loved the poolside treats and pool restaurant

the spa is perfection

spa facilities inconsistent

we were a couple with 3 kids and it was confortable and efficient for all of us

there wasn't enough for kids to do

hotel, great service, no issues during our stay, pool and breakfast were good, reception was very helpful, would recommend this hotel

room next to gym

the room is large and has a functional kitchen

in the fee were tennis (we don’t play), access to the community center that has splash pool for kids (anyone can walk in), bottled water (2 miniature bottles per day)

enjoyed breakfast, beach and the pool

great beachfront hotel and pool overlooking the beach with an extra

amazing breakfast and room service food

room service was cold

one restaurant/menu. it's good but not do much variety. the gym is on small side

and unhelpful, the beach staff saw us coming, turned his back on us and sat on his phone, the gym was closed but i was still expected to pay the full resort fee

even had the kids come for a

even had the kids come for a

everything, from a glass of champagne on reception upon the check in to free room upgrade, to pool, sea, cleanliness of the room, cuisine, territory, bicycles for ride, across the road there is

carpet was not vacuumed daily 4) aluminum cover around sink plumbing fell off 5) had to request room service to leave soap, wash cloths, etc each & every time 6) had to wait for our vehicle

staff at pool were very helpful. new tea restaurant was good.

the breakfast was poor and always the same. and the gym was too small

units behind snack bar are pretty loud on the balconies-a minor thing, perhaps, but they could be blocked

the pool is great-- large and we were able to swim laps even thought it's not necessarily designed for

location room service was excellent.

wifi poor signal on floor 4th

lovely suite, pool and beach.

ok but not great for the price paid, beach was dirty/smelly (not the hotel's fault, but still), pool restaurant experience was bad

only one pool no 24 hour room service

particularly the restaurant staff, breakfasts were amazing, bathrooms great, nice pool area

the food in the main and pool restaurants was great

early check in and late check out for reasonable price

room pool everything and the hotel also the gym and the ice ud83euddca i love the walk in shower and the strip with all the

hotel charged us for our kids to go to the pool which they never did

can hear your neighbors and kids running upstairs

the hotel lobby was spotless, the gym clean & well equipped & the pool setting was great

great pool and beach chairs with full service bar/restaurant at the pool and beach

on the positive side of things: great space in the room, includes a kitchen, ocean view and a spacious bathroom

the breakfast is always fresh and the staff is so friendly

no change available for the laundry room

it was fine but the spa is not free

work on the breakfast

had beach access, free parking, laundry, pool, restaurant/bar, gym, and games such as ping pong and foosball

the kids wanted to use the pool but it’s closed at 8pm, so they couldn’t

decent, with a little bit of humidity, but the first impression was more important for me and my kids, and we decided to stay only one night

the restaurant is great with nice pool view

kids and i loved everything about the hotel, we will definitely stay there again, i can’t

too much noise from pool - many kids - staff not so proactive as expected

i am a single mother of 8 kids and i needed time for my self to relax and to escape from my every day routine, the staff here

bar is gone, and they don't serve the homemade potato chips in the bar like last time we were

hotel guest relations and room service telephones were unanswered the entire stay

beach the spot where the hotel is at is perfect specially if you want to go with kids, staff is absolutely

not cool with kids or in your room

a bar & grill restaurant on the premises that has some good food in a pleasant atmosphere

nice place for stay with a good restaurant and pool

restaurant bar very good

property is beautiful love the pool behind the ocean to enjoy the pool with that view it’s beautiful ❤️❤️and the hotel

only thing the pool water was a little cold but it’s the weather but still managed to go in the water because

only thing was the wifi, it disconnect often

pool hours could be open for later hours of closing

the pool was good for the kids, but the hotel took too long to clean it up

parking is expensive.

pool area is nice

furniture was old and dirty

nice to be able to get away from the kids and spend time at the pool with just adults while the gym was basic enough, it satisfied my needs

pool were amazing and the short wait to the beach was great as well

the pool bar staff was also very nice and informative

the kitchen cabinets were cheap several furniture were old

bar was under construction

family pool seemed over whelmed during covid-19 should be lil more restricted and number of guests allowed

really family friendly, delicious breakfast, good kids menu

like how it was close to the beach pool jacuzzi gym and everything

was really nice, staff was mostly courteous, the pools were beautiful

location is great and the pool and privet beach are great

the pool area and beach are amazing

pool is gorgeous and excellent service

the beach , pool ,new rooms

the handheld and ceiling showerhead options, the pressure was great, the water got hot, the pool and beach were perfect

in shower and bathroom expensive drinks and breakfast for amount spent on room and resort

at pool and beach and ocean social restaurant extremely slow

the pool would get crowded with little poolside beds available for the amount of people.

