and the other none at

we found the drinks at the bar a bit over priced.

big comfy beds and late check out

lounge to relax in away from the bar would be nice, to have coffee etc

doing bar and food service meant you had to wait a long time

the spa was excellent

the bar in the buffett room service was slow

the kids pasta was inedible as well so my daughter ended up eating some of ours

large car park , i had a trailer

great breakfast

also we loved the swimming pool

only criticism if any was that we felt the glass between the swimming pool & reception area of the spa should be frosted like the glass round the jacuzzi as more private

service, staff, eye to detail. swimming pool was great.

friendly welcome by the reception staff. excellent breakfast. lovely grounds. pet friendly.

the spa and pool were good also

they have 2 ev chargers

the location was brilliant and the golf buggy transportation

close to racecourse breakfast the bar the staff

wifi signal weak in room

breakfast bar was amazing, the staff are absolutely lovely, great location and not far from a big tesco or a

both evening room service and breakfast buffet were delicious

helpful friendly staff, the bedroom was very clean and the free wifi was a good addition

very helpful staff. larger than average room. excellent quality of room service

fold up bed for kids to sleep on too small

ordered room service curried chicken which was so tasteless i registered a complaint to the front desk and

warm, friendly atmosphere in the restaurant and bar and a relaxed welcoming breakfast room in the morning

the food is delicious and even if you visit on your own you can sit in the restaurant or bar and enjoy the experience and chat to the staff

place staff really friendly room was a good size and clean the bar and restaurant had a really nice atmosphere would definitely stay

food was delicious and there was a nice atmosphere in the bar - highly recommended

location, lovely facilities, welcoming bar and restaurant and wonderful accommodating staff (who asked if we wanted fresh milk for the

no wifi in bedroom

lovely stay, staff were outstanding from reception to bar staff, room service and breakfast lady

the gentleman behind the bar through saturday was an outstanding host, the lovely

the pool was a good size for the kids to

nice rooms, the gym/pool open until 11pm made it great as we didn t have to rush back in the evening to enjoy a

the wifi signal in my room (room 4) was intermittent and quite poor. (+)great breakfast good wifi and very kind and friendly service. (+)beds were comfortable free wifi a bonus and movie stations (-)wifi is not good (+) free parking and excellent wifi (-)no wifi been found. (-)wifi was a little bit slow. (-)constructive criticism but the wifi signal is non existent in the room at the bottom of the stairs (-)we couldnt get the wifi in our room. (+)that required me to travel to york unexpectedly, i was given the front room where the wifi is strong because i needed to make several

nice to let me have a late check out at 1200 awsome breakfast really nice n fast service all staff very

room was a good size with separate room for kids

put in the basement with a mob of school kids bouncing up and down on the ceiling in the above room all night

was able to pay for early check in which was really helpful for us

we ordered room service and the quality of the food was outstanding

a beautiful hotel, lovely grounds to wander around, fantastic spa facility, lovely pool and jacuzzi, great staff with excellent service, lovely food, breakfast was particularly good

tiny gym, not much bigger than a shed.

staff were very welcoming and easy parking made for a very enjoyable stay

i needed parking close to the entrance, ground floor accomodation and a walk in shower

room was excellent very quiet, stylish great facilities very good bar

wifi issues - had issues for a short while

were very lovely and helpful, we arrvied early and our room was ready so we got a nice early check in and late check out

com confirmed that food and drink was available through the kitchen albeit as room service from a limited menu

comfy king size bed, close to the centre and friendly helpful staff, free breakfast in the morning, huge bathroom with an amazing

the laurel and hardy bar is unique

lovely bar to relax in on an

staff, everywhere was clean, free parking, breakfast freshly cooked and delicious, comfortable bar area with well stocked bar

wifi could of been stronger

to wait a bit for order to be taken for breakfast ( not sure if it as was all young kids) breakfast was cold on both mornings toast was warm bread but tea and coffee very

bar was poorly stocked

easter egg hunt was lovely for kids

bistro was very busy due to mother's day but we were accomodated in the bar for supper and all was swift, cosy and delicious

would love a room service option.

pound for parking requested but not advertised when booking free drinks in lieu of room service turns out to be only choice of

we had a street facing clean room with clean laundry

good quality drink at the bar available to

i could not get wifi on my tablet

great room breakfast was outstanding and the lounge was very nice to sit in.

late check out of 12:00 was useful

parking available on the property

dinner menu - only option minimum of 45 for two courses, but a wider choice available for room service

not soundproofed; water not hot; cobwebs in bathroom; no mini bar; no room service; mattress too soft; crumpled dressing gowns; no clear info on car parks; their sister

in the evening

ly the 6 course tasting menu was available) however we were unable to order room service snacks after 5 pm and the local pub didn t serve bar snacks or evening meals on

fabulous location, close to the town centre, bar walls, christmas market & lots of choices of places to eat

the wifi code in the bedroom

the exterior and bar area show their rustic age but the room was modern, large and very comfortable

only one key very poor wifi a bit expensive

was really comfortable and welcoming, really lovely friendly staff, great bar and music and a really good breakfast

value and lovely breakfast

great room and the best breakfast i've had at any hotel

would have given everything a 10 but considering we were on a ground floor near to reception the wifi was very poor

everything. it was a perfect trip and my kids loved it.

