the bar in the evenings was only open on 2 night of our stay and the closed at 9

staff, nice lounge bar area, with bar , games to play , cards, uno, chess and domino’s

very clean all round, staff friendly, breakfast fair, bar good prices. location very good.

being located very near the bar was quite noisy (especially as there was a live band performing)

very pleasant bar near reception

the beds are really comfortable and the kids over the pool

able to order room service in the evening to be brought to your room including food aswell as

pool and pool table was good entertainment for rhe kids

close to beach, pool, and very reasonable.

the sausages at breakfast the rest was ok

due to storm babet we did not leave the hotel for long so it was great to use the small gym

breakfast was really good and enough choice

no room service menu in room and not offered as an alternative

luca who works on the bar and in the restaurant was especially friendly

was for kids and full of sugar

off had to have windows open all day & night & was then very noisy from nesting seagulls & kids on

the pool and spa area was a bonus

breakfast was sufficient and was very good quality

wifi wasn't great in the evening no switch at the bedside for a fan

wifi good

the bar closes to early and the night staff can't serve so you can take drinks to the room

bar was great, and we had the bonus of a singer performing for a couple of hours

weather was extremely hot we can't sleep or stay in the room during in or out the hotel and my kids wasn't comfortable at all but we have no choice

breakfast was not bad (simply breakfast)but kids have no choice!!! location good.

really was nothing to dislike here - decor fine - staff attentive - bar well stocked - rooms clean - a good job overall and very well

best staff, all helped us when we wanted drinks in the evening from the bar & breakfast the next day

for a 2 night stay, location is beach front, staff are incredibly helpful and courteous, and the bar meals perfectly adequate for our needs

food in bar was excellent

a comfortable bar with a good view

the evening meal and breakfast were very well presented and were to a high standard

breakfast was amazing

the staff were lovely and very polite it was good the bar was open when we arrived back from our evening

brilliant staff great food good bar fantastic location

the drinks prices and the bar meals were a little high in the bar (food was good)

no bar meals on sun

dog friendly you would think the bar would be ok for the dog but none of the rooms down stairs are dog friendly

was excellent as was breakfast, location great, sea view was great

the breakfast and location were excellent, thank you very much.

love having wifi

1 but despite sending someone the next day was never fixed and get to work over 1 hr 20 wait for room service, then dismissive tone went had to go down to reception to check after calling twice

loved the pool and hot tub

the grand hotel, the receptionist on duty was most obliging and informative concerning pool and gym facilities together with procedures concerning breakfast and dinner

price of our room was very reasonable and the facility such as a swimming pool, spa, sauna and gym are all included

open as that was how we had actually filtered our search for a hotel so was a shame for the kids

room service friendly helpful staff

excellent breakfast. lovely pool good value for money.

breakfast was excellent staff very good location was great for us for what we wanted to do,

room, king size bed, friendly and helpful staff, nice atmosphere in bar and eating area excellent breakfast

wonderful beer garden, lovely room, great breakfast, very helpful & friendly staff.

love the location which works well for us and there is plenty of room for parking

had a lovely meal and great breakfast

lovely spa and leisure area

restaurant, very inviting and the breakfast was really good

fantastic breakfast,great entertaiment and bars

a great family hotel. excellent leisure facilities for the kids on a grey day.

fab hotel fab staff fab food fab pool fab location

used the gym, small but air conditioned with everything you need for a decent workout

parking was also really convenient

every member of staff from the housekeeping, to reception to the bar and waiting were all courteous, helpful, polite and smiley

location, swimming pool, free car parking and breakfast included.

