friendly staff lots of free parking

very comfortable bar in the evening

is quite far out so too far to walk to pickering plenty of parking so a car would be handy

lovely family run business, bar area was welcoming, rooms were very clean and modern and breakfast was very good

lovely little bar

access to the parking.

there are different bar areas to sit in all with roaring fires

pecially enjoyed the smoked salmon and scrambled eggs)

delicious evening meals, excellent parking, rooms were delightful

could her music from local wine bar into early hours

great atmosphere in the bar and just a great place to relax

breakfast was very tasty and plentiful and the location was brilliant plus the added bonus of a parking space

helpful staff very welcoming great atmosphere very clean everywhere fabulous food secure parking

location is perfect, the black swan is gorgeous and staff were lovely, the bar and restaurant are just perfect for relaxing, good range of food and drinks, room was gorgeous

breakfast, parking, bar, room

location, big free car park, good restaurant, nice bar area, staff very friendly, helpful

and friendly , good food, ample parking spaces, lovely garden

location and car parking

wifi worked well

lovely to have a drink from the bar in the gorgeous gardens

suppliers /sources a great evening menu all freshly prepared and cooked at excellent prices the bar prices are really good for this type of establishment highly

great location right on the old square, good car parking, which is free

the meals were delicious, the bar was good fun and the beer garden was lovely and peaceful

lovely bar area

very lumpy duvet. unable to pick up wifi - must be the thick walls in this lovely old property.

no signal for mobiles or wifi - but actually it was nice to be free from all that for a weekend.

wifi was so slow as to be of no use

car parking excellent

their annual close down the next day, the food we had was really good and enjoyed the fire in the bar area as well

warm welcome on arrival, warm cosy bar area, staff friendly and helpful, good sized room with comfortable bed, beautiful surrounding

complaints, the only thing i can think of that's worth noting is that the wifi is patchy and can be slow as it is a rural area

wifi was a little poor but understandable due to the remote location.

terrible, unfriendly service. wifi bad.

tv was too small, unreliable wifi the hotel decor is rather

ample free onsite parking

was amazing , size superb , comfortable , wifi strong , nespresso machine a nice touch , bar has real character and location is amazing

com had told us breakfast would be extra to our price quoted

room with nice view (though kids who were also travelling were in the back)

our room was spacious (including a separate attached room that sleeps two kids), the bathroom was beautifully renovated, and (according to fitbit) i had my first night of

23), good bar & great breakfast

pool and spa very good

our room was amazing and the room service was exceptional

lovely bar area

we got parked but i could see that parking might be an issue (we parked in the underground parking) the main restaurant offers a fine (-)parking (+) under cover parking at no extra cost (+) valet car parking (-)not enough car parking spaces (+) parking is poor but they went above and beyond to help (+)valet parking, heated outdoor pool and breakfast were all good but the service from all the staff was (+)great location, great facility, free parking, lovely food and lovely service (+) free parking (+) underground parking very convenient

breakfast lovely, spa facilities were great, our room was beautiful.

breakfast outstanding location beautiful value for money ud83dude0a

we ate in the bar our choice, and we had a three course meal, which was lovely

restaurant, bar and reception staff absolutely first rate

the bar area was nice and we had a very enjoyable bar meal

wifi was not available in hotel room so had to work in one of the public areas which is not ideal

very friendly staff, both in the bar and at breakfast. room clean and tidy.

bright and airy, clean and comfortable good tv wifi and coffee making facilities bathroom spotless and toiletries nice fresh towels daily

evening meal in the bar was outstanding and all staff were amazing to say it was busy as we did not have long to wait

thin walls! room was dusty and the tv and wifi didnt work

i would maybe say if the confirmation could say about the additional parking to right of the car park entry as we arrived after dark so did not see the sign

in the courtyard, was a lovely room, didn t eat at the property so cannot rate, bar area was big with lots of outdoor

had free parking but it had some limitations

was nothing i didn't like about this place as there was a bar on site for a drink and we could also order food from there too

full kitchen including utensils and crockery

the towels are child size, room service in three days did not include running a vacuum cleaner around

of the food was excellent - including the evening meal in the bar and breakfast

the breakfast was beautiful

friendly, helpful and personable hotel, bar and restaurant

breakfast was great and very filling

breakfast featured a wide variety of options, from fresh fruit juice (orange and apple) a choice of

also had dinner in the bar one night

very little on site parking. lovely breakfast but let down by hard dried up bacon.