entire pool was shaded so it was never sunny

room i stayed in i was able to see both the bay and the ocean as well as the layout of all of the pools

nice beach, gym and restaurant. otherwise, it is the same as eden roc.

great room service from nobu!

the staff were so welcoming and i had complimentary room service which included champagne and macaroons, also fruit

super well appointed zen suite. lovely spa and gym, pools, beach ....

staff was friendlier, room service was much much quicker

the bar by the pool closes at 4, very sad but their drinks, food and service was also very good

katherine and juan carlos are welcoming and super helpful as well as the pool and beach staff

the amenities on the building like the pool, the gym, the elevator were in nasty conditions

was absolutly lovely, offer stellar service and are very accomodating where they can, allowing early check in and late check out

front desk, concierge, pool attendants were all so friendly and accommodating

one and only sharpish kitchen knife was old, dull and broken

the fact that room service was closed due to corona

kids were splashing around on other customers, balls were being thrown every where, and there was

location. pool and beach access. super professional

kids loved the pool and the beach

kids enjoyed kiddie pool

is amazing, great for all, lots of loungers, great food and drinks service and water slide for kids

kids absolutely loved it

the pool and the beach great for kids just the hotel needs and upgrade even the beds are done they finish d but the hotel is great

the breakfast was delicious, but liltle expensive . the location is excellent...

the gym was old and underequipped

awesome pool

at entrance to pool and near play area for kids making a lot of noise

the people next door were very loud. they had kids. the walls were very thin

and they brought the kids ice cream when it was cloudy

sexual incident in the pool sunday afternoon and the 2 men and 1 women stayed and drank for 2

it's a great hotel. gym excellent. menu at breakt little boring. no beacon. sad.

•pool is beautiful with a nice view of the beach and other hotel beautiful hotels

the staff is very friendly, pool deck area is a dream, best breakfast/ food ever

nice neighborhood, can walk at night & a park nearby for kids

got plenty of rest :-) plus the room service was quick efficient and

nice resort and pool

this time was no sugar, no cream, the gym was dirty and smelled bad

she made our full experience amazing(i travelled solo with my kids)

were something you're not made aware of until it's too late, additional costs for breakfast for kids unless they choose from a limited menu and gratuities bolted on aswell

the spa is the perfect way to end a day in the sun

we loved the beach and the facilities. the staff by the pool were phenomenal.

we loved hanging out with franco at the pool bar

thought the spa services extraordinarily costly

chair at the pool area and beach are complementary

the pool area is perfect with an outside bar and direct beach access

they allowed us to do an early check in earlier

the kids only like the pool

maybe an early check in

the pool was chilly

swimming pool area was clean and they have a dedicated employee to help keeping things organized

gym pool amenities

the pool should have been bigger.

wifi didn t work at all on top floor and was in and out in lobby

with kids i like to have a fridge wherever i stay and this room fulfilled that

the restaurant and pool bar were amazing, decent wifi) finally a hotel in the us with slippers

there is a resort tax of $30 extra per day that covers the use of the gym, pool, and beach

no hot tub in the spa area/pool

the gym is great too

booked the spa but when we went they had no record of the

lots of service failures: hour+ delays at valet, long wait for room service, no recognition despite multiple stays

during covid, they re not offering room service or daily room cleaning, but that really didn t both us

room service does not even change the garbage

- room service forgot to bring fresh towels whereas the used ones were taken

for example, they were backed up with laundry so limited options on receiving towels and bathing cloths at check in

loved that we were able to have a late check out at 12:30pm and we received complimentary 45 minutes in a cabana to shower and get

the beach and pool staff were equally attentive and helpful

the furniture is outdated, but comfortable enough since you will stay on the beach or pool side whole day anyways

kids club amazing

the room was large and had a laundry machine inside the room that was a big plus

facilities, location, pool

they gave us early check in and late check out

sconnecting regularly) but i was still able to do what

we were able to do early check in and late check out with no problems

very late room service, forgotten towls, just two sun layers included even if we we were three people

the pool area is amazing

nice pool area

room, swiming pool, parking, location.

a beautiful hotel,very cozy, the pool is really nice and

it has a swimming pool and a small but well equipped gym

location and the tavern bar did amazing food staff were polite and helpful right next to the

check-in was slow. the wifi was weak upstairs. the bar area service was very slow!

i understand that it s open 24/7 but that s no excuse to have garbage stacked up behind the bar and dirty plates unattended

breakfast menu. pool area. beds. early check in. roof top view

the only thing i didn t like about the property is that they don t have room service

it was absolutely disappointing that there wasn’t a rooftop bar anymore.