in shower was great but shower head was so low that it felt like i was drowning wanted room service but staff tried to sell me a 6 course meal ended up having to have a hot dog from

gym pool location

view from our room service was excellent bed very comfortable when we arrived we required a fan it was brought to

the bar was great, service good, drinks really reasonably priced, and the food from the bar was really

staff shortage due to covid and breakfast was just too expensive event for kids its 15

room service 24/7 perfect

staff were absolutely fabulous, all of them (reception, bar, breakfast, room service, etc) could not do enough to make sure we were comfortable and having a good time, (-) from reception to room service everyone is very friendly and great customer care procedures (-) the room service offered cod and chips although they didn't have any (+)reserved parking; friendly, helpful staff; room service early breakfast. (-)room service was not as good (-) room service was very good but although there was 2 of us sharing the room, i (-) we only had room service one day which was 4 o clock in the afternoon

no wifi in the room only public areas which was not convenient for me other guests may not agree

bathroom could do with an upgrade, spa bath but not able to use

there indoor pool was a bonus

kids loved the outdoor pool that had dressing rooms and

at the heritage hotel is limited

would have been nice for the bar and restaurant to be open,not just fri to sun,but i understand in the current climate it is

and train station, free parking,cannot fault this place and would love to stay again when the pool and bar/restaurant are up and running

bar downstairs was exceptional

sized room, clean, fab views, fast free wifi, hearty breakfast included

warm welcome and the private pool.

breakfast was lovely

decor in the bedroom was really nice and the breakfast was really good too

breakfast was included

extra bonus swimming pool and breakfast

gym definitely needs an upgrade, felt like i was in an 80's gym

beds they were a bit uncomfortable, and the cooker in the kitchen kept going on and off which drove me crazy when i was trying to cook

location is very close to the sea side, big swimming pools, apartments with fully equipped kitchen

didn't like the kitchen staff

aztec spa and bars and facilities

the staff were lovely, the food was lovely & pool & spa were lovely

whole place is excellent you c an chose which lounge bar or facilities you wish to use the entertainment is excellent breakfast there is so much choice

fantastic stay apart from from outside pool not open and we were looking forward to that due to nice

lots to do bingo , games , pool ect

the kids loved the outdoor pool

also good was having an ev charger on site, although low kw/hour output, could be left on charge while using hotel

great having the pool and sauna facilities

breakfast was delicious

great food and service in the bar area breakfast was lovely

fantastic bar at the front with wonderful

all night bar and bar staff were great

we had an evening meal in the outside bar restaurant which was good the hotel overall was fantastic would definitely stay again

breakfast choice was good but has followecd the trend of other hotels by removing the

gym is better than my actual gym lol

uncomfortable can hear people walking up and down corridor doors being slammed staff moving laundry trolleys early in morning bathroom not very clean no hot water tv kept turning

plenty of parking and was given a free upgrade as well

the breakfast staff kept forgetting to bring our coffee.

also bonus having pool/hot tub facilities which added bonus to our experience at this hotel

my room to a sea view voluntarily and withut additional charge room service after 9

breakfast was great

the apartment was spacious and very well equipped

the entrance had wheel laundry trollies as you enter which remained the whole of my stay

the wifi was good

lodge with breakfast included 2 minutes away or go to the beefeater in the same location where kids eat free instead of paying £6

no room service of any sort and service in the bar and restaurant very poor, staff lacked knowledge

a well equipped kitchen and loved the molten brown soaps and shower gels

the accommodation is very well thought out with a kitchen area that gives you the flexibility to cook your own meals if you wish

the property there are lots of lovely places to hang out including the lake, heater outdoor pool, lama’s, apple orchard, piggery - finally the breakfast was excellent - real farmhouse

plenty of parking

loved the traditional pub bar. the evening meal was delicious and lots of choice for breakfast.

ample parking

superb breakfast

parking, clean, lovely room.

no wifi in the room!!!!!

the gardens, swimming pool was just beautiful

good parking

it was a shame that the swimming pool wasn t working

the breakfast was good.the bar was excellent and the waiter was helpful.

nothing really for us, but there was virtually no wifi or phone reception in our room.

poor wifi signal

very good parking

purpose built apartment accommodation was very nice. food & bar service was great.

wifi poor

with our dog so we appreciated that this was no bother and we were offered breakfast in the bar area which can accommodate dogs

and delicious bar food/ restaurant menu

was an outside bar area mexican themed which was brilliant - the bar staff made us a fabulous aperol spritz

cant fault the place the carvery is fantastic, the bar well stocked with great tasting ales

bar restaurant produced great food at great prices and all the staff were friendly towards us and

hotel accommodated us with an early check in

into the bar and say about the reservation

at the bar was slow

live (celtic/gaelic) music in the bar was exceptional, reasonable prices and a decent few local beers n ciders

room 1 was bright and airy. quiet and comfortable. bar sold lovely classic food and good beer.