into whitby at a cost of about 8 each way which is reasonable when you look at the price of parking in whitby

excellent service in bar & breakfast room

nice quiet location, with lots of parking, a bonus for us, but near enough to main roads to explore both coast and inland

car parking could be a bit better.

the room, restaurant, bar and service were all excellent

we were asked to pre-select our breakfast and evening meal the day before

maybe a little more parking area , but this wasn't really a problem

excellent breakfast. beautiful quiet grounds and location and excellent parking.

believe the excellent breakfast was included in the price

there was a fully stocked bar and hot tub too

breakfast was very good

a comfortable, warm, cosy room with a roaring fire in the bar downstairs - bliss

breakfast was excellent - plenty of choice and really tasty.

lovely room, lovely meal, and lovely breakfast. hopefully we will return soon.

excellent sunday lunch and great breakfast

breakfast was pre-orderedbut huge choice and perfectly cooked

lovely place with an excellent breakfast

excellent breakfast, helpful staff nothing too much trouble

the sitting and kitchen area were the best we have ever had use of

kitchen was closed however the sister hotel still provided breakfast.

in was very hot, we did have a fan but we woke up a few times due to it being directly above the kitchen where all the hear was coming

wasn t told about breakfast costs/times but luckily the kitchen offered us a bacon sandwich which was really

friendly welcome by the staff and everywhere was clean and the restaurant and bar was well run

beautifully designed and presented - newly build barn conversion - great parking.

had some problems connecting or holding a connection to the wifi when in the room, and couldn't use the chromecast to stream but wasn't a big issue and didn't

very good accommodation excellent breakfast

food ok, in line with a golf club type menu

we had travelled up to visit york but were put off with hotels there with limited parking and sanburn hall was excellent choice being only 10mins up the road from york

comfortable seating in the room and also in the bar area with lovely outlook across the grounds

wifi not easy to get depending on where you were in the building but to be expected i suppose

loved the 4 poster bedroom. meal was great. bar is cosy. just the place for a night away

friendly & helpful staff, good food in the evening & breakfast. clean, spacious room.

very good breakfast. friendly staff. good pub. big car park. clean. hot food.

ample parking in the car park at the

wifi a little sporadic but not an issue as it's accessible in the cosy communal snug area

the wifi is a bit hit and miss

the wifi was a little intermittent and the same applied to ee mobile access.. not that we

tv reception was tentative, particularly bbc and wifi didn't work in our room.

wifi is a bit slow

the staff can t do enough for you food was great served quickly and piping hot, great on site parking with the park and ride opposite but it s only a short walk into whitby approx 1

very pleasant and abliging it was lovely and warm very well kept both inside and out plenty of parking

amazing food was delicious stay was brilliant loads parking and pefect for the town

choice was excellent as was the dinner menu,the service was great and there was plenty of car parking

location next to park and ride the restaurant, breakfast, spa bath, on site parking, friendly staff, views of

big cosy bed, fab food, nice bar to relax in

room service is a joke, we had to go down to the restaurant to order and then go back to rooms and

the breakfast choice was very good

amazing hotel, very friendly staff and fabulous breakfast

bar was very full,so no seats but went through to the lounge

we love the view from our bedroom, breakfast and staff are great .

value for money , beautiful garden to look around and had a meal there too which was fabulous and breakfast of champions included with price of

with grandkids because of pool arrived with a4year old and a9year after4 hours trip kids very exited told

room but you have to put the kettle on the floor as there are no plugs nearby, if we d have had kids with us this would be dangerous

no crisps or snacks at the bar .

games room is great and the bar is inexpensive

theres a pool, table tennis table, snooker table, a bar and a tv room

lounge, conservatory, televison room, bar and

staff was friendly and so helpful with early check in

could be more coctails in bar ;) and only cash available in bar

wifi was a bit hit and miss but it was usable

it's only just over a mile to walk into whitby so parking there was useful

the hotel is very clean and tidy, the bar was not overly expensive and the breakfast was delicious

setting just outside the town centre of whitby, with the option of all day free parking

plenty of parking included

tell me you have an ev charger and then offer me a 3 pin plug running at 10a

zero vodafone signal was a bonus, and plenty of wifi to not feel cut off at the same time

the spa was lovely and clean

in the hide approximately 200 metres from the main building but if you needed a lift up they had golf buggys

a golf buggy transfer is available at all times, which would certainly be useful in inclement weather

very good value for money and the pool and sauna are an added bonus

free wifi and parking

easy parking

convenient position, with parking

lovely breakfast, great bar selection, pool wonderful, rooms clean, staff delightful

wifi not easy to access - struggling to find negatives!

very helpful staff - accommodated early check in

wifi was very patchy.