bar staff was very friendly

there wasn't a kids menu

had room service for breakfast

my partner had breakfast a couple of times and he was impressed

so sleep may be hard- so have your fingers crossed you dont have marathon runners or little kids above you (we were not sure which one of these we had)

there was a fridge, safety deposit box , tv , wifi, hairdryer , room service, tea & coffee etc aswell as towels and shower gel etc in the bathroom

convenient location, helpful staff, comfortable room, nice breakfast, good small gym.

the bed is comfortable, the wifi is fine, bathroom nice and clean, the fruit compote is outstanding

good gym

breakfast was fabulous ample amount of everything, tea coffee facilities plentiful, shame no bar in room though, the shower room

most of the seating in the bar didn't lend itself to eating so it wasn't very easy to eat either as the bar was quite busy

beautiful hotel lovely spa beds so comfortable! very friendly staff great location

lovely, helpful staff, fantastic spa facilities, lovely bar to unwind and perfect breakfast

was in a dressing gown in bar area and a lot of people where dressed like there where taken there kids to school and the males where dressed like there children

also, the room service food was excellent and very reasonably priced

was in a dressing gown in bar area and a lot of people where dressed like there where taken there kids to school and the males where dressed like there children

did not need to know all their business or how far they had run that morning in the gym

room, the upgrade, the staff, the facilities, the rooftop restaurant, the gym, the breakfast

the room service breakfast was amazing

room service

there was no welcome pack stating times of breakfasts, wifi codes etc

did not reach our room)

close to town , nice pub , own parking. indian restaurant in pub was nice.

there were no wifi connection during our stay. terry, told us it was due to street works.

great little pub and not too far to go to be in the center of york. also had free parking.

although i never went into the bar area

the wifi was not the best.

and location were excellent, the breakfast option was only available as room service, so opted out and had breakfast 5 minutes from the hotel

the only thing was the wifi was a little patchy, i think at peak times.

the curtains were proper blackout curtains, there was an exceedingly well stocked mini bar / fridge, the heating was easily controlled and the windows opened

clean and comfortable. good wifi and tv included netflix.

excellent breakfast included

is old and just hanging in, the bedding was torn from one too many washes,

nice breakfast and good to have parking on

was with two kids - 14 and 15 years old, and it was the best room with four beds for the reasonable price

was with two kids - 14 and 15 years old, and it was the best room with four beds for the reasonable price

great bar area where you look out on the river

room good quality well thought out and modern fitted

hotel, super clean, cozy, lovely smell, breakfast was tasty and really great, the breakfast room staff were friendly and so nice, room was

the breakfast was very good and the wifi good

be prepared for a 2 min walk

also the wifi was very poor and were unable to stream anything to the tv as the speeds were too slow

the wifi was strong even in the far reaches of the hotel

one uncomfortable chair and no table which made eating with room service difficult

very clean room, good wifi, very friendly staff.

was very comfortable, great little treat for the kids amongst us, and restaurant was v good.

on site ev charging available on arrival. location room.

kids portion big enough for an adult

there is a large fully equipped gym on site, which guests can use also

bedroom laundry delivery in the morning very noisy

loved the board games in the reception area and the 24 hr bar service was exceptional

our 3 kids 18, 21 and 27 loved them

did not get a great sleep and neither did the kids

the wood fired pizza's were also great along with the room service

the room was small, comfortable with en suite, and all the trimmings, free wifi etc

the tv/bed set up in the family room was odd with kids able to watch tv but parent's can't see it at the same time so we just switched it off

wifi and tv in room has no internet connection which is poor for a hotel in this price bracket

comfortable bed, modern bathroom, coffee maker and good wifi

lovely breakfast

on arrival, the box of tissues contained only one tissue but despite having reported this fail on room service, the box was not replaced on the second day of our stay

no phone in the room to ring down for room service. had to use mobile but still got no answer.