loved the area away from the bar with the games

place fantastic pool hydro pool gym beautiful grounds and gardens lovely restaurant with lovely view of hayter rock

breakfast was served in a room with views across to the nearby tor

loved the location, lots of parking

the spa was very relaxing and the facilities was lovely

i was really nitpicking i would say that the room was a bit too hot and the main pool could have been a bit warmer

bar and restaurant excellent; wide menu choices and excellent quality and quantity

from kelly moving us so we could all be near each other, to naomi at the bar making sure we were all ok and happy

the rooms are simple, it’s not a dislike just that you’ll have more fun in the bar area

breakfast was top notch. evening meal also very high standard.

clean and tidy with very attentive staff. great food from breakfast to dinner.

outdoor pool and amazing views of the sea

a nice outdoor pool and really helpful staff

there is a bar and restaurant

the kids being able to enjoy use of an indoor pool during a winter holiday was a big draw-factor

outside pool warmer

only downside, the tv weren t connected to the wifi but we weren t bothered to ask the staff to sort it out as we had our own laptops to watch

& the high standard of service delivered was present & delivered by all the staff from the room service to management

good quality food on both the bar menu and the restaurant menu

breakfast was superb and restaurant had lovely views to sit and see whilst eating.

tv was a smart tv, hotel had wifi yet no access to anything on tv

breakfast and sunday lunch was superb, we booked the weekend as we had family staying nearby and

the bar closing at 9.45 pm... due to covid

we paid for breakfast too which again was top quality

no early breakfast option.

upgraded our booking from a family room to a two bedroom cottage with a kitchen because we had a dog with us, perfect

but just far enough back from the road, with a large garden in front; terrace and terrace bar with glorious views; extremely friendly and helpful staff; excellent evening meals and ready at

to what i needed and make me feel at home, as well as the lovely lady who took care of the bar ud83dude0a a friendly hotel, making you feel at home as soon as you arrive

it is a shame that the bar food is no longer available in the evenings a d only at lunch time

very pleasant bar area

bar was inviting and well stocked

the bar and restaurant are a lovely addition and the staff were very friendly

no room service

bed, close to the station, friendly staff at reception and the room service is pretty prompt

the restaurant served delicious meals, and the bar was a cozy spot to relax and enjoy a drink

the bar is a beautiful relaxing place to have a night cap before heading to bed

very small portions for breakfast and bar food.

breakfast was great too and visiting the vineyard was educational and very interesting

breakfast was lovely and great views to the estuary & we especially enjoyed eating in the pool

superb breakfast

was fabulous, overlooking the estuary with the rising hills dotted with sheep behind the pool house

we ate in the pub both nights and the bar staff were very lovely and the food was of a really good standard

the bar keep was very attentive

the food in the bar was fantastic

the food was varied and cooked to perfection, with a quieter area to eat when the bar was busy

and happy to help bed very comfy all very clean each day would definitely stay there again the bar staff very friendly and also the

parking great and secure restaurant and bar great, food lovely and not

early check in time (2pm) and late check out time (11am)

location and food and sky tv and free wi fi (for kids)! and late check in. :)

and welcoming and made us all feel at home, she was very friendly, made a huge effort with our kids and made the whole disappointment of the festival worth our stay, we had a lovely evening

bunk beds a great touch for my kids - they loved them

very clean rooms. they were able to accommodate our extra requests of an early check in time.

everything. nice evening in the bar on the cosy sofa.

very relaxing place after a day of work with a very comfortable bar and lounge area to relax in

room and clean and well equipped , restaurant / bar area all good

early check in very useful and the reception staff were very pleasant

making restrictions on pool is not fair if u booked hotel only because pool for kids

notch from a to z extremely friendly, helpful and professional staff food was delicious nice gym and pool ( indoor + outdoor) great

helpful staff loved the village inn great breakfast spa was fantastic

helpful staff loved the village inn great breakfast spa was fantastic

breakfast was excellent,with a good variety of options