could have a bigger bar and function room.

wifi wasn't the strongest

my dogs loved it and the bones nice layout for us and our sausage dogs great parking amazing breakfast very

we had a lovely meal and breakfast both of which were amazing

the bar was lively and friendly and we ate in the quarry tiled end of the dining room, also ideal for

room, friendly landlords, quick & easy check in, good waitresses & very friendly bar staff-always a smile from all staff, very courteous and responded rapidly to requests

sauces were not offered at breakfast (a very slight inconvenience)

were very friendly and helpful and nipping clean, the hotel is in perfect location in whitby, breakfast was outstanding, plenty to choose from, bar and entertainment was fab also, something on

wifi was free and good

perfect location and the breakfast was fab! lovely room too

wifi password for the room did not work

liked the way the bar person welcomed us on arrival and helped us with our luggage to reception

password for the wifi could have been given on arrival, or in the information folder in room

spotlessly clean , staff very attentive , breakfast delicious , location great

all staff are so friendly and helpful this hotel provides every thing you need from excellent bar and car parking across road rooms are a decent size very clean and well equipped - tea/coffee

wifi was very weak and unstable on our stay. apart from that all perfect.

large room. comfy beds. good facilities. friendly staff. great breakfast

bar open for late returnees

would definitely return - maybe with the kids and dog next time

even the beer price in the bar was reasonable for a hotel

the lounge and bars downstairs were so comfortable and welcoming especially the front bar , so sunny and bright

bar was open for a drink when we got back from our concert

food more would be a good idea as didn't know the hotel did food untill seeing it being served in bar area

food fantastic staff also bar great all in all a wonderful time

the breakfast was very nice and the bed was nice and comfy.

parking nearby fills up quickly so we had to park a little distance away and the car park didn t

lovely quite area free parking

just get there early for a parking spot

i paid 5 for a parking permit that let me park outside for 2 days although there is free parking around the back

5 for 48 hour on street parking, as no room in the car park but this was perfect for

parking

the bar had a good mix of drinks and the breakfast was amazing

mention, is that the facities in the spa, weren't very well sign posted, we went in through the gym and had to ask where the steam room etc were, not a critisicm, more an observation, the spa

spacious bedrooms. clean. bar area was relaxing.

nice pool that was not crowded and quite long period of time when kids swimming was allowed

very beautiful hotel we stayed here as we got married in scarborough the hotel where amazing the pool the spa amazing

only issue was the kids bed they put up

we just enjoy staying at the grand,we like the spa bath.

the lobby and bar were bustling with people having a great time

full wifi available in all areas

room right next to laundry room

the corridors were dirty, the fire exits were blocked by laundry bags

dislike anything but would like more if there was spa baths to relax in and no shower jel in

paying to go into the facilities ie pool and gym

the hotel has some amazing facilities - gym

the pool and spa being a bit warmer

early check in as our rooms were already for us, very friendly at reception, was lovely seeing

after check out we sat in the bar for a bit which is decorated in a lovely sea chic sort of way

no access to wifi in rooms only downfall but not a major issue

wifi connected automatically which was great, tv ok aswell, easy to work

no wifi in the room

to choose a weekend when the hotel was full of bikers and had to complain about the noise in the bar at 4 am

the bar is lovely

there is an open fire with a small amount of fuel provided, wifi, smart tv in the lounge & free view tv in the 1st floor bedroom

ar one) where the kids slept there was barely any lighting and right next to the stairs which freaked them out so we

couldn't get wifi to connect or tv to work but wasn't a issue

wifi was sketchy - apparently this is a problem everywhere on the east cliff, not just this hotel

staff, bar area, location

poor wifi,or phone reception.

fantastic wifi best burger i ve eaten in a long while in the

wifi terrible.

the wifi connection was very poor indeed

breakfast was beautiful and the staff were lovely and helpful

the bar and minimal seating area are all closed at 4pm so are not evening facilities

the view, the room, outside area and the bar area very nice

breakfast was a little later than we would of liked but didn t cause us any issues plenty places

spot for all amenities, staff were fab really friendly, place was immaculate, had the breakfast which was very nice, atmosphere chilled and played some good music too

the room, breakfast and dinner was exceptional

food quality was excellent , presentation was excellent , room service was excellent

it s homely the staff are friendly and of course the bedrooms are exceptional, the cocktail bar and restaurant are a pleasant place to eat and drink, it s just what we needed a comfortable

although very generous with your yorkshire grill breakfast

whole experience was fantastic from the bar service and cocktails to the evening meal and room