pool , rooftop bar and breakfast downstairs

the pool and bar area was nice but suggest that some mid height planting be added to separate the 2 areas as i

great rooms, and nice pool on the rooftop. location is close to most things. parking is easy!

they have parking too

staff was very nice and breakfast was good

pool is lovely and good breakfast

the kids reported slow wi-fi at times

the best part was restaurant-style breakfast, we got chilaquiles and they were yummy

the manager was super friendly when my kids wanted to watch tv and couldn't find connection he came to the room and fixed

need to take your shoes off for breakfast

only after we came out of the shower (took a while with 3 kids) did we realise that the shower completely flooded into the main room (as no barrier or shower

pool was too deep for us short people and younger kids

we asked for an early check in to at least 1 of our 3 rooms we booked because we had elderly and kids and had travel from afar, he paid us no mine and was rude and left us to wait until the 3 pm

also a pool

close to town, quite and nice rooftop pool. good air conditioning and nice breakfast.

staff, reception, breakfast, pool and parking

pool was so relaxing

amazing place. very chill beds are really comfortable pool really beautiful

for spa were a bit steep

is a little calm oasis, tucked away from the street with a small pool and cafe which we particularly liked

the wifi worked well

d i believe a bar), two pools including a kiddie pool which was great for my son and even two parakeets that were

location. room and kids pool. very nice and a great price.

grounds nice with lots of plants, pool area and fun-looking kids play fountain

good location. nice hotel park with birds. private parking.

worse pillows, amenities in the bathroom not good quality, don’t use it on kids or babies, little and thin towels

hotel provides laundry service for additional payment

the hotel was beautiful and unique. great bed and room. delicious breakfast and food.

the staff and pool

location and price and including breakfast

the staff is very kind, the beds are clean, there is a pool where you can swim and a kitchen to cook

the dorms are perfect, the pool, all the common areas and there is also a tattoo shop

common section with the pool, the bar excellent location makes everyone to enjoy together and make friends

swimming pool

amazing hostel, beautiful with small pool and very good wifi

the hotel responded to requests about a late check out for a little extra location is good too as the hotel is very close to the parque

kids cannot access restroom

overall staff, room, comfort, breakfast

no ice machine or laundry room.

should have laundry on site

location and parking lot

no ice, no room service.

wifi was good, 2 good pools, one of them on the

in the city center and parking

centric location, cheap early check in.

to fix up issues with my flight the following day, the laundry service was convenient & cheap, wifi worked well, the room was very big & comfortable

the breakfast was simple with coffee, 2 pancakes and fruit, but enough to start the day

not a bad thing per se, but keep in mind that the breakfast

the very good breakfast on the patio

perhaps it could be good to offer a few more options for breakfast: i was there for just 3 nights so it was fine to have the same breakfast every day, but i

friendly and helpful staff. spacious room and bathroom. great location. spa was great.

quietness, size of room was great, a window opened for fresh air, help was always around, pool area was beautiful at night, loved the real birds in cages

it had a pool and restaurant and spa none of which we used

the courtyard and pool were great

the pool and garden were great areas

elevator, the continental breakfast is not very creative

the pool was not like it looks like on booking. it was noisy.

location, delicious breakfast, very good room service, perfect big beds and clean swimming pool

the pool was not clean nor illuminated at night and the breakfast was very poor

the pool was a nice plus

forgot my phone in the room ,cleaning person ran down the street to give it to me,pool was nice and relaxing, restaurant had good food,good price,located to walk everywhere, room

station male receptionist was helpful and accommodating lady receptionist unhelpful and miserable pool was cold highly recommend local restaurant la

nice stay, quite place with nice pool. clean

pool was great. room was cramped but clean

we weren't informed that the pool would not be in working order. so make sure you ask.

wifi did not work

good location, friendly staff, they do have laundry facilities. was quiet during the night.

wifi very poor. bed very uncomfortable.