late check out upgraded us to a suite cool art

only thing was it was noisy but luckily the bar closed at 11pm and the noise went straight down at that point

we were surprised by the bar tab - we were not aware that they itemized the drink, for example a gin &

there was no change available for tips at the bar or with the waiters.

the best spa i ever tried in us, you can find everything you need, very comfortable

clean room, amazing employees, beach and swimming pool

staff were really attentive and the food provided in the outside bar was amazing

fantastic suite, pool, beach and restaurants

have a coffee before this time, considering that we have an early breakfast, we have to go to the bar ourselves

no room service

beach loved waking up to that view each morning :) food at the restaurant was excellent the pool bar had great drinks and light meals

location, helpful staff, good value for money, good gym

the wifi was difficult to connect to.

pool and breakfast in the morning was amazing

breakfast buffet (extra cost) was good with a varied selection (+) however, i would truly like to express my appreciation for the breakfast it was excellent and of a very high standard (+)good breakfast, location , clean (+) morning yoga option, breakfast was delicious (+)breakfast was excellent, service as well ! (+) breakfast was (+)beautiful hotel in a beautiful location! delicious breakfast! (+) i would recommend to book a room with the breakfast buffet included (+)an absolutely beautiful property, well maintained, right on the beach, great service, excellent breakfast etc (-)food in restaurant not breakfast which was good

the beach and pool were easily accessible and well maintained

for kids

the room, gym and above all the pool area and garden are wonderful

even though there was 1 pool it was great we met some great people mt kids made new friends in the short time we were there

amenities specifically pool and beach amenities were amazing!

the pool was a bit small. but that is it everything else was phenomenal

as an add , i would give that spectacular terrace al, beach and pool bar more life , like adding acoustics concerts to the clients and outsiders that want to have

the pool could be nicer

we were grateful to be awarded an early check in at 12:15 pm

the fact that there was no gym.

i bit of construction was happening during our visit and the bar was a ghost town

the pool area, the gym, outdoor game area, and the shower were all awesome

the friendly staff and the bar that was available.

first time i didn t use a hotel gym, because it was in the next

great service at the pool and beach

from cleanliness, comfort, location, staff, food, pool, beach, entertainment, gym, ice rink and even bowling alley

just only thing is could not try the spa service because of less spa room or tech

keep children in kids pool

the market restaurant, pool, bowling alley and ice skating rink were excellent

they have a nice full equipped gym the elliptical could ve been better

el room service was pesimo worst

the bathrooms were nice and the room service was excellent

areas, paint chipping on walls) and my daughter had a camera stolen in less than 5 min from the gym bathroom

resort fee that includes free wifi

price of food for room service is higher

location was great, the guac and chips were good, french fries no, room service menu so so, the front desk receptionist lied to me and said i had a pool view, and all

they were able to accommodate my request for early check in

i liked rooms, breakfast and specially staff. your shuttle bus us also very good.

close to shopping and loved the shuttle

bed comfy pool nice check in and weigh bags

the pool area was particularly pleasant in the

got a very late check out

nice gym and poolside area and too

nice pool area, good food

the roof top bar was super cool. everything about this hotel is 1st class. best hotel ever

they offer european breakfast, freshly baked bread rolls including very fine donuts and croissants

e shakshuka eggs were beautiful

really nice breakfast buffet

sometimes people working at the bar were not in line with 5 star hotel service

they claim to have free wifi but we weren't able to connect to it during our whole stay, which made things difficult

gym

room service and the cleaning staff were friendly

pool was very inviting

facilities were great, gym good,

pool

by the way, their bar and restaurant layla is great too

the whole building smells good and the pool looks like a private tub

really lovely place with great rooftop plunge pool, nice bar and brilliant staff.

room if you have troubles with sleep (or if you love silence), you can hear the music from the bar until 1 am

bliss spa is gone

it has every facilitie you could need, including a great gym with brand new equipment

very very bad housekeeping, room service, bellman, and valet

the spa and pool area had a very relaxing atmosphere

gym was missing small items, dumbbells and strap handles.

the hotel also has laundry facilities and a small convenience store downstairs

being able to do some laundry was a bonus as we left orlando and we were getting on a cruise

hotel was so beautiful i loved that they have a golf kart that takes you to the beach

good location, friendly staff, fair price, free laundry available, would definitely stay again!

not family friendly or kids friendly

would have been nice to have a bigger gym with daylight and bikes were expensive.

the pool bar tenders were both excellent and very friendly

location, love the cafe attached to the hotel, the pool was lovely and quiet & the lady on the desk was so kind and helpful

clean, very nice staff, excellent restaurant at the hotel and room service, very good breakfast, 3 minutes walk from the beach

room service