10) down a quite col-de sac and easy to find

english was a little cold, maybe a little fruit at breakfast would be nice, but every thing else was

with complimentary toiletries, plenty of storage, tea/coffee making facilities, hairdryer, free wifi and free parking

loved the festive decorations around the b&b and the early check in was very much appreciated for this stay

- it would be nice if the ev charge was upgraded from the 3-pin plug to a proper wall

5pm to check in, to be told i couldn't book the restaurant as it was full, i couldn't order room service as of covid

charged 5 room service for the 'cutlery and tray' when i carried my dinner to my room

we tried room service but they said they couldn't do it

friendly staff, lovely room, extremely comfy bed, pleasant bar area, great choices for breakfast, definitely value for

front desk and bar staff were genuinely kind and friendly

private bathroom, kitchen and laundry

kitchen to use which includes kettle, toaster, microwave, small fridge and even a pc with free wifi

wifi kept going off, even though we was warned about that, the information sheet also said you

wifi was very restricted, and i could only access social medias

com allowing us an early check in to get changed for our daughters graduation ceremony, and a little extra time to

also had an e mail to say i could have late check out

the staff gave us an early check in

windows are small and keep them closed at night as the laundry lorry comes quite early as well as bin collectors etc

everything was excellent including room service and restaurant

disappointed to see cheese board has gone off room service menu

couldn t get wifi to work and there was no desk chair

right across from the cathedral and in the middle of the old town. great breakfast.

but my mum would have loved itwith the checked carpet , floral wall papers and old prints wifi was very inconsistent

wifi didn t work unfortunately

no water, room service or toiletries in the room

bar area - inviting and comfortable to sit in

the location is within walking distance of the centre of york and there are parking and ev chargers which i made use of

bit more time in pool.

area disappointing as thought it would be more of a spa hotel but actually just a tiny pool and sauna

comfy bed, nice pool, quiet, good wifi

the bar area downstairs was clean and the food was nice

fabulous breakfast and wonderful bar lite bite

overnight for a concert at the barbican, only a short walk away

our third night put us in one of the apartments with a full kitchen, two bedrooms and a tv/sitting room (on the top floor); much more space than what we needed (*)it was shocking the staff were understandable and helpful then the message came through from the kitchen they'd ran out of the ingredients needed for the burrito blso made do with what they had (*) the large bathroom was a bonus and the kitchen was well stocked

wifi connectivity,

not do enough for us the room was a good size and clean its location was brilliant with free parking only a few minutes from the city

wifi wasn't working.

free parking was a bonus

bar in room along with bottled water

place full of atmosphere, stayed in lady pecketts room & definitely spooky goings on ,, bar is busy from morning till night, staff are brilliant always smiling & happy to help whether

but the price we paid for 1 night ate into that as was not cheap also we spent the evening in the bar and every time we went to the bar to order the same round we were getting charged different

with some tlc, it might not suit very fussy types - broken drawer, part of shower screen missing, wifi a bit hit and miss, the odd dusty spot

stay was fantastic, brilliant bar and staff

what's happening when you arrive because we filled out a form and were just left standing in the bar whilst people being served around us and no one telling us what we are waiting for

location is brilliant bedrooms comfortable and self service breakfast is perfect

the room service menu

small bar with open lobby concept

bar is amazing

close to all the shop but still quite for the kids at night

breakfast was delicious and plentiful with lots of options

lovely breakfast and genuinely nice staff

excellent breakfast

restaurant served an excellent degustation breakfast & dinner which i strongly recommend as a must to experience - fabulous

the breakfast was lovely.so much better then everything being out and you helping yourself.very

the bar is a little pricey...

the cost of the trip was an absolute bargain with a great cooked breakfast included

lovely room and very good breakfast

lack of bar atmosphere

ordered room service at around 9:30 and despite being really quick the fish was too oily and the chips

this a nightmare when you are traveling with kids and heavy luggage from one city to another

monks bar car park better value than hotel if arriving later

was ground floor and the window was broken so anyone could have broken in, the second room the wifi didn t work

complimentary wifi, cookies, robe and slippers was a nice touch

kids running up and down the corridor at

excellent breakfast, lovely room and the staff were great!

staff were all very good from checking in to checking out the bar was just up my street real ales spot on

the staff where excellent and you where greeted with a smile the breakfast was very good plenty to choose from the beds are very comfortable so we had a good nights

always enjoy a few beers in the real ale bar with friendly people

free on site parking, very spacious room, nice bar that had the football on and great breakfast.

fabulous spa and roof top area. excellent choice of breakfast. excellent customer service.

with having kids going away for a night means a lie in

came here to celebrate 50th bday beautiful place gorgeous hotel beautiful spa and amazing staff

breakfast was a disappointment due to communication difficulties

coffee at breakfast we were forgotten

excellent staff rooms and breakfast

full english breakfast was marvellous - the preserves were particularly flavoursome, as was the succulent black

location, cleanliness the breakfast was probably the best we've had in a long time

excellent choices for breakfast ideal location for town and bus stop that busses run every ten minutes

d manage to have an early check in which was nice) especially if you have to check out at 10am/10

wi-fi is not great. did not have a room service menu option.

the spa facilities were lovely and the gym was the best i ve ever seen in a hotel - very well equipped

wifi wasn't tip-top so had to watch the footy using data.

the wifi was a little iffy at times, but this could hardly be blamed on the hotel.

room service was not carried out when requested