a little loud at night. medium wifi. no windows

the wifi was strong and the staff, welcoming

breakfast juice was same as breakfast fruit - watermelon

breakfast is a lot of food options and staff is so friendly

the breakfast was the same every day and it wasn t good

secure building and parking

the shower i had to wait few minutes to get warm water, the breakfast had not such quality, the location was not good and very scary at night

the pool was soooo cold

clean staff very nice breakfast incredible , large variety habanero sauce ud83eudd70 massage therapists were

wasn’t many vegetarian savoury breakfast options, or many vegetarian bar snack options

on room requests, efficient check ins, friendly staff, especially at the front desk, the snack bar barista (who always had a smile and made my americano coffee most mornings), and the lifeguard,

oh and loved to have a gym as well

me machines were not stable)

location

gym was quite small, air con was doing

gym breakfast free secured

very nice pool area, good gym

the pillows need to be replaced as they are very uncomfortable and the poolside apartments need curtains

great and clean hotel with a pool and hot tub - just across the road there's a great street food

clean room. clean pool, clean hotel. comfy bed

the place was very clean and the pool too

terracaribe has a lovely and well-kept pool with plenty of sun and access to the shade

basic breakfast but it did the job

breakfast offering could be expanded

laundry service (for a small fee) was very quick

the swimming pool and the gym are very small rooms

breakfast was way more than we expected and the environment was good

kids enjoyed - yet briefly - the pool

the wifi in the room was excellent and we were able to use all our devices

wifi works well

working wifi

the pool was small.

the gym was very small but it had a treadmill and some free weights

free parking and close everywhere

there is a free parking area at the hotel.

located in cancun town near zona hoteliera and isla mujeres embarcado

the gym is very, very small and was like a hot box

big rooms and underground parking space

only downside, which isn't necessarily bad but worth noting, is that there is no room service available

parking available

just that they need more washing machines. i had to queue but did my laundry in the end.

breakfast was incredible, warm, filling, and delicious

the pool area is clean and had beds with no pressure to order drinks or food

the hotel is clean, beautiful pool area, wide choice of breakfast menu

the balcony, the pool, the day pass to the krystal in the hotel zone.

gym, swimming pool, breakfest.

liked everything about be it rooms,swimming pool,view

i was wondering why no bottle service for room service

you need to pay an extra charge for the wifi

breakfast was included, but we still had to pay for breakfasts for two of our kids

the kids really enjoyed the pool and being so close to shops

good breakfast, and room service food. great view of puerto cancun.

one, and then a smaller one ( i used the smaller one for my son) & they have a well designed kids water park

the gym was excellent and has a great view while you worked out

breakfast was good

big one, and then a smaller one ( i used the smaller one for my son) & they have a well designed kids water park

i called the room service and they came

the roof top did have a nice pool and gym

helped with my luggage, gave me a tour of the building for the gym and pool

location, pool and staff

swimming pool on the roof is 20-25m long

tter than some posher hotels), the

the hotel has a small outdoor swimming pool with sun-deck and lounge chairs, and it also offers outdoor parking

good value. clean. nice pool. decent breakfast.

our family enjoyed the proximity to plaza las americas and the pool in the back.

the pool was dirty

in the 1st floor, last 2 rooms (in front of the gym an the last one), the room are in a good condition, breakfast is ok, location

the bed, the pillows, the food, the ac, the pool wasn’t working

no pool and the beds were not comfortable

breakfast was good

maybe the breakfast, everything was contain on plastic recipients

clerk to arrange covid test for our flight upon check-in, small room but comfortable beds, good breakfast in the morning

bartenders really made you feel at home and always keeping your drinks filled

good a/c good beds excellent housekeeping good pool saday is a very good table attendant

pool area is decent

the pool is heavily chlorinated to the point you don't want to go under water at all

staff were engaging and helpful. pool was small but not too bad

pool and beach access

staff bar really friendly!!!

safe parking onsite

standard rooms are like being in prison. wifi awful in standard rooms.

nice location near beach, private parking in front

great location just opposite ferry terminal to isla mujers. good airconditioning. fast wifi

yet effective, decent size rooms with toiletries and good aircon/wifi

the parking was complicated

breakfast, bed, gym, pool, steamroom

gym is big and has amazing view, swimming pool is big enough too with nice view

nice hotel space and comfortable room with fancy bed free parking close to city and highway pool and gym nice staff good

underground parking lot needs more signage to locate entry to hotel & exit from lot

cluded in all-inclusive)

pool, the beach the amenities all that was great and of course the food

enterteiment kids they do everything to make people feel well victor was a really nice guy

mini bar in room, advertised to have loads of restaurants however there are 2 and a buffet, not loads of

the sushi bar is amazing, the staff work so hard and nothing is too much for them, they defo want you to have

the buffet breakfast was okay, not large and not many items.

breakfast was incredible

i also got room service a couple nights for dinner and was blown away how much better it was then at the hotel

this includes the tour, breakfast, and final business meeting

if you want to relax there is huge chill pool area and a great spa on site

gym is awsome too, having even two sppiner bikes

beautiful property and the spa was fantastic

at the sky pool was bad at all three times we went there at the bar and the table service

the staff where great bar staff and cleaners great great hoilday will go back